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Frequently asked questions
Cancel Ourmediashop: The Right Way to Exit Your Subscription
How to cancel Ourmediashop and protect your rights in canada
What is Ourmediashop and why canadians are cancelling
Ourmediashop is a UK-based retailer specialising in print and digital magazines, back issues and special editions. The company operates through online ordering and mail channels, pricing all products in British pounds sterling (GBP). Canadian customers subscribe to regular magazine deliveries or purchase one-time issues, but many find themselves caught by delivery delays, unexpected charges and unresponsive customer service.
Your decision to cancel is protected by Canadian consumer law. This guide from Yafee walks you through your legal position, the exact cancellation steps you need to follow and what refunds you can expect. Understanding these protections puts you in control and ensures you stop paying for a service you no longer want.
Common reasons canadian customers cancel Ourmediashop
Canadian subscribers report magazines arriving weeks late or not at all. Trial subscriptions frequently convert to paid plans without explicit notice. Credit card statements show duplicate or unauthorised charges. Customer service responses are slow or unhelpful. Many customers also discover that GBP pricing, combined with currency conversion fees and shipping costs, results in significantly higher bills than initially quoted. Yafee research indicates that once you decide to cancel, speed and documentation matter most-the sooner you send your cancellation notice, the sooner you stop incurring charges.
Your consumer rights under canadian law
Canadian federal and provincial consumer protection legislation grants you clear, enforceable rights regardless of where Ourmediashop operates. Under the Competition Act and the Personal Information Protection and Electronic Documents Act (PIPEDA), you are protected in your transactions with foreign retailers.
Your legal position: You have the right to cancel any subscription at any time and receive a refund for undelivered issues. For online and mail-order purchases, you enjoy a 14-day cooling-off period from the date of receipt (28 days for international deliveries). If Ourmediashop fails to deliver within a reasonable timeframe or charges you without consent, you can dispute the charge with your bank or credit card issuer. If the company refuses to honour your cancellation or refund request, you can escalate your complaint to the Competition Bureau Canada or your provincial consumer protection authority.
Understanding cancellation methods for Ourmediashop
Ourmediashop requires cancellation by registered mail sent to its UK address; this method creates a dated, documented record that protects you in disputes with your bank.
Why registered mail is your safest option
Sending your cancellation notice by registered mail with return receipt (known internationally as raccomandata A/R) creates irrefutable proof of delivery and a specific date. This documentation is essential if you later dispute charges with your credit card company or file a complaint with the Competition Bureau Canada. Email and phone contact may be ignored, leaving no evidence. Yafee recommends registered mail as the gold standard for any cancellation involving financial disputes or recurring charges.
Step-by-step: how to cancel Ourmediashop by registered mail
Follow these steps in order to ensure your cancellation is properly recorded and acted upon.
- Gather all your account information before writing your letter.
- Locate your full name as it appears on your account and billing address.
- Find your order number or subscription ID (check your confirmation emails or account dashboard).
- Note the email address you used to register.
- List any magazine titles and subscription dates from your account.
- If you cannot find your order number, include as much detail as possible so Ourmediashop can locate your account quickly.
- Write a clear, formal cancellation letter.
- Use plain white paper or print a typed letter.
- Include the current date at the top.
- State your full name and registered email address.
- Write clearly: "I hereby request to cancel my subscription effective immediately" or "I request cancellation of my purchase and a full refund."
- Include your order number and subscription ID (or the details listed above if you lack the ID).
- Sign the letter by hand and date it again at the bottom.
- Keep a photocopy for your records.
- Prepare your mail package.
- Place your signed letter in a sealed envelope.
- Write the cancellation address clearly on the envelope (see the address section below).
- Do not include credit card details, bank account information or any sensitive financial data in the letter.
- Send your letter via registered mail with return receipt.
- Visit Canada Post or your local postal office.
- Request "Registered Mail with Return Receipt" (or equivalent service in your province).
- Pay the additional fee for tracking and signature confirmation.
- Ask the postal clerk to scan your letter so you receive a tracking number.
- Keep your receipt, tracking number and return receipt card in a safe place.
- Monitor your account and bank statement.
- Allow 7-14 days for your letter to reach the UK address.
- Check your account on Ourmediashop's website to confirm cancellation status.
- Review your credit card or bank statement to ensure no new charges appear after the cancellation date.
- If charges continue after 14 days, contact your bank immediately with your registered mail receipt as proof of cancellation.
Refunds and what to expect after cancellation
Understanding the refund timeline and conditions helps you manage your expectations and take action if Ourmediashop fails to comply.
Refund eligibility and timelines
Under Canadian consumer protection law, you are entitled to a refund for any magazines or issues you have not yet received as of your cancellation date. If you have received damaged or defective items, you can also request a refund within 14 days of receipt (or 28 days for international deliveries). Ourmediashop should process refunds within 30 days of receiving your cancellation notice; however, the actual credit to your account may take an additional 5-10 business days depending on your bank.
