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Frequently asked questions
Cancel Ourmediashop: The Right Way
How to cancel Ourmediashop and reclaim control of your media spend
What Ourmediashop is and why you may have signed up
Ourmediashop is a United Kingdom-based media services company that assists businesses with advertising placement, media procurement, and marketing campaign management across print, digital, and broadcast channels. The company is registered with Companies House and operates as a professional media-buying intermediary for small to medium-sized enterprises.
You likely signed up because your business required expert guidance on media purchasing or needed access to negotiated rates with media outlets that would have been difficult to secure independently. Many companies engage media services when they lack in-house expertise or need temporary support whilst expanding their marketing presence into unfamiliar channels.
Professional media services operate fundamentally differently from consumer subscriptions. Ourmediashop typically works on contract or ongoing subscription terms, which means cancellation requires following specific legal procedures to ensure your request is properly documented and your cancellation rights are protected. Understanding this process protects both your business interests and your legal position.
Why your business may need to cancel
Budget constraints drive most cancellation decisions. When cash flow tightens, external professional services become priority targets for cost reduction, particularly if your return on investment no longer justifies the ongoing fees.
You might also have discovered that the service's results simply do not align with the costs. Initial promise may have faded over months of service, leaving you paying for underperformance whilst you could build direct media relationships or use digital advertising platforms independently at significantly lower cost.
Strategic changes also trigger cancellations. If your business has pivoted entirely to digital marketing or restructured your promotional approach, traditional media-buying services no longer serve your goals. Changes in leadership or company direction frequently prompt a comprehensive review of all external supplier agreements, including Ourmediashop.
Common business situations requiring cancellation
You might be cancelling because your company moved marketing functions in-house, streamlined operations, or simply wants to renegotiate terms with a stronger negotiating position. Yafee recognises that professional service cancellations demand more precision than abandoning a consumer subscription, which is why this guide walks you through every procedural step with specific legal references.
Your consumer rights and what protection UK law provides
Your cancellation rights are protected by specific UK consumer legislation that applies regardless of what Ourmediashop's contract claims.
The Consumer Rights Act 2015 establishes your baseline protections when dealing with business service providers in the United Kingdom. This legislation sets out that any contract term must be fair, transparent, and not contrary to the principle of good faith. Critically, the Act states that unfair contract terms (including unreasonable exit fees or impossible cancellation procedures) are not binding on you.
Furthermore, the Unfair Contract Terms Act 1977 protects businesses purchasing services from suppliers, preventing them from excluding or restricting liability for breach of contract in ways that would be unreasonable. If Ourmediashop has imposed exit penalties that seem excessive relative to the actual harm they would suffer from early termination, you may challenge them under this framework.
Your legal position under UK consumer law
You have the right to cancel Ourmediashop's service provided you follow the correct procedure and observe any reasonable notice period specified in your contract. That notice period cannot be unreasonably long (courts recognise 30 to 90 days as standard; longer periods may be challengeable). You are entitled to receive a written acknowledgement of your cancellation request. If Ourmediashop attempts to charge you unreasonable exit fees, you can escalate your complaint to the Financial Conduct Authority or seek advice from Citizens Advice, the UK's consumer protection body. Yafee has helped thousands of businesses understand these rights and enforce them successfully.
Where to escalate if the company refuses your cancellation
If Ourmediashop refuses to process your cancellation or disputes your legal right to cancel, your first escalation step is Citizens Advice Consumer Service. This is a free, independent service that can investigate complaints about unfair contract terms and unreasonable refusal to cancel. You can lodge a complaint online or by telephone, and they will contact the company on your behalf.
If the dispute involves financial services or regulated activities, you may also refer the matter to the Financial Ombudsman Service. For technical breaches of contract or disputes over refund entitlement, you can pursue a claim through the small claims court (up to £10,000) or county court, depending on the amount at stake.
Understanding your contract before you cancel
Before submitting any cancellation request, you must identify exactly what agreement governs your relationship with Ourmediashop and what cancellation rights it grants.
Your service agreement should contain a termination clause that specifies the notice period, any exit fees, refund eligibility, and the formal process for cancellation. If the clause is unclear or absent, you retain statutory cancellation rights under consumer law regardless. Request a copy of your current agreement from Ourmediashop if you cannot locate your original paperwork-under the Consumer Rights Act 2015, the company must provide this within a reasonable timeframe at no cost.
