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Frequently asked questions
Cancel Facedance: The Right Way in Nigeria
How to cancel Facedance in nigeria: your legal rights and step-by-step guide
What Facedance is and why you might want to cancel
Facedance is an AI-powered mobile application that transforms your static photographs and selfies into animated video clips using advanced visual effects technology. The app operates on a freemium subscription model, offering a trial period followed by automatic recurring charges if you do not cancel before the billing cycle begins. You subscribe through either the Apple App Store or Google Play Store, depending on your device.
Many Nigerian users subscribe for the free trial, access premium animation templates and real-time preview features, then forget to cancel before charges commence. If you find yourself in this situation-or simply wish to stop paying-Yafee walks you through the precise cancellation process across every platform. Understanding your exact cancellation method depends on where you purchased your subscription.
Key features that drive subscriptions
Facedance's premium tier unlocks exclusive animation templates, professional visual effects, and advanced real-time preview tools. Your billing is processed directly through the Apple App Store, Google Play Store, or Codeway's web portal, depending on your purchase location. Identifying which platform holds your active subscription is your first actionable step toward cancelling without friction.
Why cancellation matters for nigerian consumers
Recurring subscription charges drain your account balance silently, especially when managing multiple app subscriptions across devices. Many Nigerian consumers discover unwanted charges only when reviewing their phone bill or bank statement weeks later. Yafee empowers you to take control and halt charges before they accumulate into substantial losses.
Your consumer rights under nigerian law
Nigeria's Federal Competition and Consumer Protection Act (2018) establishes your rights as a digital consumer, even when using international services like Facedance. You possess the right to cancel subscriptions, receive transparent billing information, and pursue refunds for unauthorized or unfair charges.
Your legal position
Under the Federal Competition and Consumer Protection Act, companies offering auto-renewing subscriptions must obtain your informed, explicit consent before charging you. They must provide clear, accessible cancellation mechanisms and transparent refund policies. If Facedance or its developer fails to honor these requirements, you have grounds to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). Document every interaction with the developer, retain screenshots of your billing records, and reference these statutory protections when disputing charges.
Auto-renewal protections under nigerian law
The law requires that subscription companies obtain your affirmative consent before the first charge and before each renewal charge. They must also provide a simple, easily accessible cancellation method. If you did not receive clear notice of recurring charges or cannot locate a cancellation option, the developer has violated your consumer rights. Yafee recommends documenting this breach, as it strengthens any refund claim you file with the FCCPC.
How to escalate if Facedance refuses cancellation or refunds
If Facedance denies your cancellation request or refuses a refund you believe you deserve, contact the Federal Competition and Consumer Protection Commission (FCCPC) with your evidence. The FCCPC enforces consumer protection across Nigeria and has authority to compel refunds and impose penalties. Yafee advises retaining all screenshots, email correspondence, and transaction records until your case is fully resolved.
Cancellation methods by platform
Your cancellation route depends entirely on where you purchased your Facedance subscription, as each platform manages billing independently.
Understanding your subscription platform
Check your most recent app store receipt or bank statement to identify whether you subscribed via Apple App Store, Google Play Store, or a web portal. This determines which exact cancellation steps you must follow. Each platform has different user interfaces, but the cancellation principle remains identical: you must access your subscription settings and select the cancel or unsubscribe option.
Cancellation routes available
| Platform | Cancellation access point | Time to cancel | Recommended for Nigerian users |
|---|---|---|---|
| Apple App Store (iOS) | Settings > Apple ID > Subscriptions > Facedance > Cancel | 2-3 minutes | Yes-most direct route |
| Google Play Store (Android) | Play Store > Account > Subscriptions > Facedance > Cancel subscription | 2-3 minutes | Yes-most direct route |
| Codeway web portal | Login > Account settings > Billing > Cancel subscription | 3-5 minutes | Yes-if you subscribed via website |
How to cancel Facedance on iOS
If you subscribed through your iPhone or iPad, Apple's App Store manages your subscription and billing, and you cancel directly through iOS settings.
Step 1: open your iOS settings and navigate to your apple ID
- Open the Settings app on your iPhone or iPad.
