How to cancel Flo premium in ireland and protect your digital subscription rights

What is Flo and why you might want to cancel

Flo is a reproductive health tracking application that monitors your menstrual cycle, fertility windows, and pregnancy progress. The app operates on a freemium model: basic tracking features remain free, while Flo Premium unlocks personalised health insights, medical articles, and advanced fertility reports through automatic monthly or annual billing.

If you have subscribed to Flo Premium and now wish to stop the recurring charges, you need clear guidance on your legal rights and the safest cancellation method. Under Irish consumer law, you have strong protections when cancelling digital subscriptions. Yafee has created this guide to walk you through every step of cancelling your subscription safely, understanding your entitlements to refunds, and ensuring Flo complies with your cancellation request.

How Flo subscription billing works

Flo charges you through the platform where you subscribed: the Apple App Store, Google Play Store, or directly via the Flo website. Your subscription renews automatically on the same date each billing cycle, and the charge appears on your payment card or Apple/Google account statement. Deleting the Flo app or removing it from your device does not cancel your subscription. You must actively cancel the subscription itself through the correct channel, or the charges will continue.

Subscription plans and pricing in ireland

Here is what you will encounter when managing your Flo billing in euros:

Prices vary by platform and promotional campaigns. Your exact charge appears at checkout before you confirm payment. Most importantly, any free trial period ends automatically and converts to a paid subscription unless you cancel before the trial expires. This is a critical moment: set a phone reminder to cancel before day 7 if you do not want to be charged.

Your consumer rights when cancelling Flo in ireland

Ireland's consumer protection framework gives you enforceable rights when you cancel digital services and subscriptions.

The 14-day cooling-off period and how to claim it

Under the Consumer Rights Act 2015, you have the right to cancel most digital services within 14 days of purchase without giving a reason. However, there is a critical condition: you must not have begun using the service substantially. If you have already logged menstrual entries, generated reports, or meaningfully accessed Flo Premium features, you may lose this right because the service has been "performed".

If your purchase is within the 14-day window and you have not used Premium substantially, you can request a full refund immediately. Contact Flo directly, state clearly that you are exercising your cooling-off right under the Consumer Rights Act 2015, and keep a dated copy of all correspondence. Flo must process your refund within 14 days of receiving your cancellation request.

Automatic renewal rules and your unconditional cancellation right

Under Irish law, Flo must make cancellation as straightforward as the process of concluding your subscription. The Consumer Rights Act 2015 mandates that if you subscribed in two taps on the app, cancellation cannot require you to email support or complete a lengthy web form. Cancellation must be simple, accessible, and available within the app or website account portal.

You have an unconditional right to cancel your subscription at any time after your initial billing period ends. Flo cannot impose early cancellation penalties, lock-in periods, or additional charges for leaving. If Flo charges you after you have cancelled, you can dispute that charge with your bank or card provider and request a refund under consumer dispute resolution rules.

Your legal position: You can cancel anytime after the first billing period, you will not be charged a penalty, and you have 14 days to cancel trial subscriptions before conversion to paid. If Flo refuses to cancel, you can escalate your complaint to the Competition and Consumer Protection Commission (CCPC), Ireland's consumer authority.

How to cancel Flo premium: step-by-step methods

You can cancel Flo through the app, the website, or by contacting support directly; the fastest and safest method is through your payment platform or Flo's account portal.

Cancelling through the Flo app on iOS

1. Open the Flo app on your iPhone or iPad.
   • Tap your avatar (profile icon) in the top-left or bottom-right corner of the screen.
   • Select "Settings" or "Account Settings" from the menu.
2. Scroll down to find "Manage Subscription" or "Subscription Manager".
   • If you cannot see this button, proceed to the website method instead.
3. Tap "Manage Subscription" to access your subscription status.
   • You will see your current plan, next billing date, and renewal amount.
4. Select "Cancel Subscription" or "Cancel Plan".
   • The app may ask you to confirm your reason for cancelling. Select "Other" or provide brief feedback if prompted.
   • Confirm the cancellation by tapping the final confirmation button.
5. You will receive an on-screen confirmation message.
   • Screenshot this confirmation and save the cancellation date.
   • You should also receive a confirmation email within minutes.

