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Frequently asked questions
Cancel Shut Eye: The Right Way
How to cancel Shut Eye and claim your refund in ireland
What Shut Eye is and why cancellation matters
Shut Eye is a sleep and relaxation application built by Enerjoy. The app offers sleep sounds, guided meditations, immersive scenes and sleep tracking to help you fall asleep and monitor your rest patterns. You access basic features free, but unlock premium sounds, smart alarms, extended content libraries and advanced tracking through a paid subscription. You choose between monthly, annual or lifetime plans to suit your budget and commitment level.
Users typically cancel Shut Eye for straightforward reasons: unexpected charges after a trial period, unreliable sleep tracking data, unwanted auto-renewals that drain accounts, or simple overlap with other subscriptions. Some discover the app fails to improve their sleep quality, or the tracking feels inaccurate compared to their actual experience. Whatever drives your cancellation decision, Yafee is here to guide you through a clean, documented process that protects your rights under Irish consumer law. This guide ensures you keep evidence of every step, enabling you to claim a refund if you qualify.
Common subscription plans and what you pay
Before you cancel, confirm your exact plan, billing cycle and next renewal date. Check your most recent receipt or subscription settings in the app itself.
| Plan type | Typical cost (EUR) | Billing cycle | Cancellation ease |
|---|---|---|---|
| Monthly subscription | €12.99 | Renews every 30 days | Easiest; no long-term lock-in |
| Annual subscription | €34.99 | Renews every 12 months | Cheaper per month; check 14-day refund window |
| Lifetime access | €59.99 | One-time purchase only | No renewal; refund possible within 14 days only |
| Free trial | €0 for 7-14 days | Auto-converts to paid plan | Most common source of unwanted charges; cancel before trial ends |
Pricing varies across the Apple App Store and Google Play, and may differ slightly by region. Take a screenshot of your subscription page and most recent bill before you start cancellation. This evidence protects you if Shut Eye disputes your refund claim later.
When you should cancel Shut Eye
Cancel if the app has not improved your sleep, if tracking accuracy feels wrong, if you pay for features you never use, or if you simply cannot afford the subscription anymore. You have an absolute right to cancel at any time in Ireland. Under the Consumer Rights Act 2022, you also qualify for a full refund within 14 days of first purchase if you have not substantially used the service.
Cancellation also makes sense if you've found a cheaper or better sleep app, if your subscription renews before you're ready, or if you spot duplicate or unexpected charges on your payment method. Act within 30 days of spotting an unwanted charge to maximise your refund prospects.
Your consumer rights under irish law
Irish consumer law gives you strong protections when cancelling digital services like Shut Eye.
The consumer rights act 2022 and your 14-day cooling-off period
Under the Consumer Rights Act 2022, you have a statutory 14-day cooling-off period from the date you first access Shut Eye. During this window, you can cancel and claim a full refund without giving any reason, even if you have used the app. This is your strongest legal protection and applies to all digital subscriptions sold to Irish consumers.
The critical requirement: you must prove you requested cancellation within the 14-day window. Written evidence is essential. Email to support, in-app message with a timestamp, recorded chat logs or screenshot confirmation all constitute valid proof. If Shut Eye refuses your refund claim after 14 days, you can escalate the matter to the Competition and Consumer Protection Commission (CCPC), Ireland's statutory consumer authority.
Your legal position after 14 days
After 14 days, you lose your automatic refund right under the cooling-off period. However, you retain the right to cancel your subscription at any time. Shut Eye must honour your cancellation request and stop charging you, though they need not refund past payments unless the service was faulty or misrepresented.
If Shut Eye continues to charge you after you cancel, or if the service fails to match what was promised, you can file a formal complaint with the CCPC. Yafee recommends keeping all cancellation evidence for at least two years in case you need to escalate your claim.
How to cancel Shut Eye step by step
Follow this procedure to cancel cleanly and create a paper trail that protects your refund claim.
Step 1: locate your subscription details
- Open the Shut Eye app on your device (iOS or Android).
- Navigate to your account or settings menu, usually found at the bottom or in the hamburger menu.
- Select "Subscription", "Billing", "Manage subscription" or similar option.
- Take a full screenshot showing your plan type, next billing date and current status.
