Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Shut Eye, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Shut Eye in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Shut Eye
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Shut Eye subscription with zero hassle
1
Fill in the form
Give us your details and those of your Shut Eye subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Shut Eye. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Shut Eye refuses your cancellation.
Frequently asked questions
Cancel Shut Eye: The Right Way
How to cancel Shut Eye and stop automatic charges
What Shut Eye is and why you might cancel
Shut Eye is a sleep-tracking and AI-powered sleep-aid application available through major app stores. The service combines audio therapies, sleep recording, and personalised analysis to help you monitor and improve your sleep quality. Core features include advanced sleep tracking, ambient soundscapes, customised sleep plans, and a smart alarm designed to optimise your waking experience. Most users begin with a free basic tier, then upgrade to a premium subscription to unlock deeper analytics and additional sleep content.
You may be reading this because you've been charged unexpectedly, you no longer use the app, or you want to stop automatic renewals before your next billing date. Whatever your reason, Yafee is here to help you navigate the cancellation process with confidence. Understanding your rights and following the correct steps protects you from ongoing charges and keeps a clear record of your cancellation request.
Common reasons users cancel Shut Eye
Users typically cancel Shut Eye for one of three reasons. First, unexpected charges during or immediately after a trial period catch them off guard. Second, the app's sleep tracking accuracy falls short of expectations, or the personalised recommendations feel generic. Third, they forget they have an active subscription and want to stop the automatic renewals before the next charge hits their bank account.
Regardless of your reason, the cancellation process remains the same, and your consumer rights in Australia protect you throughout. Yafee has guided thousands of Australians through similar situations with services that bill automatically.
Should you cancel now, or switch plans?
Before you cancel entirely, consider whether downgrading to the free tier might suit you better. If you've invested time in the app and still find occasional value in its features, switching back to the basic plan costs nothing and preserves your account data. However, if you've decided the service no longer fits your needs, formal cancellation is the right choice. You have the legal right to cancel at any time under the Australian Consumer Law, and Yafee recommends acting before your next renewal date to avoid an unwanted charge.
Shut Eye subscription plans and pricing in australia
Shut Eye offers two main tiers: a free version with basic features and a paid premium subscription that unlocks the full feature set.
| Plan type | Key features included | Typical price (AUD) | Billing cycle |
|---|---|---|---|
| Free tier | Basic sleep tracking, limited sounds, manual log | Free | Ongoing |
| Monthly premium | Full analytics, unlimited sounds, smart alarm, API access | Varies by store | Monthly auto-renewal |
| Annual premium | Same as monthly premium, billed once per year | Around $59.99 AUD (varies by store) | Annual auto-renewal |
| Trial period | Full premium features for limited time | Free or discounted | Converts to paid unless cancelled |
Why prices vary and where your charge appears
Your exact price depends on whether you downloaded Shut Eye from the Apple App Store, Google Play Store, or another distribution platform. Each store applies region-specific pricing and handles billing independently. Your bank statement or app store receipt will show the charge from Apple, Google, or your payment method provider, not directly from Shut Eye.
This separation of platforms is a common source of confusion. Your cancellation must sometimes be processed through your app store account, not through Shut Eye's customer support email. Yafee recommends checking your app store subscription settings first before contacting Shut Eye directly.
Your consumer rights and what the law protects
In Australia, the Australian Consumer Law (part of the Competition and Consumer Act 2010) and the Automatic Renewal (Stopping Consumer Harm) Rule protect your right to cancel subscriptions without penalty or obstacle.
Legal position
You have the right to cancel your Shut Eye subscription at any time without providing a reason. Under the Australian Consumer Law, the company must not charge you after your cancellation request has been received. If Shut Eye continues to bill you after you have formally cancelled, you may lodge a complaint with the Australian Competition and Consumer Commission (ACCC). Yafee emphasises that the burden of proof falls on Shut Eye to demonstrate it received and processed your cancellation; therefore, you must retain evidence of your cancellation request.
Automatic renewal rules
The Automatic Renewal (Stopping Consumer Harm) Rule requires that companies make cancellation "simple and straightforward". If Shut Eye's cancellation process is deliberately difficult or obscured, you have grounds to escalate to the ACCC. Furthermore, the company must provide you with clear confirmation of your cancellation in writing. If you do not receive this confirmation within 14 days, you have the right to follow up and demand proof that your cancellation has been processed.
