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Frequently asked questions
Cancel Alo Yoga: The Right Way
How to cancel your Alo Yoga subscription in india and stop recurring charges
Understanding Alo Yoga and why cancellation matters
Alo Yoga operates a digital wellness subscription service called Alo Moves, which delivers yoga, Pilates, strength training and mindfulness classes through a mobile app. As an Alo Yoga subscriber in India, you pay ₹1,499 per month for unlimited access to this content library, plus the option to purchase branded apparel and accessories separately. If you have an active subscription and want to stop the recurring charges, you must actively cancel before your next renewal date-the company will not automatically pause your membership.
Subscription services in India fall under the Consumer Protection Act, 2019, which guarantees you the right to cancel a recurring charge arrangement at any time. Yafee specialises in helping Indian consumers navigate these cancellation rights and recover control over their digital subscriptions. This guide walks you through every cancellation method, your legal protections, refund eligibility and the steps to confirm your cancellation in writing.
How Alo Yoga billing works in india
Alo Yoga charges your payment method every month unless you cancel before the renewal date. Your subscription renews automatically at the end of each billing cycle. The company accepts credit cards, debit cards and UPI payments. If you signed up via Apple App Store or Google Play, the app stores handle your billing independently, and you must cancel through those platforms instead of the Alo website.
Why cancellation requires action
Recurring charges accumulate quickly and often remain invisible in busy bank statements. If you do not actively cancel, Alo Yoga will continue charging you indefinitely. The sooner you cancel, the sooner you stop bleeding money to a service you no longer use. Furthermore, cancelling within 14 days of your first charge gives you stronger refund rights under Indian consumer law.
Your cancellation rights under indian consumer law
The Consumer Protection Act, 2019 protects your right to cancel a subscription at any time without penalty or justification. Your legal position is straightforward and enforceable.
Your legal position
You have the unconditional right to cancel Alo Yoga at any time. The company cannot charge a cancellation fee, require a minimum subscription period or demand a written explanation. If you cancel within 14 days of your first charge and have not used the service, you are entitled to a full refund under the "cooling-off period" clause in the Consumer Protection Act. Even after 14 days, you can cancel and claim a pro-rata refund for the unused portion of your current billing cycle-this means you pay only for the days you actually had access.
If Alo Yoga refuses to cancel your subscription or continues charging after you request cancellation, you can file a complaint with the National Consumer Helpline (toll-free: 1800-11-4000) or your state consumer commission. Yafee recommends keeping a dated record of every cancellation request you send, as this becomes your evidence if a dispute arises.
Cooling-off period refund eligibility
You qualify for a full cooling-off refund if all three conditions are met: you cancel within 14 calendar days of your first charge, you have not accessed more than two classes or sessions, and you submit your cancellation request in writing (email counts). If you exceed these limits, you forfeit the cooling-off refund but retain the right to cancel and receive a pro-rata refund for unused days in your current billing cycle.
How to cancel your Alo Yoga subscription via the website
This is the fastest method if you signed up directly at aloyoga.com and Alo Yoga charges your payment method directly.
Step 1: log in to your Alo account
- Open a web browser and navigate to aloyoga.com.
- Click the login button (usually top right) and enter your registered email address and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset email Alo sends you.
- Complete any two-factor authentication if Alo prompts you.
Step 2: navigate to your account settings
- Once logged in, locate your profile icon or menu in the top right corner of the website.
- Select "Account Settings", "My Account" or a similar option from the dropdown menu.
- The exact label varies depending on your Alo website version.
Step 3: access your subscription management section
- In your account settings, find and click "Membership", "Subscriptions" or "Alo Moves" (depending on how Alo labels it).
- This section displays your current plan, next renewal date, billing history and payment method on file.
- Take a screenshot of this page for your records.
Step 4: initiate the cancellation
- Look for a "Cancel Subscription", "Cancel Membership" or "Manage Plan" button.
- Click it. Alo may present a retention screen asking why you want to cancel or offering a discount to stay.
- You are under no obligation to respond or accept any offer. Select "Cancel anyway", "No thanks" or "Proceed with cancellation".
- Confirm the cancellation when Alo prompts you. You should receive an on-screen confirmation message immediately.
Step 5: collect and store your cancellation confirmation
- Take a screenshot of the confirmation message that appears after you click cancel.
- Check your email inbox (including promotions and spam folders) for a cancellation confirmation email from Alo Yoga.
- This email acts as your proof of cancellation and is essential if a dispute arises later.
- If you receive no confirmation email within two hours, email Alo at [email protected] or contact their support chat with a screenshot of the on-screen confirmation.
How to cancel your Alo Yoga subscription via the app stores
If you signed up through Apple App Store or Google Play Store, you must cancel through that same platform, as Alo does not manage app store billing directly.
Cancelling via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner, then select "Subscriptions".
- Find "Alo Moves" or "Alo Yoga" in your active subscriptions list.