- Note the exact date you first subscribed (visible on your receipt or in the app).
This screenshot is your proof of subscription. Store it securely in a folder or email it to yourself with today's date in the subject line. You will need this evidence if you later claim a refund.
Step 2: check whether you fall within the 14-day refund window
- Calculate 14 days from your initial purchase date (the day you first subscribed or the day the trial began).
- Compare today's date to that 14-day deadline.
- If you are within 14 days, note this in your cancellation message to Shut Eye; mention the Consumer Rights Act 2022 explicitly.
- If you are past 14 days, you can still cancel and stop future charges, though a refund becomes discretionary.
Yafee advises users to note the 14-day window on any cancellation message. Shut Eye staff may not automatically apply the refund rule, so naming it shows you know your rights and expect compliance.
Step 3: cancel via the app (primary method)
- In the Shut Eye app, go to Account or Settings.
- Select Subscription or Billing.
- Tap "Cancel subscription" or "Unsubscribe".
- The app may offer a discount or prompt you to keep the subscription; decline and confirm cancellation.
- A confirmation message should appear immediately. Take a screenshot of this confirmation.
- Check your email for a cancellation confirmation from Shut Eye or the app store (Apple or Google).
Cancellation via the app is the fastest route. Most users receive immediate confirmation. However, if the app does not offer a cancellation button, proceed to Step 4 (contact support directly).
Step 4: contact Shut Eye support in writing (backup method)
- Visit the Shut Eye website or support page to find the contact email address.
- Compose a cancellation email with the following details:
- Your full name and email address linked to your account.
- Your subscription plan type (monthly, annual or lifetime).
- The date you subscribed or the trial start date.
- A clear statement: "I wish to cancel my Shut Eye subscription effective immediately."
- If within 14 days: "I request a full refund under the Consumer Rights Act 2022, 14-day cooling-off period."
- Send the email and immediately forward a copy to your own email address with today's date.
- Save the confirmation message that arrives in your inbox (if Shut Eye auto-replies).
Use formal, dated language in your email. Avoid emotional tone; stick to facts. A clear, documented cancellation request gives you unquestionable proof if Shut Eye later disputes the cancellation or your refund claim.
Step 5: cancel via your payment method (additional safeguard)
After cancelling in the app or emailing support, also cancel the subscription through your payment source. This prevents accidental re-subscription if Shut Eye fails to process your cancellation request.
- If you subscribed via Apple App Store: go to Settings > [Your Name] > Subscription > Shut Eye > Cancel Subscription.
- If you subscribed via Google Play: open Google Play > Account > Subscriptions > Shut Eye > Cancel.
- If you subscribed via credit card on a Shut Eye website: log into your account and navigate to billing settings, then request immediate cancellation.
- Take a screenshot showing the cancellation is complete.
Double-cancelling (app plus payment method) eliminates any ambiguity and prevents Shut Eye from claiming you failed to cancel properly.
Step 6: verify the cancellation
- Check your email inbox and spam folder for confirmation messages from Shut Eye, Apple, or Google.
- Return to the Shut Eye app 24 hours later and verify the subscription status shows "Cancelled" or "Inactive".
- Check your bank statement or payment app 5-10 days later to confirm no fresh charge appears.
- If a charge appears after cancellation, contact your bank or card issuer immediately and reference your cancellation date and confirmation screenshots.
Verification takes a few days because billing systems process cancellations on their cycle, not instantly. Document every step in a folder or email thread so you have a complete timeline if you need to file a complaint.
Claiming your refund after cancellation
You qualify for a refund only within 14 days of initial purchase and only if you have not substantially used the service. Yafee guides you through the refund claim process.
Refund eligibility: the 14-day rule
You have the strongest refund claim if all of the following apply: you subscribed fewer than 14 days ago, you requested cancellation within those 14 days, you have not heavily used Shut Eye (accessing the app daily for extended periods counts as substantial use), and you provide written proof of your cancellation request.
If you used the app extensively during the trial or early subscription period, Shut Eye may argue you have substantially benefited from the service and therefore forfeit the refund. However, you retain the right to demand the refund; Shut Eye must then justify why you do not qualify. In such disputes, the CCPC can intervene.
