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Frequently asked questions
Cancel Avast: The Right Way
How to cancel Avast in canada and recover your money
What Avast is and why you might cancel
Avast is a global cybersecurity company providing antivirus, VPN, and privacy tools across Windows, Mac, Android, and iOS devices. You can download Avast Free Antivirus at no cost, or upgrade to Premium Security, Ultimate, or SecureLine VPN for advanced protection across multiple devices. Most Canadian subscribers activate their accounts through Avast's official website, the Apple App Store, or Google Play, with automatic renewal enabled by default. If you have decided Avast no longer meets your needs-whether due to cost, migration to a competitor, or lack of active use-you can cancel in minutes once you identify which platform processed your subscription.
At Yafee, we have guided thousands of Canadian consumers through cancellation on their own terms. This guide walks you through every subscription platform, your refund entitlements, and your rights under Canadian consumer protection law, so you cancel with confidence and keep your money where it belongs.
Your subscription options and current pricing in canadian dollars
Avast pricing varies by plan, device count, and billing cycle. The table below shows current Canadian pricing (CAD) for the most popular tiers:
| Plan | Price (CAD) | Billing cycle | Coverage |
|---|---|---|---|
| Avast Free Antivirus | Free | One-time download | Basic antivirus for 1 device |
| Avast Premium Security (1 device) | $53.88 | First year annual | Premium antivirus, VPN, password manager |
| Avast Premium Security (10 devices) | $79.08 | First year annual | Same features, covers up to 10 devices |
| Avast Ultimate (10 devices) | $69.48 | First year annual | Premium Security + PC TuneUp + Cleanup |
| Avast SecureLine VPN | $39.99 | First year annual | VPN only, unlimited bandwidth |
After your first year, renewal pricing increases significantly. Note your renewal date so you can cancel before the next charge posts to your account.
Should you cancel Avast?
You should cancel if you are unhappy with protection quality, switching to Norton, McAfee, or Kaspersky, or simply do not need paid antivirus software. Do not cancel if you are within 30 days of purchase and eligible for a full refund-instead, request the refund directly (covered below). Yafee recommends reviewing your actual usage patterns: if you have not opened Avast in three months, cancellation makes practical sense. If you are testing another service, consider giving it 14 days first; switching takes time, and Avast's 30-day guarantee protects you during the trial period.
Your consumer rights and how they protect your cancellation
Canadian consumer protection laws give you strong safeguards when cancelling software subscriptions; understanding these rights ensures you recover your money if Avast refuses to cooperate.
Federal and provincial consumer protection laws
Under the Competition Act (federal level), Avast cannot use misleading billing practices or conceal cancellation options. Most provinces-including Ontario and British Columbia-require businesses to make cancellation "as easy as subscription." Quebec's Consumer Protection Act is the strongest: it guarantees a full refund on annual subscriptions cancelled within 30 days, or a prorated refund after 30 days (calculated per day you used the service). This right applies even if Avast's standard terms state otherwise.
If Avast refuses to process your refund, you can escalate to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, contact Consumer Protection BC; in Quebec, contact Office de la protection du consommateur (OPC). Yafee recommends keeping all receipts, cancellation confirmations, and email correspondence as evidence of your request.
Money-back guarantee specific to Avast
Avast explicitly offers a 30-day money-back guarantee on paid plans. This means you can request a full refund within 30 calendar days of purchase, no questions asked. If you purchased through Avast's website, you are eligible for this guarantee. If you subscribed via the Apple App Store or Google Play, the guarantee applies under each platform's refund policy (both offer 14-15 days), and Avast honours the same 30-day window as additional protection. This guarantee is separate from your legal right to a refund under provincial consumer law.
Your legal position
You have the right to cancel your Avast subscription at any time. If cancelled within 30 days of purchase, you are entitled to a full refund under Avast's stated guarantee and under provincial consumer protection law. If cancelled after 30 days, you may be entitled to a prorated refund depending on your province. Avast cannot charge you again after you have confirmed cancellation. If the company fails to honour these rights, you can file a complaint with your provincial consumer authority at no cost.
How to cancel Avast on each platform
Your cancellation method depends on where you subscribed; follow the steps for your specific platform below.
Cancel through the Avast website (direct purchase)
If you signed up at avast.com, this is the fastest cancellation method:
- Visit my.avast.com and log in with your email and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset email.
- Click Subscription or My Licenses in the account dashboard.
- You will see your active plan, renewal date, and payment method.
- Select the subscription you want to cancel and click Cancel subscription or Manage subscription.
