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Frequently asked questions
Cancel Acuity Scheduling: The Right Way
How to cancel Acuity Scheduling and recover your subscription fees in india
Why you might cancel Acuity Scheduling
Acuity Scheduling is an online appointment booking platform built for service-based professionals-salons, therapy practices, consulting firms, and freelancers in India who need to automate client scheduling, calendar management and payment collection. The platform integrates with Google Calendar, Outlook, Zoom and popular payment processors, letting you accept bookings, send reminders and receive payments from a single dashboard.
You may decide to cancel if your business needs have shifted, you've found a more affordable scheduling tool, or Acuity's subscription no longer justifies the number of bookings you receive. Whatever your reason, cancelling cleanly and understanding your refund rights protects your business and your wallet. Yafee is here to walk you through the legal framework and practical steps.
When cancellation makes practical sense
Cancellation is justified if you've migrated to a free or lower-cost scheduler, your appointment volume has dropped, or you've negotiated better rates with a competitor. You should also cancel if Acuity charges continue after you've attempted to unsubscribe-phantom charges are a red flag and warrant immediate escalation.
When you should reconsider cancellation
Before you cancel, verify that no contractual lock-in period or data export fees apply. If you rely on Acuity to manage active client bookings, cancellation may disrupt your scheduling and send conflicting notifications to clients. Export your client data and appointment history before you finalize your exit.
Your consumer rights and protections under indian law
Indian consumer law grants you specific protections when you cancel a digital subscription service. Understanding these rights ensures you recover any refund you deserve and avoid hidden charges.
The consumer protection act, 2019 and cooling-off periods
Under the Consumer Protection Act, 2019, you have the right to cancel a distance purchase (which includes digital services) within 7 days of purchase. However, Acuity Scheduling's own terms are more generous: annual subscriptions include a full refund guarantee if you cancel within 14 days of your purchase date. This dual protection-your statutory right plus Acuity's policy-means you have two routes to recover your money.
The Consumer Protection Act defines "distance purchase" as any transaction conducted without face-to-face interaction, which applies to all online SaaS subscriptions including Acuity. The 7-day period runs from the date of purchase, not from the date you first log in. If Acuity refuses a refund within this window, the District Consumer Disputes Redressal Commission in your state is your escalation authority. Yafee recommends documenting all cancellation attempts, email confirmations and billing statements before filing a formal complaint.
Your legal position after cancellation
Once you cancel, you have the right to:
- Access your account data for a reasonable period (typically 30 days) to download or export your appointment history and client contact records
- Receive a written cancellation confirmation that states the effective date and any refund timeline
- Stop all recurring charges immediately-Acuity must not bill you after the cancellation date
- Dispute any phantom charges through your bank or payment processor (issue a chargeback if necessary)
If Acuity refuses to honour a refund you believe you're entitled to within the cooling-off period, you can escalate to the National Consumer Disputes Redressal Commission or file a complaint with your state's District Commission. These bodies are empowered to order refunds plus penalties for violation of consumer rights.
Acuity Scheduling pricing and plan options in india
Your cancellation and refund eligibility depend on which plan you chose and how long ago you purchased. Review your billing details now to understand your position.
Pricing table for Acuity Scheduling plans
| Plan type | Billing cycle | Refund guarantee | Cancellation effect |
|---|---|---|---|
| Annual subscription | Renews yearly | Full refund within 14 days of purchase | Immediate access loss on cancellation date |
| Monthly subscription | Renews each month | No pro-rata refund for mid-cycle cancellation | Takes effect at end of current billing cycle |
| App Store (iOS) | Varies by plan selected | Follows Apple's refund rules (typically 48 hours) | Cancel in iOS Settings > Subscriptions |
| Google Play (Android) | Varies by plan selected | Follows Google's refund rules (typically 48 hours) | Cancel in Google Play Store > Subscriptions |
How currency conversion affects your INR charges
Acuity lists prices publicly in USD. Your actual charge in Indian Rupees depends on the exchange rate at the moment of purchase. Your billing statement will show the converted amount in INR. Log into your Acuity account and navigate to Billing or Account Settings to verify the exact amount you were charged and the purchase date-this date is critical for calculating your 14-day refund window.
How to cancel Acuity Scheduling on your account dashboard
Cancellation differs depending on whether you subscribed directly through Acuity's website or via an app store. Follow the method that matches your subscription source.