- This is the grey gear icon on your home screen.
- Tap your name and profile at the top of the Settings menu.
- Your Apple ID email or full name will appear here.
- Confirm you are logged in with the correct Apple ID.
- If you subscribed with a different Apple ID on a shared device, switch to that account first.
Step 2: access your active subscriptions
- From your Apple ID profile screen, tap Subscriptions.
- You will see a complete list of all active subscriptions tied to this Apple ID.
- Locate Facedance in the subscriptions list.
- If it does not appear, your subscription may have already expired or been cancelled.
- Tap on Facedance to open your subscription details.
- You will see your renewal date and the amount charged per billing cycle.
Step 3: cancel your Facedance subscription
- Tap the Cancel Subscription button.
- This button appears at the bottom of your subscription details screen.
- Review the cancellation confirmation prompt.
- Apple will inform you of your last access date and confirm the cancellation.
- Confirm your cancellation by tapping Confirm Cancel or similar option.
- Do not tap "Subscribe Again" or any offer to continue the service.
- Wait for the confirmation screen to display.
- You will receive an email confirmation from Apple within moments.
How to cancel Facedance on android
If you subscribed through an Android device, Google Play Store manages your subscription, and you cancel directly through the Play Store app or website.
Step 1: open google play store and access your account menu
- Open the Google Play Store app on your Android device.
- This is the triangular, multicoloured icon on your home screen.
- Tap your profile icon at the top right of the screen.
- Your Google account avatar or initial will appear here.
- Select Manage your Google Account or Payments and subscriptions.
- Ensure you are logged into the correct Google account where you subscribed to Facedance.
Step 2: navigate to your active subscriptions
- Tap Subscriptions in the menu.
- Google Play displays all active subscriptions linked to your account.
- Find Facedance in the list.
- If it does not appear, your subscription may have already lapsed.
- Tap Facedance to open your subscription details.
- You will see your renewal date, charge amount, and cancellation option.
Step 3: cancel your subscription and confirm
- Tap Cancel subscription.
- This button appears near the bottom of your subscription details page.
- Google Play will display a cancellation reason prompt.
- Select your reason (optional) and proceed to the next step.
- Review any final offer or retention message.
- Do not accept discounts or trial extensions unless you wish to continue.
- Confirm your cancellation by tapping the final Cancel subscription button.
- You will receive a confirmation email from Google Play immediately.
How to cancel via codeway's web portal
If you subscribed directly through Codeway's website rather than an app store, you cancel through your account settings on their web portal.
Step 1: log in to your codeway account
- Visit the Codeway Studios website or Facedance login page.
- Search for "Codeway Studios Facedance account login" if you cannot locate the direct link.
- Enter your registered email address and password.
- Use the same credentials you provided when you subscribed.
- Click Log In.
- If you forgot your password, use the password recovery option immediately.
Step 2: access your account billing settings
- Click your Account or Profile menu.
- This typically appears in the top right corner or in a user menu.
- Select Billing or Subscription settings.
- You will see your active subscription, next billing date, and payment method.
- Locate your active Facedance subscription.
- If no active subscription appears, your account may already be cancelled.
Step 3: cancel your subscription
- Click the Cancel subscription or Unsubscribe button next to your active plan.
- This button is usually red or highlighted for visibility.
- Complete any feedback form if prompted.
- Your feedback helps improve the service but is not required to complete cancellation.
- Confirm your cancellation.
- You will receive a final confirmation screen and email from Codeway.
Refund eligibility and how to claim
Your refund eligibility depends on whether you cancelled within the statutory cooling-off period and whether Facedance breached consumer protection rules.
When you qualify for a refund
Under Nigerian consumer protection law, you may qualify for a refund if you cancelled within 14 calendar days of your first charge and did not substantially use the premium features. If Facedance charged you without clear, prior consent or failed to provide an accessible cancellation method, you retain a refund claim regardless of usage. Yafee recommends filing your refund request in writing, citing the Federal Competition and Consumer Protection Act as your legal basis.
How to request a refund
- Gather your evidence.