- Avast may ask you why you are cancelling; this feedback is optional.
- Confirm the cancellation by clicking the final Confirm or Yes, cancel button.
- Avast will send you a cancellation confirmation email within minutes.
- Save the confirmation email as proof of cancellation.
- Store this email for at least 12 months in case Avast charges you again.
Cancel through the apple app store (iOS)
If you subscribed via the App Store on your iPhone or iPad, you must cancel through Apple's system:
- Open the App Store app and tap your Profile icon (top right).
- You must use the same Apple ID account you used to purchase Avast.
- Tap Subscriptions.
- You will see all active subscriptions linked to your Apple ID.
- Find Avast and tap it.
- If Avast is not listed, scroll down; it may appear under a different name (e.g., "Avast Premium Security").
- Tap Cancel Subscription at the bottom.
- Apple will display your renewal date and ask you to confirm cancellation.
- Tap Confirm or Cancel Subscription again.
- Apple will send you a cancellation confirmation to your registered email within minutes.
Cancel through google play (Android)
If you subscribed via Google Play on an Android device or web, use this method:
- Visit play.google.com and log in with your Google account (the one linked to your purchase).
- If using a mobile device, open the Google Play app instead.
- Click your Profile icon (top right) and select Payments and subscriptions.
- On mobile, select Manage subscriptions.
- Click Subscriptions (web) or tap Manage (mobile).
- You will see a list of all active Google Play subscriptions.
- Find Avast and click (or tap) it.
- Review the renewal date and billing amount.
- Click (or tap) Cancel subscription.
- Google will ask for confirmation and may offer a discount to keep you subscribed.
- Confirm the cancellation.
- Google will send a confirmation email and your access will end at the end of your current billing period.
How to request a refund from Avast
If you cancelled within 30 days of purchase and want your money back, use this method to contact Avast directly.
Request a refund within 30 days
Avast honours its 30-day money-back guarantee for subscriptions purchased directly through avast.com. If you purchased via Apple App Store or Google Play, you may need to request a refund through those platforms first; if they decline, contact Avast directly.
- Gather your purchase receipt, order number, and subscription email.
- Check your email inbox for a receipt from Avast or Apple/Google.
- Visit avast.com/support or my.avast.com and select Contact us.
- Choose Billing or refund request as your issue category.
- Submit a support ticket with the subject "Refund request" and include:
- Your order number and purchase date.
- The email address linked to your Avast account.
- Your reason for cancellation (optional but helpful).
- A clear statement: "I purchased this subscription within the last 30 days and request a full refund under Avast's money-back guarantee."
- Avast support will review your request within 3-5 business days.
- If approved, the refund will return to your original payment method in 5-10 business days.
- If declined, ask for escalation to a supervisor and reference the Competition Act and your provincial consumer protection law.
Escalate if Avast denies your refund
If Avast refuses to process your refund and you purchased within 30 days, you can escalate to your provincial consumer authority at no cost. At Yafee, we recommend documenting everything: the purchase date, cancellation confirmation, refund request, and Avast's response.
| Province | Consumer authority | Action |
|---|---|---|
| Ontario | Ministry of Government and Consumer Services | File a complaint online at ontario.ca or call 1-800-889-9768 |
| British Columbia | Consumer Protection BC | File a complaint at consumerprotectionbc.ca or call 1-888-564-9963 |
| Quebec | Office de la protection du consommateur (OPC) | File a complaint at opc.gouv.qc.ca or call 1-888-672-2556 |
| Alberta | Fair Trading Act (Government of Alberta) | File online at aglawweb.gov.ab.ca or call 310-0000 (toll-free) |
What happens after you cancel Avast
Cancellation takes effect immediately in your account, though your service access may continue until your current billing period ends.
Your access during and after cancellation
If you cancelled before your renewal date, Avast will not charge you again. You retain full access to the software until your current subscription period expires. For example, if you subscribed on January 15 and renew annually on January 15 of the following year, you can use Avast until January 14 without interruption. On January 15, your access ends and you cannot renew the subscription automatically. Once access ends, the software will display a message that your subscription has expired; you can still use Avast Free Antivirus at no cost, or pay for a new subscription at any time.
Uninstalling Avast after cancellation
Uninstalling Avast after cancellation is optional but recommended to free up storage space and system resources:
- On Windows: Open Settings, select Apps, find Avast, and click Uninstall. Follow the on-screen prompts.
- On Mac: Open Finder, navigate to Applications, right-click Avast, and select Move to Trash.
- On Android: Open Google Play Store, find Avast, and tap Uninstall.
