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Frequently asked questions
Cancel Freescorefast: The Right Way
How to cancel Freescorefast and reclaim control of your credit monitoring
What is Freescorefast and why you might want to cancel
Freescorefast is a subscription-based credit monitoring service that delivers regular credit score updates, fraud alerts, and access to credit bureau reports. Like most recurring subscription services, it operates on automatic renewal, meaning your payment card is charged each month until you actively cancel. Understanding why you want to cancel is your first step toward taking back control of your finances and ensuring you only pay for services that genuinely serve your needs.
You might choose to cancel Freescorefast for several reasons: unexpected monthly charges appearing on your card, duplicate subscriptions created across multiple platforms, discovery of a better alternative that offers superior features, or simply finding that the service no longer matches your requirements. Whatever your reason, Yafee is here to guide you through every procedural step so you cancel with confidence and avoid common pitfalls that delay the process.
How Freescorefast operates
When you register with Freescorefast, you establish an online account and submit your payment card details to activate the subscription. The service charges your card on a monthly basis for continuous credit monitoring and report access. Many users subscribe through their phone's app store, such as Apple's App Store or Google Play, which means your subscription may live in a different location than the main Freescorefast website. Identifying where your subscription actually exists is the critical first step to cancelling it successfully.
Why cancellation timing matters
Freescorefast relies on automatic renewal agreements, which are lawful in India under the Consumer Protection Act 2019, provided the company obtains your explicit, prior informed consent before charging. Each month that passes without cancellation results in another charge to your account, money that could be redirected toward your financial priorities. Yafee helps you navigate this cancellation process without confusion, delay, or unwanted additional charges.
Your consumer rights under indian law
Indian consumer law provides you with specific protections when dealing with subscription services. This section outlines your legal position and the remedies available if Freescorefast fails to honour your cancellation or charges your card improperly.
Consumer protection act 2019 and automatic renewal
India's Consumer Protection Act 2019 mandates that subscription service providers must disclose cancellation terms, refund policies, and renewal charges in clear, understandable language before you pay. The company must explain how to cancel, what happens when you cancel, and any charges that apply post-cancellation. This transparency is not optional; it is a legal requirement.
If Freescorefast has made cancellation deliberately difficult, hidden the process, or failed to disclose terms upfront, you can file a formal complaint with your District Consumer Disputes Redressal Commission. The Commission has the authority to order Freescorefast to refund unauthorized charges and pay compensation for the inconvenience caused. You also retain the right to cancel within a reasonable timeframe if the service fails to deliver what was promised, though the specific window depends on the company's stated policy and whether you exercised your right to use the service.
Your legal position on payment disputes
If Freescorefast charges your card after you have cancelled, or if you believe any charge was unauthorized, you can file a dispute with your bank or credit card issuer under Reserve Bank of India (RBI) guidelines. Your bank must investigate the dispute and reverse fraudulent or duplicate charges within 90 days of your complaint. Keep all confirmation emails, cancellation receipts, and billing statements as evidence. Yafee recommends documenting your cancellation steps in writing, taking screenshots of confirmation messages, and retaining bank statements that show the charges, so you have a complete record if you need to escalate the matter to your financial institution.
Pricing and subscription costs
Understanding what you currently pay helps you calculate your savings after cancellation and ensures you know the exact charge you want to stop.
| Subscription tier | Monthly charge (INR) | Billing cycle | Auto-renewal |
|---|---|---|---|
| Basic credit monitoring | 199-249 | Monthly | Yes |
| Premium with alerts | 299-349 | Monthly | Yes |
| Credit+identity protection | 449-499 | Monthly | Yes |
| Annual plan discount | 1999-2499 | Annual | Yes |
Annual subscriptions often appear cheaper per month but lock you into a longer commitment. If you cancel before your annual renewal date, you may lose access to the remaining months of your subscription depending on Freescorefast's refund policy and the circumstances of your cancellation request.
Where and how to cancel Freescorefast
Your cancellation method depends on where you originally subscribed. This section walks you through each platform so you cancel from the correct location on your first attempt.
Cancel through the Freescorefast website directly
If you signed up on the Freescorefast website using your email and payment card, cancelling through the member portal is typically the fastest and most reliable route. Follow these steps to complete your cancellation:
- Visit the Freescorefast website and log in to your member account using your registered email address and password.
- If you cannot remember your password, select the "Forgot Password" link to reset it before you proceed.
- Check your email inbox for the password reset link; if you do not receive it within 5 minutes, check your spam folder.
- Navigate to your account settings or subscription management section, typically labeled "My Account," "Billing," or "Subscription."
- Look for an option that says "Cancel Subscription," "Manage Membership," or "Billing Details."
- Click on the cancellation option to open the cancellation form.
- Review the cancellation summary to confirm the exact subscription you are terminating.
- Verify the subscription amount, renewal date, and service level before you proceed.
- Take a screenshot of this summary for your records in case you need proof of cancellation.
- Enter your reason for cancellation when prompted, then submit your cancellation request.