- Tap it and select "Cancel Subscription" or "Edit Subscription".
- Apple may offer you a discounted renewal rate to stay. You can ignore this and proceed to cancel.
- Confirm cancellation. Your access continues until the end of your paid period, then stops automatically.
- Apple sends a cancellation confirmation email to your Apple ID address within minutes.
Cancelling via google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right) and select "Manage subscriptions".
- Find "Alo Moves" or "Alo Yoga" in your active subscriptions.
- Tap it and select "Cancel subscription".
- Google Play may ask you to confirm your reason or offer a retention deal. You can skip both and proceed.
- Confirm cancellation. Your access ends at the end of your current paid period.
- Google sends a cancellation confirmation to your Google Account email.
Alo Yoga subscription pricing and plan options in india
Understanding your current plan and pricing helps you calculate any pro-rata refund you may be entitled to claim.
| Plan type | Billing frequency | Monthly cost (INR) | Cancellation refund eligibility |
|---|---|---|---|
| Monthly subscription | Every 30 days | ₹1,499 | Pro-rata refund for unused days after day 14 |
| Annual subscription | Every 365 days | ₹14,990 (approx. ₹1,250/month) | Pro-rata refund calculated for unused months |
| 3-month package | One-time charge | ₹4,497 (approx. ₹1,499/month) | Pro-rata refund for unused months |
| Cooling-off cancellation (within 14 days, minimal use) | N/A | Full refund | Full refund if unused, no questions asked |
| Standard cancellation (after 14 days) | N/A | N/A | Pro-rata refund or credit toward future use |
What happens after you cancel your Alo Yoga subscription
Cancellation does not end immediately-understanding the timeline helps you avoid surprise charges.
Your access and billing timeline
Once you successfully cancel via the Alo website, your current billing cycle continues until your renewal date. For example, if you cancel on the 5th of the month and your renewal is on the 20th, you retain full access until the 20th, then lose access at midnight. After the 20th, Alo will not charge your payment method again. If you cancel via Apple App Store or Google Play, the same principle applies: your access ends at the end of your current paid period, and no future charges occur.
Confirming the cancellation worked
- Check your email for a confirmation message from Alo Yoga or your app store (Apple or Google) within two hours of cancellation.
- Log back into your Alo account on aloyoga.com after 24 hours and verify that your subscription status shows "Cancelled" or "No active subscription".
- If you cancelled via app store, open the App Store or Google Play and verify that Alo Moves no longer appears in your active subscriptions list.
- Monitor your bank statement or payment app for 30 days after your stated final renewal date to ensure no further charges appear.
Claiming your pro-rata or cooling-off refund
If you qualify for a cooling-off refund (cancelled within 14 days, minimal use) or a pro-rata refund, you must request it in writing. Email Alo Yoga's support team at [email protected] with the subject line "Refund Request - [Your Email Address]". Include your subscription dates, cancellation date, and a brief explanation of why you believe you qualify for a refund (cooling-off period or pro-rata claim). Attach screenshots of your cancellation confirmation and your account subscription page. Alo has 10 business days to process your refund under the Consumer Protection Act. If they do not refund you within this timeframe, escalate to the National Consumer Helpline.
Common mistakes people make when cancelling
Take heart: cancellation mistakes are usually reversible, but avoiding them saves you time and stress.
Mistake 1: cancelling the app instead of the subscription
Uninstalling the Alo Yoga app from your phone does not cancel your subscription. You will still be charged. Always cancel your subscription through aloyoga.com or your app store subscription settings before you delete the app.
Mistake 2: assuming cancellation happens immediately
Your subscription renewal continues through the end of your current billing cycle, even after you hit the cancel button. If you cancel on day 5 of a 30-day cycle, you keep access until day 35, then lose it. You are not charged again after day 35. Plan your cancellation timing accordingly if you want to preserve access until a specific date.
Mistake 3: forgetting to save your cancellation confirmation
Do not rely on memory or verbal promises. Take screenshots of your on-screen cancellation confirmation and keep the email Alo sends you. These form your legal proof if Alo charges you again by mistake or disputes your cancellation request.
Mistake 4: not requesting your refund in writing
Verbal requests mean nothing under Indian consumer law. Yafee recommends sending your refund request by email to [email protected] so you have a timestamped record. Include all relevant details: your account email, subscription plan, cancellation date and the refund reason (cooling-off period or pro-rata claim). Without written documentation, Alo can legally ignore your refund request.
Mistake 5: missing the cooling-off period deadline
The 14-day cooling-off period runs from your first charge, not from your cancellation date. If you wait 20 days to cancel, you have lost your right to a full refund and can claim only a pro-rata refund instead. Mark your calendar for day 14 if you want to preserve this stronger right.
