Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Nova Ai, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Nova Ai in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Nova Ai
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Nova Ai subscription with zero hassle
1
Fill in the form
Give us your details and those of your Nova Ai subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Nova Ai. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Nova Ai refuses your cancellation.
Frequently asked questions
Cancel Nova Ai: The Right Way
How to cancel Nova AI and recover your money in australia
Why Nova AI cancellation matters and what you need to know
Nova AI is a mobile-based artificial intelligence assistant available across major app stores, offering both free and paid subscription tiers. The service operates on a freemium model: basic features are available at no cost, but premium subscriptions unlock priority access, higher daily message limits and priority customer support. The critical risk you face is auto-renewal billing. Your payment method is charged automatically at each renewal cycle unless you actively cancel before the renewal date arrives.
Nova AI offers three main subscription durations: a one-week plan, a one-month plan and a one-year plan. Each comes with a three-day free trial that automatically converts to a paid subscription if you do not cancel before the trial window closes. Australian users are charged in AUD (Australian dollars). Many users discover unexpected charges on their bank or credit card statements because auto-renewal occurred without clear warning or because the trial-to-paid conversion was not prominently disclosed at the point of signup.
This guide walks you through how to cancel Nova AI, recover money if charges were unexpected, and understand your legal rights as an Australian consumer. Yafee specialises in helping consumers navigate subscription cancellations and recover refunds in exactly these circumstances.
Why people cancel Nova AI
Users cancel Nova AI for several common reasons. Some discover the free tier meets their needs and premium features are unnecessary. Others realise they rarely use the app and do not want to pay for unused services. Many cancel because auto-renewing trials converted to paid charges without clear advance warning, or because they noticed repeated or unexpected debits on their bank statement.
App store reviews reveal frustration with unclear pricing at the point of trial signup, confusion around how auto-renewal works, and slow or unresponsive customer support when attempting to cancel or dispute charges. If any of these scenarios match your situation, taking action within your free trial period or immediately after spotting an unwanted charge is essential.
Your rights as an australian consumer
Australian Consumer Law (ACL) protects you when you purchase digital subscriptions like Nova AI. Your key legal rights are as follows. If Nova AI fails to deliver the features it advertises, or if the service is faulty or unsafe, you are entitled to a remedy. That remedy can be a refund, repair or replacement of the service. This protection exists regardless of what Nova AI's terms and conditions state about "non-refundable" subscriptions.
Furthermore, if you were charged for a service you did not authorise, or if a trial-to-paid conversion was not clearly disclosed before the charge occurred, Australian Consumer Law is your legal leverage. The Australian Competition and Consumer Commission (ACCC) enforces these protections and can investigate complaints if Nova AI refuses to refund you.
Your legal position: You have the right to cancel your subscription at any time under Australian Consumer Law. If you were not given clear notice of the auto-renewal terms before your trial ended, or if charges were made without your explicit consent, you have grounds to dispute the charge and request a full refund. Yafee recommends keeping records of all charges, trial dates, screenshots of the signup page and any communications with Nova AI support as evidence if you need to escalate a dispute to the ACCC.
Nova AI subscription plans and what you pay
Nova AI offers three subscription options with varying duration and cost structures.
| Plan | Duration | Free trial | Key features | Typical cost (AUD) |
|---|---|---|---|---|
| Weekly premium | 1 week | 3 days | Higher daily message limits, faster response times | Varies by region |
| Monthly premium | 1 month | 3 days | Unlimited daily access, priority customer support | Varies by region |
| Annual premium | 1 year | 3 days | All premium features, maximum annual savings | Varies by region |
How auto-renewal billing works in Nova AI
Nova AI uses automatic renewal billing, which means your subscription renews automatically at the end of each billing cycle. Your payment method is charged without requiring you to take any action. The three-day free trial period is the critical window. If you do not cancel before the trial expires, you are automatically charged for the full subscription period you selected (one week, one month or one year).
Consequently, your charges occur on predictable dates: if you start a one-week trial on 1 January, the charge happens on 4 January (end of the three-day trial) and then every seven days thereafter until you cancel. If you start a one-month trial on 1 January, your first charge is 4 January and then the first of every month thereafter. Understanding these dates is essential for cancelling at the right time and avoiding unnecessary charges.
How to cancel Nova AI step by step
Cancellation steps differ depending on which platform and payment method you used to subscribe. Yafee has compiled the most direct cancellation routes for Australian users.
Cancel Nova AI if you subscribed through the app store (iOS)
- Open the App Store application on your iPhone or iPad.
- Tap your account icon in the top right corner of the screen.
- Select "Subscriptions" from the menu.
- Locate Nova AI in your active subscriptions list.
- Tap on the Nova AI subscription to open it.
- Tap "Cancel subscription" at the bottom of the screen.
- The App Store will display cancellation options; confirm that you want to cancel.
- You will receive a confirmation message. Save or screenshot this message as proof of cancellation.
- Verify that the subscription status changes to "Expires on [date]" rather than "Renews on [date]".