- Freescorefast may ask why you are cancelling; this information helps them understand customer feedback but does not affect your cancellation.
- Select the reason that most closely matches your situation.
- Confirm your cancellation by clicking the final "Confirm Cancellation" button.
- A confirmation message should appear on screen immediately.
- Take a screenshot of this confirmation.
- Check your email inbox for a cancellation confirmation message from Freescorefast within 24 hours.
- This email is your proof of cancellation; save it permanently in a dedicated folder.
- Forward this email to yourself from a separate email account if you want an additional backup copy.
Cancel via apple app store subscription settings
If you subscribed to Freescorefast through Apple's App Store on an iPhone, iPad, or Mac, you must cancel through your Apple account settings, not through the Freescorefast app itself. Apple manages the subscription billing on behalf of Freescorefast, so the cancellation process differs:
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- On iPhone or iPad, tap the user profile icon in the top right corner.
- On Mac, click on your profile picture in the top right corner of the window.
- Select "Subscriptions" from the menu that appears.
- You will see a list of all your active subscriptions managed through Apple.
- Find "Freescorefast" in the list and tap or click on it.
- Tap or click "Cancel Subscription" or "Edit Subscription" depending on your device.
- Apple may ask you to confirm your reason for cancellation.
- Select a reason or skip this step if it is optional.
- Confirm the cancellation by tapping "Confirm" when prompted.
- Take a screenshot of the confirmation screen as your proof.
- Check your email for Apple's subscription cancellation confirmation, which typically arrives within minutes.
- Apple sends a separate email to your Apple ID email address confirming the cancellation.
Cancel via google play store subscription settings
If you subscribed through Google Play on an Android device, Google manages your billing and subscription renewal. You must cancel through Google Play, not within the Freescorefast app:
- Open the Google Play Store app on your Android device.
- Tap the user profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions" to view all your active subscriptions.
- Scroll down to find "Freescorefast" in the list.
- Tap on it to open the subscription details page.
- Tap "Cancel subscription" at the bottom of the subscription details screen.
- Google may ask you to rate your experience or provide cancellation feedback.
- You may skip this or complete it; your cancellation will proceed either way.
- Confirm the cancellation when Google displays the final confirmation prompt.
- Take a screenshot to preserve evidence of cancellation.
- Verify your email for Google's cancellation notification, which confirms the exact date your subscription ends.
- Google sends this email to your registered Google account email address.
What happens after you cancel
Cancellation does not always mean immediate access termination. Understanding the timeline and what to expect next prevents confusion and helps you confirm the cancellation has taken effect.
Your access period post-cancellation
When you cancel Freescorefast, your subscription typically remains active until the end of your current billing cycle. For example, if you cancel on the 15th of the month and your billing date is the 1st of each month, you retain access until the last day of the current month. Freescorefast will not charge you again when your renewal date arrives. Some subscription tiers offer immediate cancellation with prorated refunds, but this depends on their stated policy and the reason for cancellation.
Monitor your bank statements and credit card
After cancellation, review your bank statements and credit card activity for the next two billing cycles to confirm no further charges appear. Yafee recommends setting a phone reminder for your original renewal date so you can verify your account was not charged on that date. If a charge does appear after cancellation, contact your bank immediately and reference your cancellation confirmation email as evidence that you terminated the subscription.
Reclaim your account access if needed
Some credit monitoring services allow you to reactivate a cancelled subscription within 30 days without losing your historical data. If you cancel and later change your mind, contact Freescorefast's support team to ask about reactivation eligibility and any conditions that may apply.
Refund eligibility and timeline
Your eligibility for a refund depends on when you cancel and whether the service met its contractual obligations. The Consumer Protection Act 2019 grants you the right to a refund if the service failed to deliver what was promised, or if you cancel within your statutory right-to-return period, which Freescorefast must disclose clearly.
Most subscription services allow cancellation without penalty, but refunds for charges already incurred are less common unless you cancel within 7 to 14 days of your initial purchase. Annual subscriptions rarely offer full refunds for early cancellation, though prorated refunds for the remaining months are sometimes available. Contact Freescorefast's support team with your cancellation confirmation email to inquire about refund eligibility specific to your subscription tier and cancellation date.
Common mistakes that delay or prevent cancellation
Thousands of consumers struggle to cancel subscriptions not because the process is complex, but because they overlook a single critical step. Being aware of these pitfalls ensures your cancellation goes smoothly and your account closes without further charges.
Cancelling the app instead of the subscription
Deleting the Freescorefast app from your phone does not cancel your subscription. The app is just a tool to access the service; your billing arrangement exists independently in Apple's App Store, Google Play, or on the Freescorefast website. You must follow the cancellation steps outlined above, not simply uninstall the app. Many users discover months later that they continued to be charged after deleting the app, only because they skipped the actual subscription cancellation step.
Using an outdated or incorrect login credentials
If your password has changed since you created your Freescorefast account, or if you have signed up with a different email address than you remember, you may be unable to access your subscription management portal. Always use the "Forgot Password" feature before you assume you cannot cancel online. If your registered email address is no longer active, contact Freescorefast's support team with proof of your identity and your request to update your email address so you can cancel.
