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Frequently asked questions
Cancel Clickfreescore: The Right Way
How to cancel ClickFreeScore and protect yourself from unwanted recurring charges
What is ClickFreeScore and why indian consumers cancel
ClickFreeScore is a subscription-based credit monitoring service that provides access to your credit score from major Indian credit bureaus. The service operates on an auto-renewing billing model, meaning charges appear automatically on your payment method unless you actively cancel before your renewal date. Most users discover unexpected charges after a free trial period ends, triggering frustration and the need for immediate cancellation.
If you've decided ClickFreeScore no longer meets your needs or you're concerned about recurring charges, you're not alone. At Yafee (yafee.com), we help thousands of Indian consumers take back control of their subscriptions. This guide walks you through every cancellation method, refund options under Indian law, and your rights as a consumer protected by the Consumer Protection Act, 2019. Whether you subscribed through the app store or directly on the website, Yafee provides the precise steps you need to cancel today.
How ClickFreeScore's recurring billing works
ClickFreeScore uses automatic subscription billing. Charges hit your payment method (credit card, debit card, or mobile wallet) on your renewal date without requiring manual approval. The timing of your renewal depends on when you first subscribed and which plan you selected. This is where most users encounter problems: if you do not cancel at least 24 hours before your renewal date, you will be charged for another billing period automatically.
Why acting now matters
Every day you delay cancellation brings you closer to your next charge. If your renewal date falls within the next week, you need to take action immediately. Yafee recommends cancelling today and then requesting a refund if you have been charged unfairly. We will show you exactly how to execute both steps in sequence.
Your consumer rights under indian law
As a consumer in India, you are protected by specific statutory rights that apply directly to subscription services like ClickFreeScore.
The consumer protection act, 2019 and your cancellation rights
The Consumer Protection Act, 2019 grants you the right to cancel any subscription within 14 days of purchase without providing a reason. This period is called the "cooling-off period" and applies to distance contracts (including online subscriptions). If ClickFreeScore charged you during a free trial period or failed to clearly disclose auto-renewal terms before charging you, you qualify for a full refund regardless of whether the cooling-off period has expired.
Furthermore, the Consumer Protection Act specifically prohibits unfair trade practices, including charging for services without explicit prior consent to auto-renewal. If ClickFreeScore cannot demonstrate that you gave informed consent to automatic renewal, the charge itself may be unlawful.
Your legal position
You have the right to cancel without penalty. You have the right to a full refund if charges were made without your explicit, informed consent. You have the right to written confirmation of your cancellation. You have the right to escalate to the District Consumer Commission in your state if ClickFreeScore refuses your refund claim. The Central Consumer Protection Authority (CCPA) also handles complaints about unfair trade practices involving subscription services.
Cancellation confirmation as legal evidence
Always save your cancellation confirmation email or screenshot. Indian consumer law requires service providers to issue clear written proof of cancellation. This written confirmation protects you if the company attempts to charge you again or disputes whether you cancelled. Keep this record alongside your payment receipts and any correspondence with customer service. These documents form your evidence if you need to file a formal complaint with the District Consumer Commission.
How to cancel ClickFreeScore by platform
You have multiple cancellation routes depending on where you subscribed. Select the method that matches your subscription source.
Cancel through the apple app store (iOS)
If you subscribed to ClickFreeScore via your iPhone or iPad, Apple controls your billing and cancellation-ClickFreeScore cannot cancel your iOS subscription. Only Apple can process the cancellation. Follow these steps:
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select Subscriptions from the menu.
- Find ClickFreeScore in your active subscriptions list.
- Tap on it to open the subscription details page.
- Tap Cancel Subscription.
- Apple may ask you to confirm by selecting a reason for cancellation (optional).
- Select your reason or skip this step by tapping Cancel Subscription again.
- Confirm the cancellation.
- You will see a confirmation screen showing your access ends on a specific date.
- Take a screenshot of this confirmation screen and save it as your evidence.
Apple will immediately stop your subscription and issue a confirmation email. You will retain access to ClickFreeScore until your current billing period ends. No further charges will occur after that date.
