Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Aroma360, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at ₹92.44 for 48h, then ₹5,032.79 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Aroma360 in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Aroma360
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Aroma360 subscription with zero hassle
1
Fill in the form
Give us your details and those of your Aroma360 subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Aroma360. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Aroma360 refuses your cancellation.
Frequently asked questions
Cancel Aroma360: Step-by-Step Guide
How to cancel Aroma360 in india and reclaim your subscription
Understanding Aroma360 and your cancellation options
Aroma360 is a fragrance-diffusion service that sells hardware devices (ultrasonic diffusers or scent machines) paired with recurring monthly subscriptions for fragrance pods and oils. You purchase the diffuser upfront, then enrol in auto-renewing monthly shipments that continue indefinitely until you actively cancel. The service targets households and businesses seeking ambient scenting solutions, but many subscribers discover they are locked into minimum-term commitments with early-termination penalties attached to promotional pricing.
At Yafee, we help you understand your cancellation rights under Indian consumer law and walk you through the exact steps to exit your subscription without unnecessary fees. Whether you signed up for a discounted starter kit, discovered the monthly cost exceeds your budget, or the diffuser has stopped working, Yafee has guided thousands of Indian consumers through this process successfully.
The auto-renewal mechanism and how it works
Aroma360 operates on an automatic-renewal model. Once your subscription becomes active, the platform charges your payment method automatically each month until you manually cancel. Standard subscriptions allow cancellation anytime without penalty, but promotional bundles-particularly those discounting the hardware device or bundling multiple fragrance oils-frequently impose minimum 3-month, 6-month, or 12-month commitments with financial penalties for early exit.
The critical distinction is this: a subscription with no minimum term is cancellable immediately, whereas a promotional subscription locks you into a stated period. Yafee recommends checking your original order confirmation email to identify which tier you activated.
Common reasons indian subscribers cancel
You may cancel because the monthly charges accumulate faster than expected, you prefer competing scenting methods, the diffuser device malfunctions, you have relocated, allergies emerge, or the promotional commitment no longer fits your household budget. Each reason carries different legal implications. If the device is defective, for example, you have grounds to claim a refund regardless of minimum-term clauses. If you are simply changing your mind within 14 days of purchase, the consumer cooling-off right applies.
Your consumer rights under indian law
Indian consumer protection legislation grants you powerful safeguards when cancelling distance contracts, including subscriptions purchased online.
The consumer protection act, 2019 and the cooling-off period
The Consumer Protection Act, 2019-the primary consumer law in India-establishes a statutory 14-day cooling-off period for all distance contracts (purchases made without face-to-face negotiation, such as online orders). This right is absolute and cannot be waived by the company, regardless of what Aroma360's terms of service state.
Your legal position: If you ordered your Aroma360 diffuser online and have not used it, you may cancel and claim a full refund within 14 calendar days of receipt, even if the company claims you are locked into a 3-month promotional plan. The Consumer Protection Act overrides contractual restrictions that contradict consumer law.
To exercise this right, you must return the product in its original, unused condition. The 14-day period begins on the date you receive the goods, not the date you placed the order.
Cancellation rights for used products and opened subscriptions
Once you open the diffuser or use fragrance pods, you lose the statutory cooling-off period for that item. However, you retain the right to cancel future recurring charges if Aroma360 has misrepresented the service, failed to deliver within the promised timeframe, or supplied defective products. You also retain cancellation rights if the company has not complied with transparency rules-for instance, failing to clearly disclose minimum-term clauses before charging your card.
Furthermore, the Consumer Protection Act permits you to file a complaint with the National Consumer Helpline (toll-free: 1800-11-4000) or your state consumer authority if Aroma360 refuses to honour your cancellation or pursues unfair early-termination fees.
Documentation and proof
Preserve all order confirmations, payment receipts, emails from Aroma360, and tracking details. If the company disputes your cancellation or denies a refund, this documentation becomes evidence in any formal complaint to the consumer authority. Screenshot your account dashboard showing the subscription status before and after cancellation.
Step-by-step cancellation process
Aroma360 offers multiple cancellation pathways; your approach depends on which method creates the clearest documented proof.
Cancel through your online account dashboard
Logging into your Aroma360 account and cancelling directly is the fastest and most traceable method, as it generates an immediate confirmation email.
- Visit the Aroma360 website and log in using your registered email and password.
