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Frequently asked questions
Cancel Grammarly: The Right Way
How to cancel Grammarly in the UK and protect your rights
What is Grammarly and why UK users choose it
Grammarly is an AI-powered writing assistant that has become indispensable for millions of professionals, students and everyday writers across the UK. Since its launch in 2009, this intelligent platform works silently in the background of your browser, email, Microsoft Office and mobile devices, catching spelling mistakes, grammar errors, punctuation issues and style inconsistencies as you type.
The tool adapts to different writing contexts. You can configure Grammarly to recognise whether you're writing formal business emails, casual social media posts or academic essays, and it adjusts its suggestions accordingly. For UK users specifically, Grammarly supports British English conventions, respecting the differences between UK and US spelling, punctuation and grammar standards.
Whether Grammarly has served you well or you've discovered a better alternative, cancelling your subscription should be straightforward and protect your consumer rights. At Yafee, we help thousands of UK consumers navigate subscription cancellations with confidence, and this guide will show you exactly how to exit Grammarly without losing money or facing unexpected charges.
Understanding grammarly's pricing and subscription structure
Before you cancel, it's worth understanding what you're paying for and whether a different plan might suit your needs better.
Free and premium plan options
Grammarly offers a free tier that covers basic grammar and spelling checks. If you've been paying for a subscription, you're likely on the Premium plan, which unlocks advanced grammar detection, plagiarism checking, tone adjustment, vocabulary enhancement and citation management.
Premium subscription costs in GBP
Grammarly Premium pricing varies depending on your billing cycle. Monthly billing costs approximately £10.83 per month, giving you maximum flexibility but charging you most frequently. If you switch to quarterly billing, you'll pay roughly £6.58 per month, charged as a lump sum every three months. The best value comes with annual subscription at approximately £5.00 per month, paid upfront as £60 per year. Many users don't realise they can downgrade to the free plan instead of cancelling entirely, keeping access to basic features without spending anything.
Business plan for teams and organisations
Organisations can use Grammarly Business for team-wide features, including centralised billing, brand style guides, team analytics and priority support. Business plans start at approximately £11.67 per member per month when billed annually, with a three-member minimum.
| Plan type | Monthly cost | Annual cost | Best for |
|---|---|---|---|
| Free | £0 | £0 | Basic writing checks, all users |
| Premium (monthly billing) | £10.83 | £129.96 | Maximum flexibility, frequent changes |
| Premium (annual billing) | £5.00 | £60.00 | Long-term users, best value |
| Premium (quarterly billing) | £6.58 | £78.96 | Middle ground between cost and flexibility |
| Business (per member, annual) | £11.67+ | £140.04+ | Teams and organisations |
Should you cancel Grammarly or downgrade instead
Before taking the cancellation step, consider whether you truly want to leave or if there's a better option for your situation.
Reasons to cancel Grammarly
You might want to cancel Grammarly if you've found a competing tool that better suits your writing style or budget. Some users find they no longer write enough to justify the monthly cost, or they've migrated to a different platform entirely. Others cancel because they prefer standalone plugins or because their organisation has switched to a different writing assistant. At Yafee, we support whatever decision is right for your circumstances.
Reasons to keep Grammarly or downgrade
Before cancelling, consider whether you could downgrade to the free plan instead. The free version covers basic grammar and spelling checks and costs nothing. If you occasionally use advanced features like plagiarism detection or tone adjustments, you might prefer switching to quarterly or annual billing to reduce your monthly spend rather than cancelling entirely. Some users find that Grammarly's British English support and integration with Microsoft Office makes it worth keeping, even at Premium tier.
Your consumer rights and the legal framework
In the United Kingdom, your right to cancel a digital subscription is protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws give you specific protections when you purchase services online.
Your statutory right to cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel a digital service within 14 calendar days of purchase without giving any reason. This is sometimes called the "cooling-off period". Grammarly must inform you of this right clearly at the point of sale. If Grammarly has not provided clear information about your cancellation rights, you may be entitled to cancel even after the 14-day period has passed, provided you have not made substantial use of the service.
