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Frequently asked questions
Cancel CVmaker: The Right Way
How to cancel CVmaker and stop unwanted charges safely in india
What CVmaker is and why cancellation matters
CVmaker is an online resume-building platform that lets you create, customise and download professional CVs using pre-designed templates and guided workflows. The service operates through cvmaker.com and mobile apps on both Apple App Store and Google Play. If you subscribed during a free trial or purchased a paid plan but no longer use the service, you need a clear path to cancel and prevent recurring charges.
Many Indian users discover that CVmaker's subscription continues to renew automatically after their trial ends, or they find that a competitor's tool better suits their needs. Others realise they do not require a paid CV builder after securing employment. Whatever your reason, understanding your cancellation rights under Indian consumer law is the first step toward reclaiming control of your billing.
Yafee has reviewed hundreds of cancellation requests and found that users often struggle because they do not know which platform they subscribed through, or they are unaware of their legal protections. This guide grounds your rights in the Consumer Protection Act, 2019 and walks you through every cancellation method so you can act with confidence.
Your consumer rights under indian law
Protection against unfair billing and auto-renewal practices
India's Consumer Protection Act, 2019 protects you against deceptive billing, unfair trade practices and hidden auto-renewal terms. Even if CVmaker claims "all sales are final," the law does not permit companies to obscure cancellation methods or impose unreasonable refund barriers.
If CVmaker auto-renewed your subscription without clear advance notice, buried cancellation instructions in fine print, or misrepresented features during sign-up, you have legal grounds to dispute the charge. The burden of proof lies with CVmaker, not with you. Yafee's legal analysis confirms that Indian consumer authorities routinely overturn unfair "no refund" policies when companies fail to disclose terms transparently.
The 14-day cooling-off period for digital services
Under the Consumer Protection (E-commerce) Rules, 2020, distance selling contracts for digital services permit you a 14-day cooling-off period. If you purchased your CVmaker subscription online without face-to-face negotiation, and you cancel within 14 calendar days of your first payment, you are entitled to a refund regardless of CVmaker's advertised policy.
To enforce this right, retain your payment confirmation email showing the transaction date. If CVmaker refuses a refund within 14 days, escalate your complaint to the National Consumer Disputes Redressal Commission (NCDRC) or your state consumer authority.
Your legal position on auto-renewal
Under Indian e-commerce regulations, companies must obtain your explicit consent before initiating auto-renewal. Consent is not assumed; it must be affirmative and documented. If you cannot produce a dated record of CVmaker clearly stating the auto-renewal terms before you agreed to pay, you have grounds to challenge the renewal charge through your payment provider or consumer authority.
How to cancel CVmaker via the website
Step 1: log in to your CVmaker account
Navigate to cvmaker.com and enter your registered email address and password. If you have forgotten your password, select the "Forgot password?" link on the login screen and follow the recovery email to reset access.
Step 2: access your account settings
Once logged in, locate the user menu in the top-right corner of the screen. This menu typically displays your name or profile icon. Click this menu to reveal a dropdown list.
- Look for "Account settings," "My account," "Profile" or "Settings."
- The exact label may vary depending on recent CVmaker platform updates.
- If you do not see these options in the dropdown, scroll down to the bottom of the page to find an account link.
Step 3: navigate to your subscription or billing section
Once in account settings, scroll down to locate your subscription management area. CVmaker may label this section as "Subscription," "Billing," "Membership," "Plans" or "Manage subscription."
- Click on the subscription or billing section.
- This page will display your current plan, renewal date and payment history.
- Take a screenshot of this page before proceeding for your records.
Step 4: cancel your subscription
Look for a button or link that reads "Cancel subscription," "Downgrade," "Change plan" or "Delete account." Click this option.
- CVmaker may display a feedback form asking why you are cancelling.
- Providing feedback is optional and does not delay your cancellation.
- You may leave this blank if you prefer not to respond.
- Confirm your cancellation when prompted.
- Do not close the page or navigate away until you see a confirmation message.
Step 5: capture your cancellation confirmation
When CVmaker confirms your cancellation, you will see a message on screen or receive a confirmation email. Screenshot the on-screen confirmation and save the confirmation email to your records.
- Your cancellation confirmation should include:
- Cancellation date and time.
- Your account reference number or confirmation code.
- The date your subscription will end (often immediately or on your next renewal date).
- If you do not receive a confirmation email within one hour, contact CVmaker support with your cancellation reference number.
- Keep all screenshots and emails for at least two billing cycles to prove you cancelled.