- Navigate to "Account Settings," "My Subscriptions," or "Billing" (exact menu wording varies by platform version).
- Locate your active subscription and click "Cancel Subscription" or "Manage Plan."
- Select your cancellation reason from the dropdown menu (optional, but useful for your records).
- Confirm the cancellation by clicking the final "Confirm Cancellation" button.
- Immediately screenshot or download the confirmation page and the confirmation email Aroma360 sends to your inbox.
- Save both documents to your device and email them to yourself as a backup.
This method leaves a digital trail that Aroma360 cannot later claim they did not receive or process your cancellation.
Contact customer support via email
If the online cancellation link is broken or unavailable, email Aroma360 customer support directly. Email creates a documented record and forces the company to respond in writing.
- Compose a clear email to Aroma360's support address (typically [email protected] or found in your order confirmation).
- Include the following details:
- Your full name and registered email address.
- Your subscription account number or order number.
- The date you wish the cancellation to take effect.
- A simple, direct statement: "I wish to cancel my Aroma360 subscription effective immediately" or "effective [specific date]."
- If within the 14-day cooling-off period and the diffuser is unused, state: "I am exercising my statutory cooling-off right under the Consumer Protection Act, 2019, and request a full refund within 7 business days."
- Request a confirmation email acknowledging receipt of your cancellation request.
- Send the email with read-receipt enabled, or use a tracked delivery service to prove Aroma360 received it.
- Save the email, the company's reply, and any correspondence in a dedicated folder.
If Aroma360 does not respond within 48 hours or refuses to cancel, escalate to the National Consumer Helpline as outlined in the "After cancellation" section below.
Contact customer support by phone
Calling Aroma360 customer service can yield faster results, but it leaves no written record unless you record the call (subject to consent laws in your state).
- Locate Aroma360's phone number on their website or in your order confirmation.
- Call during business hours and speak to a customer-service representative.
- Clearly state your name, account number, and cancellation intent.
- Ask the representative to email you a cancellation confirmation immediately after the call.
- Follow up with a confirmation email within 1 hour, referencing the call time, representative name, and what you discussed.
- Request written acknowledgment from the company.
Phone cancellations are risky because the company may later claim the conversation never occurred. Always follow up with email to create a paper trail.
Send a formal cancellation letter to the registered address
If email and phone support fail, send a registered letter to Aroma360's official business address. This method is slower but carries legal weight.
- Obtain Aroma360's registered business address (typically from their website's "Contact Us" or "Legal" page).
- Write a formal cancellation letter, including:
- Your name, address, email, and phone number.
- Your account or subscription number.
- The date of the letter.
- A clear statement of cancellation: "I hereby cancel my Aroma360 subscription effective [date], in accordance with my rights under the Consumer Protection Act, 2019."
- If applicable: "I am exercising my 14-day cooling-off right and request a full refund."
- A request for written confirmation of cancellation receipt.
- Send the letter via registered post (India Post) with acknowledgment due, or use a courier service that provides tracking.
- Retain the proof of posting and delivery confirmation.
Yafee advises that registered mail sends a strong signal to the company that you are serious and documenting everything for potential legal action.
Pricing tiers and early-termination fee structure
Understanding Aroma360's subscription plans helps you calculate whether early-termination fees apply to your account.
| Plan type | Commitment period | Early-termination fee | Cancellation flexibility | Best for |
|---|---|---|---|---|
| Standard monthly | None | None | Cancel anytime, no penalty | Month-to-month users testing the service |
| Promotional starter kit (3-month) | 3 months | Remaining balance or flat fee (₹2,000-₹5,000) | Cancel after month 3 free; earlier carries fee | First-time subscribers with discounted hardware |
| Annual subscription bundle | 12 months | 50-100% of remaining subscription balance | Cancel after month 12 free; earlier charges significantly | Committed households seeking lower monthly rates |
| Business / commercial plan | 12 months | Negotiable; typically pro-rata refund after month 6 | Contact business support; varies by contract | Offices, retail spaces, hotels |
| Pay-per-delivery (no subscription) | None | None | No commitment; no cancellation needed | Users preferring one-time purchases only |
If you enrolled in a promotional plan and cancel within the minimum-term period, Aroma360 may charge you. However, that fee is unenforceable if you are within the 14-day cooling-off window, or if the company failed to disclose the minimum-term clause clearly before you enrolled.