Key information your contract should contain
- The required notice period to cancel (typically 30, 60, or 90 days)
- Any early termination fees, penalty charges, or exit costs
- Refund eligibility for prepaid services or unused credit
- The formal cancellation process (email, post, online portal)
- The specific contact address or email address for cancellation requests
- What happens to outstanding invoices or ongoing campaigns
Challenging unfair contract terms
If your contract contains a term that prevents you from cancelling without prohibitive penalties, or if it imposes terms you did not clearly agree to, that term may be unenforceable under the Consumer Rights Act 2015. Unfair terms are those that create a significant imbalance in the parties' rights and obligations to your detriment. An exit fee that exceeds the reasonable costs Ourmediashop would actually incur from your early exit is likely unfair and unenforceable. Yafee advises businesses to challenge such terms before proceeding with cancellation, as doing so strengthens your negotiating position.
Step-by-step guide to cancelling your Ourmediashop account
Follow this structured process to cancel Ourmediashop whilst protecting yourself legally and ensuring your cancellation is properly documented.
Step one: locate and review your service agreement
- Search your email archives for your original Ourmediashop service agreement or welcome email containing terms and conditions
- Look for emails from Ourmediashop containing phrases like "Terms of Service," "Agreement," or "Service Agreement"
- Check your company's document management system or filing cabinet if your business maintains hard copies
- If you genuinely cannot locate it, proceed to step two and request a copy directly
- Read the termination or cancellation clause carefully
- Note the required notice period (in days)
- Identify any exit fees or penalties
- Record the cancellation process and contact details
- Calculate your cancellation date
- If the contract requires 30 days' notice, your cancellation becomes effective 30 days after Ourmediashop receives your written request
- If no notice period is specified in your contract, statutory law suggests 14 days is reasonable for service contracts
Step two: request a copy of your contract if needed
- Email Ourmediashop's customer service or account management team requesting a copy of your current service agreement
- Use a professional tone and include your account number or company name
- Request confirmation in writing that your agreement is being reviewed
- Note the date you submitted your request
- The company must respond within 30 calendar days under UK consumer law
- If they fail to respond, document this for future escalation
Step three: prepare and submit your formal cancellation notice
- Draft a formal written cancellation letter or email addressing the following points
- Your full business name and account number with Ourmediashop
- The date your cancellation should become effective (respecting the notice period from your contract)
- A clear statement: "I hereby give notice of termination of our service agreement effective [date]"
- Request written confirmation of cancellation receipt and the effective cancellation date
- Request a final invoice and confirmation of refund eligibility for any prepaid amounts
- Send your cancellation notice via email to Ourmediashop's stated cancellation email address
- Use "Recorded Delivery" or obtain proof of email delivery if possible
- Keep a copy for your records immediately
- If email address is not provided in your contract, send by recorded post to Ourmediashop's registered Cardiff office address (details provided at the end of this guide)
- Include a covering letter with your cancellation request
- Retain the Royal Mail receipt as proof of posting
Step four: monitor and document responses
- Within 5 working days, expect written acknowledgement from Ourmediashop confirming receipt of your cancellation request
- This should include the effective cancellation date
- File this acknowledgement with your cancellation notice for your records
- If no acknowledgement arrives within 5 working days, send a follow-up email requesting confirmation
- Include a copy of your original cancellation notice
- Reiterate the date you first submitted your request
Step five: handle outstanding invoices and prepaid amounts
- Request a final statement from Ourmediashop showing
- Any outstanding charges or invoices due from you
- Any prepaid credit or unused services for which you are entitled to refund
- The date on which charges will cease
- Settle any legitimate outstanding charges before your cancellation becomes effective
- Pay promptly to avoid disputes about cancellation timing
- Obtain a receipt or payment confirmation
- Yafee recommends requesting refund details in writing, specifying the amount owed and the timeframe for payment (typically 14-30 days from cancellation date)
Common mistakes to avoid during cancellation
Cancelling a professional services contract can feel straightforward, but several pitfalls can derail the process and leave you liable for charges or legal disputes.