- This confirms the cancellation is active and no further charges will occur after the expiry date.
Cancel Nova AI if you subscribed through google play (Android)
- Open the Google Play Store application on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions" to view your active subscriptions.
- Find Nova AI in the list.
- Tap on Nova AI to open the subscription details.
- Select "Cancel subscription".
- Follow the prompts to confirm cancellation.
- Google Play may offer discounts or incentives to retain your subscription; ignore these if you have decided to cancel.
- Confirm the final cancellation step.
- Check that the subscription status changes to "Cancelled" and displays the expiry date.
- Screenshot this confirmation for your records.
Cancel Nova AI if you subscribed through the Nova AI website or app account settings
- Open the Nova AI application and log in to your account.
- Alternatively, visit the Nova AI website (if a web portal exists) and log in.
- Navigate to your account settings or subscription management section.
- Look for labels such as "Billing", "Subscription", "My Plan" or "Account".
- Select the option to manage or view your subscription.
- Your current plan, billing date and payment method should be displayed.
- Look for a "Cancel subscription" or "Stop billing" button.
- If no cancellation button is visible, contact Nova AI customer support via email or the contact form in the app.
- Request written confirmation that your subscription has been cancelled and provide your account details, subscription plan and email address.
- If you contact support, send your cancellation request via email to the address provided on their Contact Us page.
- Include your name, account email, subscription plan, the date you wish to cancel and your phone number.
- Request a written confirmation of cancellation.
- If Nova AI has a physical address listed on their Contact Us page, you can also send a postal mail cancellation request to Level 20, Tower 2, Darling Park, Sydney NSW 2000, Australia.
- Include the same account details and mark the envelope "Attention: Subscriptions Team".
- Keep a copy of your letter and obtain proof of postage from Australia Post.
Timing your cancellation to avoid extra charges
You can cancel Nova AI at any time, but the timing determines when your access stops and whether you are charged again. If you cancel during your free trial (within the first three days), you will not be charged at all. If you cancel after the trial ends but before the next renewal date, you will not be charged again, but your access may continue until the current billing period ends. This varies by payment platform (App Store, Google Play or direct billing), so check the confirmation message carefully.
Consequently, if your next renewal date is 15 January and you cancel on 10 January, you will not be charged on 15 January, but you may retain access until 15 January. After 15 January, your access stops and you lose all premium features.
How to request a refund from Nova AI
If you have already been charged and want your money back, you have several options depending on how much time has passed since the charge.
Refund within 14 days of the charge
Australian Consumer Law and the ACCC's guidelines on digital purchases give you strong grounds to request a refund within 14 days of an unauthorised or misleading charge. If Nova AI charged you without clear notice of auto-renewal, or if you cancelled during the trial but were still charged, you have a legitimate refund claim.
Contact Nova AI customer support directly and state your refund request clearly. Include your account email, the date of the charge you dispute, the amount charged and the reason (for example, "I was not clearly informed that my free trial would automatically convert to a paid subscription"). Ask Nova AI to refund the charge within seven working days. Yafee recommends sending this request by email so you have a written record.
Refund beyond 14 days
If more than 14 days have passed since the charge, you can still request a refund, but your case is stronger if you can demonstrate that Nova AI breached its legal obligations. For example, if the pricing information was unclear at signup, or if you cancelled before the charge occurred but were still billed, you have grounds to dispute the charge under Australian Consumer Law.
In accordance with the ACCC's enforcement guidelines, you should document the following and send to Nova AI: screenshots of the signup page showing the pricing and trial terms; copies of all emails from Nova AI regarding your subscription; evidence that you cancelled (such as a screenshot of the cancellation confirmation or an email acknowledgement from support); your bank statement showing the disputed charge; and a written explanation of why you believe the charge was unauthorised or misleading.
Escalating a refund dispute to your bank or credit card issuer
If Nova AI refuses to refund you or does not respond within 14 days, you can dispute the charge directly with your bank or credit card issuer. This is called a "chargeback" in credit card terminology or a "dispute" in debit card terminology. Contact your bank and provide the same documentation you sent to Nova AI. Your bank will initiate a formal dispute process and typically has 30 days to investigate. Many banks refund the disputed amount while the investigation is underway, meaning you may receive your money back within one to two weeks.
Escalating to the ACCC if Nova AI refuses to refund
If you have documented evidence that Nova AI misled you about auto-renewal terms or charged you without clear consent, and Nova AI refuses to refund after you have made a formal request, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC can investigate Nova AI's practices and require them to refund you if they find a breach of Australian Consumer Law. Lodge your complaint at accc.gov.au.
Common mistakes to avoid when cancelling Nova AI
You are not alone if you have made a cancellation mistake; many users encounter the same pitfalls. Being aware of these traps will help you cancel smoothly and protect your refund claim if needed.
Deleting the app without cancelling the subscription
Deleting the Nova AI app from your phone does not cancel your subscription or stop charges. Your subscription is tied to your App Store or Google Play account, not to the app itself. Charges will continue even after you delete the app. You must cancel the subscription through your app store account settings or directly with Nova AI before deleting the app.
