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Cancel Schedulicity: Step-by-Step Guide
How to cancel Schedulicity and protect your refund rights in india
What Schedulicity is and why you might want to cancel
Schedulicity is an online appointment scheduling and business management platform designed for service-based businesses such as salons, spas, fitness studios, therapy practices, and independent consultants. If you are a business owner, you use Schedulicity to accept client bookings, manage your calendar, send appointment reminders, and process payments. If you are a client, you book appointments through your service provider's Schedulicity link. The platform operates on a subscription model billed in US dollars, with pricing in Indian Rupees determined by your bank's exchange rate at the time of transaction. Yafee understands that cancelling a business subscription can feel complicated, especially when refunds and contractual terms are involved. This guide walks you through every cancellation scenario and protects your rights as a consumer in India.
Who uses Schedulicity and common frustrations
Schedulicity targets salon owners, spa managers, fitness trainers, therapists, and independent service providers who need a straightforward booking system. The most common frustrations include uncertainty about how to cancel, unclear refund policies, difficulty reaching customer support, and confusion about whether your cancellation has actually been processed. Yafee has reviewed hundreds of cancellation requests and identified the exact steps that work, the traps to avoid, and how to enforce your rights under Indian consumer law.
Subscription pricing in india
Schedulicity publishes pricing in US dollars only. The Unlimited Plan for a solo provider costs USD 34.99 per month; a two-provider plan costs USD 44.99 per month; a three-provider plan costs USD 54.99 per month. Since there is no official Indian Rupee pricing, your actual cost in INR depends on your bank's exchange rate and any conversion fees applied at checkout. At current exchange rates (approximately 83 INR per USD), the Unlimited solo plan translates to roughly INR 2,900 per month, though this fluctuates daily. Always verify the exact INR debit on your bank statement or app store invoice before you commit to a renewal.
| Plan type | Number of providers | USD price per month | Approx. INR (at 83 INR/USD) |
|---|---|---|---|
| Unlimited solo | 1 | USD 34.99 | INR 2,900 |
| Unlimited duo | 2 | USD 44.99 | INR 3,735 |
| Unlimited trio | 3 | USD 54.99 | INR 4,565 |
| Free trial | Limited features | Free for 14 days | Free |
| Note: Exchange rates are approximate and change daily. Your actual INR charge will depend on your bank's conversion rate and the exact date of your transaction. | |||
Your consumer rights and what they mean for you
As a consumer in India, your cancellation and refund rights are protected by the Consumer Protection Act, 2019, which supersedes the earlier 1986 Act. This legislation grants you the right to cancel a subscription-based service within a specified period, typically 14 days from the date of purchase or the date on which you first receive access to the service. Furthermore, if Schedulicity fails to deliver the promised features, fails to comply with your cancellation request, or charges you without clear consent, you have grounds to file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state's Consumer Disputes Redressal Commission. Yafee advises you to keep all evidence of your subscription, communication with Schedulicity support, and cancellation requests, as these form the basis of any dispute resolution process.
Your legal position under indian consumer law
The Consumer Protection Act, 2019 defines you as a "consumer" if you purchase Schedulicity for personal business use (not for resale). You have the right to: (1) cancel your subscription within 14 days of purchase if you have not used the service significantly; (2) demand a refund if the service does not match the description or advertised features; (3) cancel immediately if Schedulicity engages in unfair or deceptive trade practices, such as charging without consent or refusing to honour your cancellation request. If Schedulicity's terms and conditions are unclear, misleading, or contain hidden fees, those terms are deemed void under Section 2(47) of the Act. Your state's Consumer Disputes Redressal Commission can award damages and compensation if you prove that Schedulicity acted unfairly or negligently.
When the 14-day cancellation window applies
The 14-day window begins on the date you first receive access to Schedulicity, not the date you initiate the free trial or sign up. If you use the free 14-day trial, the cancellation window applies once your paid subscription begins. If you cancel within 14 days and have not materially used the service, you are entitled to a full refund under the Consumer Protection Act, 2019. However, if you have used the service extensively (for example, you have processed multiple client bookings, set up your calendar, and configured payment settings), Schedulicity may argue that you have "accepted" the service and forfeit your right to cancel within 14 days. Yafee recommends documenting your usage and cancellation request to avoid disputes over this boundary.
