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Frequently asked questions
Cancel Fasttrack: The Right Way to Understand Your Options
How to cancel Fasttrack services in india and protect your legal rights
Understanding Fasttrack and your cancellation options
Fasttrack operates multiple service lines in India, and identifying which one you have subscribed to determines your cancellation route. The name Fasttrack refers to an e-commerce platform (operated by Aashi Fasttrack Dial Service Pvt. Ltd.), mobile app subscriptions available through app stores, or local call-taxi services in certain cities. Your refund eligibility and cancellation procedure depend entirely on which Fasttrack service you purchased from or subscribed to.
Which Fasttrack service do you use
If you purchased a product through Fasttrack's website or mobile application, you are dealing with their e-commerce platform and standard product cancellation rules apply. If you subscribed to the Fasttrack app through Apple's App Store or Google Play Store, your cancellation request must go through the app store operator, not Fasttrack directly. If you booked a taxi service through Fast Track Call Taxi, you cancel through their call centre or mobile application. Each service operates under different refund windows, different contact procedures, and different legal frameworks. Yafee has reviewed each scenario to give you clarity on which steps apply to your situation.
Why cancellation timing is critical to your refund
Fasttrack's refund policies impose strict timing requirements. If you cancel a product order before it ships from the warehouse, you have a realistic chance of a full refund. Once the order ships, Fasttrack typically treats the purchase as final, though you retain rights under Indian consumer law. For franchise or distributorship purchases, Fasttrack imposes an extremely tight window: you must claim a full refund within 24 hours of purchase (the "zero days rule"). If you miss this window, you enter a 30-day return period where restocking fees, GST charges, and deductions apply. These timelines are strict, and Yafee strongly recommends acting the moment you decide to cancel-delay erodes your legal position and refund entitlement.
Your consumer rights under indian law
Indian consumer protection law grants you specific cancellation and refund rights that apply to all Fasttrack transactions, whether the company's terms acknowledge them or not.
The consumer protection act, 2019 and what it means
The Consumer Protection Act, 2019 is the primary legal framework protecting you when you cancel Fasttrack services. Under this Act, you have the right to cancel and receive a refund if Fasttrack or its seller misrepresents a product, charges you without explicit consent, fails to deliver what you paid for, or delivers a defective product. The Act applies to both physical product purchases and subscription services. Defective items qualify for replacement or refund within a reasonable timeframe (typically 30 days). If Fasttrack refuses a refund you are legally entitled to under the Act, you can escalate your complaint to your state's consumer commission. Yafee advises you to document every communication-emails, SMS messages, screenshots of your account, order confirmations, and cancellation requests-because these records become critical evidence if you file a formal consumer complaint.
Distance selling rules and cooling-off periods
For e-commerce purchases, Indian distance-selling guidelines typically permit you 7 to 14 days to cancel without providing a reason. However, Fasttrack's own terms of service may impose shorter periods or stricter conditions. Physical products may require cancellation while unopened and in resalable condition. Digital subscriptions and franchise products operate under entirely different cooling-off rules; franchise purchases, for example, must be cancelled within 24 hours for a full refund. Your legal position is this: read Fasttrack's terms carefully, but understand that consumer law often overrides unfair restrictions in company terms. When Fasttrack's terms conflict with the Consumer Protection Act, 2019, the Act takes precedence. If you are uncertain whether you qualify for cancellation, contact the consumer grievance authority (District Consumer Disputes Redressal Commission) in your state.
How to cancel a Fasttrack product order
The procedure for cancelling a product order depends on whether your item has already shipped from Fasttrack's warehouse.
Cancelling before your order ships
- Log in to your Fasttrack account using your registered email address and password.
- If you have forgotten your password, click the "Forgot Password" link on the login page and follow the reset instructions sent to your email.
- Navigate to "My Orders" or "Order History" in your account dashboard.
- Locate the order you wish to cancel; the status should display as "Pending" or "Processing."
- Click on the order to open its details page.
- Review the order confirmation, product name, price, and current status.
- Select the "Cancel Order" button if it appears on the order details page.
- If no cancellation button is visible, the order has already shipped and you must follow the post-shipment procedure instead.
- Select your reason for cancellation from the dropdown menu.
- Fasttrack typically offers reasons such as "Changed my mind," "Found a better price elsewhere," or "No longer needed."
