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Frequently asked questions
Cancel Monday.Com: The Right Way in Nigeria
How to cancel Monday.com in nigeria and protect your data
What Monday.com is and why cancellation matters
Monday.com is a cloud-based work operating system that enables teams to manage projects, collaborate on tasks, and automate workflows across their organisation. The platform combines customisable boards, pre-built templates, workflow automations, and third-party integrations designed to help your team plan, track, and deliver work at scale. Whether you use it for project management, customer relationship management, product development, or operations oversight, the service adapts to your team's size and complexity.
If Monday.com no longer aligns with your operational needs, budget constraints, or workflow preferences, you have the right to cancel your subscription without unnecessary friction. Yafee recognises that cancellation should be straightforward and transparent. This guide walks you through every step, explains your legal protections under Nigerian consumer law, and ensures you understand your options before you act.
Who relies on Monday.com
Teams across industries use Monday.com: project managers, marketing departments, sales teams, operations staff, and product development groups all depend on the platform for day-to-day work coordination. Your subscription tier determines your pricing and feature access. Critically, the platform allows signup through multiple channels-the Monday.com website, Apple's App Store, and Google Play Store-each with distinct billing and cancellation pathways.
If you subscribed via a mobile app store, your cancellation process differs from web-based accounts. This separation is essential to understand before you begin.
Common reasons to cancel Monday.com
You might decide to cancel because your team has outgrown the tool, migrated to a competitor platform, reduced headcount, discovered that features no longer match your workflow, or faced budget reductions. Alternatively, you may have identified a more cost-effective solution or discovered that Monday.com's automation capabilities don't fully integrate with your existing systems. Each reason is valid. Yafee supports your right to cancel for any reason without penalty or administrative barriers.
Your consumer rights in nigeria and what the law protects
As a Nigerian consumer purchasing digital services, you hold legal protections that govern how Monday.com must handle your cancellation request and billing practices.
The federal competition and consumer protection act framework
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 is the primary legislation that protects you from unfair contract terms, deceptive billing practices, and auto-renewal traps targeting digital service subscribers. The Act explicitly addresses subscription businesses and online platforms. Under this legal framework, Monday.com must observe several mandatory obligations.
The FCCPA requires Monday.com to:
- Display transparent, upfront information about auto-renewal dates, billing amounts, and payment schedules before you confirm purchase
- Provide a cancellation mechanism that is straightforward and accessible-matching the ease and speed of your original signup process
- Process your cancellation request and honour it within a reasonable timeframe, typically within 14 days
- Issue refunds for services not delivered as promised or if you cancel within any applicable trial or money-back period
- Stop charging your payment method immediately after cancellation confirmation
If Monday.com blocks your cancellation, continues charging after you've cancelled, or makes the process deliberately complicated, you have grounds to escalate your complaint to the Federal Competition and Consumer Protection Authority (FCCPA)-the government body tasked with enforcing these protections across Nigeria.
Your legal position
You have the right to cancel Monday.com at any time for any reason. The company cannot require you to provide justification, pay exit fees, or endure administrative delays. If Monday.com fails to honour your cancellation within 14 days, continues to charge your account, or denies cancellation without legal cause, the law is on your side. Yafee advises you to keep detailed records-screenshots of cancellation requests, confirmation emails, billing statements, and payment records-because these documents form your legal evidence if you need to file a formal complaint.
When to escalate to the federal competition and consumer protection authority
Contact the FCCPA if any of the following occur:
- Monday.com continues charging your account after you submit a cancellation request
- Your cancellation request is denied without a clear, documented reason that complies with the FCCPA
- You receive a refund that is less than you are entitled to under Monday.com's stated cancellation or trial policy
- Monday.com does not respond to your cancellation request within 14 calendar days
- The company demands payment of cancellation or exit fees prohibited under the FCCPA
The FCCPA maintains a complaint portal and investigates violations systematically. Escalation protects you and pressures the company to comply with Nigerian consumer law.
