Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Cartrack, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Cartrack in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Cartrack
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Cartrack subscription with zero hassle
1
Fill in the form
Give us your details and those of your Cartrack subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Cartrack. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Cartrack refuses your cancellation.
Frequently asked questions
Cancel Cartrack: The Right Way
How to cancel Cartrack in india and secure your refund
What Cartrack is and why you might cancel
Cartrack is a GPS vehicle tracking and fleet management platform that combines a physical hardware device with cloud-based software to deliver real-time location monitoring, driver behaviour analytics, geofencing alerts and theft-recovery assistance across India. You purchase or lease a tracker unit and subscribe to the platform service separately, creating two distinct contractual relationships that require different cancellation procedures.
The hybrid model means your cancellation rights and refund eligibility depend on whether you are terminating the service subscription, returning the hardware, or doing both simultaneously. Yafee has guided thousands of Indian consumers through this exact complexity, and this guide will walk you through every step with precision and clarity.
Core services Cartrack delivers
Cartrack provides real-time vehicle location tracking accessible through web and mobile dashboards, driver behaviour scoring based on acceleration, braking and speed patterns, geofencing alerts when vehicles leave designated zones, maintenance reminders triggered by mileage or time intervals, and theft recovery support in partnership with local authorities and tracking networks. Most customers use Cartrack for commercial fleet management, personal vehicle security or monitoring high-value assets such as construction equipment or commercial vehicles.
How the subscription model works in practice
You sign a Service Order Form specifying your monthly or annual subscription fee, the device model you receive, and any minimum contract period (commonly 12 or 24 months). Cartrack does not publish standard pricing; instead, you receive a customised quote based on vehicle count and feature selection. Auto-renewal is standard, meaning your subscription renews automatically on the contract anniversary unless you actively cancel before the renewal date. This is where most customers encounter friction, and why Yafee has built this cancellation resource to help you navigate the process systematically.
Your consumer rights in india under current law
Indian consumer protection law gives you specific, enforceable rights when purchasing goods or services whether online or in-person, and these rights form the legal backbone of any cancellation or refund dispute.
Consumer protection act 2019 and your safeguards
The Consumer Protection Act 2019 (the national consumer law in India) protects you against defective goods, unfair trading practices, misleading advertisements and exclusion clauses that are unreasonably restrictive. Cartrack must be transparent about pricing, cancellation conditions and service performance standards. If the Act identifies a contract term as unfair, you can challenge it regardless of whether you signed it.
For the physical tracker device, you have the statutory right to receive goods as described and free from material defects. If the device fails within a reasonable time (typically interpreted as within 12 months for electronics), you can demand repair, replacement or refund under Section 14 of the Act. For the service component, the Act protects you against unfair contract terms and requires Cartrack to disclose cancellation conditions clearly. If cancellation terms are buried in fine print or conflict with the Act, you can escalate to the consumer authority.
Cooling-off period for online and distance purchases
Under the Consumer Protection (E-commerce) Rules 2020, you have the right to return most goods purchased online within 7 days of delivery and receive a full refund. However, this right does not extend to digital services already consumed or to goods customised to your specifications. Cartrack's stated 15-day money-back guarantee on hardware exceeds the statutory minimum, which is a material advantage if you change your mind early in the contract.
Your legal position on unfair contract terms
Cartrack cannot impose cancellation penalties that are unreasonably high or exclude your statutory rights entirely. The Consumer Protection Act 2019 voids unfair terms even if you agreed to them in writing. If Cartrack charges a flat exit fee without justifying actual loss, or if the term conflicts with the Act, a consumer authority will side with you. Document all communications and keep copies of your Service Order Form and any cancellation correspondence, as these become critical evidence if you escalate.
Cancellation methods and your options
Cartrack does not publish a dedicated online cancellation portal or automated self-service tool, so you must initiate cancellation through formal written communication directed to their registered office address or customer service contact.
Available cancellation channels
You have three primary routes to cancel Cartrack: contact customer support by email or phone to request cancellation, submit a formal written cancellation notice by post to Cartrack's registered office address, or escalate through a consumer authority if Cartrack refuses to honour your cancellation within a reasonable period. Email is the fastest and creates a documented trail, so Yafee recommends using email as your primary method while retaining a copy of your message. If Cartrack does not respond within 5-7 business days, follow up by registered post to their office address to create a formal record.
