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Frequently asked questions
Cancel Freeletics: The Right Way
How to cancel your Freeletics subscription and stop unwanted charges
What you need to know about Freeletics
Freeletics is a mobile fitness platform that delivers personalised high-intensity workout plans, running guidance and nutrition coaching through algorithmic coaching. The service adapts sessions to your fitness level and goals, operated by Freeletics GmbH from Munich, Germany. You get free access to basic workouts, but paid coach subscriptions unlock the full personalised experience with real-time feedback and adaptive progression.
How Freeletics subscriptions work
When you sign up for a paid Freeletics plan, you choose between short-term and annual coach memberships, or bundles that combine training and nutrition guidance. The platform charges your payment method automatically on your renewal date each month or year, depending on your selected plan. Charges vary by country, region and active promotions, so the price you agreed to at signup may differ from what you see advertised today.
Typical pricing you will encounter
| Plan | Typical price (EUR) | What is included | Commitment |
|---|---|---|---|
| Training coach (monthly) | €14.99 | Personalised high-intensity workouts, adaptive coaching | Month-to-month |
| Training coach (3 months) | €34.99 | Same as monthly, better value | 3-month lock-in |
| Training coach (12 months) | €79.99 | Same as monthly, significant annual saving | 12-month lock-in |
| Training and nutrition bundle | €49.99+ | Coaching plus meal plans and nutrition guidance | Varies |
The exact amount charged to your Irish bank card depends on which tier you selected, when you purchased it, and any promotional discount applied at signup. Check your purchase confirmation email for the precise amount and renewal date that applies to your account.
Why you might want to cancel Freeletics
Your fitness priorities and budget can shift at any time, and cancelling a subscription is your legal right under Irish consumer protection law.
Common reasons customers cancel
The most frequent triggers include unexpected automatic renewal charges appearing without clear notification, difficulty securing refunds after unwanted renewals, and uncertainty about which payment method or channel the original purchase came through. Others cancel because they lack time to use the service, experience repetitive programming, notice device compatibility issues, or find the price no longer reflects the value they receive.
Billing confusion stands out as a persistent problem. Many users report discovering a charge weeks or months after they believed they had cancelled, or realising they never received a clear renewal reminder. Transparency about when you will be charged and a straightforward cancellation process are fundamental to your rights as a consumer in Ireland. Yafee recognises these pain points and helps you navigate the cancellation process with clarity.
Your consumer rights under irish law
Your right to cancel is anchored in the Consumer Rights Act 2022 (the transposition of the Consumer Rights Directive into Irish law) and the Distance Selling Regulations.
Your legal position
Under the Consumer Rights Act 2022, you have the right to cancel a distance contract (including digital services purchased online) within 14 calendar days of purchase, provided you have not yet begun to use the service. If you have already commenced use of your Freeletics subscription, your cancellation rights shift: you can still cancel at any time, but Freeletics may claim a proportion of the cost for the service already provided, calculated on a pro-rata basis. Furthermore, if you purchased an annual plan and cancel before the end of that period, you remain liable for payment unless Freeletics agrees otherwise. The Consumer Rights Act 2022 also requires the company to provide you with clear, transparent information about the price, renewal date and cancellation method before you commit payment.
Your right to cancel and refund
If you cancel within 14 days of purchase and have not used the service materially, you are entitled to a full refund under the cooling-off period rules. If you cancel after 14 days, or after you have started using the service, you may not receive a refund of the full amount, although Freeletics must honour your cancellation request without penalty or further charges from the date of cancellation forward. In accordance with the Consumer Rights Act 2022, Freeletics must process any refund within 14 days of your cancellation.
How to cancel your Freeletics subscription
Your cancellation method depends on where you purchased your subscription: through the Freeletics app, the Freeletics website, or a third-party reseller such as Apple or Google.
Cancel through the Freeletics mobile app
- Open the Freeletics app on your phone (iOS or Android).
- Log in with your account email and password if prompted.
- Navigate to your profile section, usually found at the bottom-right corner.
- Select "Settings" or "Account".
- Locate "Manage Subscription" or "Coach Subscription".
- You will see your current plan name and renewal date displayed.
- Select "Cancel Subscription" or "End Coach Membership".
- Freeletics will ask you to provide feedback on why you are leaving-this is optional but helpful.
- Choose your reason from the list provided or enter a custom response.
- Confirm your cancellation request.
- You will receive an on-screen confirmation immediately.
- An email confirmation will arrive within minutes to the address linked to your account.
- Save this email as proof of cancellation for your records.
Cancel through the Freeletics website
- Go to the Freeletics website (freeletics.com) and log in to your account.
- Use the email address and password associated with your subscription.