- On iOS: Press and hold the Avast app, select Remove App, and confirm.
Common cancellation mistakes and how to avoid them
Many Canadians delay their refund or lose eligibility by making avoidable errors; these mistakes are easy to prevent if you know what to watch for.
Missing the 30-day refund window
Avast's 30-day money-back guarantee is strict: if you request a refund on day 31 or later, the company will likely deny it. Mark your calendar or set a phone reminder for day 28 if you are unsure whether to keep the subscription. Even if Avast denies the refund on day 31, you may still have legal grounds under provincial consumer law; contact your provincial authority if you believe the denial is unfair.
Cancelling only the subscription without disabling auto-renewal
Some users cancel their subscription through my.avast.com but forget to turn off auto-renewal on their app. Verify that auto-renewal is disabled by checking your account settings on the platform where you subscribed (Avast website, Apple App Store, or Google Play). Yafee recommends checking twice to ensure no hidden charges occur after cancellation.
Confusing subscription cancellation with account deletion
Cancelling your Avast subscription does not delete your account. Your account remains active with any stored data (payment methods, contact information) still linked to it. If you want to delete your account entirely, contact Avast support separately and request account deletion. This step is optional unless you have privacy concerns.
Not saving cancellation proof
Always save your cancellation confirmation email. If Avast charges you after cancellation, you will need this proof to dispute the charge with your bank or to file a complaint with your provincial consumer authority. A screenshot or printed copy works as backup.
Before you decide to cancel Avast
Consider these factors before you finalize your cancellation decision; they may help you save money or avoid regret.
Avast's pricing comparison and renewal costs
Avast's first-year pricing is competitive, but renewal prices jump significantly in year two. Review the table below to understand your renewal cost:
| Plan | Year 1 (CAD) | Year 2+ renewal (CAD) | Increase |
|---|---|---|---|
| Avast Premium Security (1 device) | $53.88 | $95.99 | 78% higher |
| Avast Premium Security (10 devices) | $79.08 | $119.99 | 52% higher |
| Avast Ultimate (10 devices) | $69.48 | $104.99 | 51% higher |
| Avast SecureLine VPN | $39.99 | $59.99 | 50% higher |
If you are cancelling due to cost, check whether Avast offers a discount on renewal before you leave. Log into my.avast.com and look for promotional offers. Many users receive a renewal discount (10-30% off) if they contact support or wait for a sale. If the discount is not sufficient, Yafee recommends comparing alternatives like Norton, McAfee, or Kaspersky at similar price points before you cancel.
Keep or cancel decision table
| Situation | Keep Avast | Cancel Avast |
|---|---|---|
| You use multiple devices and need cross-platform protection | Yes | No |
| You have not opened Avast in over 3 months | No | Yes |
| You are unhappy with protection quality or detected a breach | No | Yes |
| You are within 30 days and want a refund to test another brand | No | Yes |
Contact Avast and your cancellation confirmation
Keep Avast's contact details on file for billing disputes or cancellation follow-up.
Avast support and billing contact details
For refund requests, account issues, or cancellation disputes, contact Avast through your account portal at my.avast.com/support. Select "Billing or refund request" when you open a ticket. Avast support responds within 3-5 business days. If you do not receive a response, escalate your case by replying to the support ticket and marking it as urgent.
For mailed correspondence (registered mail recommended), use the registered corporate address listed on Avast's website at avast.com/contact. Sending cancellation or refund requests via registered mail creates a legal paper trail if the company refuses to respond to online requests.
Final cancellation checklist
Before you complete your cancellation, confirm you have completed every step below:
- Logged into your account (my.avast.com, Apple App Store, or Google Play) with the correct email and password.
- Located your active subscription and confirmed the renewal date.
- Clicked Cancel Subscription and confirmed the cancellation.
- Received and saved your cancellation confirmation email.
- Verified that auto-renewal is turned off on the platform where you subscribed.
- If within 30 days, submitted a refund request with your order number and purchase date.
- Set a reminder to check your credit card or bank account statement on your renewal date to ensure Avast does not charge you again.
Why yafee helps you cancel with confidence
Yafee has helped thousands of Canadian consumers navigate software cancellations, refunds, and billing disputes. We provide clear, legally grounded guidance so you understand your rights under the Competition Act and provincial consumer protection laws. Whether you need help with Avast, Norton, McAfee, or any other subscription service, Yafee is your trusted resource. Visit yafee.com to explore our full library of cancellation guides, dispute templates, and consumer protection resources. Your money is yours to keep-Yafee ensures you know exactly how to reclaim it.