Step-by-step cancellation process
Cancelling Cartrack requires you to manage the service termination and hardware return as separate procedures, each with its own timeline and conditions, which we detail below.
Step 1: gather your contract and account details
- Locate your Service Order Form or the most recent invoice from Cartrack, as this contains your subscription fee, contract start date, device model and any minimum term
- Note your customer reference number or account login details
- If you are within a minimum contract period, calculate the remaining term and potential exit fees
- Confirm whether your device is owned outright or leased, as this affects return obligations
Step 2: draft your formal cancellation notice
- Compose a clear, dated email or letter stating your full name, address, phone number and account reference
- Include the phrase "I formally request cancellation of my Cartrack subscription effective [your preferred end date]"
- Reference your Service Order Form date and subscription fee to eliminate ambiguity
- If you are within a minimum term, state whether you accept any lawful exit fee or dispute it as unfair
- Request written confirmation of the cancellation date, refund amount and hardware return instructions
- Do not copy large blocks of legal text; keep the message concise and businesslike
Step 3: submit your cancellation to Cartrack
- Send your cancellation notice by email to Cartrack's customer support address (obtain this from their website or your most recent invoice)
- Use the subject line "Subscription Cancellation Request - [Your Account Reference]" to ensure routing to the correct team
- Request a read receipt or reply confirmation
- If email does not yield a response within 7 business days, send an identical notice by registered post (India Post Registered Mail) to Cartrack's registered office address
- Retain copies of all correspondence, email headers and post office receipts
Step 4: confirm cartrack's response and refund timeline
- Cartrack should respond within 5-7 business days with written confirmation of your cancellation effective date
- Request itemised confirmation of: the cancellation date, any exit fees or prorated charges, the refund amount, and the expected refund date
- If Cartrack imposes an exit fee you believe is unfair, ask for written justification of the amount
- Verify that the refund will be processed to your original payment method (bank account or credit card) within 10-14 days of the cancellation date
Step 5: arrange hardware return
- Request Cartrack's hardware return address and whether they will provide a pre-paid return shipping label
- Back up all data and historical reports from your Cartrack account before you return the device
- Reset the tracker to factory settings if the device contains personal or sensitive information
- Pack the device and all supplied accessories (charging cable, mounting bracket, documentation) in the original packaging if available
- Ship via registered post with tracking enabled so you have proof of delivery
- Retain the shipping receipt and tracking number for at least 30 days, as Cartrack may dispute receipt
Step 6: monitor your refund and follow up
- Check your bank account or credit card statement 14 days after the agreed cancellation date for the refund credit
- If the refund does not appear, contact Cartrack with your cancellation confirmation reference and request a refund status update
- If Cartrack cannot provide evidence of processing the refund within 21 days of cancellation, escalate the issue to your bank or credit card issuer
- Your bank can recover unauthorised or delayed refunds under the Reserve Bank of India's guidelines on payment systems
Refunds, exit fees and what you can recover
Your entitlement to a refund depends on whether you are cancelling within or beyond your minimum contract term, and whether you are invoking statutory cooling-off rights or contractual cancellation terms.
Refunds within the cooling-off period
If you purchased Cartrack online or through a distance sale and cancel within 7 days of receiving the hardware, the Consumer Protection (E-commerce) Rules 2020 entitle you to a full refund of the device cost. Cartrack may deduct the cost of return shipping unless the device was defective. The service subscription is non-refundable if you have already consumed it (i.e., used the platform), but Cartrack should credit any unused monthly or annual service fees on a pro-rata basis.
Refunds beyond the cooling-off period
Once the 7-day cooling-off window closes, your refund depends on your contract terms and whether you are still within a minimum contract period. If your minimum term has expired and you cancel, Cartrack should refund all unused service fees immediately. If you cancel before the minimum term ends, Cartrack may lawfully charge an exit fee, but only if the fee reflects genuine pre-estimated loss (such as device depreciation or administrative costs). Yafee advises that exit fees exceeding 10-15 per cent of the contract value are often challenged as unfair by consumer authorities.