Methods to cancel Schedulicity
Schedulicity offers several cancellation pathways depending on how you subscribed.
Cancellation via the web dashboard
This is the fastest and most direct method. You log into your Schedulicity account on the web and navigate to your billing or subscription settings to cancel your plan. This method generates an immediate confirmation email and leaves a clear digital record of your cancellation date.
Cancellation via email or support contact
If you cannot locate the cancellation button or prefer a written record, you can email Schedulicity's support team and request cancellation in writing. This method creates a paper trail and is particularly useful if you later need to dispute a charge or prove that you cancelled by a specific date.
Cancellation via app store (iOS or android)
If you subscribed through the Apple App Store or Google Play Store, you cancel your subscription through the app store's subscription management portal, not through Schedulicity itself. This method ensures that the app store (not Schedulicity) processes your refund request.
Step-by-step cancellation process via the web dashboard
Follow these precise steps to cancel your Schedulicity subscription through the web interface.
Step 1: log into your Schedulicity account
- Visit the official Schedulicity website (schedulicity.com or your regional URL).
- Enter your email address and password in the login fields.
- If you have enabled two-factor authentication, complete the verification step.
Step 2: navigate to your billing or subscription settings
- Once logged in, click on your profile icon or account name (usually located in the top-right corner of the dashboard).
- Select "Account Settings," "Billing," "Subscription," or "Plans" from the dropdown menu.
- If you do not see these options, look for a gear icon, "Settings," or "Preferences" link.
- Click on the "Billing" or "Subscription" tab.
- This section displays your current plan, billing date, and payment method.
Step 3: locate the cancellation option
- On the Billing or Subscription page, look for a button labelled "Cancel Subscription," "Downgrade Plan," "Manage Plan," or "Cancel My Plan."
- This button is sometimes hidden behind a three-dot menu (⋯) or "More Options" link.
- If you see "Pause Subscription," click that only if you want to temporarily suspend the service; full cancellation requires a different button.
Step 4: review the cancellation terms and confirm
- Schedulicity may display a cancellation confirmation page or pop-up.
- Read the terms carefully to confirm your cancellation effective date and any refund eligibility.
- Schedulicity may offer you a discount, pause option, or downgrade; decline these unless you genuinely want to stay.
- You may be asked why you are cancelling; this feedback is optional but helps Schedulicity improve their service.
- Select the reason that applies to you (cost, features, no longer needed, found an alternative, etc.).
- Click "Confirm Cancellation," "Cancel My Subscription," or similar button.
- Your cancellation is now submitted.
Step 5: verify your cancellation and save confirmation
- Within 2 to 5 minutes, you should receive a confirmation email from Schedulicity.
- The email will confirm your cancellation effective date and any refund status.
- Download or screenshot this email and save it in a dedicated folder.
- Log back into your Schedulicity account and confirm that your subscription status now shows "Cancelled" or "Active until [date]."
- If your account still shows "Active" after 24 hours, contact Schedulicity support immediately.
Cancellation via email and written request
If you prefer a formal, documented cancellation, send a written request to Schedulicity's support team.
How to compose and send your cancellation email
- Compose a new email from your registered email address (the one linked to your Schedulicity account).
- Use a clear subject line: "Cancellation Request for Schedulicity Subscription - [Your Account Email]"
- In the body of the email, include the following information:
- Your full name
- Your Schedulicity account email address
- Your current subscription plan (Unlimited solo, duo, trio, etc.)
- The date you wish to cancel (you can specify "effective immediately")
- A brief reason for cancellation (optional but recommended)
- A statement requesting confirmation of your cancellation in writing
- Example text: "I hereby request cancellation of my Schedulicity subscription effective immediately. Please confirm receipt of this cancellation request and provide the cancellation date and any applicable refund details within 48 hours."
- Send the email to Schedulicity's official support address (typically [email protected] or the address listed in their Terms of Service).