- Confirm your cancellation and note the cancellation reference number displayed on your screen.
- Screenshot or copy this reference number for your records.
- Monitor your bank account or payment method for a refund within 7 to 10 business days.
- The refund processing time depends on your bank; credit card refunds may take longer than debit card reversals.
Cancelling after your order has shipped
Once Fasttrack has shipped your order, the cancellation process changes significantly. You cannot cancel the order through your online account. Instead, you must refuse delivery or initiate a return request.
- When the delivery partner attempts to deliver your package, refuse acceptance at the door.
- Inform the delivery agent verbally and clearly that you are refusing the delivery.
- Request that the delivery partner return the package to the Fasttrack warehouse immediately.
- Contact Fasttrack customer support immediately after refusing delivery.
- Provide your order number, cancellation reason, and the refusal date.
- Request written confirmation that the package is being returned to the warehouse.
- Alternatively, accept delivery but file a return request within the 30-day return window.
- Log in to your account, navigate to your order, and select "Return/Exchange."
- Fasttrack will issue you a return label (physical or digital).
- Pack the item securely and handover to the designated collection point or delivery partner.
- Track your return status through your account dashboard.
- Once the warehouse receives and inspects your returned item, Fasttrack will process your refund.
Your legal position if Fasttrack refuses cancellation
If Fasttrack denies your cancellation request or withholds a refund you believe you are entitled to, your legal position is strong under the Consumer Protection Act, 2019. You are not obliged to accept Fasttrack's refusal. Document your cancellation request (email, SMS, or screenshot of your account interaction), note the date you submitted it, and preserve all correspondence. If Fasttrack does not refund you within 30 days of your cancellation request, you can file a consumer complaint with your District Consumer Disputes Redressal Commission at no cost. Yafee recommends filing a written complaint that includes copies of your order confirmation, cancellation request, and all communications with Fasttrack. The consumer commission has authority to order Fasttrack to refund you plus pay compensation for the inconvenience caused.
Cancelling Fasttrack app subscriptions through app stores
If you subscribed to Fasttrack through Apple's App Store or Google Play Store, you must cancel through the app store itself, not through Fasttrack's website.
Cancelling on apple's app store
- Open the Apple App Store on your iPhone, iPad, or Mac device.
- Tap or click your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find "Fasttrack" in your list of active subscriptions.
- Tap "Manage" next to the Fasttrack subscription.
- Select "Cancel Subscription" at the bottom of the screen.
- Apple will display your cancellation date and any remaining subscription period.
- Confirm your cancellation.
- Your access to paid Fasttrack features will end on your next billing date, not immediately.
Cancelling on google play store
- Open Google Play Store on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" and then "Subscriptions."
- Find and tap "Fasttrack" in your list.
- Select "Cancel subscription" at the bottom.
- Review the cancellation details, including your final billing date.
- Confirm the cancellation by tapping "Cancel subscription" again.
- Google Play will send you a confirmation email to your registered account address.
Fasttrack refund timelines and what to expect
Understanding refund timelines helps you monitor your cancellation and detect delays early.
Refund processing times by cancellation type
| Cancellation type | Processing time | Notes |
| Pre-shipment cancellation | 5-7 business days | Fastest refund option. Money returned directly to your payment method. |
| Post-shipment refusal/return | 14-21 business days | Includes warehouse inspection time. Deductions may apply for restocking fees. |
| App Store subscription cancellation | Immediate (next billing cycle) | Your access ends on your next renewal date. Partial refunds for mid-cycle cancellations are rare. |
| Franchise/distributorship purchase | 24 hours for 100% refund; 30 days for partial refund | Strict 24-hour window. After that, restocking fees (typically 15-30%) apply. |
| Defective product claim | 10-14 business days (under Consumer Protection Act) | Fastest legal route if item is faulty. No deductions apply. |
Tracking your refund status
After you cancel, do not assume your refund is processing automatically. Log in to your Fasttrack account regularly and check your order status. If more than 10 business days have passed since your pre-shipment cancellation and no refund appears, contact Fasttrack customer support immediately. Request a refund status update and ask for an expected refund date in writing. Keep this communication for your records. If Fasttrack delays the refund beyond 21 days without explanation, escalate your complaint to your state's consumer commission with copies of your cancellation request and all follow-up communications.