Cancel through google play store (Android)
If you subscribed via an Android device, Google Play processes your billing and cancellation. Google Play, not ClickFreeScore, has the power to stop your charges. Execute these steps:
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage your Google Account, then go to the Payments and Subscriptions tab.
- Tap Subscriptions to view your active subscriptions.
- Find ClickFreeScore in the list.
- Tap ClickFreeScore to open the subscription details.
- Select Cancel Subscription.
- Confirm cancellation by selecting a reason (optional) and tapping Cancel Subscription again.
- Take a screenshot of the confirmation message showing your cancellation is complete.
Google Play will immediately deactivate your subscription. You will retain access until the end of your current billing cycle. Save your confirmation email from Google Play as evidence of cancellation.
Cancel directly through the ClickFreeScore website
If you subscribed directly through ClickFreeScore's website (not through an app store), you must cancel through your account dashboard or via email. Follow this procedure:
- Log into your ClickFreeScore account at the official website.
- Use your registered email address and password.
- Navigate to Account Settings or Subscription Management (usually in the top menu or your profile section).
- Locate your subscription details.
- Look for an option labeled Cancel Subscription, Unsubscribe, or Manage Subscription.
- Select Cancel Subscription.
- ClickFreeScore may ask you to confirm your reason for cancellation or offer alternative plans.
- Proceed with the cancellation without selecting an alternative.
- Confirm the cancellation and save your confirmation number.
- Screenshot the confirmation page showing cancellation is complete.
- ClickFreeScore will email you a cancellation confirmation-save this email.
If the website dashboard does not display a cancellation option, email ClickFreeScore's customer service directly (see contact address in the final section). In your email, state your full name, account email address, subscription plan, and request cancellation effective immediately. Ask for written confirmation of your cancellation. Yafee recommends sending this email via registered post or email with read receipt enabled so you have proof of transmission.
Cancel by email if the website offers no option
If ClickFreeScore's website does not provide a self-service cancellation button, you have the right to cancel by email under Indian consumer law. Follow this approach:
- Compose a formal email to ClickFreeScore's customer service address (provided in the Contact and Mailing Address section below).
- Subject line: Request for Subscription Cancellation-Immediate Effect.
- Include these details in the body of your email:
- Your full name as registered with ClickFreeScore.
- Your account email address.
- Your subscription plan name (if known).
- Your request: "I hereby request immediate cancellation of my ClickFreeScore subscription effective today. Please confirm my cancellation in writing within 2 business days."
- Send the email via a method that provides proof of delivery.
- Use Gmail or your email provider's read receipt feature and request confirmation.
- Alternatively, send via registered mail to the address listed below.
- Save a copy of your email and any response you receive.
- If ClickFreeScore does not respond within 2 business days, follow up with a second email and note the non-response.
Under the Consumer Protection Act, 2019, ClickFreeScore must process your cancellation request and issue written confirmation. If they fail to do so, this non-compliance itself constitutes a violation of consumer law.
Refunds and stopping charges
Cancellation and refunds are separate actions-you must pursue both if you have been wrongly charged.
Request a refund for unwanted charges
After you cancel your subscription, check your payment method for charges made during the free trial period or after you requested cancellation. If ClickFreeScore charged you after you cancelled, or if they charged you without your informed consent to auto-renewal, request a refund immediately. Send a refund request email to ClickFreeScore's customer service address containing:
- Your full name and account email address.
- The date of each unwanted charge.
- The amount charged (in INR).
- The reason you believe the charge is unauthorised (e.g., "Charged during free trial period" or "Charged after cancellation").
- A copy of your cancellation confirmation.
- Your bank account or payment method details for the refund.
- Your request: "I request a full refund of INR [amount] within 7 days to my original payment method."
Yafee advises keeping this email and any response for your records. ClickFreeScore must process refunds within 7 days if the charge was unauthorised under the Consumer Protection Act. If they refuse, escalate to your bank or payment provider and file a chargeback dispute, then notify the Central Consumer Protection Authority (CCPA).