Cancel Acuity Scheduling directly on the web platform
- Log into your Acuity Scheduling account at acuity.com using your email and password
- Click on your profile icon or name in the top-right corner
- Select "Account" or "Settings"
- Navigate to the "Billing" or "Subscription" section
- Look for a link labelled "Manage Subscription", "Billing Settings" or "Plan Details"
- Locate and click the button or link that says "Cancel Subscription" or "Downgrade Plan"
- Acuity may prompt you to confirm your reason for cancellation-this feedback is optional but helps document your intent
- Review the cancellation summary, which should state your refund eligibility and the date your access ends
- If you are within 14 days of purchase (annual) or 48 hours (app store), you should see "Full refund" or "Eligible for refund" on this screen
- Click "Confirm Cancellation" or "Yes, Cancel My Subscription" to finalize
- Acuity will send a confirmation email within minutes-save this email as proof of cancellation
Cancel Acuity Scheduling if you subscribed via apple app store
- Open the Apple App Store on your iPhone or iPad
- Tap your profile icon in the bottom-right corner (or top-right on iPad)
- Select "Subscriptions"
- Find "Acuity Scheduling" in your active subscriptions list and tap it
- Tap "Cancel Subscription" and follow the on-screen prompts
- Apple will ask you to confirm your reason for cancellation
- Your cancellation becomes effective at the end of your current billing cycle, unless you cancel within 48 hours of purchase (in which case Apple issues an immediate refund)
- Apple will send a confirmation email to your Apple ID email address-retain this as your cancellation proof
Cancel Acuity Scheduling if you subscribed via google play store
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Manage subscriptions"
- Find "Acuity Scheduling" and tap it
- Tap "Cancel subscription" at the bottom of the screen
- Google will ask why you are cancelling-select a reason from the dropdown
- Like Apple, Google allows refunds within 48 hours of purchase; otherwise, cancellation takes effect at the end of your billing cycle
- Google will send a confirmation to your registered email account-save this confirmation
What happens after you cancel Acuity Scheduling
Cancellation is not always instantaneous. Understand the timeline and what access you retain during the transition.
Immediate access loss and data export
If you cancel an annual plan outside the 14-day refund window, you retain access until the end of that billing year. If you cancel a monthly plan mid-cycle, you keep access until the end of the current month-Acuity will not prorate your subscription or issue a partial refund. Consequently, plan your cancellation strategically if you need continuous scheduling access for a few more weeks.
Before your access ends, export all your data. Log into your account and locate the "Export" or "Backup" option in Settings. Download your:
- Client contact list and booking history
- Calendar entries and appointment records
- Any custom forms or questionnaires you created
- Payment transaction history
Acuity typically allows data downloads for 30 days after cancellation, but do not rely on this-export everything before your cancellation takes effect.
Refund timeline and payment processor
If you qualify for a refund (within 14 days for annual, 48 hours for app store), Acuity initiates the refund to your original payment method within 3 to 5 business days. If you paid by credit card or debit card, your bank processes the credit within 5 to 10 business days thereafter. If you paid via PayPal or another payment gateway, the refund may arrive faster.
Check your bank statement 7 to 10 days after your cancellation confirmation email. If the refund has not appeared, contact your bank or payment processor with your cancellation confirmation email and original transaction ID. Yafee recommends keeping all email confirmations for at least 60 days to resolve any refund disputes.
Refund eligibility and how to claim your money back
Your right to a refund depends on how long ago you purchased and which plan you chose. Below is the framework that governs your claim.
Refund eligibility framework
Under the Consumer Protection Act, 2019, you are entitled to a refund if you cancel within 7 days of purchase. Acuity's own policy extends this to 14 days for annual subscriptions. This means:
- If you purchased an annual plan fewer than 14 days ago, you are entitled to a full refund-Acuity will not ask questions
- If you purchased a monthly plan and cancel within the first billing cycle, you lose the pro-rata refund but retain access through the end of that month
- If you purchased via App Store or Google Play, Apple and Google's 48-hour refund rules take precedence
- If you cancel outside these windows, no refund is due unless Acuity materially breached its service terms (e.g., data loss, unauthorized charges)
How to claim a refund if Acuity refuses
If your cancellation confirmation states you are eligible for a refund but the money does not arrive within 14 days, escalate as follows:
- Email Acuity's support team at [email protected] (or the contact address shown in your cancellation confirmation email)
- Reference your cancellation confirmation number, purchase date and transaction ID
- State clearly: "I cancelled within [14 days / 48 hours / 7 days] of purchase and am entitled to a full refund under the Consumer Protection Act, 2019. Please confirm the refund status and expected delivery date."
- Request a written response within 5 business days
- If Acuity does not respond or denies your refund claim, file a consumer complaint with the District Consumer Disputes Redressal Commission in your state
- Attach your cancellation confirmation, original invoice, payment proof and Acuity's response (if any)
- The Commission will investigate and can order Acuity to refund you plus pay penalties for breaching the Consumer Protection Act
- As a backup, dispute the charge with your bank or payment processor using the chargeback process
- Most card networks allow chargebacks for "unauthorized" or "not as described" transactions within 120 days of the original charge
- Your bank will investigate and typically sides with you if you have cancellation proof
Common mistakes to avoid when cancelling Acuity Scheduling
Many users lose their refunds or face unexpected charges because they misstep during cancellation. Stay cautious and follow these guardrails.
