Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Identityiq, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Identityiq in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Identityiq
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Identityiq subscription with zero hassle
1
Fill in the form
Give us your details and those of your Identityiq subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Identityiq. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Identityiq refuses your cancellation.
Frequently asked questions
Cancel Identityiq: The Right Way
How to cancel IdentityIQ in india: your legal rights and step-by-step process
Understanding IdentityIQ and why indian consumers are cancelling
IdentityIQ is a subscription-based identity monitoring and fraud protection service operated by Identity Intelligence Group, LLC. The platform tracks your credit profile, sends real-time fraud alerts, and offers restoration support if your identity is compromised. It functions as a software-as-a-service (SaaS) product, charged monthly or annually depending on your chosen plan.
Many Indian consumers subscribe to protect their financial identity during an era of rising digital fraud and cyber threats. However, once enrolled, you may discover the service redundant, expensive, or unsuitable for your actual needs. Yafee exists to clarify your cancellation rights and guide you through execution without delay or confusion.
Who operates IdentityIQ
Identity Intelligence Group, LLC manages all customer service, billing, and account operations for IdentityIQ. If you purchased your subscription through a third-party platform such as Amazon, a telecom partner, or another reseller, that platform processes your transaction; IdentityIQ does not. This distinction directly affects your cancellation route, because your cancellation request must go to whoever issued your billing.
Why cancellation matters under indian consumer law
The Consumer Protection Act, 2019 grants Indian consumers explicit rights to withdraw from distance contracts within 14 days of purchase, including subscription services. If IdentityIQ refuses to honour this statutory cooling-off period or ignores your cancellation request, you have legal recourse through the consumer complaint mechanism. Yafee strongly recommends documenting every step of your cancellation to protect your position if escalation becomes necessary.
IdentityIQ pricing in india and actual costs to your wallet
IdentityIQ does not publish official pricing in Indian Rupees on its public website. Below is a table of user-reported subscription costs from late 2024 and early 2025, compiled from multiple sources. These figures remain unconfirmed and may vary based on active promotions, bundling arrangements, or regional billing cycles. Always confirm your current plan cost directly with IdentityIQ customer service before you commit to cancellation.
| Plan name | Reported cost (INR) | Billing cycle | Key features (user-reported) |
|---|---|---|---|
| IdentityIQ standard | ₹99-149 | Monthly | Credit monitoring, fraud alerts, identity restoration |
| IdentityIQ annual | ₹999-1,299 | Annually | Same features; lower per-month cost |
| IdentityIQ premium | ₹199-299 | Monthly | Enhanced monitoring, priority support, expanded credit reports |
| Family plan | ₹399-599 | Monthly | Cover 2-4 family members under one subscription |
These are anecdotal prices reported by users and may not reflect IdentityIQ's current rates. Do not rely solely on this table; contact their customer service team directly to confirm your specific plan cost and cancellation terms before you take action.
Should you cancel IdentityIQ now or wait for your billing cycle to end
Your cancellation timing depends on your personal circumstances, your remaining contract period, and your legal entitlements under Indian consumer law.
Reasons to cancel immediately
- You subscribed within the last 14 days and live in India. The Consumer Protection Act, 2019 grants you a statutory cooling-off period, and you may withdraw and claim a refund without penalty.
- You were charged without your explicit written consent or do not recall signing up.
- The service fails to deliver the promised monitoring features or alerts.
- You have duplicate coverage from your bank's free credit monitoring or another identity protection service.
- The monthly cost places financial strain on your household, and cancellation is a financial priority.
- You have experienced poor customer service or unresponsive support from IdentityIQ.
Reasons to wait until the end of your current billing cycle
- You subscribed more than 14 days ago and no longer qualify for the statutory cooling-off period. Cancelling mid-cycle may forfeit your remaining prepaid balance.
- You are mid-contract on an annual plan and expect to recover more funds by waiting until renewal than by cancelling now.
- You want to exhaust your current prepaid balance before you formally terminate your account.
Your legal position under indian consumer law
Under the Consumer Protection Act, 2019, you possess statutory rights that protect you when you purchase subscription services at distance (online, by phone, or by post). These rights are enforceable regardless of what IdentityIQ's terms and conditions state.
Your statutory right to withdraw (cooling-off period)
If you purchase IdentityIQ online or by post in India, you have the unconditional right to withdraw within 14 days of purchase. You do not need to provide a reason. The supplier must refund your full payment within 14 days of receiving your withdrawal notice, minus any costs you have actually incurred (such as shipping, which do not apply to digital services). For software-as-a-service products like IdentityIQ, the refund window runs from the date you are charged, not from the date you first access the service.