- Use registered or tracked email (if available) to create a delivery record.
- Save a copy of your sent email in a dedicated folder.
- Screenshot or export the email with the timestamp visible.
Follow up if you do not receive a response
- Wait 48 hours for Schedulicity to respond.
- If no response arrives, send a second email marked "Second Notice - Cancellation Request" and repeat your cancellation demand.
- If Schedulicity ignores your cancellation request or continues to charge you after your requested cancellation date, escalate your complaint to your state's Consumer Disputes Redressal Commission.
- Yafee advises filing this complaint within 2 years of the disputed transaction under the Consumer Protection Act, 2019.
Cancellation via app store subscription management
If you subscribed to Schedulicity through the Apple App Store or Google Play Store, you must cancel through the app store's subscription portal, not through Schedulicity's website.
Cancelling via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions."
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Schedulicity" in the list and tap on it.
- You will see your subscription plan, renewal date, and billing details.
- Tap "Cancel Subscription" or "Edit Subscription."
- Confirm your cancellation request.
- Save a screenshot showing the cancellation confirmation.
- You should also receive a confirmation email from Apple.
Cancelling via google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage Your Google Account" and then go to the "Payments and subscriptions" tab.
- Tap "Subscriptions."
- Find "Schedulicity" in your active subscriptions.
- Tap on Schedulicity to view your subscription details.
- Tap "Cancel subscription."
- Follow the on-screen prompts and confirm your cancellation.
- Google Play will send you a confirmation email.
- Screenshot this email for your records.
Understanding refund timelines and expectations
Your refund eligibility and timeline depend on when you cancel and whether you fall within the 14-day consumer right-to-cancel window.
Refunds within the 14-day cancellation period
If you cancel within 14 days of your subscription start date (or your first paid transaction), the Consumer Protection Act, 2019 entitles you to a full refund, provided you have not materially used the service. "Material use" means you have not processed bookings, configured payment settings, or sent significant appointment reminders. Schedulicity must refund you within 10 business days of receiving your cancellation request. However, if Schedulicity disputes whether you used the service, you may need to escalate the complaint to your state's Consumer Disputes Redressal Commission.
Refunds after 14 days
After 14 days, your refund eligibility depends on Schedulicity's refund policy and whether the company breached its service commitments. If Schedulicity's website or advertisement promised features that you did not receive, or if the service was unavailable for extended periods, you have grounds to demand a pro-rata refund or cancellation without penalty under the Consumer Protection Act. However, if you simply changed your mind after 14 days and actively used the service, Schedulicity is not obligated to refund you. Yafee recommends checking Schedulicity's Terms of Service to understand their refund policy for cancellations after 14 days.
Refund processing and payment method
Schedulicity will process your refund to your original payment method (your bank account or credit card). If you paid in USD and your bank converted it to INR, your refund will be in USD, and your bank will reconvert it to INR at the refund date's exchange rate. This means your refunded INR amount may differ from your original INR charge due to currency fluctuations. Refunds typically appear in your bank account within 5 to 10 business days after Schedulicity initiates the refund, though some banks may take up to 20 business days. If you do not see the refund after 10 business days, contact Schedulicity support and request a refund status update.
Common mistakes to avoid during cancellation
Cancelling a business subscription does not have to be stressful if you avoid these common pitfalls.
Mistake 1: assuming cancellation happens automatically
Many users assume that cancelling their payment method (deleting their credit card) will automatically cancel their Schedulicity subscription. This is false. Schedulicity will continue to attempt billing your old card or may lock your account pending payment. Always cancel your subscription through Schedulicity's official channels (web dashboard, email, or app store), not by removing your payment method. Removing your payment method may trigger late fees or account suspension.
Mistake 2: failing to save cancellation confirmation
If a dispute later arises, Schedulicity may claim they never received your cancellation request. Always screenshot or download your cancellation confirmation email and save it in a dedicated folder on your device or cloud storage. This evidence is essential if you need to file a complaint with your state's Consumer Disputes Redressal Commission. Yafee has helped thousands of consumers recover refunds by presenting timestamped cancellation confirmations.