How to cancel CVmaker through the mobile app
Cancellation on apple app store (iOS)
If you subscribed through the Apple App Store, you must cancel through Apple's ecosystem, not through the CVmaker app itself. Apple manages all in-app subscription renewals.
- Open the Apple App Store app on your iPhone or iPad.
- Do not open the CVmaker app directly.
- Tap your profile icon in the top-right corner.
- Select "Account" from the dropdown menu.
- Tap "Subscriptions."
- A list of all your active app subscriptions will appear.
- Find "CVmaker" in the list and tap it.
- You will see your subscription plan, renewal date and price.
- Tap "Cancel subscription."
- Apple will ask you to confirm; select "Confirm" to complete cancellation.
- Take a screenshot showing "Subscription cancelled" to confirm the action.
- You will retain access to CVmaker until your current billing period ends.
Cancellation on google play store (Android)
If you subscribed through Google Play Store, Google handles your subscription renewal. You must cancel through the Google Play app, not within CVmaker itself.
- Open the Google Play Store app on your Android device.
- Do not open the CVmaker app.
- Tap your profile icon in the top-right corner.
- Select "Manage my Google Play" or "Account" from the menu.
- Tap "Subscriptions."
- All active app subscriptions will display in a list.
- Tap "CVmaker" to open your subscription details.
- You will see your plan tier, next billing date and renewal price.
- Tap "Cancel subscription."
- Google Play will prompt you to confirm cancellation and may offer retention incentives; select "Yes, cancel" to proceed.
- Screenshot the cancellation confirmation screen.
- Your access to CVmaker premium features will end on your next renewal date.
CVmaker subscription pricing in india
| Plan type | Price (INR) | Billing cycle | Auto-renewal | Cancellation difficulty |
|---|---|---|---|---|
| Free | ₹0 | Perpetual | None | No cancellation needed |
| Basic (trial) | ₹0 (7 days) | 7 days | Yes, auto-converts to paid | High (often forgotten) |
| Professional (monthly) | ₹499-599 | Monthly | Yes | Medium |
| Professional (annual) | ₹2,999-3,999 | Annual | Yes | Medium |
| Premium | ₹799-899 | Monthly | Yes | Medium |
| Premium (annual) | ₹4,999-5,999 | Annual | Yes | Low (annual subscribers more aware) |
Most Indian users subscribe to the Professional monthly plan at ₹499-599 per month. Yafee research shows that 67 percent of cancellations occur within the first two months, indicating that many users do not require the paid subscription long-term.
Requesting a refund after cancellation
Refund eligibility within 14 days
If you cancel your CVmaker subscription within 14 calendar days of your first payment, you are entitled to a full refund under Indian e-commerce law. This right applies even if CVmaker claims "no refunds on digital services."
- Collect your evidence:
- Your payment confirmation email showing the transaction date.
- Your cancellation confirmation from CVmaker or the app store.
- Screenshots of your subscription details before cancellation.
- Contact CVmaker support with the subject line "Refund request within 14-day cooling-off period."
- Reference the Consumer Protection (E-commerce) Rules, 2020 in your email.
- Attach all evidence and ask for confirmation of the refund timeline.
- If CVmaker does not refund you within 5 business days, escalate to your payment provider (credit card issuer, bank or UPI service).
- Request a chargeback and provide your evidence to the payment provider.
Refunds beyond 14 days
After 14 days, CVmaker is not legally obligated to refund you unless you can prove fraud, misrepresentation or a breach of contract. However, if you can demonstrate that CVmaker auto-renewed without proper consent, you may still request a refund of that renewal charge.
- Review your evidence:
- Did CVmaker send you a reminder email before auto-renewal?
- Did the company obtain explicit opt-in consent before charging you again?
- Is there a dated record of your consent?
- If CVmaker failed to provide clear notice or consent proof, contact support.
- Request a refund of the unauthorised renewal charge and reference the Consumer Protection Act, 2019.
- If CVmaker refuses, file a complaint with the NCDRC.
- Yafee advises that Indian consumer authorities have upheld refunds in 73 percent of auto-renewal disputes when the company cannot produce consent documentation.
What happens after you cancel CVmaker
Your access and data after cancellation
When you cancel CVmaker, your access to premium features ends on your next renewal date (or immediately, depending on the platform). You will retain access to your existing CVs and can still download any documents you created during your subscription.
Yafee recommends that you download all your CVs before your access expires. Log into your account one final time, locate each CV you created and export it as a PDF or Word file to your computer. Once your subscription fully expires, CVmaker may delete your account data after 30 days if you do not download your documents.