Comparing your options: when to cancel vs. when to pause
Cancellation is not always the best choice-sometimes pausing or downgrading makes more financial sense.
| Situation | Best action | Refund eligibility | Time to implement |
|---|---|---|---|
| Never used the app (within 14 days) | Cancel immediately and claim cooling-off refund | Full refund guaranteed | Instant |
| Temporarily cannot afford it (budget crunch) | Cancel now, rejoin later at no penalty | Pro-rata refund for unused days | 24-48 hours |
| Want a less expensive plan | Downgrade instead of cancel (check if Alo allows) | Not applicable; no refund on downgrade | Instant |
| Found a better wellness app | Cancel and switch immediately | Pro-rata refund possible | 24-48 hours |
| Unsure if you want to keep it | Wait until day 13 and test the app; cancel on day 14 if unhappy | Full cooling-off refund if you decide to cancel | Day 14 window |
Escalation: what to do if Alo Yoga refuses to cancel
Most cancellations process smoothly, but if Alo Yoga ignores your request or continues charging after you cancel, you have legal recourse.
Step 1: send a formal written cancellation notice
Email Alo Yoga at [email protected] with the subject line "Formal Cancellation Request - [Your Name] - [Your Account Email]". Include your full name, account email, subscription plan, current billing amount and the date you want the cancellation to take effect (ideally immediately or within 7 days). Use formal language: "I hereby request the immediate cancellation of my Alo Moves subscription, effective [date]. Please confirm this cancellation in writing within 48 hours." Send this email from the email address linked to your Alo account. Take a screenshot of the email and the delivery confirmation.
Step 2: wait 10 business days for a response
Alo has 10 business days to honour your cancellation request and stop charging your payment method. Monitor your bank statement for charges after your requested effective date. If Alo charges you after this date, document the date, amount and transaction ID.
Step 3: file a complaint with the national consumer helpline
If Alo Yoga does not cancel your subscription or continues charging after 10 days, escalate to the National Consumer Helpline (toll-free: 1800-11-4000). Provide your email request, cancellation screenshots, proof of unauthorised charges and a timeline of events. The National Consumer Helpline will contact Alo on your behalf and demand a full refund. Yafee has helped thousands of consumers recover unauthorised recurring charges through this process.
Step 4: dispute the charges with your bank
Contact your bank and request a chargeback for all charges made after your cancellation request date. Provide your bank with screenshots of your cancellation email and Alo's failure to stop charging. Most banks reverse unauthorised recurring charges within 7 to 30 days.
How yafee helps you manage subscription cancellations
Yafee is a consumer protection platform that specialises in helping Indian users cancel digital subscriptions, claim refunds and understand their rights under the Consumer Protection Act, 2019. Yafee compiles detailed cancellation guides for hundreds of services, tracks common billing problems and escalates disputes to consumer authorities on your behalf. When you use Yafee to cancel Alo Yoga or any other subscription, you gain access to template letters, step-by-step instructions tailored to your specific situation and a record of every communication you send. Yafee also alerts you if your cancellation fails or if the company continues charging you without permission.
Your subscription data and cancellation requests are encrypted and stored securely. Yafee never shares your personal information with third parties. Instead, Yafee acts as your advocate, translating legal jargon into actionable steps and ensuring you keep evidence of every cancellation claim. Whether you need help drafting a formal cancellation letter, calculating your pro-rata refund or filing a complaint with the National Consumer Helpline, Yafee provides the legal framework and practical tools to get results.
Your final checklist: cancelling Alo Yoga in three steps
| Checklist item | Tick when complete | Notes |
|---|---|---|
| Step 1: Cancel via aloyoga.com or app store | [ ] | Use the website if you signed up there; use app store if you signed up via Apple or Google. |
| Step 2: Capture proof of cancellation | [ ] | Screenshot the on-screen confirmation and save the email receipt from Alo or your app store. |
| Step 3: Verify cancellation within 48 hours | [ ] | Log in to your account again and confirm subscription status shows "Cancelled". |
| Step 4: Monitor your statement for 30 days | [ ] | Ensure no charges appear after your final renewal date. |
| Step 5: Request refund if eligible (within 14 days or pro-rata) | [ ] | Email [email protected] with your refund request, cancellation proof and subscription dates. |
Summary: take control of your Alo Yoga subscription now
Alo Yoga's ₹1,499 monthly charge accumulates fast when you stop using the app. The Indian Consumer Protection Act, 2019 guarantees you the right to cancel at any time without penalty, and you qualify for a full cooling-off refund if you act within 14 days of your first charge. Yafee has helped thousands of consumers cancel Alo Yoga, recover unauthorised charges and reclaim control over their digital spending. You now have the legal framework, step-by-step cancellation instructions and proof-gathering techniques to cancel immediately.
Start with your preferred cancellation method-aloyoga.com if you signed up on their website, or your app store if you signed up via Apple or Google. Save every confirmation email and screenshot. If Alo refuses to cancel or continues charging, escalate to the National Consumer Helpline at 1800-11-4000. Your rights are backed by law, and Yafee ensures you have the evidence to enforce them. Cancel today and stop recurring charges tomorrow.