Logging out of Nova AI instead of cancelling
Logging out of the Nova AI app or your account does not cancel your subscription. Logging out simply disconnects you from the service; your subscription remains active and will renew at the next billing cycle. You must follow the cancellation steps outlined above rather than relying on logout alone.
Assuming a free trial does not require cancellation
Many users assume that free trials automatically expire and do not require action. With Nova AI, the opposite is true. If you do not actively cancel during the three-day trial period, you are automatically charged for the full subscription period. Set a reminder two days into your trial to cancel if you do not want to be charged.
Not saving cancellation confirmation
If Nova AI refuses to refund you later, you will need proof that you cancelled. Always screenshot or save the cancellation confirmation message, email or page. If you cancelled through the App Store or Google Play, take a screenshot showing the subscription status as "Cancelled" or "Expires on [date]". If you requested cancellation by email, keep copies of both your cancellation request and any response from Nova AI.
After you cancel Nova AI
You have taken the right step by cancelling, and you are now in control of your subscription again.
What happens to your Nova AI access
After you cancel, your access to premium features ends at the end of your current billing period. For example, if you paid for a one-month subscription and cancel on day 15 of 30, you will retain premium access until day 30. After day 30, your account reverts to the free tier and you lose all premium features. You can still use the basic free features of Nova AI at no cost.
Checking that charges have stopped
Monitor your bank or credit card statement for the next one to two billing cycles to confirm that Nova AI has not charged you again. If you see a charge after your cancellation date, contact your bank immediately to dispute it and email Nova AI customer support to report the error. Yafee recommends setting a calendar reminder to check your statement on the day your next renewal would have occurred, then again two weeks later for confirmation.
If you change your mind and want to resubscribe
You can resubscribe to Nova AI at any time by selecting a subscription plan in the app or on the website. You will receive a new free trial period (typically three days) before your next charge. Be mindful that a new three-day trial will again convert to a paid subscription unless you cancel, so plan ahead if you decide to return.
Comparing subscription cancellation across major platforms
Different payment platforms have different cancellation procedures and protections. The table below outlines the key differences.
| Platform | Cancellation method | Timeline to stop charges | Refund availability |
|---|---|---|---|
| App Store (iOS) | Subscriptions menu in Account settings | Immediate; no charge at next renewal | Apple refund request within 14 days |
| Google Play (Android) | Subscriptions menu in Payments and subscriptions | Immediate; no charge at next renewal | Google refund request within 14 days |
| Direct Nova AI billing (web or app account) | Account settings or email to support | Typically same day; confirm by email | Negotiable; request within 14 days |
| Credit card chargeback | Dispute with card issuer | 30-day investigation period | Refund during or after investigation |
Your checklist for Nova AI cancellation and refund
Use this checklist to ensure you have completed every step and protected your money.
- Note the date you started your Nova AI free trial and calculate the exact renewal date (three days after signup).
- Cancel through your App Store (iOS) or Google Play (Android) account settings before the renewal date.
- If you subscribed directly with Nova AI, email their support address with a formal cancellation request and keep a copy.
- Screenshot or save the cancellation confirmation from your app store or from Nova AI customer support.
- If you were already charged and want a refund, email Nova AI within 14 days with documentation (signup screenshots, cancellation proof, bank statement showing the charge).
- If Nova AI refuses to refund, contact your bank or credit card issuer to dispute the charge.
- If your bank dispute fails, lodge a complaint with the ACCC at accc.gov.au.
- Monitor your bank statement for the next one to two billing cycles to confirm no further charges occur.
- Keep all documentation (screenshots, emails, bank statements, proof of postage if you sent postal mail) for at least 12 months.
Contact Nova AI to cancel by post or email
If you have been unable to cancel through the app or your app store account, or if you prefer a formal written record of your cancellation, you can contact Nova AI directly. In accordance with Australian Consumer Law, businesses must provide a clear mechanism for you to cancel a subscription. Nova AI provides the following contact details.
Postal address for cancellation: Level 20, Tower 2, Darling Park, Sydney NSW 2000, Australia. Attention: Subscriptions Team. Include your name, email address, account details, subscription plan, the date you wish to cancel effective, and your phone number. Request written confirmation of cancellation. Keep a copy of your letter and obtain proof of postage from Australia Post.
If an email address is listed on Nova AI's Contact Us page, send your cancellation request by email with the same information. State in the subject line: "Subscription Cancellation Request". Request a written confirmation within 5 working days.
Yafee has supported thousands of Australian consumers through subscription cancellations and refund disputes. If Nova AI fails to respond to your cancellation or refund request within 14 days, or if you need guidance on escalating your case to the ACCC, Yafee's platform provides step-by-step legal support grounded in Australian Consumer Law. Your right to cancel and your right to a refund for misleading or unauthorised charges are legally protected in Australia, and Yafee is here to help you enforce those rights.