Your right to cancel after the cooling-off period
After the 14-day cooling-off window closes, your rights depend on the contract you signed with IdentityIQ. Yafee recommends reviewing your subscription agreement or checking your email confirmation for cancellation terms. Most subscription services allow cancellation with 30 days' notice, often with a refund for unused months if you pay annually. However, if your contract specifies a minimum lock-in period (for example, 6 or 12 months), you may be liable for the remaining contract value unless you cancel within the statutory period.
Your right to complain if IdentityIQ ignores your cancellation
If IdentityIQ refuses to cancel your account or continues to charge you after you have requested cancellation, you can file a complaint with the National Consumer Dispute Redressal Commission (NCDRC) or your state's consumer protection authority. The NCDRC can award compensation and direct the company to refund unauthorised charges. Yafee recommends exhausting direct contact with IdentityIQ first, then escalating to the consumer authority if necessary.
How to cancel IdentityIQ step by step
Your cancellation method depends on how you purchased your subscription and which communication channels IdentityIQ provides.
Step 1: locate your account and cancellation policy
- Log into your IdentityIQ account using your email address and password.
- Navigate to your account settings or profile page; look for a "Billing" or "Subscription" section.
- Review your current plan, renewal date, and any cancellation terms displayed in your account.
- If you cannot access your account online, retrieve your original purchase confirmation email from IdentityIQ or your third-party reseller. This email should contain your plan details and a customer service contact method.
Step 2: contact IdentityIQ customer service to request cancellation
IdentityIQ does not publish a toll-free phone number or live chat for Indian customers. Your best option is to submit a written cancellation request.
- Check your account dashboard for a "Contact Us" link; click it to find current support email addresses or a support form.
- If no online form exists, send an email directly to IdentityIQ's customer service team. Your email should include the following:
- Your full name (as registered on the account)
- Your account email address or account number
- The date you subscribed
- Your current plan name and billing cycle (monthly or annual)
- A clear statement: "I hereby request cancellation of my IdentityIQ subscription effective immediately" or "effective on [specific date]"
- Your phone number for confirmation
- Send the email from the same email address registered to your account, so IdentityIQ can match your request to your account record.
- Keep a copy of your email and make note of the date and time you sent it. This proves you initiated cancellation.
Step 3: request written confirmation of cancellation
- Within 48 hours of sending your cancellation request, check your inbox for a reply from IdentityIQ.
- If you receive a confirmation email from IdentityIQ, download and save it as a PDF or print it. This is your evidence that the company acknowledged your cancellation.
- The confirmation email should state the effective cancellation date and whether you are entitled to a refund.
- If IdentityIQ does not reply within 48 hours, send a follow-up email. Reference your original cancellation request and ask for immediate confirmation.
Step 4: verify that IdentityIQ has stopped billing
- Check your email for any new billing notifications or receipts from IdentityIQ after your cancellation date. If billing has stopped, you will see no further charges.
- Log into your bank or payment provider's account and review your recent transactions. Confirm that no charges from IdentityIQ appear after your cancellation effective date.
- If you notice any charges after the cancellation date, take a screenshot and contact IdentityIQ immediately to dispute the charge.
Step 5: if you purchased through a third-party platform
If you bought your IdentityIQ subscription through Amazon, a telecom partner, or another reseller, you may need to cancel through that platform instead of (or in addition to) contacting IdentityIQ directly.
- Log into your Amazon or telecom account and navigate to your subscriptions or recurring payments section.
- Locate the IdentityIQ subscription and select "Cancel" or "End subscription".
- Follow the platform's instructions to confirm cancellation. The platform will send you a cancellation confirmation email.
- Also send a separate cancellation email directly to IdentityIQ (using the process above) to ensure your account is flagged for cancellation on their internal system.
- Verify after 7 days that no charges appear from either IdentityIQ or the third-party platform.
Your refund rights and timeline
Your refund eligibility depends on when you cancel and whether you are still within the statutory cooling-off period.
Refund within 14 days of purchase
If you cancel within 14 days of your first charge, the Consumer Protection Act, 2019 requires IdentityIQ to refund your full payment within 14 days of receiving your written withdrawal notice. This applies whether you subscribed monthly or annually. Yafee recommends sending your cancellation request by email so you have proof of the date you submitted it.
Refund after 14 days
After the 14-day cooling-off period expires, your refund depends on your subscription agreement. Most subscription services offer a pro-rata refund for any unused months if you paid annually. However, monthly subscriptions typically offer no refund if you cancel mid-month. Check your original terms and conditions or contact IdentityIQ to clarify your specific refund entitlement.
How to track your refund
- After IdentityIQ confirms your cancellation, ask them in writing: "When will I receive my refund, and how will it be processed?" Request an estimated refund date.