Common cancellation mistakes to avoid
Many consumers inadvertently weaken their cancellation rights or miss critical deadlines through preventable errors. Understanding these mistakes now protects your refund eligibility.
Mistake 1: cancelling after the product arrives without reading the returns policy
You assume you can return any item, but Fasttrack imposes conditions. Electronics, certain apparel, and personal care items may be non-returnable if opened. If you cancel without checking your product category's return eligibility, Fasttrack will deny your refund and you lose your legal right to escalate (because you did not act within the return window). Always read the product page and Fasttrack's returns policy before accepting delivery.
Mistake 2: not documenting your cancellation request
If you cancel verbally through a phone call to Fasttrack customer support, you have no proof of your cancellation request if a dispute arises. Always cancel through your online account (where Fasttrack logs your action automatically) or send a written cancellation email to Fasttrack's customer support address. In your email, include your order number, product name, reason for cancellation, and the date you want the cancellation effective. Fasttrack will respond with a confirmation email or ticket number. This documentation is essential if you later file a consumer complaint.
Mistake 3: missing the 24-hour franchise refund window
Franchise and distributorship purchases have an extremely tight refund window: 24 hours from the time of purchase. If you realize you have made a mistake after 24 hours, you cannot claim a 100% refund. You enter a 30-day return period where Fasttrack deducts restocking fees, GST, and other charges. Set a phone alarm or calendar reminder immediately after purchasing a franchise product if you have any doubts.
Mistake 4: accepting delivery of a defective item and then waiting weeks to complain
Under the Consumer Protection Act, 2019, you must report defects within a reasonable time (typically 7 to 14 days) of discovery. If you accept delivery, wait three weeks, and then claim the product is defective, Fasttrack will argue you accepted it as satisfactory and forfeited your claim. Inspect your item immediately upon delivery. If you discover a defect, photograph it, do not use the product further, and contact Fasttrack customer support that same day with photographic evidence.
After your cancellation is complete
Cancellation is not truly finished until your refund settles in your bank account and you have preserved proof of the transaction. Take these final steps to protect yourself.
Verify your refund has been received
- Check your bank account or payment method (credit card, debit card, or digital wallet) for the refund amount.
- Refunds typically appear within 7 to 10 business days, but may take longer depending on your bank.
- If you paid via a credit card, the refund appears as a credit on your next billing statement, not as a cash deposit.
- Once you confirm the refund, take a screenshot of your bank statement or payment method showing the refund amount and date.
- Download or print your Fasttrack order cancellation confirmation from your account dashboard.
- Navigate to "My Orders," locate the cancelled order, and save the cancellation details page as a PDF.
File a complaint if the refund does not arrive
If your refund does not appear in your account after 21 business days, Fasttrack is in violation of the Consumer Protection Act, 2019. You should file a consumer complaint with your District Consumer Disputes Redressal Commission. Yafee recommends sending Fasttrack a final written notice (via email) stating that the refund has not been received and that you will file a complaint if the refund is not processed within 7 days. Include your order number, cancellation date, and the expected refund amount. Keep a copy of this email. If Fasttrack does not respond, proceed to your state's consumer commission with copies of your cancellation request, all Fasttrack correspondence, and your bank statement showing the refund was never received.
Unsubscribe from Fasttrack communications
- Log in to your Fasttrack account.
- Navigate to "Account Settings" or "Preferences."
- Uncheck the boxes for "Marketing emails," "SMS offers," and "Promotional notifications."
- Save your preferences.
- Alternatively, unsubscribe from any promotional email by clicking the "Unsubscribe" link at the bottom of Fasttrack's marketing emails.
Pricing and refund comparison table
This table summarises your refund eligibility and applicable fees across Fasttrack's main service categories.
| Service category | Cancellation window | Refund percentage | Applicable fees |
| E-commerce product (pre-shipment) | Anytime before shipping | 100% | None |
| E-commerce product (post-delivery return) | 30 days from delivery | 85-95% | Restocking fee (5-15%), GST adjustment |
| Franchise/distributorship | 24 hours for full refund; 30 days for partial | 100% (24 hrs); 70-85% (30 days) | High deductions after 24 hours |
| App subscription (cancellation effective next cycle) | Anytime; effective next billing date | 0% (no refund for current period) | You pay in full until cancellation date |
| Defective product claim | 7-14 days from discovery | 100% | None (statutory right) |
When to escalate your cancellation to a consumer authority
You are not obliged to accept Fasttrack's refusal to refund you if you have a legitimate legal claim. Escalation routes exist to protect your rights when the company does not cooperate.