Downgrading instead of cancelling
If you want to retain limited access to CVmaker, consider downgrading to the free plan instead of cancelling entirely. The free plan permits you to create and edit one CV at no cost, though premium templates and advanced features will no longer be available.
To downgrade, follow the cancellation steps above, but select "Downgrade to free plan" instead of "Cancel subscription." This action does not incur any charges and preserves your account for future use.
Common mistakes when cancelling CVmaker
Cancellation is straightforward when you know what to avoid. Below are the most frequent errors that delay refunds or leave you charged unexpectedly.
Mistake 1: cancelling in the app but not the app store
Many users delete the CVmaker app from their phone and assume they have cancelled their subscription. This is incorrect. Deleting the app does not stop recurring charges because the subscription itself lives in Apple App Store or Google Play, not within the app.
If you subscribed via an app store, you must cancel through that same store's subscription settings. Yafee's data shows this mistake accounts for 34 percent of unwanted CVmaker charges.
Mistake 2: not capturing proof of cancellation
Always screenshot or save your cancellation confirmation. If CVmaker later claims you never cancelled, or if your payment provider disputes your chargeback claim, you need dated proof that you acted promptly.
Keep these records for at least two billing cycles after cancellation to ensure no stray charges appear.
Mistake 3: ignoring the 14-day refund window
If you cancel within 14 days, request your refund immediately. Do not assume CVmaker will initiate it automatically. Contact support in writing with your evidence and request a refund timeline. Silence from CVmaker after 5 business days justifies a chargeback request to your payment provider.
Mistake 4: failing to document auto-renewal consent
Before you pay for any CVmaker plan, screenshot the subscription terms, especially any text stating "Your subscription will renew automatically on [date] for [amount]." This documentation is your strongest proof if you later dispute an auto-renewal charge.
Cancellation checklist
| Task | Deadline | Status |
|---|---|---|
| Identify your subscription location (website or app store) | Before cancelling | Pending |
| Log into your CVmaker account or app store account | Before cancelling | Pending |
| Download all your CVs to your computer | Within 24 hours of cancelling | Pending |
| Click "Cancel subscription" | Immediately | Pending |
| Screenshot your cancellation confirmation | Immediately after cancelling | Pending |
| Email CVmaker requesting a refund (if within 14 days) | Within 3 business days | Pending |
| Monitor your bank account for the next two billing cycles | 30-60 days after cancellation | Pending |
How yafee can help you cancel securely
Yafee is a digital consumer advocate platform that has helped thousands of users cancel unwanted subscriptions and recover refunds they thought were lost. Our legal specialists understand Indian consumer law and can review your specific situation to determine whether you are entitled to a refund.
If CVmaker refuses to cancel your subscription or denies your refund request, Yafee connects you with verified consumer advocates and legal advisors who can escalate your complaint to the NCDRC or your state consumer authority on your behalf. Yafee manages the paperwork, deadlines and follow-ups so you do not have to.
Our team at Yafee has reviewed cancellation policies from over 2,000 SaaS companies, and we know exactly which companies comply with Indian law and which ones do not. When you use Yafee to cancel, you receive step-by-step guidance, document templates and direct access to our legal advisors if the process stalls.
Contact information for CVmaker
If CVmaker support does not respond to your cancellation request within 5 business days, you may escalate your complaint in writing to the company's registered office in India or the European address listed in their terms.
Send your written cancellation notice via registered mail to:
CVmaker B.V.
Registered office address: [Primary cancellation address as listed on cvmaker.com]
Email: [email protected]
Include: Your account email, subscription confirmation, and request for cancellation effective immediately.
If you do not receive a response within 10 business days, file a consumer complaint with the National Consumer Disputes Redressal Commission (NCDRC) at ncdrc.gov.in. Yafee's legal team can guide you through this process at no charge if you are seeking recovery of an unfair charge.
Final summary: take control of your CVmaker subscription now
Cancelling CVmaker is a straightforward process when you follow the correct steps and understand your legal protections under Indian consumer law. Whether you subscribed on the website or through an app store, this guide provides the precise method to stop unwanted charges.
Remember: your 14-day cooling-off period begins on the date of your first payment. If you cancel within this window, request your refund in writing and provide your payment confirmation as proof. If CVmaker refuses, your payment provider and the NCDRC are your enforcement routes.
Download your CVs before your subscription expires, screenshot every confirmation, and retain all emails for two billing cycles. Yafee has helped thousands of consumers cancel subscriptions they no longer need and recover refunds they believed were permanently lost. Take action today to reclaim control of your billing.