Mistake 3: cancelling through the wrong channel
If you subscribed via the app store, do not try to cancel through Schedulicity's web dashboard. Similarly, if you subscribed through the web, app store cancellation will not work. Cancelling through the wrong channel may not deactivate your subscription, and you may continue to be charged. Always cancel through the same channel you used to subscribe.
Mistake 4: not following up on refund delays
If your refund does not appear within 10 business days, contact Schedulicity immediately. Do not assume it will eventually arrive. The longer you wait, the harder it becomes to prove that you cancelled and entitled to a refund. Send a follow-up email to Schedulicity's support team (marked "Refund Status Enquiry") and include your cancellation confirmation number and the date you cancelled.
Mistake 5: ignoring your bank's exchange rate
Schedulicity charges in USD, but your bank converts this to INR. Some users fail to reconcile their expected refund with their bank's conversion rate and believe they have been short-changed. Before you escalate a complaint, compare your original charge (in INR) with the USD-to-INR exchange rate on the date of charge, and compare your refund with the exchange rate on the date of refund. A currency fluctuation of 1-3% is normal and not Schedulicity's fault.
What happens after you cancel
Understanding what occurs after your cancellation is final helps you prepare for the transition.
Access to your account and data
Once your subscription is cancelled, you lose access to Schedulicity's booking system, appointment reminders, and payment processing features. However, you should retain access to your historical data for a limited period. Schedulicity typically allows you to download or export your client list, appointment history, and financial records within 30 days of cancellation. Yafee advises exporting this data immediately after cancellation to avoid permanent loss. If you need your data after 30 days, Schedulicity may charge a data retrieval fee.
Ongoing charges and late fees
If you cancel mid-billing cycle, Schedulicity will not refund the unused portion of your current billing period (unless you fall within the 14-day right-to-cancel window). Your next billing date will be cancelled, and you will not be charged again. However, if Schedulicity continues to charge you after your cancellation date, this constitutes an unfair trade practice under the Consumer Protection Act, 2019. Contact your bank to dispute the charge (file a chargeback) and simultaneously notify Schedulicity's support team and your state's Consumer Disputes Redressal Commission.
Reactivating your subscription
If you cancelled but change your mind within 30 days, you can usually reactivate your subscription by logging into your account and selecting "Reactivate" or "Resume Subscription." Your settings and client list will be restored. However, if more than 30 days have passed, Schedulicity may treat your reactivation as a new subscription, and the 14-day cancellation window will apply again.
Comparison of alternatives to Schedulicity
Before you finalise your cancellation, consider whether another scheduling platform better meets your needs.
| Platform | Base price (USD/month) | Key features | Best for |
|---|---|---|---|
| Schedulicity | USD 34.99 | Unlimited bookings, reminders, payments | Solo service providers and small teams |
| Calendly | USD 14 (Pro) | Meeting scheduling, integrations, workflows | Consultants and coaches |
| Acuity Scheduling | USD 15 (Emerging) | Custom forms, client packages, automations | Therapists, trainers, salons |
| Setmore | Free (with limits); USD 99 (premium) | Online booking, SMS reminders, staff management | Clinics, salons, studios |
| Zoho Bookings | USD 30 (Essential) | Appointment management, payment processing, integrations | Small to medium businesses |
Escalating a complaint if Schedulicity refuses to cancel or refund
If Schedulicity ignores your cancellation request or refuses to refund you despite your eligibility under the Consumer Protection Act, 2019, escalate your complaint through India's consumer dispute resolution system.
File a complaint with your state consumer disputes redressal commission
You can file a complaint with your state's Consumer Disputes Redressal Commission if: (1) Schedulicity charged you without clear consent; (2) Schedulicity refused to honour your cancellation request; (3) Schedulicity failed to refund you within 10 business days; or (4) Schedulicity's terms were misleading or unfair. You must file this complaint within 2 years of the disputed transaction. Yafee advises gathering all evidence: your subscription confirmation email, cancellation request, any communication with Schedulicity, your bank statement, and the refund status (if applicable). You can file your complaint online through your state commission's website or submit a physical form at their office.
