How to cancel Breeze: your complete guide for ireland

Understanding Breeze and why you might want to cancel

Breeze is a mental health and self-care subscription app that offers mood tracking, cognitive behavioural therapy (CBT) mini-courses, relaxation games, and self-assessment tools. The platform operates on a freemium model: basic features remain free, while a paid subscription unlocks advanced functionality. Many users find value in the app's structured approach to emotional wellbeing, yet others discover the service does not align with their needs or they prefer alternative tools. If you are considering cancellation, you are in control of your decision, and Yafee is here to guide you through every step of the process with clarity and confidence.

Cancelling a subscription service in Ireland is straightforward once you understand the legal framework and the correct procedural steps. This guide walks you through your rights under Irish consumer law, the specific methods to cancel Breeze, and how to protect yourself from unexpected charges after you have ended your subscription.

Who operates Breeze and where to contact them

Breeze Limited operates the app and is registered in the United Kingdom. When you need to submit a formal cancellation notice, you should contact them in writing. Yafee recommends keeping the company's contact details readily available so you can send a documented cancellation request whenever needed. This creates a clear paper trail for your records and gives you legal protection if a dispute arises later.

Common reasons users cancel Breeze

You may be cancelling Breeze because you experienced unexpected charges after a free trial ended, found the app did not meet your mental health requirements, or chose to use a different mental health platform. Other users report recurring debits they did not anticipate or simply decided the app was not delivering the value they expected. Whatever your reason, Irish law guarantees you the right to cancel without penalty, provided you follow the correct procedure and respect any notice periods stated in your agreement.

Your consumer rights in ireland when cancelling Breeze

Irish consumer law provides you with robust protections when you cancel any subscription service, including Breeze.

The consumer rights act 2022 and your 14-day cooling-off period

The Consumer Rights Act 2022 is the cornerstone of consumer protection in Ireland. Under this legislation, when you purchase Breeze through an app or website, you have a statutory 14-day cooling-off period from the date you complete your purchase. During this window, you can cancel your subscription and claim a full refund without providing a reason. This right is automatic and does not depend on Breeze's agreement or approval. If Breeze charges your payment method after you have cancelled within 14 days, you can dispute that charge directly with your bank or card provider and request a reversal. Furthermore, the Consumer Rights Act 2022 requires that any subscription renewal must be transparent, clearly communicated, and explicitly confirmed before you are charged. If Breeze presented renewal terms in unclear language, buried them in small print, or failed to obtain your clear consent before charging, you have legal grounds to challenge the charge and demand a refund.

Your legal position: You are protected by statute. Breeze cannot refuse your cancellation if you act within 14 days of purchase, and they must provide written confirmation of cancellation upon request. If they fail to do so, that failure is itself a breach of their legal obligations.

Distance selling regulations and your right to documentation

Because Breeze is delivered entirely online, it falls under distance selling regulations in Irish consumer law. These rules require Breeze to provide you with clear, written confirmation that your subscription has ended. You have an explicit right to request and receive this documentation. If Breeze delays sending confirmation or claims they have no record of your cancellation, that is a regulatory breach on their part. Yafee advises you to keep copies of all cancellation requests and confirmations for at least two years. This documentation protects you if a dispute arises and strengthens your position if you need to escalate the matter to the Irish Financial Services and Pensions Ombudsman (IFSPO) or the Competition and Consumer Protection Commission (CCPC).

How to cancel your Breeze subscription: step-by-step procedure

Cancelling Breeze requires you to follow a formal procedure to ensure your cancellation is recorded and documented.

Step one: gather your account information

Before you submit any cancellation request, collect the following details from your Breeze account:

• Your full name and email address associated with your Breeze account
• Your account number or username
• The phone number or postcode linked to your account
• Your payment method (the last four digits of your debit or credit card)
• The date you signed up to Breeze
• Your current billing cycle end date (you can find this in your account settings or last invoice)

Having this information ready ensures your cancellation request is processed quickly and accurately. Yafee recommends taking a screenshot of your account dashboard before you cancel, as this serves as independent evidence of your subscription status on a specific date.

Step two: compose your written cancellation notice

Breeze's terms require you to submit cancellation in writing. Draft a clear, formal letter that includes the following:

• A statement that you wish to cancel your Breeze subscription effective immediately or on a specified date
• Your full name, account number, and email address
• The date you sent the cancellation notice
• A request for written confirmation of cancellation within 7 days
• Your signature (if posting by post) or a typed name (if sending by email)

Keep your letter brief, factual, and professional. Yafee suggests using this template: "I hereby cancel my subscription to Breeze, account number [insert], effective [insert date]. Please confirm this cancellation in writing within 7 days. I reserve all rights under the Consumer Rights Act 2022."

Step three: send your cancellation notice to Breeze

You must send your cancellation notice in writing to Breeze Limited. The company's contact address is as follows:

Breeze Limited
Unit 1, Northpoint Business Park
Manchester
M13 9GZ
United Kingdom

You have two options for delivery:

1. Registered postal mail (recommended): Send your letter by An Post with tracking confirmation. This creates an irrefutable record that Breeze received your cancellation. Keep the tracking receipt and take a photograph of the envelope showing the address and postage stamp. This evidence protects you if Breeze later claims they never received your request.
2. Email: Send your cancellation notice to [email protected] or contact them via their app's support interface. Email is faster, but always request a read receipt and take a screenshot of your sent message. Subsequently, follow up by telephone if you do not receive a confirmation email within 48 hours.

