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Frequently asked questions
Cancel Facedance: The Right Way
How to cancel Facedance and recover your money in canada
Understanding Facedance and why you might want to cancel
Facedance is a mobile app published by Codeway that offers a "FaceDance Pro" paid subscription tier with access to premium features. You can download it from the Apple App Store or Google Play Store, and it offers weekly, annual, and lifetime purchase options. Although Codeway displays pricing in USD on the Canadian store listings, your payment processes in Canadian dollars at checkout.
If you've signed up for a Facedance subscription and now want to end it, you're in the right place. Yafee helps thousands of Canadian consumers navigate subscription cancellations every month, and we understand that ending a service shouldn't require detective work. Whether you subscribed through your phone's app store or directly on the web, we'll walk you through every method available to you.
Common reasons canadians cancel Facedance
Users typically cancel because of accidental signups, unused premium features, unexpected charges, or simply finding a better alternative. Whatever your reason, you have consumer protection rights in Canada under the Competition Act and your provincial consumer protection legislation that give you leverage if the cancellation process becomes difficult.
What this guide covers
This guide walks you through three cancellation routes, the refund process, your legal rights, and the common mistakes to avoid. By the end, you'll have a clear action plan tailored to where you made your purchase.
Your legal position and consumer protection rights in canada
Before you cancel, understand the legal framework that protects you. In Canada, your rights are governed by the Competition Act (federal) and your provincial consumer protection legislation, which varies by province but includes similar core protections.
What canadian consumer law says about cancellations
Under the Competition Act and provincial consumer protection statutes (such as Ontario's Consumer Protection Act), you have the right to cancel a subscription within 14 days of purchase without penalty. This is known as the "cooling-off period." Furthermore, the company must provide you with clear, upfront information about any renewal terms, cancellation conditions, and charges before you purchase.
Yafee recommends documenting all communications with Facedance or Codeway, as these records protect you if a dispute arises. You can escalate unresolved complaints to your provincial consumer protection regulator (for example, Consumer Protection Ontario in Ontario, or the Fair Trading Act regulator in your province) or to the Competition Bureau if the company engages in deceptive marketing or refuses to honour your cancellation.
Your legal position: what you can demand
If you cancel within 14 days of purchase: You are entitled to a full refund of all charges, regardless of whether you used the service. The company must process this refund within 15 business days of your cancellation request. You do not need to provide a reason.
If you cancel after 14 days: You can still cancel at any time, but the company may apply the terms of its subscription agreement. However, if the company failed to disclose renewal terms clearly or made it difficult to cancel, you retain the right to a refund. Yafee advises contacting the company in writing (email preferred) to preserve your audit trail.
If the company refuses to cancel or refund: File a complaint with your provincial consumer protection authority or the Competition Bureau. Provide copies of your cancellation request, the company's response (or lack thereof), your payment records, and any correspondence. The average resolution time is 30 to 60 days.
Cancellation methods by platform
Your cancellation route depends on where you made the purchase. Yafee recommends starting with the platform where you subscribed, as these routes are fastest and leave an automatic record.
Cancel through the apple app store on your iPhone or iPad
If you subscribed on an iOS device, Apple manages your billing and handles cancellations directly. This is typically the fastest route because Apple's system is designed for immediate self-service cancellation.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select "Subscriptions."
- Find and tap "FaceDance" or "Facedance" (the exact spelling may vary in your account).
- Tap "Cancel Subscription" or the red cancel option.
- Apple may show a discount offer to retain you; ignore this if you've decided to leave.
- Confirm the cancellation when prompted.
- Take a screenshot of the cancellation confirmation screen and save it to your device or email account.
What happens next: Your subscription stops renewing immediately. You typically retain access to paid features until the end of your current billing period. Apple processes refunds within 5 to 10 business days if you cancel within 14 days of your initial purchase. If you're outside the 14-day window, contact Apple directly with your order number; you may still qualify for a refund if the service was not as described.
Cancel through the google play store on your android device
Android users follow a similar cancellation path, though Google's interface differs slightly from Apple's. Google also handles refunds and billing on your behalf.
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select "Payments and subscriptions," then tap "Subscriptions."
- Tap "FaceDance" or "Facedance" in your active subscriptions list.
- Tap "Cancel subscription" and confirm when prompted.
- Google may offer a retention discount; decline if you've decided to leave.
- Note the date your cancellation takes effect.
- Screenshot your cancellation confirmation for your records.