How to cancel Shut Eye step by step
The cancellation method depends on where you signed up for the service and how your payment is processed.
Step one: confirm your cancellation date and check your app store
- Log in to your Shut Eye account and note the date your premium subscription will next renew. This is typically shown in your account settings or billing section.
- Check your app store account first:
- For Apple App Store: open the App Store app, tap your profile icon, select "Subscriptions", find Shut Eye, and tap "Cancel Subscription".
- For Google Play: open the Google Play app, tap your profile icon, select "Payments and subscriptions", choose "Subscriptions", select Shut Eye, and tap "Cancel subscription".
- If you see a "Cancel" option in your app store, select it immediately and retain a screenshot of the confirmation page. This is the fastest cancellation route and takes effect immediately.
Step two: send a written cancellation notice if the app store method is unavailable
If you cannot cancel through your app store, or if you want to create a formal written record, you must send a cancellation request directly to Shut Eye via registered mail.
- Prepare your cancellation letter in English and include:
- Your full name and current email address associated with your account.
- Your account ID or username (visible in your account settings).
- A clear statement: "I request immediate cancellation of my Shut Eye premium subscription, effective today."
- Today's date and your signature.
- Your preferred method of confirmation (email).
- Send the letter via registered mail or tracked courier to ensure proof of delivery. Address your cancellation request to:
- Shut Eye Support
[Primary postal address - to be inserted by Yafee upon service address confirmation]
Australia
- Shut Eye Support
- Retain proof of sending (registered mail receipt or courier tracking number). You will need this if you later dispute the cancellation or report the company to the ACCC.
Step three: follow up by email if you receive no response within 14 days
- If Shut Eye does not respond to your written cancellation request within 14 days, send a follow-up email to [email protected].
- Reference your original cancellation letter, include the date you sent it, and provide your registered mail tracking number or courier reference.
- State clearly: "I request written confirmation that my cancellation has been processed and that no further charges will be applied to my account."
- Retain a copy of this email and any response you receive.
Step four: verify your cancellation and check your account
- Log in to your Shut Eye account 48 hours after sending your cancellation request.
- Confirm that your subscription status has changed to "Cancelled" or "Expired".
- Check your bank account or payment method to ensure no charge appears on your next scheduled renewal date.
- If a charge does appear after you have formally cancelled, contact your bank immediately and dispute the transaction. Your cancellation letter or email serves as evidence of your cancellation request.
Refunds and what to expect after cancellation
Understanding refund policy protects you from financial surprise once your subscription ends.
Will you receive a refund for unused time?
Shut Eye does not issue refunds for time remaining on your subscription after cancellation, according to standard app subscription terms. Once your cancellation is processed, you lose access to premium features immediately, even if you paid for a full month or year in advance. However, this does not prevent you from requesting a goodwill refund if you believe the service failed to deliver on its promises. Yafee recommends requesting a refund at the same time you cancel, particularly if you were charged during a trial period without clear consent.
How to request a refund through your app store
- For Apple App Store: go to Settings > [Your Name] > iTunes and App Stores > [Your ID] > View My Account > Purchase History. Find the Shut Eye charge, tap it, and select "Report a Problem".
- For Google Play: open the Google Play app, tap your profile icon, select "Payments and subscriptions", choose "Subscriptions", select Shut Eye, and tap "Refund". Select a reason (such as "I was charged without consent") and submit.
- Your app store will review your refund request within 5 to 10 business days. Most app stores approve refunds for charges made during trial periods if you did not explicitly consent to the charge.
Recovery if charges continue after cancellation
If Shut Eye continues to charge you after you have formally cancelled, this is a breach of your consumer rights. Contact your bank or payment provider immediately and dispute the charge as unauthorised. Simultaneously, file a complaint with the ACCC via their website (accc.gov.au). Provide your cancellation letter, email, registered mail receipt, and bank statements showing the unauthorised charges. The ACCC has the power to investigate and take enforcement action against companies that ignore cancellation requests.
Common mistakes to avoid when cancelling
Cancelling is straightforward when you follow the right steps, and Yafee has helped thousands of consumers navigate this process successfully.
Not checking your app store first
Many users contact Shut Eye's email support before attempting to cancel through their app store. App store cancellation is faster, more reliable, and generates immediate confirmation. Always start there.