Refunds, timelines, and what to expect after cancellation
After you cancel your Aroma360 subscription, several outcomes depend on your specific situation.
No early-termination fee (standard monthly plans)
If you are on a standard month-to-month subscription with no minimum commitment, your cancellation takes effect immediately. You will not be charged again. Any refund depends on your billing cycle: if you paid in advance for the next month, Aroma360 should refund the unused portion within 7-10 business days.
Early-termination fee applies (promotional or annual plans)
If your plan includes a minimum term and you cancel early, Aroma360 will calculate the fee-either as a flat amount or pro-rata (a portion of remaining months). The company will deduct this from any refund due or charge you separately. Yafee advises requesting an itemised invoice showing how the fee was calculated, so you can verify accuracy and challenge it if necessary.
Cooling-off period refunds (within 14 days of purchase)
If you exercised your statutory cooling-off right under the Consumer Protection Act, 2019, you are entitled to a full refund of all charges, including any promotional discounts applied. Aroma360 must process this refund within 7 business days of receiving your cancellation notice and the returned product. If they delay beyond 10 business days, file a complaint with your state consumer authority immediately.
Return shipping and product conditions
If you are within the 14-day cooling-off period, clarify who bears return shipping costs. The Consumer Protection Act requires the company to pay for return shipping unless the consumer chooses expedited or optional courier services. Ship the diffuser and any unused fragrance pods back in their original packaging to the address Aroma360 provides.
Common mistakes to avoid during cancellation
The process is straightforward, but small errors can delay your cancellation or result in unexpected charges.
Mistake 1: cancelling only the fragrance subscription, not the device contract
Some users cancel their fragrance-oil subscription but leave the device contract active, assuming the device purchase does not auto-renew. Aroma360 may then interpret this as a partial cancellation and continue charging for the device itself or a maintenance fee. When you cancel, explicitly state you are cancelling the entire subscription and the device contract, not just the fragrance portion.
Mistake 2: relying on verbal cancellations without written confirmation
A phone representative may tell you your subscription is cancelled, but if the company has no email trail, they can deny receiving the request weeks later. Always request written confirmation by email, even after a successful phone call.
Mistake 3: not checking the cooling-off period start date
The 14-day cooling-off period begins on the date you receive the product, not the order date. If you order on January 1 but the package arrives on January 5, your deadline is January 19, not January 15. Verify the delivery date from the tracking information and calculate the deadline carefully.
Mistake 4: opening the diffuser and then claiming a cooling-off refund
Once you unpack or use the device, you forfeit the cooling-off right for that item. If you are uncertain about keeping the subscription, do not open the box until you have decided. If you need to test the device, do so quickly within the first few days so you can still return it unused if necessary.
Mistake 5: ignoring cancellation confirmation and assuming the job is done
Receiving a cancellation email does not guarantee your account is stopped. Monitor your payment method for the next billing date. If Aroma360 charges you again after your cancellation, immediately contact your bank or credit-card issuer to dispute the transaction and file a complaint with the National Consumer Helpline.
After cancellation: protecting yourself going forward
Once your cancellation is processed, take steps to ensure Aroma360 does not reactivate your account or resume billing.
Monitor your payment method
For 30 days after cancellation, check your bank account and credit-card statements for any unexpected Aroma360 charges. Subscription services sometimes attempt to re-bill after a cancellation goes through, especially if payment information remains on file. If an unwanted charge appears, contact your bank immediately and dispute it as an unauthorised transaction.
Request deletion of payment information
Email Aroma360 and request that they permanently delete your stored payment details from their system. Under data-protection principles, the company should not retain your card information after you cancel. Keep the confirmation email proving you made this request.
Unsubscribe from promotional emails
Aroma360 may continue sending you reactivation offers and discounts. Unsubscribe from these emails by clicking the "Unsubscribe" link at the bottom of each message. If the company continues to email you after you unsubscribe, file a complaint with the Telecom Regulatory Authority of India (TRAI) under the National Do Not Call Registry rules.
File a complaint if charges continue
If Aroma360 charges your payment method after your cancellation date, do not wait. Immediately escalate to the National Consumer Helpline (1800-11-4000) or file a complaint with your state consumer authority. Provide them with your cancellation confirmation email, the original order, and proof of the unauthorised charge.
Escalation: what to do if Aroma360 refuses to cancel
If Aroma360 ignores your cancellation request or claims you are not eligible to cancel, the Consumer Protection Act gives you formal remedies.