Pro-rata service refunds
Cartrack must calculate refunds on a daily or monthly pro-rata basis if you cancel mid-cycle. For example, if you paid ₹500 per month and cancel on the 15th of a 30-day month, you are entitled to a refund of approximately ₹250 for the unused portion. Request an itemised refund breakdown to verify the calculation.
| Cancellation scenario | Device refund | Service refund | Exit fee |
|---|---|---|---|
| Within 7 days of purchase (online) | Full refund minus return shipping | Pro-rata credit | None |
| After 7 days, within minimum term | None (device retained) | Pro-rata credit | Lawful if reasonable |
| After minimum term expires | Not applicable | Pro-rata credit in full | None |
| Device defective (within 12 months) | Full replacement or refund | Service credit | None |
Common mistakes to avoid during cancellation
Cancelling a fleet tracking service is straightforward if you avoid these pitfalls, and most disputes arise from procedural oversights rather than contractual disputes. Stay organised, document everything, and do not assume silence means acceptance.
Mistake 1: assuming online account deletion means cancellation
Deleting your Cartrack account or disabling the app does not cancel your subscription or stop charges. Cartrack continues to bill you until you submit a formal cancellation notice and receive written confirmation of the cancellation date. Always request explicit written confirmation from Cartrack before relying on your cancellation being processed.
Mistake 2: missing the auto-renewal date
Cartrack auto-renews on the anniversary of your contract unless you cancel before that date. If you cancel on the renewal date or later, you may be locked into another billing cycle. Calculate your renewal date from your original invoice and cancel at least 14 days before that date to ensure your notice reaches Cartrack in time.
Mistake 3: returning the device before confirming cancellation
If you return the hardware to Cartrack without formal cancellation confirmation, Cartrack may claim the device was sent voluntarily and continue charging the service subscription. Always obtain written cancellation confirmation and clear return instructions before shipping the device back.
Mistake 4: paying after requesting cancellation
If you cancel on the 10th of a month but Cartrack bills you for the full month on the 1st of the following month, do not ignore the charge. Contact Cartrack immediately with your cancellation reference and request a credit memo. If Cartrack refuses, file a chargeback with your bank citing the cancellation notice as proof of unauthorised charging.
Mistake 5: not escalating when Cartrack ignores your notice
If Cartrack does not respond to your cancellation request within 10 business days, escalate immediately to your State Consumer Disputes Redressal Commission or the National Consumer Disputes Redressal Commission rather than waiting indefinitely. Yafee recommends documenting the date you sent your cancellation notice and the dates of all follow-up attempts before escalating.
What happens after you cancel
Once cancellation is confirmed, you enter a transition period during which Cartrack deactivates your access, processes your refund and receives the returned device.
Access and data retention
Cartrack typically deactivates your account access on the cancellation effective date, meaning you cannot log in to view historical reports or live dashboards. Download and back up all critical data (trip histories, driver reports, maintenance logs) before the effective date if you need records for compliance or dispute resolution purposes. Cartrack retains historical data for 12-24 months for legal and insurance purposes, and you can request specific reports after cancellation for a reasonable fee.
Final billing and credit adjustments
Cartrack generates a final invoice reflecting the cancellation date, any pro-rata service credits and any exit fees or equipment charges. This invoice is typically issued within 3-5 business days of the cancellation effective date. Review it carefully against your cancellation confirmation, and contact Cartrack immediately if any charges appear incorrect.
Refund processing timeline
Cartrack is required under the Consumer Protection Act 2019 to refund amounts within 10 business days of the cancellation effective date. In practice, refunds to bank accounts take 3-5 business days to clear once Cartrack initiates the transfer, so expect the credit to appear 13-15 business days after cancellation. Refunds to credit cards may take 7-10 days to post. If the refund does not appear within 21 days, escalate to your bank or credit card issuer immediately.
Escalation and your rights if Cartrack refuses to cancel
If Cartrack refuses to cancel your subscription, claims the contract is non-cancellable, or fails to process your refund, you have formal escalation routes under Indian law.
Your legal position on forced contracts
No contract for goods or services is truly non-cancellable under Indian consumer law. The Consumer Protection Act 2019 gives you the right to terminate any service contract on reasonable notice, even if the contract purports to forbid cancellation. If Cartrack claims your contract is locked and non-cancellable, that clause is likely void. Yafee advises that you escalate such disputes to a consumer authority rather than accepting Cartrack's position at face value.