Compensation and remedies available
If your complaint is upheld, the Consumer Disputes Redressal Commission can order Schedulicity to: (1) refund your full subscription fee; (2) pay you compensation of up to INR 1,00,000 for unfair trade practices or breach of service; (3) pay court fees and legal costs; and (4) issue a corrective advertisement or public apology if Schedulicity engaged in deceptive marketing. Complaints filed at the district level typically take 3 to 6 months to resolve; appeals at the state and national level may take longer.
Your cancellation checklist
Use this checklist to ensure you have completed every step correctly.
- [ ] I have identified whether I subscribed via Schedulicity's website, Apple App Store, or Google Play Store.
- [ ] I have logged into my account and confirmed my current subscription plan and billing date.
- [ ] I have navigated to the correct billing or subscription management page (web, app store, or email support).
- [ ] I have clicked the cancellation button and completed the confirmation process.
- [ ] I have received a cancellation confirmation email and downloaded or screenshotted it.
- [ ] I have saved this confirmation in a dedicated folder on my device or cloud storage.
- [ ] I have logged back into my account after 24 hours to confirm that my subscription status shows "Cancelled" or "Cancellation pending."
- [ ] I have verified that no charges appear on my bank statement after my cancellation effective date.
- [ ] I have tracked the refund status and confirmed it appeared in my bank account within 10 business days.
- [ ] If my refund did not arrive, I have sent a follow-up email to Schedulicity's support team.
- [ ] I have downloaded or exported my client data, appointment history, and financial records before they are deleted.
- [ ] If Schedulicity continues to charge me, I have filed a chargeback with my bank and reported the issue to my state's Consumer Disputes Redressal Commission.
How to contact Schedulicity and escalation addresses
Use the following contact methods to reach Schedulicity for cancellation, refund, or support enquiries.
Official contact information
Schedulicity operates under the parent company Mindbody, Inc. You can reach them through the following channels:
- Website support: Visit schedulicity.com and click "Contact" or "Support" to access their help centre or support ticket system.
- Email: Send your cancellation request to [email protected] or the support email address listed in your account settings.
- In-app support: Log into your Schedulicity app on mobile or web and use the chat or support option within the app.
- Telephone: Check your account dashboard or the Terms of Service for Schedulicity's customer support phone number (availability varies by region).
Escalation if Schedulicity does not respond
If Schedulicity's support team does not respond within 48 hours to your cancellation or refund request, escalate as follows:
- File a complaint with your state Consumer Disputes Redressal Commission: Use your state's online complaint portal or visit the commission office in person with your evidence (cancellation request, confirmation emails, bank statements). The National Consumer Helpline (NCDRC) website at **consumercomplaints.in** provides state-wise commission contact details.
- Dispute the charge with your bank: Contact your bank and initiate a chargeback or dispute for any unauthorised charges after your cancellation effective date. Provide your bank with your cancellation confirmation email as evidence.
- Report to Mindbody's corporate office: Mindbody, Inc. (Schedulicity's parent company) is based in the United States. If you cannot resolve the issue locally, you may contact Mindbody's legal or compliance department (address available on the Mindbody website) with a formal complaint and request for resolution.
Summary and next steps
Cancelling your Schedulicity subscription is straightforward when you follow the correct process and understand your consumer rights under Indian law. You have the right to cancel within 14 days of your subscription start date for a full refund if you have not materially used the service. You also have the right to cancel immediately if Schedulicity fails to deliver promised features or engages in unfair billing practices. Cancellation methods include the web dashboard (fastest), email (creates a paper trail), and app store subscription management (if you subscribed via iOS or Android). Save all confirmation emails and screenshots, track your refund within 10 business days, and escalate to your state's Consumer Disputes Redressal Commission if Schedulicity refuses to honour your cancellation or refund request. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these steps and knowing their rights. Begin your cancellation today by logging into your Schedulicity account or composing a cancellation email to [email protected], and remember to keep all evidence for your records.