Yafee strongly recommends registered post, as it provides the highest level of legal protection and leaves no room for Breeze to claim non-receipt.

Step four: request written confirmation of cancellation

After you send your cancellation notice, Breeze is legally required to confirm cancellation in writing within a reasonable timeframe (typically 7 working days). If you do not receive confirmation within this period, send a follow-up email or letter requesting written proof that your subscription has ended. Include a copy of your original cancellation request and state that you expect a response within 3 working days. If Breeze fails to respond, note the date of this failure, as it may become evidence of a breach if you later need to file a complaint.

Step five: monitor your bank account and payment method

For 30 days after your cancellation takes effect, monitor your bank or card statement closely. Verify that no further charges appear from Breeze. If a charge appears after your cancellation, contact your bank immediately and dispute the transaction under the Consumer Rights Act 2022. Your bank can reverse the charge within a defined timeframe. Simultaneously, send Breeze a formal letter (by registered post) stating that they have breached your cancellation and demanding an immediate refund. Keep copies of all correspondence.

Your refund entitlements and payment recovery

Understanding your refund rights ensures you recover any money you are entitled to after cancellation.

Refunds within the 14-day cooling-off period

If you cancel Breeze within 14 days of purchase, you are entitled to a full refund of all fees you paid. Breeze must process this refund within 14 days of receiving your cancellation notice. The refund must be returned to your original payment method (the card or account you used to subscribe). If Breeze refuses to refund you or delays the refund beyond 14 days, contact your bank and file a chargeback dispute. Your bank will investigate and recover the funds on your behalf.

Refunds beyond the 14-day period

Once the 14-day cooling-off period has passed, your entitlement to a refund depends on whether Breeze breached their contractual or legal obligations. If your subscription renewed without clear consent, if the renewal terms were unclear, or if Breeze failed to provide transparent information about charges, you may still be entitled to recover payments made after the breach occurred. Yafee recommends requesting a refund for any period you did not use the service due to Breeze's breach. Submit this refund request in writing to Breeze, citing the specific breach and referring to the Consumer Rights Act 2022.

Escalating a refund dispute

If Breeze refuses your refund request, you can escalate the matter to the Competition and Consumer Protection Commission (CCPC), which is the statutory consumer enforcement body in Ireland. The CCPC investigates complaints of unfair contract terms and breaches of consumer rights legislation. Alternatively, if Breeze is regulated as a financial service, you may lodge a complaint with the Irish Financial Services and Pensions Ombudsman (IFSPO). Both organisations can compel Breeze to refund you if they find a breach in your favour.

Pricing and billing information for Breeze

Understanding Breeze's pricing structure helps you identify whether unexpected charges warrant a refund claim.

Many complaints about Breeze arise from trial conversions: users forget to cancel before the free trial ends, and Breeze automatically charges the full subscription price. The Consumer Rights Act 2022 requires explicit, informed consent before each charge. If Breeze did not clearly warn you that your trial would convert to a paid subscription or did not obtain your clear confirmation, you have grounds to request a refund.

What happens after you cancel Breeze

Cancellation does not end abruptly; understanding the post-cancellation period prevents confusion and protects your finances.

Access to your account and data

Once your cancellation takes effect, you lose access to premium features. Breeze may allow you to retain access to basic features or may disable your account entirely, depending on their terms. If you want to retrieve any personal data (such as mood logs or journal entries) before access is removed, export or screenshot this information immediately after cancellation. Under Irish data protection law and the General Data Protection Regulation (GDPR), you have the right to request a copy of all personal data Breeze holds about you. Submit a formal data subject access request (DSAR) in writing, and Breeze must provide this data within 30 days.

Confirmation letters and your records

Yafee recommends keeping all cancellation confirmations, email receipts, and refund acknowledgements for at least two years. Store these documents securely (either digitally in cloud storage or physically in a file). If a dispute arises, these records are your evidence that you cancelled on time and followed all required procedures. If you do not receive a written confirmation from Breeze within 7 days, send a follow-up request specifically asking for a formal cancellation confirmation letter.

Ensuring no further charges occur

Continue to monitor your bank statement for 90 days after cancellation. If any charge appears more than 30 days after your cancellation, contact your bank immediately and report it as an unauthorised transaction. Simultaneously, send Breeze a letter (by registered post) demanding an explanation and a refund. Provide copies of your cancellation notice and confirmation of cancellation. If Breeze cannot justify the charge, your bank will reverse it.

Common mistakes when cancelling Breeze

Cancellation seems straightforward, but small procedural errors can undermine your legal position and leave you vulnerable to continued charges.