Cancelling one subscription method while maintaining another
If you subscribed to Freescorefast through both the app and the website, two separate subscriptions may exist on your account. Cancelling through the website alone leaves your app-based subscription active. You must identify and cancel every subscription separately. Log into your Apple App Store, Google Play, and Freescorefast website to confirm you have cancelled all active subscriptions.
Ignoring cancellation confirmation requirements
Some cancellation systems require you to click a confirmation link in an email before the cancellation takes effect. If you receive a cancellation confirmation email from Freescorefast or your payment platform, do not ignore it; open that email and click the confirmation link if one is provided. Failing to do so may leave your cancellation in a "pending" state rather than completed.
Your cancellation checklist
Use this checklist to ensure you have completed every step and preserved the necessary evidence:
| Action | Completed | Evidence preserved |
|---|---|---|
| Identified where you subscribed (website, Apple, Google) | ☐ | ☐ |
| Reset password if needed | ☐ | ☐ |
| Accessed account settings or subscription management | ☐ | ☐ Screenshot |
| Submitted cancellation request | ☐ | ☐ Screenshot |
| Received on-screen confirmation | ☐ | ☐ Screenshot |
| Received email confirmation (check within 24 hours) | ☐ | ☐ Saved email |
| Confirmed no charges appear on next billing date | ☐ | ☐ Bank statement check |
Comparing Freescorefast to alternative credit monitoring services
If you are cancelling because you have found a better alternative, this comparison table highlights how Freescorefast stacks against other popular credit monitoring services available in India:
| Service | Monthly cost (INR) | Credit score updates | Fraud alerts | Cancellation ease |
|---|---|---|---|---|
| Freescorefast | 199-499 | Weekly | Yes | Online portal |
| CIBIL by Equifax | 249-399 | Monthly | Limited | Email to support |
| Experian India | 299-449 | Monthly | Yes | Online account |
| CRIF HighMark | 199-349 | Quarterly | Yes | Online account |
| RBI-registered free alternatives | Free (annual) | Annual only | No | N/A |
Several competitors offer lower monthly costs or faster credit score updates. The Reserve Bank of India permits you to access your credit score once per year for free through CIBIL, Equifax, and Experian, which is a cost-free alternative if you do not require monthly updates.
Contact information and escalation
If Freescorefast refuses to cancel your subscription, does not respond to your cancellation request, or continues to charge you after cancellation, escalate your complaint to the appropriate authority.
Freescorefast support contact
Before you escalate to a regulator, attempt to resolve the matter directly with Freescorefast. Contact their support team with your cancellation confirmation email and request clarification on why charges continue:
Freescorefast customer support: Xpendy (support email address available through Freescorefast website contact page). Allow up to 7 business days for a response. If you subscribed through an app, also contact the app platform's support team (Apple Support or Google Play support).
Escalate to the district consumer disputes redressal commission
If Freescorefast does not respond within 30 days or refuses to cancel or refund your charges, file a formal complaint with your District Consumer Disputes Redressal Commission. You must submit a written complaint that includes:
- Your full name, address, and contact details
- Freescorefast's company details (available on their website)
- Copies of your cancellation confirmation email and bank statements showing the disputed charges
- A clear description of the issue and the relief you seek (cancellation and refund)
- Proof of your attempts to resolve the matter with Freescorefast first
The Commission will summon Freescorefast and order them to respond. If the Commission determines in your favour, they can order Freescorefast to refund your charges and pay compensation up to INR 10,000 or more depending on the severity of the violation. Yafee recommends keeping copies of all communications, receipts, and bank statements permanently so you have a complete file if escalation becomes necessary.
Reserve bank of india complaint for unauthorized charges
If charges continue to appear on your credit card or bank account after cancellation, file a dispute with your bank's customer service team under RBI guidelines. Your bank must investigate and reverse fraudulent charges within 90 days. If your bank refuses, escalate to the RBI's Integrated Ombudsman Scheme by visiting their official website and submitting a complaint. The RBI will review your case and order your bank to act if the charge was indeed unauthorized.
Summary and next steps
Freescorefast operates on automatic renewal, which means monthly charges continue unless you actively cancel. Your cancellation method depends on whether you subscribed through the Freescorefast website, Apple App Store, or Google Play. Each platform requires a different cancellation process, but all three are straightforward when you follow the steps outlined above. Document your cancellation with screenshots and emails, monitor your bank statement for two billing cycles afterward, and escalate to your bank or the District Consumer Disputes Redressal Commission if Freescorefast charges you again after cancellation.
The Consumer Protection Act 2019 protects your right to clear, transparent cancellation terms and prohibits companies from charging you after you cancel. If Freescorefast fails to honour your cancellation request or continues to charge your card, you have legal remedies available through the consumer commission and your bank. Yafee has helped thousands of consumers cancel subscriptions successfully by breaking the process into clear, manageable steps. Follow this guide, preserve your confirmation emails, and reclaim control of your credit monitoring choices today.
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