What "substantial use" means
Grammarly considers "substantial use" to mean you have actively used the service for more than a few days. If you're well into your subscription period and have been using Grammarly regularly, the 14-day cooling-off period will have expired. However, if you cancel within 14 days and have barely used the service, you are entitled to a full refund.
Your legal position
You have the right to cancel at any time after your initial 14-day period expires, but Grammarly can charge you for the service you've used up until your cancellation date. If you are within 14 days of purchase and have not made substantial use of the service, you must receive a full refund. If you are outside the 14-day window, refunds depend on Grammarly's refund policy and when in your billing cycle you cancel. Yafee recommends checking Grammarly's refund policy on their website before cancelling, to understand exactly what you'll receive.
How to cancel Grammarly on different devices
Grammarly allows you to cancel your subscription through their website account dashboard, which is the fastest method. You can also cancel via their mobile app if you've downloaded Grammarly to your phone or tablet.
Cancel Grammarly on the web
- Visit the official Grammarly website and log in with your email and password
- If you've forgotten your password, use the "Forgot password?" link on the login page
- Ensure you're logging into the correct account if you have multiple profiles
- Navigate to your account settings by clicking your profile icon in the top right corner
- Select "Settings" from the dropdown menu
- Look for "Account" or "Subscription" in the left-hand sidebar
- Locate the "Billing" or "Plans" section within account settings
- This section displays your current subscription plan, billing cycle and next payment date
- You will see a clear breakdown of what you're paying and when
- Find the "Cancel subscription" or "Manage subscription" button
- This button is typically displayed in red or clearly labelled as a cancellation option
- Click on it to proceed to the cancellation confirmation page
- Review the cancellation details and select your reason for leaving
- Grammarly may offer you a discounted rate to stay, or a temporary pause option
- You can refuse these offers and continue with cancellation
- Confirm your cancellation by clicking the final "Cancel subscription" button
- You will receive an email confirmation to your registered email address
- Save this confirmation email as proof of cancellation
Cancel Grammarly via the mobile app
- Open the Grammarly app on your iOS or Android device and log in
- Use the same email and password as your web account
- Both iOS and Android versions follow the same process
- Tap on your profile icon, typically located in the top left or bottom right of the screen
- This opens your account menu
- Select "Settings" and then locate "Subscription" or "Billing"
- This section shows your current plan and next payment date
- Tap "Manage subscription" or "Cancel subscription"
- You may see options to pause or downgrade instead
- Follow the on-screen prompts to confirm your cancellation
- You will receive a confirmation email once the cancellation is complete
Cancel Grammarly through your app store subscription settings
If you subscribed to Grammarly through the Apple App Store or Google Play Store, you must cancel through those platforms, not directly through Grammarly.
- For Apple App Store: Open the App Store app, tap your profile icon, select "Subscriptions", find Grammarly and tap "Cancel subscription"
- You must do this on an Apple device or via appleid.apple.com
- For Google Play Store: Open the Play Store app, tap your profile icon, select "Manage subscriptions", tap Grammarly and then "Cancel subscription"
- You can also manage this via myaccount.google.com
Refunds and what happens after cancellation
Understanding Grammarly's refund policy ensures you receive what you're entitled to under UK consumer law.
Refund eligibility within 14 days
If you cancel within 14 calendar days of purchase and have not made substantial use of the service, you are entitled to a full refund of all fees paid. Grammarly must process this refund within 14 days of receiving your cancellation request. The refund will be returned to your original payment method (credit card, debit card or PayPal account).
Refund eligibility after 14 days
If you cancel after the 14-day cooling-off period expires, you are no longer automatically entitled to a refund. However, Grammarly's terms may allow refunds under specific circumstances. Check your cancellation confirmation and Grammarly's refund policy to see whether you'll receive a pro-rata refund (a refund for unused days in your current billing period). Some users who cancel mid-cycle do receive partial refunds, but this depends on Grammarly's discretion and their stated policy.