Cancelling through the Flo app on android

1. Open the Flo app on your Android device.
   • Tap the menu icon (three horizontal lines) or your profile avatar.
   • Select "Settings" or "Account".
2. Look for "Manage Subscription", "Subscriptions", or "Billing".
   • This option may be labelled differently on some Android versions.
3. Tap your active subscription.
   • You will see your plan details and the date of your next charge.
4. Select "Cancel" or "Unsubscribe".
   • Confirm your cancellation request.
   • You may be offered a discount to retain you; decline this if you wish to cancel permanently.
5. Verify the cancellation on screen and save the confirmation reference.
   • Check your email inbox for a cancellation confirmation from Flo within 24 hours.

Cancelling through the Flo website

1. Visit the Flo website and log in with your registered email and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to "Account Settings" or "My Account".
   • Look for "Subscriptions", "Billing", or "Manage Subscription" in the main menu.
3. Locate your active Flo Premium subscription.
   • You will see your plan type, next billing date, and amount due.
4. Click "Cancel Subscription" or "Cancel Plan".
   • You may be asked why you are leaving; provide honest feedback if you wish, but this is optional.
5. Confirm the cancellation by clicking the final confirmation button.
   • Take a screenshot of the confirmation page showing your cancellation was successful.
   • The page will display "Your subscription has been cancelled" or similar text.
6. Check your email for a cancellation confirmation email.
   • Save this email in a folder for your records in case you need to dispute billing later.

Cancelling if you subscribed through apple app store

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Flo app itself.
2. Tap your name at the top of the Settings screen.
   • Select "Subscriptions".
3. Find and tap "Flo" in the list of active subscriptions.
   • You will see your current plan and next billing date.
4. Tap "Cancel Subscription".
   • Confirm the cancellation.
5. You will see confirmation that your subscription has been cancelled.
   • Apple will send you a cancellation email to your registered Apple ID account.

Cancelling if you subscribed through google play store

1. On your Android device, open the Google Play Store app.
   • Do not open the Flo app.
2. Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions".
   • Tap "Subscriptions".
3. Find and select "Flo".
   • You will see your subscription status and renewal date.
4. Tap "Cancel subscription".
   • Google may offer you a discount; decline this if you wish to cancel permanently.
5. Confirm the cancellation.
   • You will receive a confirmation email from Google Play.

Contacting Flo support if you cannot cancel online

If the cancellation button does not appear in the app or website, or if you encounter technical problems, contact Flo support directly. Send an email to Flo's support team stating your name, email address, the subscription plan you wish to cancel, and your next billing date. Use the phrase "I request cancellation of my Flo Premium subscription effective immediately, in accordance with my consumer rights under Irish law." Keep a copy of your email and the date you sent it. Flo must respond and process your cancellation within 14 days.

What happens after you cancel Flo premium

Once you cancel, your access to Flo Premium features will end, but your free features will remain available.

When your access ends

Your Flo Premium access will end on the date of your next scheduled billing. For example, if you cancel on 15 March and your next billing date is 20 April, you will retain Premium access until 20 April. After that date, your account reverts to Flo Free, and you will no longer see the paid features or personalised insights.

You can continue to use Flo's free basic tracking features after cancellation. Your menstrual data and cycle history will remain in your account unless you delete them manually.

Cancellation confirmation and record-keeping

Always save your cancellation confirmation email and take a screenshot of the cancellation confirmation screen. These documents prove you cancelled before your next billing date if Flo charges you in error. If an unauthorised charge appears after your confirmed cancellation, you can dispute it with your bank or card provider and reference your cancellation confirmation as evidence that you did not authorize the charge.

How to claim a refund for unwanted charges

You may be entitled to a refund if you cancel during a trial period, within 14 days of purchase, or if Flo charges you after cancellation.

Refund eligibility under irish law

You qualify for a refund if you cancel during a free trial before it converts to a paid subscription. You also qualify if you exercise your 14-day cooling-off right under the Consumer Rights Act 2015 and have not meaningfully used the service. If Flo charges you after you have cancelled, that charge is unauthorised and you can dispute it as a billing error.

Flo is not required to refund you for partial months if you cancel mid-cycle, unless you exercised your cooling-off right or if the trial-to-paid conversion was not clearly disclosed. Always check Flo's refund policy in their terms and conditions, but Irish consumer law gives you stronger protections than Flo's policy if there is a conflict.

How to request a refund from Flo

1. Contact Flo support directly via email or in-app messaging.
   • State your reason for the refund: "I cancelled during my trial period" or "I am within the 14-day cooling-off period and request a full refund".
2. Provide your account email, subscription plan, and the date you paid.
   • Include your cancellation confirmation reference if you have one.
3. Request that Flo refund your payment to your original payment method within 14 days.
   • Under Irish consumer law, refunds must be processed promptly and without delay.
4. If Flo refuses or does not respond within 7 days, escalate to your bank or card provider.
   • Contact your bank's dispute resolution team and submit a chargeback or transaction dispute.
   • Provide your cancellation confirmation, Flo's refusal email, and your timeline as evidence.