Monday.com pricing plans and your subscription cost
Your cancellation decision may depend on your current subscription tier and the amount you are paying. The table below outlines Monday.com's standard pricing in Nigeria, though your actual cost may vary depending on the number of team members, custom features, or regional pricing adjustments.
| Subscription tier | Monthly cost (NGN) | Annual cost (NGN) | Billing cycle | Key features |
|---|---|---|---|---|
| Free | ₦0 | ₦0 | No billing | Basic boards, limited integrations, 5 team members |
| Basic | ₦8,000-₦12,000 | ₦96,000-₦144,000 | Monthly or annual | Unlimited boards, automations, 3 team members included |
| Standard | ₦16,000-₦24,000 | ₦192,000-₦288,000 | Monthly or annual | Advanced reporting, custom fields, up to 10 team members |
| Professional | ₦32,000-₦48,000 | ₦384,000-₦576,000 | Monthly or annual | Unlimited automations, advanced permissions, priority support |
| Enterprise | Custom quote | Custom quote | Annual | Dedicated account manager, SSO, API access, custom integrations |
Pricing is indicative and subject to Monday.com's regional adjustments. If you are on an older pricing tier or negotiated a custom rate, your actual cost may differ. Check your last invoice or account settings to confirm your exact subscription cost before you cancel.
How to cancel Monday.com depending on your subscription channel
Your cancellation method depends entirely on where you originally purchased your subscription. Cancelling in one location does not automatically cancel subscriptions linked to other platforms. You must follow the correct pathway for each account.
Cancel your Monday.com web subscription
This is the recommended and most direct cancellation method if you purchased directly from Monday.com's website using a credit card, debit card, bank transfer, or local Nigerian payment method.
- Log in to your Monday.com account at monday.com using your registered email and password
- If you have forgotten your password, click "Forgot password?" on the login screen and follow the email recovery process
- Ensure you are logged into the correct account if you manage multiple Monday.com workspaces
- Navigate to your account settings by clicking your profile icon in the top-right corner of the dashboard
- Select "Settings" or "Account settings" from the dropdown menu
- You should see a sidebar menu with options for "Plan", "Billing", or "Subscription"
- Locate the "Billing" or "Plan" section within account settings
- This section displays your current subscription tier, renewal date, and payment method
- Look for a button or link labelled "Manage subscription", "Change plan", or "Cancel subscription"
- Click the cancellation option and review the confirmation screen
- Monday.com may display a retention offer-a discount, free trial extension, or feature upgrade designed to keep you subscribed
- You are not obligated to accept any retention offer; you retain the right to cancel
- Click "Cancel subscription" or "Confirm cancellation" to proceed
- Complete any post-cancellation survey (optional but recommended)
- Monday.com may ask why you are cancelling; this feedback helps them improve their service
- Your response is entirely voluntary and does not delay cancellation
- Receive and save your cancellation confirmation email
- Monday.com sends a confirmation email to your registered address within minutes
- This email serves as your legal proof of cancellation; save it in a dedicated folder
- The email confirms your cancellation effective date and your final billing date
- Verify that no further charges appear on your payment method
- Check your bank account or credit card statement 3-5 business days after cancellation
- If you are charged after cancellation, escalate to Monday.com support immediately with your confirmation email as evidence
Cancel your Monday.com subscription through apple app store
If you subscribed to Monday.com via Apple's App Store on an iPhone or iPad, you must cancel through Apple's system, not through the Monday.com app itself.
- Open the Apple App Store on your iPhone or iPad
- Tap the "Apps" icon at the bottom of the screen
- Tap your profile icon in the top-right corner
- Select "Subscriptions" from the menu
- This displays all active subscriptions linked to your Apple ID
- Locate "Monday.com" in the list of subscriptions
- Tap "Monday.com" to view your subscription details
- You see your renewal date, billing amount, and payment method
- Look for an option labelled "Edit subscription" or "Cancel subscription"
- Tap "Cancel subscription"
- Apple may display a screen offering you a discounted renewal; this is optional
- Confirm your cancellation when prompted
- Receive immediate confirmation from Apple
- Apple sends you a cancellation confirmation email; retain this as legal proof
- Your subscription ends on your next renewal date; Apple does not charge your account after that date
Cancel your Monday.com subscription through google play store
If you subscribed to Monday.com via Google Play Store on an Android device, you must cancel through Google's system.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- This displays all active subscriptions linked to your Google account
- Locate "Monday.com" in the subscription list
- Tap "Monday.com" to view your subscription details
- You see your next billing date, renewal amount, and payment method on file
- Look for a button or menu option labelled "Cancel subscription"
- Tap "Cancel subscription" and confirm when prompted
- Google may offer you a retention incentive; accepting or declining this is your choice
- Confirm your cancellation decision
- Receive confirmation from Google
- Google sends a cancellation confirmation email to your registered address
- Your subscription ends on your next scheduled renewal date
- Save the confirmation email as legal proof of cancellation
What happens after you cancel Monday.com
Cancellation is not instantaneous; understanding the post-cancellation timeline protects you from unexpected charges and ensures your data remains accessible during the transition period.