What happens to your access after cancellation
Your Grammarly Premium access will end on your next scheduled billing date (the date you would normally be charged). Until that date, you retain full access to all Premium features. On your billing date, your account will automatically downgrade to the free plan. You will lose access to plagiarism detection, advanced grammar checks, tone adjustment and all other Premium features, but you keep the ability to use the basic spelling and grammar checker at no cost.
Your data and account after cancellation
Cancelling your subscription does not delete your Grammarly account or your writing history. Your account remains active and you can log in at any time to download your personal data or reactivate a Premium subscription if you change your mind. If you want to permanently delete your account and all associated data, you must request this separately from Yafee's guide on data deletion; cancellation alone does not remove your data from Grammarly's servers.
Timeline for your cancellation and refund
Knowing the timeline ensures you understand when you'll lose access and when your refund will arrive.
| Event | Timing | What to expect |
|---|---|---|
| You submit cancellation request | Immediate | You receive instant confirmation on screen |
| Confirmation email arrives | Within 1 hour | Check your inbox and spam folder; save this email |
| Premium access ends | Your next billing date | You downgrade to free plan automatically |
| Refund processed (within 14 days) | 14 days from cancellation | Money returned to original payment method |
| Refund appears in your account | 2-5 business days after processing | Timing depends on your bank |
| Account data available for download | Anytime after cancellation | Log in to access your writing history and settings |
Common mistakes to avoid when cancelling Grammarly
Cancelling is straightforward, but a few common errors can delay your refund or leave you paying longer than necessary. Don't worry; we'll walk you through exactly how to avoid these pitfalls.
Mistake 1: cancelling through the wrong channel
If you subscribed through the App Store or Google Play, you must cancel there, not on Grammarly's website. Cancelling in the wrong place leaves your subscription active and your payment continuing. Always verify where you subscribed before you attempt to cancel.
Mistake 2: forgetting to save your confirmation email
Your cancellation confirmation email is proof that you cancelled and protects you if Grammarly claims you are still a customer. Save this email to a folder you can easily retrieve, and take a screenshot as backup. If a dispute arises, Yafee recommends presenting this confirmation to Grammarly's customer support or your payment provider.
Mistake 3: assuming cancellation deletes your account
Cancelling your subscription does not delete your account, your data or your writing history. If you want complete data removal, you must submit a separate request. Many users panic when they can still log in after cancellation, thinking something went wrong; this is normal and expected.
Mistake 4: not checking your next billing date before cancelling
Your cancellation takes effect on your next scheduled billing date. If you cancel just before you're charged, you'll lose access immediately, potentially without a refund for the period you've already paid. Check your billing date carefully and plan your cancellation accordingly.
Mistake 5: cancelling during a free trial
If Grammarly offered you a free trial and you cancel before the trial ends, you will not be charged. However, if you cancel after the trial ends but within 14 days of when you first set up the paid plan, you remain eligible for a full refund if you've made minimal use of the service.
Escalation: what to do if Grammarly refuses to cancel
In rare cases, Grammarly may refuse to process your cancellation or dispute your refund eligibility. UK consumer law protects you in these situations.
Step 1: request cancellation confirmation in writing
If Grammarly's website cancellation tool fails or customer support claims you cannot cancel, send a formal written request to their support address. Include your email address, account details and the date you requested cancellation. Keep a copy of this message as evidence.
Step 2: reference the consumer rights act 2015
In your message, state that you are exercising your right to cancel under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. You do not need to justify your reason for cancelling, and Grammarly cannot refuse you on the grounds that you've used the service.
Step 3: escalate to the financial ombudsman service
If Grammarly refuses to cancel or refund you within 14 days of your request, contact the Financial Ombudsman Service (FOS). The FOS is an independent body that resolves disputes between UK consumers and financial services providers. You can lodge a complaint at www.financial-ombudsman.org.uk or by phone on 0800 023 1111. The FOS can compel Grammarly to refund you and may award compensation for inconvenience.