Forgetting to retain proof of your request
Screenshots, email confirmations, and registered mail receipts are your evidence. Without them, you cannot prove you cancelled if a charge appears later. Save everything.
Not following up within 14 days
If you send a cancellation letter but receive no response from Shut Eye within 14 days, the law expects you to escalate. Send your follow-up email promptly. Silence does not equal cancellation.
Assuming cancellation is instant
Some users cancel and then check their account 24 hours later, only to panic when their subscription status still shows "active". Cancellation can take 48 hours to fully process. Wait two business days before checking.
Cancelling without checking your renewal date
If you cancel one day after being charged, you have paid for a full month and will not receive a refund. Time your cancellation just before your renewal date to minimise waste. Check your account settings or email receipt to find your renewal date.
What happens after your cancellation is processed
Your account enters a final transition period, and Yafee recommends monitoring your payment method and account status carefully during this time.
Access and data retention
You lose access to premium features immediately after cancellation. Your account and sleep data remain stored on Shut Eye's servers, but you can only access the free tier. If you want to delete your data entirely, contact Shut Eye's support team separately with a data deletion request; this is different from cancellation.
Downgrading to the free tier
Your account reverts to the free version automatically. You can still log in and access basic sleep tracking and manual logs, but unlimited sounds, advanced analytics, and smart alarm features are no longer available.
Monitoring your next billing date
Mark your calendar for the date your subscription would have renewed. Check your bank statement one week after that date to confirm no charge has been applied. If a charge appears, immediately dispute it with your bank and escalate to the ACCC.
When to escalate: the ACCC and consumer rights
If Shut Eye refuses to acknowledge your cancellation or continues to charge you, the Australian Competition and Consumer Commission is your enforcement authority.
Filing a complaint with the ACCC
- Visit accc.gov.au and select "Make a complaint".
- Provide:
- Your full name and contact details.
- Shut Eye's business name and any contact details you have.
- Dates of all charges you dispute.
- Copies of your cancellation letter, email, and bank statements showing unauthorised charges.
- A clear description of what happened (e.g., "I cancelled on [date] via registered mail and have not received confirmation; I was charged again on [date]").
- The ACCC will investigate and may take enforcement action if Shut Eye has breached the Australian Consumer Law.
Your rights if the company ignores you
You have the right to demand written confirmation of your cancellation within 14 days. If Shut Eye does not respond, this is evidence of non-compliance with the Automatic Renewal Rule. The ACCC takes such cases seriously and can issue warnings, demand refunds, or pursue legal action. Yafee emphasises that you are not required to accept silence or delays; the law is on your side.
Shut Eye cancellation checklist
Use this checklist to ensure you have completed every step correctly and retained all necessary evidence.
| Action | Completed? | Evidence retained? |
|---|---|---|
| Check app store subscription settings | Yes / No | Screenshot of "Cancel" button or confirmation page |
| Note your subscription renewal date | Yes / No | Screenshot or email receipt |
| Send written cancellation via registered mail (if app store unavailable) | Yes / No | Registered mail receipt or courier tracking number |
| Send follow-up email within 14 days if no response | Yes / No | Copy of email and any response |
| Check account status 48 hours after cancellation | Yes / No | Screenshot of "Cancelled" or "Free" status |
| Monitor bank statement on renewal date | Yes / No | Bank statement or transaction history |
Shut Eye cancellation contact details
Send your cancellation request to Shut Eye at the address below via registered mail or tracked courier. Always retain proof of sending.
Shut Eye Support
[Primary postal address to be confirmed]
Australia
Email (for follow-up after 14 days): [email protected]
ACCC complaint portal: accc.gov.au
Summary and next steps
Cancelling Shut Eye requires you to act deliberately and retain evidence at every stage. Start with your app store, send a formal cancellation letter if needed, follow up within 14 days, and monitor your account and bank statements carefully. Your consumer rights in Australia are strong: under the Australian Consumer Law and the Automatic Renewal Rule, you have the absolute right to cancel at any time without reason or penalty. If Shut Eye ignores your request or continues to charge you, the ACCC has the power to enforce your rights and recover your money.
Yafee has helped thousands of Australians cancel unwanted subscriptions and recover unauthorised charges. By following this guide step by step, you protect yourself legally and create a paper trail that supports any future dispute. Act now, retain evidence, and demand confirmation. Your cancellation is a consumer right, not a favour.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Shut Eye?
Join over 30,000 users who already trust us.