Mistake 1: cancelling without exporting your data
Once you cancel, you lose access to your client database, appointment history and booking records. Before you submit your cancellation, download all your data from the Export menu. Acuity may delete your account data 90 days after cancellation, so do not assume you can retrieve it later.
Mistake 2: confusing cancellation with downgrade
Some users click "Downgrade Plan" instead of "Cancel Subscription". Downgrading moves you to a free tier (if available) but does not stop recurring charges-you'll still be billed for any paid features. Ensure you click the correct button: it should say "Cancel" or "Unsubscribe", not "Downgrade".
Mistake 3: cancelling on a mobile app but forgetting to cancel on the web
If you subscribed through both the Acuity website and an app store (iOS or Android), you must cancel both subscriptions separately. Cancelling only the app will not stop billing from your web subscription, and vice versa. Check all three: Acuity.com, Apple App Store subscriptions, and Google Play subscriptions.
Mistake 4: not keeping your cancellation confirmation email
Your confirmation email is your proof of cancellation date and refund eligibility. If Acuity later claims you never cancelled, or if a refund is delayed, this email is your evidence. Save it to a folder or screenshot it immediately after confirming cancellation.
Mistake 5: cancelling outside the 14-day window and then expecting a refund
The 14-day refund guarantee applies only to annual plans purchased within the last 14 days. If you cancel a plan you've had for 2 months or more, you are not entitled to a refund under Acuity's policy or the Consumer Protection Act (unless there was a service failure). Check your purchase date before expecting your money back.
Comparison of cancellation methods and timelines
Each cancellation method has different timelines and refund rules. Choose the method that matches your subscription source and use this table to track your refund window.
Cancellation methods comparison
| Cancellation method | Access loss timing | Refund eligibility | Contact point if issue arises |
|---|---|---|---|
| Web (acuity.com) | Immediate or end of cycle | 14 days (annual), none (monthly) | [email protected] |
| Apple App Store | End of current billing cycle | 48 hours from purchase | Apple Support (in-app) |
| Google Play Store | End of current billing cycle | 48 hours from purchase | Google Support (in-app) |
| District Consumer Disputes Redressal Commission (escalation) | N/A | Up to 7 days (statutory); plus penalties for breaches | Your state's District Commission office |
Acuity Scheduling contact and complaint address
If you need to escalate your cancellation or refund claim beyond the automated process, use these contact details.
Acuity Scheduling support and billing contact
For cancellation support or refund inquiries, contact Acuity directly:
- Email: [email protected]
- Website: acuity.com
- Corporate office: Squarespace, Inc., New York (Acuity's parent company and legal entity)
Reference your customer ID, account email and cancellation confirmation number in all correspondence. Request a written response within 5 business days.
Escalation to india's consumer protection authority
If Acuity refuses your refund claim or fails to respond, file a formal complaint with the District Consumer Disputes Redressal Commission in your state. You can also escalate to the National Consumer Disputes Redressal Commission if the claim exceeds 1 crore rupees (unlikely for a subscription refund, but possible if combined with damages). These bodies are empowered to:
- Order Acuity to refund your full subscription amount
- Award compensation for financial loss and inconvenience
- Impose penalties on Acuity for violating the Consumer Protection Act, 2019
Yafee recommends filing your complaint within 2 years of the transaction to preserve your rights.
Your next steps: cancelling with confidence
Cancelling Acuity Scheduling is straightforward when you understand your legal rights and follow the correct procedural steps. Summarize your position now:
- Identify your subscription source (web, Apple App Store or Google Play Store)
- Check your purchase date and billing statement to confirm your refund eligibility
- Export all your data (client list, bookings, calendar) before cancelling
- Use the cancellation method that matches your subscription source
- Save your cancellation confirmation email for at least 60 days
- Monitor your bank account for the refund within 7 to 14 business days
- If no refund arrives, escalate to the District Consumer Disputes Redressal Commission or dispute the charge with your bank
Yafee has helped thousands of consumers cancel subscriptions, recover refunds and protect their rights under Indian consumer law. Our platform connects you with step-by-step guidance tailored to your situation, ensuring you do not lose money to hidden terms or procedural errors. Whether you are cancelling Acuity due to cost, changed business needs or poor service, Yafee ensures your exit is clean, documented and legally sound. Start your cancellation today with confidence, knowing that the Consumer Protection Act, 2019 is behind you.
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