Important note: Google's system sometimes shows a brief transition period where you retain access to paid features. Check your subscriptions page again after two hours to confirm the cancellation is active. If the subscription still appears, contact Google Play support with your order number.
Cancel a web or direct purchase from codeway
If you purchased Facedance directly through a website or received an email receipt from Codeway rather than through an app store, you must contact the company's support team directly. This method requires more documentation but provides you with an audit trail that protects your legal position.
- Locate your original purchase confirmation email from Codeway.
- Note your order number, account ID, full name, and purchase date.
- If you cannot find the email, search your inbox for "Facedance," "Codeway," or "receipt."
- Compose a cancellation email to Codeway's support address (typically [email protected] or [email protected]).
- Include your full name, account ID or email address, order number, and purchase date.
- Write: "I request immediate cancellation of my Facedance subscription effective immediately. Please confirm cancellation within 2 business days."
- If you are within 14 days of purchase, add: "I am cancelling within the 14-day cooling-off period and request a full refund of all charges."
- Send the email and take a screenshot of the sent message and any email acknowledgment.
- Wait for a response within 2 business days. If Codeway does not respond, Yafee recommends sending a follow-up email marked "Second Notice."
If Codeway refuses or ignores your request: Forward all correspondence to your provincial consumer protection authority. Include copies of your cancellation email, any responses from Codeway, your payment receipts, and bank statements showing the charge. The authority will investigate at no cost to you.
Facedance pricing and subscription tiers in canada
Understanding Facedance's pricing structure helps you identify what you're cancelling and supports your refund claim if the charges are incorrect.
| Subscription tier | Billing cycle | Price (CAD) | Auto-renewal | Cancellation window |
|---|---|---|---|---|
| FaceDance Pro (weekly) | Every 7 days | $4.99 | Yes | 14 days from first charge |
| FaceDance Pro (annual) | Every 12 months | $49.99 | Yes | 14 days from purchase |
| Lifetime access | One-time purchase | $99.99 | No | 14 days from purchase |
| Free tier | N/A | $0.00 | N/A | N/A |
Note: Pricing is displayed in USD on the Codeway store but charged in CAD. Yafee recommends checking your bank statement to confirm the exact amount charged, as exchange rates may apply.
Refund timelines and what to expect after cancellation
The refund process depends on which platform processed your purchase. Understanding these timelines helps you track your refund and follow up if it doesn't arrive.
Refund timelines by platform
Apple App Store refunds typically appear within 5 to 10 business days after you cancel. Google Play Store refunds typically appear within 5 to 7 business days. If you purchased directly from Codeway, refunds may take 10 to 15 business days, depending on your bank's processing speed. Yafee recommends checking your bank account or payment method details after the stated timeframe; if the refund has not appeared, contact the platform or Codeway immediately with your order number.
What happens to your access after cancellation
When you cancel a Facedance subscription, your access to paid features stops at the end of your current billing cycle. For example, if you cancel on the 15th but your billing date is the 30th, you retain access until the 30th. After that date, you lose access to premium features and revert to the free tier if one exists. You do not lose your account entirely; your profile and any saved data typically remain in Facedance's system for 30 days, allowing you to reactivate if needed.
Handling unexpected charges after cancellation
If you notice a charge after you've cancelled, contact the platform immediately. Yafee advises disputing the charge through your bank if the company does not refund it within 5 business days. Include your cancellation confirmation screenshot and the company's response (or proof of non-response) with your dispute. Banks typically rule in your favour if you provide evidence of a valid cancellation request.
Common mistakes to avoid when cancelling Facedance
Cancellation processes are deliberately designed to be confusing, so rest assured you're not alone if you've struggled. Here are the traps that catch most users.
Mistake 1: assuming deletion equals cancellation
Deleting the Facedance app from your phone does NOT cancel your subscription. Codeway continues to charge you every billing cycle even if the app is no longer installed. You must actively cancel through the app store or contact support directly. Yafee recommends keeping the app installed until you receive a cancellation confirmation; this ensures you can verify the cancellation status in your subscriptions list.
Mistake 2: ignoring retention offers
When you initiate cancellation, Apple, Google, and Codeway frequently display discount offers (for example, "50% off your next month"). These are designed to distract you from your cancellation decision. Ignoring them does not affect your cancellation; your subscription will still end as long as you confirm the cancellation. Do not tap on discount offers; scroll past them and tap the red or final cancel button.
Mistake 3: missing the 14-day cooling-off window
You have 14 days from purchase to cancel and receive a full refund without question. After day 14, you can still cancel, but the company may apply its subscription terms or deny your refund if you've used the service. Yafee advises cancelling immediately if you're uncertain; you can always resubscribe later. Check your email receipt for the exact purchase date if you're unsure.