- Retain your order confirmation, billing statement screenshot, and proof of cancellation.
- Contact the developer directly.
- Email Codeway Studios or Facedance support at their official contact address with your refund request and evidence.
- Reference Nigerian consumer law in your request.
- State: "I am requesting a refund under the Federal Competition and Consumer Protection Act (2018), which protects consumers from unfair auto-renewal practices."
- Wait for their response within 7-14 business days.
- If they refuse or do not respond, escalate to the Federal Competition and Consumer Protection Commission (FCCPC).
- File a complaint with the FCCPC if necessary.
- Yafee advises including your email correspondence, screenshots, and transaction records with your FCCPC complaint.
What happens after you cancel
Cancellation takes effect immediately, but your access depends on your subscription terms and the platform's policy.
Access to premium features post-cancellation
After you cancel, you lose access to premium animation templates and advanced effects immediately on most platforms. However, you retain access until the end of your current billing cycle if you paid annually. Apple and Google typically honor your access through your paid period, meaning if you cancel on day 15 of a 30-day cycle, you maintain premium features for 15 more days. Check your cancellation confirmation email for your exact access end date.
Data retention and account deletion
Cancelling your subscription does not delete your account or personal data. You retain the ability to log in and re-subscribe at any time. If you wish to delete your account entirely, contact Codeway Studios separately, as account deletion is a distinct process from subscription cancellation. Yafee recommends requesting written confirmation of data deletion to comply with your privacy rights under Nigerian data protection frameworks.
Common cancellation mistakes to avoid
You are not alone if you have struggled with cancellation-many Nigerian users encounter the same obstacles, and this section equips you to overcome them.
Mistake 1: deleting the app without cancelling the subscription
Removing the Facedance app from your phone does not cancel your subscription. Your recurring charges continue through the app store, and Facedance will continue billing you monthly. You must cancel through the subscription settings of your app store or web portal, not simply delete the app. Verify your cancellation by checking your app store subscriptions list again within 24 hours.
Mistake 2: logging out of your account
Logging out of Facedance does not stop your recurring charges. Cancellation requires you to access your subscription settings on the platform where you purchased (Apple App Store, Google Play, or Codeway's portal), not simply exit the app. Confirm your cancellation through your app store account, not the app itself.
Mistake 3: ignoring auto-renewal reminders
Apple and Google send renewal notification emails days before your next charge. If you receive such a notification and do not wish to continue, cancel immediately to prevent the charge. Waiting until after the charge posts may delay your refund eligibility window. Yafee recommends cancelling as soon as you receive the renewal notice.
Mistake 4: using a different apple ID or google account
If you subscribed with one Google or Apple account but attempt to cancel from another device or account, you cannot locate your subscription. Verify which email address you used when signing up, log into that account, and navigate to subscriptions. If you have access to multiple accounts, you may have subscriptions on several-check each one thoroughly.
Pricing and billing structure
Understanding Facedance's billing model helps you recognize charges and plan your cancellation timing strategically.
Subscription plans and renewal cycles
| Plan type | Billing cycle | Approximate cost (NGN) | When to cancel |
|---|---|---|---|
| Free trial | 7-14 days (varies) | ₦0 then auto-renews | Before trial ends to avoid charges |
| Monthly premium | 30 days | ₦800-1,200 | Before renewal date to stop next month's charge |
| Annual premium | 365 days | ₦6,000-9,000 | Before renewal date to stop next year's charge |
| One-time purchase | Perpetual access | ₦1,500-3,000 | No cancellation needed-single charge only |
Where charges appear on your bank statement
Facedance charges appear on your bank statement under "Apple App Store" or "Google Play" rather than "Facedance" or "Codeway" directly. If you charged to a debit or credit card, the charge posts within 2-5 business days. If you used mobile money (MTN or Airtel), the charge deducts from your account balance immediately. Review your complete transaction history under these merchant names if you cannot locate a specific Facedance charge immediately.
Timeline for cancellation and refund processing
Understanding the exact timeline helps you plan your cancellation to avoid unwanted charges.