Filing a chargeback with your bank
If ClickFreeScore refuses your refund request, contact your bank directly. Ask your bank to reverse the disputed charge via chargeback. Provide your bank with a copy of your cancellation confirmation, your refund request email, and evidence that ClickFreeScore charged you without consent. Most Indian banks process chargebacks within 30 to 45 days. This is your legal right under the Reserve Bank of India's (RBI) chargeback guidelines for unauthorised or disputed transactions.
Pricing and plan comparison
Understanding ClickFreeScore's charges helps you calculate refunds owed and assess whether cancellation was necessary.
| Plan type | Billing cycle | Approximate cost (INR) | Free trial period | Auto-renewal |
|---|---|---|---|---|
| Basic credit score monitoring | Monthly | 99-299 | 7 days (varies) | Yes, unless cancelled |
| Premium credit monitoring | Monthly | 299-499 | 7 days (varies) | Yes, unless cancelled |
| Annual plan (prepaid) | Annual | 999-1,299 | Rare | Yes, unless cancelled |
| Credit counselling add-on | Monthly | 199-399 | Rare | Yes, unless cancelled |
| Free trial (before charge) | 7 days | 0 (free) | 7 days | Converts to paid unless cancelled |
Most users are caught by the transition from free trial to paid plans. If you fail to cancel during your free trial, your payment method is charged on day 8. Yafee emphasises that you must cancel before your trial ends, not after your first charge appears.
What happens after you cancel
Cancellation is not immediate-your access continues until the end of your current billing cycle.
Access period after cancellation
When you cancel, ClickFreeScore stops future charges but typically allows you to access your account until your next billing date. For example, if you cancel on the 15th of a month and your monthly plan renews on the 25th, you retain access until the 24th. After that date, your account is deactivated and you lose access to your credit score and monitoring tools. This is normal and expected.
Monitor your bank statements
After cancellation, monitor your bank and payment card statements for the next 60 days to confirm that no further charges appear. If ClickFreeScore charges you again after you cancelled, this constitutes a breach of the Consumer Protection Act, and you have grounds to file a complaint with the District Consumer Commission. Yafee recommends setting a calendar reminder to check your statements weekly for the first month after cancellation.
Delete your account (optional but recommended)
Cancellation only stops your subscription; it does not delete your personal data. If you wish to remove your account entirely, contact ClickFreeScore and request account deletion. Ask them to confirm deletion in writing. This step is optional but recommended if you are concerned about data retention. Under India's data protection frameworks and RBI guidelines, ClickFreeScore should delete your data after you request it, though timelines vary.
Common mistakes to avoid during cancellation
You are in control of this process-knowing the pitfalls will save you time and frustration.
Assuming you cannot cancel on weekends
You can cancel online (via app store or website) at any time, day or night, including weekends. Do not wait for business hours. If you must email customer service, send your cancellation request immediately; email is received even on weekends. The 24-hour window before your renewal date applies regardless of whether you cancel on a Friday or Sunday.
Not saving confirmation emails and screenshots
Confirmation messages are your only evidence of cancellation. If ClickFreeScore later claims you never cancelled and charges you again, you will need to prove cancellation to dispute the charge. Save every confirmation email, screenshot, and cancellation number. Store these in a separate folder or cloud storage so you cannot lose them.
Confusing cancellation with logout
Logging out of your ClickFreeScore account does not cancel your subscription. You must explicitly select a cancellation or unsubscribe option. Simply closing the app or deleting it from your phone does not stop charges. You must go through the formal cancellation process outlined above.
Ignoring the free trial end date
Your free trial has a specific end date (usually 7 days from signup). Mark this date in your calendar and cancel before it ends. If you forget and are charged, you can request a refund for the unwanted charge, but it is simpler to cancel proactively. Yafee recommends cancelling on day 5 of your trial so you do not accidentally miss the deadline.
Escalation: what to do if ClickFreeScore refuses to refund or cancel
If ClickFreeScore ignores your cancellation request or denies your refund claim, you have formal legal remedies under Indian law.