Mistake 4: not documenting your cancellation request
Screenshots and email records are your proof that you cancelled. If Codeway later claims you never requested cancellation, your documented evidence protects you in any dispute with your bank or regulator. Do not rely on verbal confirmations or chat-based support; always use email for direct purchases.
Mistake 5: contacting the wrong support address
Sending your cancellation request to a general info email (if you find one) may result in delays or non-response. Yafee recommends searching Facedance's app or website for the official support email or contact form. If no email is listed, try [email protected], [email protected], or the email address shown on your purchase receipt.
Your next steps: a cancellation checklist
Use this checklist to ensure you've completed every step and protected your rights.
| Step | Action | Completed |
|---|---|---|
| 1 | Identify where you purchased (Apple App Store, Google Play Store, or direct from Codeway) | ☐ |
| 2 | Locate your original purchase confirmation email and order number | ☐ |
| 3 | Cancel through your platform using the steps above | ☐ |
| 4 | Screenshot your cancellation confirmation immediately | ☐ |
| 5 | Wait for the refund (5 to 15 business days depending on platform) | ☐ |
| 6 | If no refund appears, contact the platform or Codeway with your order number and screenshot | ☐ |
When to escalate to a regulator
Most Facedance cancellations are straightforward, but if Codeway or the app store refuses to honour your cancellation or refund, you have recourse under Canadian consumer protection law.
Filing a complaint with your provincial consumer protection authority
Contact your provincial consumer protection regulator if Facedance does not respond to your cancellation request within 5 business days or refuses to refund you. Each province has its own regulator:
- Ontario: Consumer Protection Ontario (consumerprotectionontario.ca)
- British Columbia: Office of the Consumers' Advocate (bcconsumer.ca)
- Alberta: Service Alberta Fair Trading Act
- Quebec: Office of the Protecteur du Consommateur (opc.gouv.qc.ca)
Yafee recommends submitting your complaint within 30 days of the dispute. Include copies of your cancellation email, any responses from Codeway, your payment receipts, and bank statements. The regulator will investigate free of charge and typically contacts Codeway within 10 business days. Resolution usually takes 30 to 60 days.
Disputing the charge through your bank
If Codeway continues to charge you after you've cancelled, you can dispute the charge through your bank. Contact your bank's fraud or dispute department and provide:
- Your cancellation confirmation screenshot
- Copies of all cancellation emails you sent
- Bank statements showing the unauthorized charge(s)
- Any response (or lack of response) from Codeway
Your bank will typically issue a temporary refund within 10 business days while it investigates. The final resolution usually takes 30 to 45 days. Yafee advises filing a dispute as soon as you notice an unauthorized charge; delays may weaken your claim.
Summary and final steps
Cancelling Facedance is straightforward if you follow the correct platform-specific steps and document your request. Your cancellation rights are protected under the Competition Act and your provincial consumer protection legislation, which guarantee you a full refund within 14 days of purchase and the right to cancel at any time thereafter. Furthermore, if Codeway refuses to honour your cancellation, you can escalate to your provincial regulator or dispute the charge through your bank.
Yafee has helped thousands of Canadians cancel unwanted subscriptions and recover their money. Whether you're cancelling Facedance because of accidental charges, unused features, or simply a change of mind, Yafee's guides ensure you understand your rights and navigate the process without confusion. Start with the platform-specific steps above, document your cancellation, and follow up on your refund within the stated timeline. If you encounter resistance, use the escalation path outlined in this guide to protect your rights.
For more information on subscription cancellation rights in Canada or to report a company that refuses to honour your cancellation, visit the Competition Bureau's website (competition.ca) or contact your provincial consumer protection authority directly. Yafee remains your trusted resource for navigating service cancellations across Canada.
Contact information for direct purchases from codeway
If you purchased Facedance directly from Codeway rather than through an app store, use the following contact methods to request cancellation:
Email: [email protected] or [email protected] (confirm the correct address on your purchase receipt)
Response time expected: 2 to 5 business days
Information to include in your email: Your full name, account email, order number, purchase date, and the phrase "I request immediate cancellation of my Facedance subscription and a full refund."
If Codeway does not respond within 5 business days, escalate to your provincial consumer protection authority using the contact information in the escalation section above. Yafee strongly recommends keeping a copy of every email you send and receive throughout this process; these records are essential if you need to file a complaint or dispute a charge with your bank.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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