Filing a complaint with your district consumer commission
Your District Consumer Disputes Redressal Commission (DCDRC) is a free government authority that investigates consumer complaints and can order companies to refund you plus pay compensation. You qualify to file a complaint if: (1) Fasttrack has not refunded you within 30 days of your cancellation request; (2) Fasttrack has denied a refund you believe you are entitled to under the Consumer Protection Act, 2019; (3) Fasttrack has misrepresented a product or charged you without consent. You do not need a lawyer to file a consumer complaint, though you may hire one if you wish. Visit your state's consumer commission website, download the complaint form, attach copies of your order confirmation, cancellation request, and all Fasttrack correspondence, and submit it in person or by post. Most consumer commissions respond within 30 to 60 days. Yafee encourages you to file promptly if Fasttrack is uncooperative; the longer you wait, the weaker your position becomes.
Lodging a complaint with the national consumer disputes redressal commission
If the amount in dispute exceeds one crore rupees (₹1,00,00,000), or if you are unhappy with your district commission's decision, you can appeal to the National Consumer Disputes Redressal Commission (NCDRC). This is a higher authority but is typically reserved for larger claims or appeals. Yafee recommends exhausting the district commission route first.
Contact information for Fasttrack cancellation and support
Direct contact details for Fasttrack in India are limited in the public domain. However, you can reach Fasttrack through the following primary channels.
Official contact address
Fasttrack Advisors Pvt. Ltd.
[Physical address not publicly listed; primarily email and online support available]
Customer support contact methods
- Email support: Contact through your Fasttrack account dashboard or the "Contact Us" section of their website.
- Phone support: Check your order confirmation email for a customer service phone number specific to your service type.
- App-based support: If you are cancelling an app subscription, use Apple or Google support directly as noted in the steps above.
- Escalation: If Fasttrack does not respond within 7 days, escalate to your state's District Consumer Disputes Redressal Commission with copies of all correspondence.
Consumer authority contact for your state
To find your state's District Consumer Disputes Redressal Commission, visit the National Consumer Disputes Redressal Commission website (https://ncdrc.nic.in) or search "[Your state name] consumer commission" online. Most states list their contact details, office hours, and complaint forms on their official websites. You can file a complaint in person, by post, or (in some states) online.
Protecting yourself: a final checklist
Use this checklist to ensure you have taken every step to protect your cancellation and refund rights.
- I have identified which Fasttrack service I am cancelling (e-commerce, app subscription, or taxi service).
- I have reviewed the applicable cancellation window and refund policy for my service type.
- I have cancelled through the correct channel (Fasttrack account, Apple App Store, Google Play Store, or call centre).
- I have documented my cancellation request with a screenshot, email confirmation, or ticket number.
- I have noted the cancellation date and cancellation reference number provided by Fasttrack.
- I understand that my refund will arrive within 7 to 21 business days, depending on my cancellation type.
- I have taken a screenshot of my bank statement showing the refund when it arrives.
- If no refund appears after 21 business days, I am prepared to file a consumer complaint with my state's District Consumer Disputes Redressal Commission.
- I have preserved all order confirmations, cancellation requests, and correspondence with Fasttrack for a minimum of 90 days.
Summary: cancelling Fasttrack safely and legally
Cancelling Fasttrack services in India is your legal right under the Consumer Protection Act, 2019, but success depends on timing, documentation, and persistence. Whether you are cancelling an e-commerce product order, app subscription, or franchise purchase, the procedure is straightforward if you act within the cancellation window and follow the correct escalation steps. The Consumer Protection Act guarantees you a refund if Fasttrack misrepresents a product, fails to deliver, or breaches your rights as a consumer. If Fasttrack refuses to refund you, your District Consumer Disputes Redressal Commission has the authority to order a refund plus compensation. Yafee has helped thousands of consumers cancel unwanted Fasttrack subscriptions, recover refunds, and escalate disputes to consumer authorities when companies refuse to cooperate. Document every step of your cancellation, preserve all correspondence, and do not hesitate to escalate if Fasttrack is unresponsive. Your legal position is strong-use it.