Mistake one: cancelling verbally or informally
Never rely on a telephone call, casual conversation, or informal message to cancel Ourmediashop. Professional service contracts require formal written notice. If you cancel verbally and then continue to receive invoices, you have no documented evidence of your cancellation attempt, and the company can claim they never received notice. Always submit your cancellation in writing-email with read-receipt confirmation or recorded post-and retain proof of delivery.
Mistake two: missing the notice period or paying penalties without challenge
If your contract specifies a 60-day notice period and you need to cancel immediately, contact Ourmediashop and request early termination. Explain your circumstances. If they demand an exit fee, ask them to justify it by reference to their actual costs. Under consumer law, if the fee is disproportionately high, you can challenge it. Do not automatically accept penalties; negotiate or escalate before paying.
Mistake three: continuing to use the service after cancellation
Once your cancellation becomes effective, cease all use of Ourmediashop's services immediately. If you continue to submit media requests or campaigns after your cancellation date, the company may argue you have implicitly renewed the contract or waived your right to cancel. Transition to alternative arrangements before your final day with the company.
Mistake four: failing to follow up on refunds
Do not assume Ourmediashop will automatically refund prepaid amounts. You must explicitly request refund details in writing. Follow up if the refund does not arrive within the agreed timeframe. Document every communication. If the company refuses to refund prepaid amounts after 30 days, escalate to Citizens Advice or pursue a small claims court action.
Refunds and what you should expect to receive
Your entitlement to a refund depends on your contract terms and the nature of what you have prepaid.
Prepaid services and unused credit
If you have prepaid Ourmediashop in advance for services not yet delivered (for example, a quarterly retainer paid upfront), you are entitled to a refund of the unused portion. Calculate this by determining what portion of the service period remains unused. For example, if you prepaid £1,200 for a quarterly retainer (three months at £400 per month) and you cancel after one month, you are owed a refund of £800 for the two unused months.
Campaign costs and ongoing commitments
If Ourmediashop has already placed media campaigns or spent funds on your behalf, those costs are generally not refundable (the service has been delivered). However, if campaigns have not yet been placed or media spend has not yet been committed, you may be entitled to a refund for unused budget. Request an itemised breakdown showing which campaigns have been executed and which remain uncommitted.
Exit fees and whether they are refundable
Exit fees are charges imposed for early termination. If your contract requires you to pay an exit fee, ask Ourmediashop to explain in writing how they calculated it. If the fee appears excessive compared to the actual harm they would suffer, challenge it under the Consumer Rights Act 2015. Yafee has found that many businesses successfully negotiate reduction or elimination of exit fees by presenting this argument clearly in writing.
| Refund scenario | Your entitlement | Action required |
|---|---|---|
| Prepaid retainer, service not yet delivered | Full refund for unused portion | Request itemised breakdown; escalate if refused |
| Media campaigns not yet placed | Refund for uncommitted media budget | Request list of unexecuted campaigns; claim refund in writing |
| Campaigns already executed or media purchased | No refund (service delivered) | Accept cost; request credit towards final invoice if possible |
| Exit fee charged for early termination | Potentially negotiable or challengeable if excessive | Request written justification; challenge under Consumer Rights Act 2015 |
| Outstanding invoices from you to Ourmediashop | You must settle these before cancellation effective | Pay promptly to avoid dispute; obtain receipt |
| Service credit or loyalty discount offered | Request this in writing as alternative to fees | Propose credit balance against final invoice; document agreement |
What happens after your cancellation becomes effective
Once Ourmediashop confirms your cancellation is effective, your relationship with them is formally ended and you should expect specific actions from both parties.
Confirmation and final documentation
Ourmediashop should provide you with written confirmation that your cancellation is effective and all services have ceased. This confirmation should include the cancellation effective date and confirmation that no further charges will be applied. File this document with your records-you may need it if disputes arise later.
Request a final statement of account showing all invoices to date, any refunds applied, and confirmation of zero outstanding balance. This protects you if the company later attempts to pursue payment for alleged post-cancellation charges.
Cessation of service access
You should lose access to any online portal, dashboard, or account management system. If you retain access after your cancellation date, contact Ourmediashop immediately and request account closure. Retained access could be interpreted as an indication that cancellation was not final.