- Navigate to your account settings or profile page.
- Look for a "Subscriptions" or "Billing" section.
- Click on "Manage Subscription" or "Active Plans".
- Your current subscription details, including the next renewal date, will display.
- Select "Cancel Subscription" or "End Membership".
- You may be asked to confirm your reason for cancellation.
- Confirm the cancellation.
- You will see a confirmation message on screen.
- An email confirmation will follow within hours.
Cancel if you purchased through apple or google
If you subscribed via the Apple App Store or Google Play Store, you must cancel through that platform, not through Freeletics directly. Your payment is managed by Apple or Google, and your subscription status is controlled there.
- Cancel on Apple (iOS users).
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select "Subscriptions".
- Find "Freeletics" in the list and tap it.
- Select "Cancel Subscription" and confirm.
- Apple will send a confirmation email to your Apple ID email address.
- Cancel on Google (Android users).
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions".
- Tap "Subscriptions" and select "Freeletics".
- Select "Cancel Subscription" and follow the prompts.
- Google will send a confirmation email to your Google account address.
Cancel by contacting Freeletics directly
If you cannot cancel through the app or website, or if you prefer to cancel in writing, you can contact Freeletics by email or post.
- Gather your account information.
- Your registered email address.
- Your full name as it appears on your account.
- Your subscription plan name (e.g. "Training Coach 12 months").
- The email address you use to log in.
- Send a cancellation email to Freeletics support.
- Email: [email protected] (or use the contact form on their help centre).
- Subject line: "Request to cancel my Freeletics subscription".
- Include all account details listed above in the body of the email.
- State clearly: "I request immediate cancellation of my Freeletics coach subscription, effective from today's date."
- Request written confirmation of your cancellation.
- Send a registered letter if you require a formal record.
- Freeletics GmbH, Rablstrasse 15, 80992 Munich, Germany.
- Use a service that provides proof of delivery and receipt (such as An Post registered mail).
- Keep the receipt and tracking number.
- Wait for confirmation.
- Freeletics must respond within 14 days under the Consumer Rights Act 2022.
- Your cancellation takes effect on the date you request it, not on your next renewal date.
- Save the confirmation email for your records.
What happens after you cancel
Cancellation is immediate, but understanding the timeline and what to expect ensures you do not face surprise charges.
Your access and charges after cancellation
Once you cancel, your coach features and personalised features will typically remain available until the end of your current billing period. For example, if you cancel on 15 March and your next renewal date is 20 April, you retain full access until 20 April, then the account reverts to the free tier. No further charges will be applied after the final billing date. Yafee recommends checking your subscription status in the app the day after you cancel to confirm the cancellation has processed.
Monitor for unwanted charges
Check your bank or credit card statements for 30 days after cancellation to ensure no further charges appear. If you see a charge after your cancellation date, contact your bank and Freeletics support immediately. Keep your cancellation confirmation email-it serves as proof of your cancellation date and strengthens any dispute claim.
Request a refund if you have been overcharged
If Freeletics has charged you after your cancellation date, or if you believe you were charged in error, request a refund in writing within 60 days of the erroneous charge. Send an email to [email protected] with the following information: your account email, the date of the incorrect charge, the amount charged, your cancellation date, and a copy of your cancellation confirmation. Freeletics must respond within 14 days. If the company refuses or does not respond, you can escalate the complaint to the Revenue Commissioners' Online Safety Team or the Irish Financial Services Ombudsman (IFSO), depending on whether the charge is a billing dispute or a data protection matter.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few pitfalls can delay the process or leave you vulnerable to continued charges. Stay alert to these traps.
Delaying cancellation until close to your renewal date
If you cancel on the day before your renewal, Freeletics may still process the charge before your cancellation takes effect, depending on system processing times. Cancel at least 5 working days before your next billing date to ensure a clean cutoff. Check your confirmation email for your exact renewal date and work backwards.
Assuming that deleting the app equals cancellation
Uninstalling the Freeletics app does not cancel your subscription. Your subscription remains active, and you will be charged on your renewal date. You must explicitly cancel through the app settings, the website, or by contacting support. Yafee has helped thousands of consumers realise this mistake after discovering charges months later.
Not keeping a record of your cancellation
Save your cancellation confirmation email, the timestamp, and the confirmation number (if provided) in a folder on your computer or phone. If a dispute arises, this proof becomes essential. Take a screenshot as backup.
Cancelling through the wrong channel
If you subscribed through Apple or Google, cancelling in the Freeletics app will not work. You must cancel through the app store platform itself. Verify where you made the purchase by checking your bank statement for the merchant name (Apple, Google, or Freeletics).