How to request your refund
- Reply to your cancellation confirmation email, or send a fresh email to Shut Eye support if you cancelled via the app.
- Reference the Consumer Rights Act 2022, Section 12 (the cooling-off right).
- State your cancellation date and the date you first subscribed.
- Attach screenshots of your subscription proof, cancellation confirmation and your account status showing the subscription is inactive.
- Request the refund in writing: "Please process a full refund to my original payment method within 14 days of this request."
- Send the email and keep a copy in your records.
Most reputable apps process refunds within 10-14 business days once they receive your documented request. Your bank or card issuer may add 1-3 further days depending on their processing time.
If Shut Eye refuses your refund
If Shut Eye denies your refund claim or does not respond within 14 days, escalate to the Competition and Consumer Protection Commission (CCPC). You can file a complaint online at www.ccpc.ie or call their consumer helpline on 01 402 5555.
Prepare your complaint by gathering: your cancellation email, Shut Eye's refusal (if in writing), your subscription proof, your original payment receipt, and a timeline of all contact with Shut Eye. The CCPC investigates complaints at no cost to you and can compel Shut Eye to refund your money if they find the company in breach of consumer law.
Pricing comparison and what you might recover
Here is what you can expect to recover depending on your plan and when you cancel.
| Plan | Amount paid (EUR) | Refund within 14 days | Refund after 14 days |
|---|---|---|---|
| Monthly (€12.99) | €12.99 | €12.99 (full refund) | €0 (past cooling-off period) |
| Annual (€34.99) | €34.99 | €34.99 (full refund) | €0 unless service faulty |
| Lifetime (€59.99) | €59.99 | €59.99 (full refund) | €0 unless service faulty |
If you cancel after 14 days, you lose the automatic refund right. However, if Shut Eye charged you without consent, or if the service is broken or does not match the description, you can claim a refund based on fault or misrepresentation. Yafee recommends documenting any service issues (missing features, broken tracking, app crashes) in screenshots and messages to support, as these strengthen a post-14-day refund claim.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few preventable errors cost users their refunds. Stay alert and follow this guidance.
Mistake 1: cancelling only via email, not the app or payment method
Some users email support and assume the job is done. However, Shut Eye's system may not automatically link your email to your account if the app was purchased via Apple or Google. Always cancel via the app first, then email as a backup. This dual approach eliminates any excuse Shut Eye might offer later.
Mistake 2: failing to take screenshots
Without screenshots, Shut Eye can claim you never requested cancellation. The company's refusal to refund becomes your word against theirs. Screenshots prove your subscription existed, you requested cancellation and when you did so. Take screenshots at every stage: subscription details, cancellation confirmation, the app status after cancellation and the email you sent to support.
Mistake 3: cancelling mid-cycle and expecting a pro-rata refund
If you cancel on day 10 of a monthly billing cycle, Shut Eye owes you a refund only if you are within the 14-day cooling-off period. If you are past 14 days, most subscriptions do not offer pro-rata refunds; you lose the remainder of your paid month. However, your subscription stops immediately, and you are not charged again. Read Shut Eye's terms to confirm this policy, and note it in your refund request if you believe a pro-rata refund is fair.
Mistake 4: not checking the 14-day deadline carefully
The 14-day clock starts on the day you first subscribed, not the day you first opened the app. If you subscribed on January 1 but first used the app on January 5, your 14-day window closes on January 15, not January 20. Miscalculating this deadline may cost you your refund. Mark the deadline on your calendar and cancel well before it passes.
Mistake 5: ignoring unexpected charges after cancellation
If Shut Eye charges you after you have cancelled, do not assume it is an error you must tolerate. Contact your bank immediately and dispute the charge. Provide your cancellation confirmation as evidence. Your bank can reverse the charge and may fine Shut Eye for attempting to charge a cancelled subscription. Report the incident to the CCPC as well, as persistent unwanted charges constitute unfair trading.
What happens after you cancel
Cancellation does not end instantly; several practical steps follow to ensure you stay cancelled and receive any refund owed.
Immediate after cancellation
You lose access to premium features immediately upon cancellation. You retain access to basic free features (if any exist in Shut Eye's freemium model) until the current billing period ends. For example, if you cancel mid-month on a monthly plan, you typically retain premium access until your next billing date, then the app downgrades to free features.