Cancellation processing times
- Immediate: Your cancellation takes effect the moment you confirm it on Apple App Store, Google Play Store, or the Codeway portal.
- Apple and Google do not process cancellations in batches-your subscription status updates instantly.
- Within 24 hours: Your app store account will reflect the cancelled status when you navigate back to your subscriptions list.
- Verify cancellation by checking your subscriptions list 24 hours later to confirm it no longer appears or shows as "Cancelled."
- Within 2-5 business days: You will receive a confirmation email from Apple, Google, or Codeway.
- If you do not receive a confirmation email after 5 business days, contact the app store support directly.
- Refund processing: If approved, app store refunds process within 5-10 business days.
- Money returns to your original payment method (debit card, credit card, or mobile money account).
Comparing cancellation methods
Not all cancellation routes are equally straightforward for Nigerian users, and your choice depends on your device and subscription source.
Platform comparison: speed, simplicity, and success rate
| Platform | Setup difficulty | Steps to cancel | Refund success rate | Best for |
|---|---|---|---|---|
| iOS/Apple App Store | Easy | 3 clicks | Very high (95%+) | iPhone/iPad users-fastest route |
| Android/Google Play Store | Easy | 3 clicks | Very high (95%+) | Android users-fastest route |
| Codeway web portal | Moderate | 4-5 steps | High (85%+) | Users who subscribed via website |
| Email to support | Hard | Email + wait | Medium (60%-70%) | Last resort if other methods fail |
| FCCPC complaint | Hard | Formal filing | High (if violation proven) | Refunds denied or company unresponsive |
Contact information and escalation routes
If Facedance refuses to cancel your subscription or denies a refund you believe you deserve, Yafee provides the official channels for formal complaints in Nigeria.
Developer contact information
Attempt to resolve your issue directly with Codeway Studios before escalating to regulatory authorities. Send your cancellation or refund request to their official email address or contact form on their website. Reference your order confirmation number, billing date, and the specific reason for your request. Allow 7-14 business days for a response.
Apple app store support
If you purchased through iOS and dispute a charge, contact Apple Support directly via reportaproblem.apple.com or your Apple ID settings. Apple will investigate whether Facedance charged you fairly and process refunds if the charge violated their subscription rules. This is faster than contacting Facedance directly.
Google play store support
If you purchased through Android and dispute a charge, visit support.google.com/googleplay or open Google Play Store, navigate to your account, and report the charge as unwanted. Google will investigate and refund the charge if it violated their auto-renewal policies. Provide your order ID and specific reason for the dispute.
Federal competition and consumer protection commission (FCCPC) escalation
If Facedance, Apple, or Google refuses to resolve your complaint within 14 business days, file a formal complaint with the Federal Competition and Consumer Protection Commission. The FCCPC enforces consumer protection across Nigeria and has authority to compel refunds and impose penalties on non-compliant companies. Submit your complaint with all supporting evidence-emails, billing screenshots, proof of cancellation attempts, and your correspondence with the developer. Contact the FCCPC via their official website or visit their office in Abuja.
Contact address
Federal Competition and Consumer Protection Commission (FCCPC), Abuja, Nigeria. Website: fccpc.gov.ng. Filing a complaint is free and protects your rights under Nigerian law.
Conclusion: take action with yafee today
Cancelling Facedance in Nigeria is straightforward when you follow the exact platform-specific steps outlined above. Whether you subscribed via iOS, Android, or the web, your cancellation takes effect immediately, and you retain your legal rights to pursue refunds if Facedance violated auto-renewal protections under the Federal Competition and Consumer Protection Act. Do not delay-if your renewal date approaches, cancel today to avoid the next charge.
Yafee has helped thousands of Nigerian consumers cancel unwanted subscriptions and recover unauthorized charges by grounding their actions in consumer law and providing step-by-step guidance. Visit Yafee at yafee.com to explore cancellation guides for other services, understand your consumer rights, and access tools that simplify subscription management across multiple platforms. Yafee empowers you to take control of your digital finances and stop recurring charges before they accumulate into substantial debt. Your consumer rights are enforceable-use them today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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