Your access timeline after cancellation
When you cancel your Monday.com subscription, your access changes as follows:
- Immediate effect: Your subscription status changes to "Cancelled" in Monday.com's system; you retain full access and editing rights until your current billing period ends
- End of billing cycle: On your next renewal date (typically 30 days after cancellation if you pay monthly), your account access downgrades to Monday.com's free tier automatically
- Free tier access: After the billing period ends, you retain access to Monday.com but with limited features-fewer team members, restricted automations, and limited storage
- Grace period: Monday.com typically allows 30-60 days of free tier access before requiring you to delete inactive accounts; this varies by their current policy
Exporting and backing up your data
Before your paid subscription expires, export all your project data, team information, and historical records from Monday.com.
- Log into your Monday.com account before the cancellation effective date
- Navigate to each board you wish to backup and select the board menu (typically three dots in the top-right corner)
- Choose "Export board" or "Download as CSV" from the menu options
- Monday.com exports your board data into a comma-separated values (CSV) file compatible with Excel and other spreadsheet applications
- Save each exported file to your computer with a clear filename and date
- For advanced backups, use Monday.com's API if you have technical capability
- The API allows you to extract more complex data, relationships, and attachments
- Alternatively, hire a technical contractor to automate this process if you manage dozens of boards
- Consider taking screenshots of important workflows, automations, and configuration settings before they become inaccessible
Exporting your data ensures that no information is lost and allows you to migrate to an alternative platform without disruption.
Communicating cancellation to your team
If you manage a Monday.com workspace used by multiple team members, notify them of the cancellation timeline so they can export their own work and transition to an alternative tool if necessary.
- Send a written announcement (email or in-app message) at least 7 days before the cancellation effective date
- Specify the exact date when the account will downgrade to the free tier or become inaccessible
- Provide instructions for exporting data and identify any replacement collaboration tool your team will adopt
- Allow team members time to request access to their own data before access is lost
Refunds and how to claim them
Monday.com's refund eligibility depends on the timing of your cancellation relative to your billing date and whether you fall within any applicable money-back period.
Refund eligibility under monday.com's policy
Monday.com typically offers refunds in the following scenarios:
- You cancel within 14 days of signup and have not exceeded a certain usage threshold (Yafee recommends checking Monday.com's current money-back guarantee before cancelling)
- You cancel within 7 days of being charged for a renewal you did not authorise
- You discover that Monday.com failed to deliver the promised features or service uptime, constituting breach of contract
- You paid for an annual subscription and cancel more than 30 days into your contract; refunds are typically prorated (calculated proportionally for the unused portion)
How to request a refund
- Gather supporting documentation
- Your original invoice or receipt showing the charge date and amount
- Your cancellation confirmation email
- Any correspondence with Monday.com support regarding service failures or billing disputes
- Contact Monday.com support through their official support portal or email
- Navigate to monday.com/support or email [email protected]
- Include your account email, workspace name, and the date and amount of the charge in dispute
- Clearly state the reason for your refund request and reference Monday.com's stated refund policy
- Provide evidence if you claim service failure
- Include screenshots demonstrating the missing feature, service outage, or billing error
- Cite specific dates and times when the issue occurred
- If relevant, reference your payment method and the transaction ID from your bank
- Allow 10-14 business days for Monday.com to respond
- Monday.com's support team reviews your request and either approves or denies the refund
- If approved, the refund is processed to your original payment method within 5-10 business days
- If Monday.com denies your refund and you believe the denial violates the FCCPA, escalate to the Federal Competition and Consumer Protection Authority
- Provide the Authority with all correspondence, invoices, and evidence of your refund claim
- The Authority investigates and can compel Monday.com to refund your money if the denial was unjustified
Prorated refunds for annual subscribers
If you pay an annual subscription and cancel after 3 months, you are entitled to a prorated refund for the remaining 9 months of unused subscription. The calculation is straightforward:
Refund amount = (Annual subscription cost ÷ 12 months) × number of unused months
Example: You pay ₦384,000 annually and cancel after 3 months. Your refund = (₦384,000 ÷ 12) × 9 = ₦288,000. Monday.com should apply this amount to your original payment method automatically or upon request.