- Note the refund date in your calendar. Refunds typically appear in your bank account within 7-14 business days after the company initiates the transfer.
- If you do not see a refund within 21 days of cancellation, contact IdentityIQ again and request a refund status update.
- If IdentityIQ refuses to refund you or the refund does not arrive, file a complaint with your bank's dispute resolution team. Your bank can initiate a chargeback on your behalf.
What happens after you cancel IdentityIQ
Cancellation does not happen instantly; you remain entitled to access your account until the effective cancellation date. After that date, your access will be revoked and your data will be handled according to IdentityIQ's privacy policy.
Immediate actions after cancellation confirmation
- Download or screenshot any credit reports, fraud alerts, or identity documents you generated while using IdentityIQ. Once your account is closed, you lose access to this information.
- If you plan to switch to a different identity monitoring service, sign up for the new service before your IdentityIQ account closes, so you have continuous coverage.
- Check your email for any final billing statements or refund confirmations from IdentityIQ. Save these for your records and for any future disputes.
Data deletion and privacy after cancellation
When your IdentityIQ account is cancelled, the company will retain your personal data only as long as required by law (typically 2-3 years for financial records) or by contract. You have the right to request deletion of your data under the Personal Data Protection Bill (once enacted in India). However, Yafee advises you to send a separate written request to IdentityIQ asking them to delete your personal information, specifying that you want all email addresses, contact details, and credit information removed from their systems.
Common mistakes to avoid when cancelling IdentityIQ
Cancelling a subscription is straightforward once you know the correct process. Many consumers lose money or face continued charges because they overlook a single step. The good news is that you can avoid every common pitfall by following these warnings.
Mistake 1: relying on verbal cancellation
If you phone IdentityIQ and tell a customer service representative to cancel, always ask them to send you written confirmation by email. Verbal cancellation is not binding, and IdentityIQ may claim they never received your request. Yafee recommends sending your own written cancellation email immediately after any phone call, so you have a documented record. Written proof protects you if a dispute arises.
Mistake 2: cancelling through your payment provider only
If you call your bank and ask them to stop payments to IdentityIQ, your bank may block the charge. However, IdentityIQ's account will remain active in their system, and they may continue attempting to charge you. The company may also report you for non-payment. Always cancel directly with IdentityIQ as well as with your bank. Yafee advises handling both simultaneously.
Mistake 3: not documenting your cancellation
Save every email, screenshot, and confirmation message related to your cancellation. If IdentityIQ later claims you never cancelled and charges your account again, these documents prove otherwise. Create a folder on your computer titled "IdentityIQ Cancellation" and store all evidence there. This evidence becomes crucial if you escalate to the consumer authority or file a chargeback dispute.
Mistake 4: cancelling mid-annual cycle and losing your prepaid balance
If you pay for a full year upfront and cancel after 3 months, you may forfeit the remaining 9 months' fees. Check your subscription agreement to confirm the refund policy before you cancel. If the policy is unclear, ask IdentityIQ in writing before you submit your cancellation request. This prevents an unpleasant surprise.
Mistake 5: ignoring continued charges after cancellation
After your cancellation effective date, review your bank statements every month for 3 months. If IdentityIQ charges you after you have cancelled, contact them immediately with your cancellation confirmation email as proof. If they do not reverse the charge, dispute it with your bank. Yafee emphasizes that you must act quickly; most banks allow disputes only within 60-90 days of the charge.
Cancellation address and alternative contact methods
IdentityIQ maintains limited public contact information for Indian customers. Below is the best known contact route for your written cancellation request.
Send your cancellation request by email to IdentityIQ's customer service team:
If you have an active account, use the "Contact Us" link in your IdentityIQ dashboard to locate the current support email address. If you cannot access your account, search your email inbox for any message from IdentityIQ and reply directly to that thread, stating your cancellation request clearly.
Mailing address (if you require postal correspondence):
Identity Intelligence Group, LLC operates from the United States and does not publish a dedicated Indian office address for customer cancellations. Sending physical mail to the US address may delay your cancellation by weeks or months. Email remains your fastest option. Yafee recommends using registered email or a service that provides read receipts to ensure IdentityIQ receives your request.
Why yafee helps you take control of your subscriptions
Yafee is committed to helping Indian consumers understand their rights and cancel unwanted subscriptions without confusion. Yafee has helped thousands of consumers navigate cancellation successfully by providing clear, legally-grounded guidance and step-by-step procedures. Whether you are cancelling IdentityIQ, switching to a competitor, or simply removing services you no longer use, Yafee equips you with the knowledge and confidence to act.
Your money and your data belong to you. If IdentityIQ no longer serves your needs, you have the right to walk away-and Yafee is here to make sure you do it correctly.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Identityiq?
Join over 30,000 users who already trust us.