Disputing unauthorised charges with your bank

If Flo charges you after you have cancelled, report the charge to your bank immediately. Call your bank's customer service line or use your online banking portal to dispute the transaction. You do not have to accept charges made after you cancelled; your bank can reverse the charge and refund it to your account within 5 to 10 working days. Provide your cancellation confirmation as proof that you did not authorise the post-cancellation charge.

Common mistakes to avoid when cancelling Flo

Cancelling a subscription is straightforward once you know the right steps, and most problems arise from simple oversights rather than complexity.

Deleting the app instead of cancelling the subscription

This is the most common error. Removing Flo from your device does nothing to stop the automatic renewal. The subscription continues to charge your payment method every month or year until you actively cancel it through the app, website, or payment platform. If you have already deleted the app, reinstall it, log in, and follow the cancellation steps above.

Not noting your trial expiry date

Free trials convert to paid subscriptions automatically if you do not cancel before the trial ends. Set a phone reminder for day 6 of your trial (if it is a 7-day trial) to ensure you cancel in time. If you miss the deadline and are charged, contact Flo immediately and request a refund under your cooling-off right, citing the unexpected conversion.

Ignoring a "discount offer" screen during cancellation

When you attempt to cancel, Flo may display a discount offer to encourage you to stay (for example, "50% off your next month"). Do not click this offer; it cancels your cancellation request and extends your subscription. If you see this screen, simply decline or close it and proceed with the final cancellation confirmation.

Not saving your cancellation confirmation

Screenshot the cancellation confirmation screen immediately. Save the confirmation email from Flo in a dedicated folder. These records are essential if Flo charges you in error or if you need to escalate a complaint to your bank or the Competition and Consumer Protection Commission.

Escalating a complaint if Flo refuses to cancel

If Flo does not honour your cancellation request or continues to charge you after you have cancelled, you have formal remedies under Irish consumer law.

Step 1: document everything

Keep dated copies of all emails to and from Flo, screenshots of your cancellation confirmation, and records of any charges made after cancellation. If you contacted Flo support, save the ticket number and timestamps.

Step 2: send a formal cancellation demand

Email Flo's support team with the subject line "Formal Cancellation Request and Refund Demand". State that you cancelled your subscription on [date], that you have a confirmation reference, and that any charges after that date are unauthorised. Give Flo 7 days to confirm cancellation and refund any post-cancellation charges.

Step 3: escalate to the competition and consumer protection commission

If Flo does not respond or refuses to cancel, lodge a formal complaint with the Competition and Consumer Protection Commission (CCPC), Ireland's consumer authority. The CCPC investigates breaches of consumer protection law and can force Flo to cancel subscriptions and refund charges. You can file a complaint online at www.ccpc.ie or by post. The CCPC does not charge a fee for complaints and will act on your behalf if you have documented evidence of Flo's refusal to honour your rights.

Should you cancel Flo premium: factors to consider

Before you cancel, consider whether the subscription meets your health tracking needs and whether the cost represents fair value for your usage.

If cost is your primary concern, check whether Flo offers a discounted annual plan. Paying €39.99 once per year is cheaper than paying monthly, though you still retain the right to cancel within 14 days if you are unhappy.

Your next steps: cancelling Flo safely with yafee

You now have the legal framework and the procedural steps to cancel Flo Premium confidently. Yafee's role is to ensure you understand your consumer rights and that you follow the safest cancellation route. Remember: your cancellation right is enforceable under the Consumer Rights Act 2015, you cannot be penalised for cancelling after the initial billing period, and any unauthorised post-cancellation charges can be disputed with your bank.

Choose your cancellation method from the steps above (app, website, or App Store/Play Store), execute the cancellation today, and save your confirmation immediately. If Flo charges you after you have cancelled, report it to your bank and lodge a formal complaint with the CCPC if necessary. Yafee has helped thousands of consumers cancel unwanted subscriptions safely and recover refunds they were entitled to under Irish law. Your consumer rights are real, and Flo must respect them.

If you need further guidance on your cancellation or wish to escalate a dispute with Flo, Yafee's contract law team can advise you on next steps. Begin your cancellation now, and ensure your account confirms the cancellation before your next billing date.