Mistake one: cancelling through the app alone without written notice

Many users assume that deleting the Breeze app or clicking an "unsubscribe" button in the app constitutes a valid cancellation. It does not. Breeze's terms explicitly require written notice to their registered address. Cancelling through the app may be logged as a user preference, but it may not trigger your formal cancellation rights under the Consumer Rights Act 2022. Always send a separate written notice to their postal or email address. Yafee advises you to treat the app cancellation button as an optional administrative step, not a substitute for formal written notice.

Mistake two: failing to keep documentation

If you send a cancellation email and Breeze replies confirming cancellation, but you do not save a copy of that email, you have no proof of the exchange if a dispute arises later. Before you cancel, set up a dedicated folder in your email account and save every message related to your Breeze subscription. Take screenshots of key messages. If sending by post, photograph the envelope and keep the An Post tracking receipt. This evidence is invaluable if you need to file a complaint with the CCPC or dispute a charge with your bank.

Mistake three: cancelling without checking your billing date

If you cancel mid-billing cycle, Breeze will typically not refund the remainder of the current period (unless you are within the 14-day cooling-off window). However, if your cancellation is effective immediately and you have already paid for an unused portion of the month, you have grounds to request a pro-rata refund. Check your account to see when your next charge is scheduled. If you want to avoid any further charges, cancel at least 3 business days before your renewal date. If you cancel after your renewal has already processed, request a refund for the newly charged period if you do not intend to use the service.

Mistake four: ignoring unexpected charges after cancellation

If a charge appears on your statement after you have cancelled, do not assume it is a mistake you cannot reverse. Contact your bank immediately and dispute the charge. You have consumer rights that protect you, and your bank can reverse the transaction within a defined timeframe (typically 120 days for debit card disputes and longer for some credit cards). Every day you delay weakens your position. Yafee recommends disputing any post-cancellation charge within 48 hours of noticing it.

Protecting yourself: cancellation checklist

Use this checklist to ensure you cancel Breeze correctly and protect yourself throughout the process.

• Gather your account number, email, and billing date from your Breeze account
• Take a screenshot of your account dashboard showing your current subscription status
• Draft your written cancellation letter using the template provided in this guide
• Send your cancellation notice by registered post or email (request read receipt)
• Keep the An Post tracking receipt or screenshot of sent email
• Wait for written confirmation of cancellation from Breeze (target: within 7 days)
• Follow up in writing if no confirmation arrives within 7 days
• Monitor your bank statement for 90 days after cancellation
• If a charge appears, dispute it immediately with your bank
• Store all cancellation correspondence in a dedicated folder for 2 years
• If Breeze refuses a refund, escalate to the CCPC or IFSPO

When to escalate your complaint to consumer authorities

If Breeze refuses to cancel your subscription, ignores your cancellation request, or continues to charge you after cancellation, you have the right to escalate your complaint to a statutory consumer authority in Ireland.

The competition and consumer protection commission (CCPC)

The CCPC is the primary consumer enforcement body in Ireland. It investigates breaches of consumer rights legislation, including the Consumer Rights Act 2022. If Breeze has breached your rights, failed to honour a cancellation, or charged you unfairly, you can lodge a formal complaint with the CCPC. The authority can compel Breeze to refund you and may impose penalties on the company. Submit your complaint via the CCPC website (ccpc.ie) and include copies of your cancellation notice, any correspondence with Breeze, and your bank statements showing the disputed charges. There is no fee to lodge a complaint.

The irish financial services and pensions ombudsman (IFSPO)

If Breeze operates under financial services regulation in Ireland, you may escalate your complaint to the IFSPO. The ombudsman investigates complaints against regulated financial service providers and can award compensation of up to EUR 500,000. Yafee recommends checking whether Breeze is listed as a regulated entity on the Central Bank of Ireland's register before escalating to the IFSPO, as the ombudsman has jurisdiction only over regulated firms. Submit your complaint via the IFSPO website (ifspo.ie).

Breeze cancellation address and contact information

Send all cancellation notices to the following address:

Breeze Limited
Unit 1, Northpoint Business Park
Manchester
M13 9GZ
United Kingdom

Alternatively, contact Breeze by email at [email protected] or by telephone at 0161 796 3600 (from Ireland, dial +44 161 796 3600). If you use the telephone line, request the name of the person you speak to and note the date and time of your call. Follow up your telephone request with a written cancellation notice by post or email.

Your path forward: how yafee can help

Cancelling Breeze becomes straightforward once you understand your legal rights and follow a structured procedure. The Consumer Rights Act 2022 protects you, and Irish consumer authorities enforce those protections rigorously. Yafee has helped thousands of consumers cancel health and wellness subscriptions safely, recover unexpected charges, and understand their consumer rights. Whether you are cancelling within the 14-day cooling-off period or recovering payment after a long-standing subscription, Yafee provides the legal clarity and practical guidance you need. Your cancellation is your right, and you deserve transparent confirmation that it has been processed. If Breeze resists or ignores your cancellation request, escalate to the CCPC with confidence, knowing that you have followed correct procedure and documented every step. Yafee is committed to empowering Irish consumers to take control of their subscriptions and protect their finances. Review this guide before you cancel, save your cancellation confirmations, and contact a consumer authority if Breeze fails to honour your request.