Common mistakes to avoid when cancelling Monday.com
Cancellation is a straightforward process, but several avoidable errors can delay refunds, leave you vulnerable to continued charges, or compromise your data. Below are the pitfalls Yafee observes most frequently.
Not cancelling in the correct location
Many users cancel through Monday.com's website but forget they also hold an active subscription through Apple App Store or Google Play. Result: charges continue through the app store even though the web account is cancelled. Before you cancel, verify that you hold accounts in only one location. If you have subscriptions across multiple platforms, cancel each one separately using the instructions above.
Cancelling without exporting data
Cancellation removes your access to advanced features within days. If you delay exporting your boards, automations, and historical data, you risk losing critical business information permanently. Export everything before your cancellation effective date. Yafee advises this even if you believe you will not need the data; recovery after deletion is expensive and uncertain.
Failing to retain cancellation confirmation
Your cancellation confirmation email is your legal proof of cancellation. If Monday.com charges you again or disputes your cancellation, this email is your defence. Screenshot or forward the confirmation to a personal email account separate from your Monday.com account. Do not rely solely on Monday.com's system to store proof; external backups protect you.
Accepting retention offers under pressure
Monday.com's cancellation screen may display urgency ("Your subscription ends in 3 days-upgrade now for 50% off") or emotional language designed to halt your decision. Remember: you have already decided to cancel. Retention offers are optional. Do not accept discounts, extended trials, or feature upgrades simply to clear the screen faster. Stick to your original decision unless the offer genuinely changes your circumstances.
Not following up if charges continue post-cancellation
Cancellation confirmation does not guarantee that charges stop immediately. Check your bank or credit card statement 3-5 business days after cancellation. If you are charged after your cancellation effective date, contact Monday.com support immediately with your confirmation email. If they refuse to refund you, escalate to the Federal Competition and Consumer Protection Authority. Do not ignore the charge; inaction weakens your legal position.
Should you cancel Monday.com or keep your subscription
Your decision to cancel depends on whether Monday.com's cost and feature set remain justified for your team's workflow. The comparison table below may help you decide.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Team size and project volume | Your team is expanding or managing increasing workloads that require advanced automation and reporting | You have reduced staff or project volume and no longer justify the monthly cost |
| Budget constraints | Monday.com cost is sustainable relative to your team's productivity gains | Monthly fees exceed your budget or a competitor offers equivalent features at lower cost |
| Feature utilisation | Your team actively uses advanced features (custom automations, integrations, reporting) and depends on them for daily work | Your team uses only basic boards and could replicate your workflow with a free or cheaper alternative |
| Integration ecosystem | Monday.com integrates seamlessly with your existing tools (Slack, Salesforce, Zapier, Microsoft Teams); switching disrupts your workflow | You are willing to reconfigure integrations with a new platform or your current tool stack is simple enough to migrate easily |
| Onboarding and training investment | Your team has completed initial training and workflow optimisation; switching would require re-training and process redesign | You are early in your Monday.com adoption or willing to absorb transition costs to use a platform better suited to your needs |
| Contract lock-in | You are in a multi-year contract with exit penalties that exceed the switching cost of an alternative platform | You are on month-to-month billing or can cancel without financial penalty |
If four or more factors in the "Keep" column apply to your situation, retaining Monday.com may be rational. Conversely, if three or more factors in the "Cancel" column dominate, cancellation will likely reduce your costs without operational loss.