Escalation to Cartrack management
If customer support refuses to process your cancellation, escalate formally to Cartrack's management by sending a final demand letter to the registered office address via registered post. Include your cancellation notice, all previous correspondence, a summary of Cartrack's refusals, and a deadline (14 days) for a response. State that failure to respond will result in escalation to the consumer authority. Most companies honour such notices.
Filing a complaint with the consumer authority
If Cartrack continues to refuse cancellation or refuses to refund you within 21 days of the cancellation effective date, file a formal complaint with your State Consumer Disputes Redressal Commission under Section 36 of the Consumer Protection Act 2019. You can file the complaint online through the National Consumer Disputes Redressal Commission portal (https://www.ncdrc.nic.in) or in person at your state commission. Include copies of all correspondence, your Service Order Form, invoices and proof of cancellation notice delivery. The consumer authority will order Cartrack to cancel and refund within 30-90 days if your complaint is upheld, and may also award compensation for losses and legal costs.
Pricing breakdown and what you are paying
Cartrack does not publish standard pricing on its website; instead, you receive a customised quote based on vehicle count and features, making it difficult to compare costs. Below is a representative pricing structure for individual and small fleet users in India.
| Plan type | Typical monthly cost | Device cost | Minimum term |
|---|---|---|---|
| Single vehicle basic | ₹300-₹500 | ₹3,000-₹5,000 | 12 months |
| Small fleet (2-5 vehicles) | ₹400-₹600 per vehicle | ₹2,500-₹4,000 per device | 12 months |
| Mid-fleet (6-20 vehicles) | ₹350-₹500 per vehicle | ₹2,000-₹3,500 per device | 12-24 months |
| Enterprise (20+ vehicles) | Negotiated (often ₹200-₹400 per vehicle) | Device cost absorbed | 24-36 months |
| Premium features (geofencing, alerts, maintenance) | +₹100-₹150 per vehicle per month | None additional | Included in term |
Checklist for cancellation
Use this checklist to ensure you complete every step and retain all necessary evidence for escalation if disputes arise.
- Locate your Service Order Form and most recent invoice
- Calculate your minimum contract end date and any remaining term
- Download and back up all account data (trip reports, driver records, maintenance logs)
- Compose a formal cancellation notice with account reference, subscription fee and preferred end date
- Send cancellation via email to customer support (copy to the registered office address)
- Request a read receipt and written confirmation of the cancellation date
- Follow up by registered post if no response within 7 business days
- Retain copies of all cancellation correspondence and delivery receipts
- Request itemised refund breakdown (device refund, service credit, exit fees)
- Obtain hardware return address and pre-paid shipping label if available
- Return the device via registered post with tracking enabled
- Monitor your bank account for the refund credit 14-21 days after cancellation
- If refund does not appear, contact your bank or file a chargeback dispute
- Save all final invoices and refund confirmation for at least 12 months
Cartrack's registered address for formal correspondence
If Cartrack's customer support email does not respond or you need to serve formal notice, address your cancellation letter to the only physical postal address publicly available on Cartrack India's official registration:
CarTrack India Private Limited, [Registered office address as listed on Cartrack's official corporate registration]
You can verify the current registered address on the Ministry of Corporate Affairs website (https://www.mca.gov.in) by searching Cartrack's company registration number, or contact your State Consumer Disputes Redressal Commission for assistance in locating Cartrack's formal address if it is not published online.
Summary and next steps
Cancelling Cartrack is a two-phase process: terminating your service subscription through formal written notice and returning the hardware via registered mail. Your consumer rights under the Consumer Protection Act 2019 protect you against unfair exit fees, and you can escalate to a consumer authority if Cartrack refuses to honour your cancellation or refund your money. Yafee has helped thousands of Indian consumers navigate complex cancellations like this one, and by following the step-by-step process above, you will have documented evidence and a clear timeline for resolution.
Start by gathering your contract documents today and drafting your cancellation notice. Send it via email (with a follow-up registered letter if needed) and request written confirmation. Monitor your refund closely, and do not hesitate to escalate to your bank or the consumer authority if Cartrack delays or refuses. Yafee remains your trusted resource for understanding your cancellation rights and ensuring you recover every rupee you are entitled to. Your subscription ends when Cartrack confirms it in writing, not before, so prioritise documentation at every step.