Disputing charges with your bank if refunds are denied
If Ourmediashop does not acknowledge your cancellation or refuses to issue a refund, your bank or credit card issuer can help you. Contact your financial institution with the following information:
- Your registered mail receipt and tracking number proving you sent the cancellation.
- Copies of any communication from Ourmediashop (or lack thereof).
- Your account statements showing the disputed charges.
- The dates of each charge and the amounts in CAD.
Your bank can file a chargeback on your behalf, returning the disputed funds to your account while the bank investigates. This process typically takes 30-60 days. Yafee advises that keeping detailed records of all transactions and communications is critical to winning a chargeback dispute.
Pricing breakdown and refund scenarios
The table below outlines typical subscription and purchase costs at Ourmediashop and what you can expect to recover depending on your cancellation scenario.
| Purchase type | Typical cost (GBP) | CAD equivalent (approx.) | Refund eligibility |
|---|---|---|---|
| Monthly subscription (12 issues) | GBP 3.99 | $7.50-$8.50 | Full refund for undelivered issues |
| Single back issue | GBP 4.99 | $9.50-$10.50 | Refund within 14 days of receipt if undelivered or defective |
| Annual subscription (52 issues) | GBP 39.99 | $75-$85 | Pro-rata refund for remaining issues |
| Special edition print + digital | GBP 9.99 | $18-$22 | Refund within 28 days if not yet received |
| Shipping fee (international) | GBP 5.00-15.00 | $9-$28 | Refundable if order cancelled before dispatch |
Currency exchange rates fluctuate daily, so your actual CAD cost may differ from these estimates. Yafee recommends checking the current GBP/CAD rate before calculating your expected refund.
Common mistakes when cancelling Ourmediashop
Cancellation is straightforward once you know the correct process, and most delays occur because customers skip a critical step. Here are the pitfalls to avoid.
Mistake 1: assuming email or phone contact will work
Ourmediashop's customer service is often unresponsive to email and phone enquiries. Relying on these channels alone leaves you without proof of your cancellation request. Always use registered mail so you have a dated record that stands up in any dispute.
Mistake 2: failing to keep copies of your cancellation letter
Make a photocopy of your signed cancellation letter before you mail it. If Ourmediashop claims they never received your request, your copy proves otherwise. Store the photocopy, your registered mail receipt and your tracking number together in a folder or digital file.
Mistake 3: not stopping payment after sending your cancellation
If you subscribed using a credit card or bank account, your card may be on file with Ourmediashop. After you send your cancellation by registered mail, contact your bank and ask if they can flag any future charges from Ourmediashop for review. This gives you a second layer of protection in case your cancellation is lost or ignored.
Mistake 4: waiting too long to cancel
The sooner you send your cancellation, the sooner charges stop. If you wait weeks after deciding to cancel, you may be billed for several additional issues. Send your registered mail immediately upon deciding to cancel.
After cancellation: monitoring and escalation
Your cancellation does not end on the day you send your registered mail letter; confirm that the company has actually stopped charging you.
What to do in the first 14 days after sending your cancellation
Allow 7-10 days for your letter to arrive at Ourmediashop's UK office, plus 2-5 days for processing. Within 14 days of sending your registered mail, check your account on Ourmediashop's website to see if your subscription status has changed to "cancelled." You may need to log in to confirm.
What to do if charges continue after cancellation
If your credit card or bank account is still being charged more than 14 days after your registered mail cancellation date, contact your financial institution immediately. Provide them with:
- Your registered mail receipt and tracking number.
- The return receipt card (if received) showing Ourmediashop accepted delivery.
- Copies of the charges appearing on your statement after the cancellation date.
Your bank can file a chargeback and freeze the disputed transaction. Yafee recommends pursuing this route if Ourmediashop fails to honour your cancellation within 14 days.
Escalating to the competition bureau canada
If Ourmediashop refuses to cancel your subscription or issue a refund, and your bank's chargeback is unsuccessful, you can file a formal complaint with the Competition Bureau Canada. This federal agency investigates unfair or deceptive business practices affecting Canadian consumers. Visit the Competition Bureau's website (Canada.ca) to file a complaint online or by phone. Include your registered mail receipt, bank statements and any communication from Ourmediashop as supporting evidence.
Cancellation address and contact details
Send your registered mail cancellation letter to this UK address. Ourmediashop does not have a listed Canadian office, so all cancellations must go to their head office.
Our Media Ltd
3 Queensbridge
Northampton NN4 7BF
United Kingdom
Write the address clearly on your envelope and use Canada Post's registered mail service with return receipt to ensure delivery is tracked and signed for. Do not use standard untracked mail, as Ourmediashop may claim they never received your cancellation.
Summary and next steps
Cancelling Ourmediashop requires sending a formal registered mail letter to the UK address above. Keep your receipt and tracking number, monitor your bank statement, and escalate to your bank or the Competition Bureau Canada if charges continue after 14 days. Your consumer rights are protected by Canadian federal law, and Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds from non-compliant retailers. Take action today, send your cancellation letter, and reclaim control of your spending.