Alternative platforms to consider after cancellation
If you are cancelling Monday.com, your team may benefit from one of these competitor platforms that offer similar functionality at varying price points and complexity levels.
| Platform | Starting price (monthly) | Best for | Key difference vs. Monday.com |
|---|---|---|---|
| Asana | Free (limited) | Medium teams managing multiple projects simultaneously | Timeline and dependency mapping are more intuitive; lower learning curve |
| Jira | Free (limited) | Software development teams and technical project management | Specialised for agile workflows and bug tracking; steep learning curve for non-technical teams |
| Trello | Free (limited) | Small teams, simple kanban workflows, beginners | Simpler interface with fewer automation options; ideal for basic task management |
| Notion | Free (limited) | Teams needing integrated documentation, project management, and knowledge management | Combines project tracking with wiki and database functionality; highly customisable but steeper learning curve |
| ClickUp | Free (limited) | Teams seeking an all-in-one work platform with unlimited customisation | Offers more native features than Monday.com; lower pricing at higher tiers |
Each platform has strengths and weaknesses. Yafee recommends trialling two or three alternatives with your team before committing to a long-term contract.
Contacting Monday.com for cancellation support
If you encounter technical issues during cancellation or need assistance from Monday.com directly, use the following contact methods.
Monday.com support channels
- Email: [email protected] (response time typically 24-48 hours for standard enquiries)
- Support portal: monday.com/support (live chat available during business hours; ticket system for complex issues)
- Phone: Check your Monday.com account settings for regional phone support numbers; Nigeria-specific numbers may be listed under "Help" or "Contact us"
- Social media: @monday_vc on Twitter and Instagram (response times vary; not recommended as primary contact method)
If Monday.com is unresponsive
If Monday.com does not respond to your cancellation request within 14 days, escalate to the Federal Competition and Consumer Protection Authority (FCCPA). The FCCPA maintains a digital complaint portal at fccpa.gov.ng where you file formal consumer complaints. Provide the Authority with:
- Your attempted contact dates and methods (email addresses, support tickets, phone records)
- Copies of all cancellation requests you submitted
- Your account details and subscription information
- Any continued charges after your cancellation request
The FCCPA investigates systematically and can compel Monday.com to comply with your cancellation or provide refunds owed to you.
Key steps to cancel Monday.com in nigeria
This checklist ensures you complete every essential step and retain proof of cancellation.
- Confirm which subscription channel you used (Monday.com website, Apple App Store, or Google Play Store)
- Log into your account and navigate to the correct cancellation screen for that channel
- Export all boards, historical data, and project files before your cancellation effective date
- Click "Cancel subscription", confirm, and receive your cancellation confirmation email
- Screenshot and forward your cancellation confirmation to a personal email address for backup
- Check your bank or credit card statement 3-5 days after cancellation to verify no further charges occur
- If you are charged after cancellation, contact Monday.com support immediately with your confirmation email
- If Monday.com refuses your refund or does not respond within 14 days, file a complaint with the Federal Competition and Consumer Protection Authority
- Retain all documentation (invoices, confirmation emails, bank statements, complaint records) for a minimum of 12 months
Final summary
Cancelling Monday.com is your right as a Nigerian consumer. The Federal Competition and Consumer Protection Act (FCCPA) 2019 guarantees you the right to cancel subscription services without excessive delay, unfair penalties, or continued charges. Your cancellation pathway depends on where you subscribed: web-based accounts require you to access your account settings directly, while app-store subscriptions must be cancelled through Apple or Google's systems respectively. Before you cancel, export all your data, save your cancellation confirmation, and verify that no charges appear on your account afterward. If Monday.com continues charging you, denies your cancellation, or refuses a refund you are entitled to, escalate the matter to the Federal Competition and Consumer Protection Authority.
Yafee has guided thousands of Nigerian consumers through platform cancellations, refund disputes, and regulatory escalations. Our platform connects you with verified legal advisors who can review your specific cancellation circumstances, evaluate your refund entitlements, and represent your interests if you need to file a formal complaint with the FCCPA. Whether your cancellation is straightforward or you encounter resistance from Monday.com, Yafee ensures you understand your rights and have the tools to enforce them. Visit Yafee.com today to explore how we can support your cancellation journey and protect your consumer rights across Nigeria.