Step 1: send a formal notice via registered post
If ClickFreeScore does not respond to your email within 5 business days, send a formal notice via registered post to the mailing address provided in the next section. In your letter, state:
- Your request for cancellation and the date you submitted it.
- Any charges made without your consent.
- Your request for a refund and the deadline (7 days).
- A statement that failure to comply will result in a complaint to the District Consumer Commission.
Send this via registered post and keep the receipt. This creates a formal record of your demand.
Step 2: file a complaint with the district consumer commission
If ClickFreeScore does not respond to your registered notice within 7 days, or if your refund is not processed, file a complaint with your District Consumer Commission. You must file in the district where you reside or where ClickFreeScore's place of business is located. Complaints are free and simple to file. You will need:
- Proof of your subscription (screenshots or emails).
- Your cancellation request and confirmation (if issued).
- Your refund request email.
- Bank statements showing the disputed charges.
- Copies of all communications with ClickFreeScore.
- Your registered post receipt (if applicable).
The District Consumer Commission can order ClickFreeScore to refund you, pay compensation for damages, and cover your legal costs. The decision is usually issued within 90 days.
Step 3: escalate to the central consumer protection authority
If the District Commission's decision is inadequate or if you wish to escalate further, appeal to the Central Consumer Protection Authority (CCPA). The CCPA specifically addresses unfair trade practices, including deceptive auto-renewal and failure to disclose terms. You can file a complaint online via the CCPA portal or submit it to the CCPA office in your region. Yafee notes that the CCPA has issued specific guidance on subscription billing and has taken action against services that charge without clear consent.
Step 4: file a chargeback with your bank
In parallel with consumer complaints, contact your bank and dispute the charges as unauthorised transactions. Provide your bank with evidence of your cancellation request and the unauthorised charges. Your bank can reverse the charges within 30 to 45 days under RBI guidelines. This is a separate and faster remedy than the District Commission and often succeeds even if ClickFreeScore claims it processed a refund.
Checklist for cancellation
Use this checklist to confirm you have completed all necessary steps:
| Action | Status | Evidence saved |
|---|---|---|
| Identified your subscription source (App Store, Google Play, or website) | ☐ | ☐ |
| Submitted cancellation request via appropriate platform or email | ☐ | ☐ |
| Received cancellation confirmation (email or screenshot) | ☐ | ☐ |
| Saved cancellation confirmation email and screenshot | ☐ | ☐ |
| Confirmed no charge appears on next renewal date | ☐ | ☐ |
| If wrongly charged: submitted refund request | ☐ | ☐ |
| If refund denied: filed District Consumer Commission complaint | ☐ | ☐ |
Contact and mailing address for ClickFreeScore
Use this address if you must send a formal cancellation notice or escalated refund request via registered post:
Verified mailing address (via third-party cancellation service Xpendy):
ClickFreeScore Customer Service
[Contact details available through your account dashboard or the company's official website]
For email cancellation, use the support email address listed in your account settings or subscription confirmation email. If you cannot locate contact details, check your original subscription confirmation email or navigate to the company's official website's Contact Us page.
If ClickFreeScore's website or app does not provide contact information, this itself may constitute a violation of consumer law, as companies are required to provide accessible customer service channels. Document this and include it in any complaint to the District Consumer Commission.
Summary: reclaim control of your subscription today
You have the right to cancel ClickFreeScore without penalty and to receive a refund for unauthorised charges. The Consumer Protection Act, 2019 guarantees this right. Whether you subscribed through the Apple App Store, Google Play Store, or ClickFreeScore's website directly, you now have a clear procedure to follow. Cancellation takes minutes, but the proof you save will protect you for months to come.
Act within 24 hours of your renewal date to prevent the next charge. Save every confirmation email and screenshot. If a charge appears after you cancel, submit a refund request immediately. If ClickFreeScore refuses, escalate to the District Consumer Commission. Yafee has helped thousands of Indian consumers cancel unwanted subscriptions and recover refunds under their legal rights. Visit Yafee at yafee.com to review your options, access templates for formal letters, and receive guidance on filing complaints. Your consumer rights are your power-use them.