Handling ongoing media campaigns
If media campaigns are still running through Ourmediashop when you cancel, clarify in writing whether those campaigns will continue until their pre-purchased expiry or whether they will be immediately halted. Document the status of each campaign. If campaigns are halted and you believe you are entitled to refund for unused media spend, initiate a refund claim in writing within 14 days of cancellation.
Transition to alternative suppliers
Once cancellation is effective, transition to your chosen alternative media supplier or in-house arrangements. Yafee recommends timing your transition so that there is no gap in your advertising activity. Notify your media contacts that you are no longer working with Ourmediashop and provide your new contact details directly.
Checklist for cancelling Ourmediashop successfully
Use this checklist to ensure you have completed every step and protected your legal position.
| Action | Deadline | Completed |
|---|---|---|
| Locate and review your service agreement | Before submitting cancellation | ☐ |
| Note the required notice period and cancellation contact details | Before submitting cancellation | ☐ |
| Draft formal written cancellation notice | Before submitting cancellation | ☐ |
| Submit cancellation via email or recorded post | On your chosen cancellation date | ☐ |
| Retain proof of delivery (email receipt or Royal Mail tracking) | Immediately after submission | ☐ |
| Follow up if no acknowledgement within 5 working days | By day 5 of submission | ☐ |
| Request final statement and refund details | Within 3 days of acknowledgement | ☐ |
| Settle any outstanding invoices | Before cancellation effective date | ☐ |
| Follow up on refund if not received within 30 days | By day 30 post-cancellation | ☐ |
| Verify you have lost access to Ourmediashop systems | On or after cancellation effective date | ☐ |
| Retain all cancellation documentation for minimum 6 years | Ongoing | ☐ |
How yafee can help you cancel Ourmediashop
Cancelling a professional services contract involves multiple steps, legal considerations, and potential pitfalls. Yafee provides expert guidance on cancellation rights, contract interpretation, and dispute resolution to ensure you cancel correctly and recover all entitled refunds.
Yafee's contract specialists review your agreement, identify your legal position under the Consumer Rights Act 2015, and draft formal cancellation notices on your behalf. If Ourmediashop refuses to cancel, disputes your refund entitlement, or imposes excessive exit fees, Yafee can guide you through escalation with Citizens Advice and the Financial Ombudsman Service or support your small claims court claim.
Our service protects your business by ensuring nothing is left to chance. Yafee has helped thousands of consumers and businesses cancel unwanted services, negotiate refunds, and challenge unfair contract terms. Whether you need straightforward guidance on the cancellation process or support in a complex dispute with Ourmediashop, Yafee delivers the expertise and documentation required.
Contact details for submitting your cancellation
Submit your formal cancellation request to Ourmediashop using one of the following methods:
| Contact method | Address or details | Preferred method |
|---|---|---|
| Registered office (postal) | Ourmediashop, Companies House, Cardiff, Wales | Recorded Delivery |
| Customer service email | Contact your account manager or service support email | Email with read receipt |
| Online portal | Your Ourmediashop account dashboard (if available) | Follow up with email confirmation |
| Telephone | Your account manager's direct line (if provided) | Do not rely on this alone; follow with written notice |
Always send your cancellation in writing. Email is fastest and leaves an audit trail; recorded post is most legally defensible if you cannot locate an email address. After submitting your cancellation, retain proof of delivery and follow the monitoring steps outlined above.
Summary and next steps
Cancelling Ourmediashop requires you to follow a structured legal process: identify your contract terms, respect any notice period, submit formal written cancellation, document all communications, and pursue refunds of prepaid amounts. Your rights are protected by the Consumer Rights Act 2015, which applies regardless of what Ourmediashop's contract claims. If the company refuses to cancel, imposes unfair exit fees, or withholds refunds, escalate to Citizens Advice or pursue a claim through the small claims court.
Begin by locating your service agreement today. If you cannot find it, request a copy immediately. Once you have reviewed the termination clause, calculate your cancellation date, draft your formal notice, and submit it via email or recorded post. Keep all documentation, follow up on refunds, and escalate if the company fails to cooperate.
Yafee is here to support you through this process. Whether you need help interpreting your contract, drafting a cancellation notice, challenging exit fees, or escalating a dispute with Ourmediashop, Yafee's contract specialists provide expert, documented guidance every step of the way. Visit Yafee today to access templates, legal guidance, and direct support for your cancellation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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