Ignoring refund eligibility within 14 days
If you cancel within 14 days of purchase and have not yet begun using the service, you are entitled to a full refund under Irish consumer law. Do not accept a "no refund" response if you fall within this window. Contact the Irish Financial Services Ombudsman if Freeletics refuses.
Refunds and your rights
Refunds are governed by the Consumer Rights Act 2022 and depend on when you cancel and how much of the service you have used.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your purchase date and have not started using the coaching features, you are entitled to a full refund. Freeletics must process this within 14 days of receiving your cancellation request. The refund will be returned to your original payment method.
Refunds after the cooling-off period
If you cancel after 14 days, your refund eligibility depends on how much of the service you have consumed. If you purchased a 12-month annual plan at €79.99 and cancel after 6 months, Freeletics may retain half the cost (pro-rata) and refund the other half. However, Freeletics must clearly state this deduction before you confirm cancellation. If the company does not offer a clear pro-rata calculation, request one in writing. Yafee advises you to ask for an itemised breakdown showing the usage cost deducted and the refund amount owed.
Preventing refund delays
Ensure you provide correct payment details and confirm your identity when you request a refund. Some refunds take 5 to 10 business days to appear, depending on your bank. If a refund does not arrive within 21 days of Freeletics confirming it, contact your bank and ask them to trace the payment. In the interim, ask Freeletics for a refund reference number and a screenshot of the refund transaction from their system.
Cancellation timeline and comparison
Different cancellation methods have different speeds and evidence trails. Choose the method that best suits your needs.
| Cancellation method | Time to confirm | Evidence trail | Best for |
|---|---|---|---|
| App or website | Instant | Email confirmation + on-screen confirmation | Most users; fastest option |
| Email to support | 1-3 days | Email chain + confirmation email from Freeletics | Users without app access or those requesting a formal record |
| Registered post to Munich address | 7-14 days | Registered mail receipt + any response letter | Legal disputes; formal documentation required |
| Apple or Google cancellation | Instant | Platform confirmation email | Subscribers who purchased via app store |
Escalation: what to do if Freeletics refuses to cancel
If Freeletics ignores your cancellation request or claims they cannot cancel your subscription, you have formal redress options under Irish consumer law.
Step 1: send a formal written demand
Send a follow-up email to [email protected] with the subject line "Formal notice of cancellation and right to refund under the Consumer Rights Act 2022". State: "I formally request cancellation of my subscription effective immediately. Under the Consumer Rights Act 2022, I have the right to cancel this service. If you do not confirm cancellation within 7 days, I will lodge a complaint with the Irish Financial Services Ombudsman." Include your original cancellation request date and the reference number if available.
Step 2: complain to the irish financial services ombudsman
If Freeletics does not respond or refuses to cancel within 7 days, lodge a formal complaint with the Irish Financial Services Ombudsman (IFSO). You can file online at ifso.ie. Include: your cancellation request date, Freeletics' response (or lack thereof), copies of all emails, and bank statements showing the unwanted charge. IFSO will investigate and can order Freeletics to refund you and pay compensation if they find the company acted unfairly.
Step 3: dispute the charge with your bank
If Freeletics continues to charge you after your cancellation, contact your bank or credit card provider and request a chargeback or reversal of the unauthorised transaction. Provide your cancellation confirmation email and bank statements as evidence. Your bank must investigate within 30 days and can recover the funds on your behalf.
Yafee guides consumers through this entire escalation process and ensures your rights under Irish consumer law are upheld.
Freeletics cancellation address and contact details
Use these details if you need to contact Freeletics directly or cancel by post.
Email support
[email protected] - for subscription and cancellation queries. Expect a response within 2 to 5 working days.
Registered post
Send your cancellation notice to: Freeletics GmbH, Rablstrasse 15, 80992 Munich, Germany. Use an international tracked or registered postal service so you have proof of delivery. Send your cancellation at least 10 working days before your next renewal date.
Help centre
Visit the Freeletics Help Centre at help.freeletics.com for subscription FAQs and account management guides.
Summary: your next steps
Cancelling your Freeletics subscription is your right under the Consumer Rights Act 2022, and the process is designed to be simple. Log into your account, navigate to your subscription settings, select "Cancel Subscription", and confirm. You will receive a confirmation email within minutes. If you subscribed through Apple or Google, cancel through those platforms instead. Keep your confirmation email, monitor your bank account for 30 days, and request a refund if you are charged after your cancellation date. If Freeletics refuses, escalate to the Irish Financial Services Ombudsman or your bank. Yafee has helped thousands of consumers cancel their gym and fitness subscriptions safely and recover overcharged amounts. Your financial security and peace of mind matter, and you deserve a transparent, friction-free cancellation process. Take action today, and reclaim control of your subscription.