Step 4: contact your payment provider
If Grammarly continues to charge you after cancellation, you can dispute the charge with your bank or credit card company. Request a chargeback (a reversal of the payment) and provide evidence of your cancellation request and Grammarly's refusal to comply. Your bank can force a refund under the chargeback scheme.
Comparing Grammarly to alternative writing assistants
Before you cancel, you may want to know how Grammarly compares to other writing tools available in the UK market.
| Writing assistant | Free tier available | Cost (annual) | Unique strength | Best for |
|---|---|---|---|---|
| Grammarly | Yes | £60.00 | Plagiarism detection, tone adjustment | Professional writers, students |
| Hemingway Editor | Yes (web version) | £10.00 (desktop app) | Readability and clarity focus | Content creators, journalists |
| ProWritingAid | Yes | £99.00 | In-depth writing analysis and reports | Authors, academics, SEO specialists |
| LanguageTool | Yes | £8.00-12.00 | Supports 30+ languages, open-source | Multilingual users, budget-conscious |
| Microsoft Editor (Word/Outlook) | Yes | Included with Microsoft 365 | Native integration with Microsoft Office | Microsoft Office users already subscribed |
| QuillBot | Yes | £5.99 per month | Paraphrasing and summarisation AI | Content rewriting, SEO optimisation |
Contact grammarly's support and cancellation address
If you need to cancel by post or have additional questions, you can contact Grammarly directly using the details below.
Grammarly customer support contact information
Grammarly's preferred method for cancellation is through their website account dashboard. However, if you need to cancel by post or have billing disputes, you can write to their support address.
Grammarly, Inc.
548 Market Street, Floor 23
San Francisco, CA 94104
USA
In your letter, include your full name, email address associated with your Grammarly account, your account ID (if known), the date you wish to cancel, and your reason for cancellation. Send this by recorded delivery or registered mail so you have proof of postage. Grammarly should respond to your cancellation request within 14 days.
Escalation to UK regulatory bodies
If Grammarly refuses to process your cancellation or comply with UK consumer law, you can escalate your complaint to the following bodies:
- Financial Ombudsman Service (FOS): www.financial-ombudsman.org.uk, 0800 023 1111
- Citizens Advice Consumer Service: For guidance on consumer rights and how to make a complaint
- Your bank or credit card company: To dispute charges or request chargebacks if Grammarly continues to bill you after cancellation
Your cancellation checklist
Use this step-by-step checklist to ensure you've completed every part of your cancellation and protect yourself from further charges.
- Log into your Grammarly account via the website or app
- Navigate to your account settings and locate your subscription details
- Check your current billing date and plan type (monthly, quarterly or annual)
- Click "Cancel subscription" and confirm your cancellation request
- Read and save your confirmation email with cancellation details
- Take a screenshot of the confirmation page or email
- Check whether you're eligible for a refund (within 14 days or pro-rata)
- If you subscribed via App Store or Google Play, cancel through that platform instead
- Set a reminder to check your bank account for the refund within 14 days
- Verify that your Premium access ends on your next billing date
- If you're not charged on your next billing date, your cancellation was successful
- If you're still charged after cancellation, contact customer support immediately with your confirmation email
Summary and next steps
Cancelling Grammarly in the UK is straightforward when you follow the legal framework and procedural steps outlined above. You have strong consumer protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which give you the right to cancel within 14 days without reason and entitle you to refunds for services you have not substantially used.
The cancellation process takes under five minutes through Grammarly's website or mobile app. Your Premium access ends on your next scheduled billing date, not immediately, so plan your cancellation timing accordingly. Save your confirmation email as proof, and monitor your bank account to confirm the refund arrives within 14 days.
If you encounter any problems, escalate to the Financial Ombudsman Service or dispute the charge with your bank. Yafee has helped thousands of UK consumers cancel their subscriptions confidently and recover refunds they're entitled to. Whether you're downgrading to the free plan or switching to a competitor, you have the law firmly on your side, and this guide ensures you exercise that right without losing money or facing unexpected charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
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