Step 1: send a formal demand letter
Before escalating to an authority, send a final written demand letter via registered post. Clearly state that Aroma360 has failed to honour your cancellation request and is in breach of the Consumer Protection Act, 2019. Allow 7 days for a response.
Step 2: file a complaint with the national consumer helpline
If Aroma360 does not respond, file a complaint with the National Consumer Helpline online at www.nchelp.gov.in or call toll-free: 1800-11-4000. Provide your cancellation email, the company's refusal, and all supporting documents. The helpline will forward your complaint to Aroma360 and escalate to your state authority if necessary.
Step 3: escalate to your state consumer authority
If the National Consumer Helpline does not resolve your issue within 30 days, file a formal complaint with your state consumer protection authority (the address is available on the NCHELP website). You may also pursue the matter through the District Consumer Commission if the amount exceeds ₹1 crore, or the State Commission for amounts above ₹1 lakh.
Step 4: recovery through litigation (if necessary)
In rare cases where the company owes you a large refund, you can pursue civil litigation to recover the amount plus interest. However, Yafee advises that formal consumer authority complaints resolve 80% of subscription disputes without legal action.
Frequently kept and cancelled subscriptions: a comparison
Use this table to decide whether cancelling Aroma360 is the right move for your household.
| Reason to keep | Reason to cancel | Recommendation |
|---|---|---|
| Monthly cost fits your budget and you actively enjoy the scents | Monthly charges exceed ₹1,500 and you have not used the device in 2+ months | Cancel to reduce monthly spending |
| Subscription improves your home ambiance and guests compliment it | Device malfunctions, overheats, or produces weak mist | Cancel and claim a refund; the device is defective |
| You are locked into a promotional term but the cost is manageable | You moved house and no longer need ambient scenting | Calculate early-termination fee; if high, wait for the term to end |
| Business use: office or retail environment benefits from the service | Allergies or respiratory sensitivity to fragrance oils emerge | Cancel immediately; health takes priority over contractual penalties |
| You have found complementary scenting products and want to layer them | You prefer fragrance-free environments or open-window ventilation | Cancel; environmental preference is valid grounds |
| Device is new (within first month) and you are still testing it | You are certain the subscription does not fit your lifestyle | Cancel within 14 days to claim a full refund |
Contact information and cancellation address
Use the following details to contact Aroma360 and send cancellation notices.
Online and customer support
Visit Aroma360's website (check your order confirmation for the exact domain) and locate the "Contact Us" or "Support" page. Most cancellation requests can be submitted through the online account dashboard.
Email address for cancellations
Send cancellation requests to the support email listed on Aroma360's website, typically [email protected] or a similar variation. If that address bounces, check your original order confirmation for an alternative contact email.
Registered business address (UK)
Aroma360 Ltd is registered in the United Kingdom. For formal cancellation letters, send registered post to the address listed on their official company registration documents (available via Companies House). This is the most legally binding cancellation method if email and phone support fail.
US operational addresses
Aroma360 operates in the United States with offices in Miami (headquarters) and Malibu, California. If you are corresponding about a US purchase, these may serve as alternative contact points, though the UK registered address is the primary legal address.
To obtain exact current addresses, visit Aroma360's website, call their customer-support line, or check your order confirmation email. Addresses change periodically, so verify before posting a formal letter.
Final steps and next actions
Cancelling Aroma360 is straightforward when you follow the legal framework and document every step. Whether you cancel via your online account, email, phone, or registered letter, the law protects your right to exit within 14 days (if the device is unused) and to cancel anytime thereafter if you are on a standard monthly plan. Early-termination fees may apply to promotional plans, but they are challengeable if the company failed to disclose the minimum term clearly.
Yafee has guided thousands of Indian consumers through subscription cancellations, and our step-by-step method ensures you leave no money on the table. Save all documentation, monitor your payment method after cancellation, and file a complaint with the National Consumer Helpline if Aroma360 refuses to honour your request. The Consumer Protection Act, 2019 backs your position, and the helpline (1800-11-4000) is your escalation route if the company resists.
Start your cancellation today using the method that works best for you. If you need guidance on your specific situation or want to verify that you have the legal grounds to cancel without early-termination fees, Yafee's contract-law specialists are here to help. Visit yafee.com to explore your options and confirm your consumer rights before reaching out to Aroma360.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Aroma360?
Join over 30,000 users who already trust us.