You will receive one or more confirmation emails from Shut Eye, Apple, or Google within 24 hours. File these in a dedicated folder on your computer or email account titled "Shut Eye Cancellation" with today's date. This folder becomes your evidence archive if you later dispute a charge or refund.
5-10 days after cancellation
Check your bank statement or payment app to confirm no new charge has appeared. Billing systems process cancellations on their cycle, so a delay of several days is normal. However, if a charge appears 10 or more days after cancellation, contact Shut Eye support immediately and reference your cancellation date.
If your refund has been approved, it will appear in your bank account 5-14 business days after Shut Eye processes it, depending on your bank. Do not assume silence means denial; give the process time, but follow up if you have heard nothing after 21 days.
14-30 days after cancellation
If you have not received a refund and you are within the 14-day cooling-off period, send a formal refund reminder to Shut Eye. Reference your original cancellation date and cite the Consumer Rights Act 2022. Shut Eye has no legal excuse to withhold a refund within 14 days if you provide evidence you cancelled on time.
If Shut Eye does not refund within 14 days of your formal request, escalate to the CCPC. Provide your complete evidence file: subscription proof, cancellation confirmation, all emails to and from Shut Eye, and your bank statement showing the charge. The CCPC will investigate at no cost to you.
Mistakes to avoid and what to keep safe
Protect yourself by keeping meticulous records and avoiding common traps that delay or prevent refunds.
Build your evidence file now
Create a folder (physical or digital) containing: your original subscription receipt or confirmation email, screenshots of your subscription details, screenshots of your cancellation confirmation, copies of all emails sent to Shut Eye, and copies of replies from support. Include dates on everything. This file is your insurance policy; store it for two years in case you need to file a complaint with the CCPC.
Watch for reactivation attempts
Occasionally, Shut Eye may prompt you to reactivate during the free trial period that follows cancellation, or offer a discount to restart. Resist these offers unless you genuinely want to resubscribe. Each reactivation restarts the billing cycle and complicates any refund claim you may pursue later.
Check your statement regularly
For three months after cancellation, monitor your bank statement and payment apps monthly. Unwanted charges occasionally slip through due to billing system errors. Flag any charge to Shut Eye or your bank immediately; the sooner you dispute, the stronger your case for a reversal.
Key documents and evidence checklist
Use this checklist to ensure you have captured every piece of evidence you need to support a refund claim or dispute.
| Document | What it proves | Where to find it |
|---|---|---|
| Original subscription receipt | The date you subscribed and the plan you bought | Email from Shut Eye, Apple, or Google; also in the app under "Billing" |
| Screenshots of subscription page | Your active subscription status before cancellation | Taken from the Shut Eye app account or settings menu |
| Cancellation confirmation (app or email) | The date and time you requested cancellation | In-app confirmation screen or email from Shut Eye or app store |
| Email to Shut Eye support | Written proof you formally requested cancellation | Copy saved in your email drafts or sent folder |
| Bank statement showing the charge | The amount you were charged and the date | Your bank's online portal or payment app |
Gather these documents as you proceed through cancellation. Do not wait until you need to file a complaint; collect evidence while the information is fresh and accessible.
Final steps and how yafee can help
Cancelling Shut Eye is a process you can complete independently, but Yafee (yafee.com) has helped thousands of consumers cancel subscriptions, claim refunds and resolve billing disputes with confidence.
If Shut Eye refuses to honour your cancellation or refund claim, Yafee provides step-by-step guidance on escalating to the CCPC, drafting formal complaint letters and gathering the evidence you need to win your case. Yafee's contract law specialists understand Irish consumer rights inside out and translate complex legal rules into clear, actionable steps you can follow immediately.
Visit Yafee.com today to access templates for cancellation emails, refund demand letters and CCPC complaints. Yafee also offers live chat support to answer specific questions about your subscription or your rights. Whether you are cancelling now or preparing for a dispute later, Yafee is your trusted resource for transparent, legally sound consumer guidance.
Take action today: gather your evidence, follow the steps above, and claim the refund you are entitled to under Irish law. Yafee is with you every step of the way.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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