Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Epos Now, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at £0.79 for 48h, then £43.12 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Epos Now in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Epos Now
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Epos Now subscription with zero hassle
1
Fill in the form
Give us your details and those of your Epos Now subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Epos Now. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Epos Now refuses your cancellation.
Frequently asked questions
Cancel Epos Now: The Right Way
How to cancel Epos Now and free your business from excess payment processing costs
Why you might want to cancel Epos Now
Your decision to cancel Epos Now typically stems from cost pressures, unmet functionality requirements, or a fundamental shift in your business operations. Small business owners across the United Kingdom frequently reassess their point-of-sale investment as their trading circumstances evolve and operational needs change.
The most common reasons to cancel include recurring monthly subscription fees that deplete operating budgets, competitors offering superior value at lower cost, reduced trading volumes that no longer justify the expense, or discovering that your business has outgrown the platform's capabilities. Whatever your reason, Yafee exists to help you navigate the cancellation process without unnecessary complications or hidden charges.
The cumulative cost of ongoing subscriptions
Epos Now's pricing structure combines upfront hardware investment with monthly software subscriptions that accumulate rapidly over time. Your basic subscription tiers start around £49 per month for essential features, rising to £199 or more monthly for advanced packages that include kitchen display systems and customer relationship management functionality. Over a 12-month period, even modest plans exceed £600 in pure software costs, excluding hardware payments or additional processing fees.
Many business owners fail to calculate the true lifetime cost before committing to the service. When you factor in hardware financing arrangements (typically spanning 12 to 36 months), the total financial burden becomes substantial. Cancelling Epos Now and switching to more affordable alternatives such as Square (from £39 monthly) or SumUp (from £0 for basic features) represents a genuine opportunity for meaningful budget savings.
When competitors provide better commercial terms
The point-of-sale market has evolved significantly, and Epos Now no longer maintains exclusive access to advanced functionality. Zettle, Square, and SumUp now deliver comparable features at lower price points, frequently with more flexible cancellation terms and superior customer support. Your business deserves a payment solution that aligns with your current operational needs and your financial capacity to maintain it sustainably.
Understanding your cancellation rights under UK consumer law
Your rights when cancelling Epos Now depend entirely on the nature of your contract and the circumstances surrounding your purchase.
The consumer rights act 2015 and your legal protections
If you purchased Epos Now as a micro-business (defined as fewer than 10 employees and turnover below £2 million), you benefit from statutory protections under the Consumer Rights Act 2015. This legislation requires that services be provided with reasonable care and skill, delivered within a reasonable timeframe, and charged at a fair price. If Epos Now has failed to deliver these standards, you may have grounds to cancel without penalty.
For distance purchases made online or by telephone, you typically retain a 14-day cooling-off period during which you can cancel without providing any reason or justification. This right applies to software services provided remotely, though you must exercise it before the service fully activates on your business systems. If you purchased within the last 14 days and have not yet fully used the service, you can cancel immediately and request a full refund of all sums paid.
Your legal position: Under section 62 of the Consumer Rights Act 2015, you have the right to cancel a distance contract within 14 calendar days of purchase without penalty. If Epos Now has failed to provide services with reasonable skill or care, or has breached any term of your contract, you may cancel at any time and claim damages or a refund under section 62. The relevant enforcement body is the Competition and Markets Authority (CMA), which investigates unfair contract terms and breaches of consumer protection law.
Contract termination and penalty clauses
Once your cooling-off period expires, your cancellation rights depend on the specific terms stated in your contract. Most Epos Now agreements contain minimum contract periods (typically 12, 24, or 36 months), during which early termination may trigger penalty charges. Nevertheless, you retain the absolute right to cancel at any point; the penalty represents the financial consequence rather than a legal barrier to cancellation itself.
If you believe Epos Now has breached its contractual obligations by providing inadequate service, failing to maintain system uptime, or charging unauthorised fees, you can cancel immediately without incurring penalties. You must document this breach in writing and give Epos Now 30 days to remedy the failure. If they do not resolve the issue within that period, you may terminate the contract without penalty and recover any losses you have sustained.
Methods to cancel Epos Now
Epos Now offers multiple cancellation channels, each with distinct procedural requirements and timelines.
Cancellation through the Epos Now website or mobile app
The fastest cancellation route typically involves your online account dashboard or mobile application. Log into your account, navigate to account settings or subscription management, and locate the cancellation option. Epos Now usually provides an automated cancellation workflow that requests confirmation of your decision and captures your reason for cancelling. This digital method generates an immediate cancellation request and provides you with a timestamped confirmation email.
Cancellation by written letter or email
Formal written cancellation remains the most legally defensible method, as it creates a documented audit trail. Send a cancellation notice by registered post or signed-for delivery to Epos Now's registered office. Alternatively, email your cancellation request directly to their designated cancellation address, requesting a read receipt to confirm delivery. Your written notice must include your full name, account number, registered business address, and an explicit statement that you wish to cancel your contract effective immediately or on a specified date.
Cancellation by telephone
You can initiate cancellation by calling Epos Now's customer service team directly. Request to speak with a representative authorised to process cancellations, provide your account details, and clearly state your intention to cancel. Consequently, you should follow this telephone call with a written confirmation email or letter to create a formal record of your cancellation request. Telephone cancellations alone may leave you vulnerable to disputes about the cancellation date or terms agreed.
Step-by-step cancellation procedure
Follow these distinct procedural steps to cancel your Epos Now subscription without encountering common delays or disputes.
Step 1: verify your contract terms and cooling-off eligibility
- Locate your original Epos Now contract or service agreement
- Check your email inbox for the initial contract document or terms and conditions
- Log into your account and download your contract from the account settings section
- Contact Epos Now directly and request a copy of your signed agreement
- Identify your purchase date and contract start date
- Calculate whether you remain within the 14-day cooling-off period
- Determine your minimum contract period and any early termination penalties
- Review any breach of contract or service failure clauses
- Document any uptime failures, service disruptions, or unresolved support requests
- Note any unauthorised charges or billing discrepancies
Step 2: gather your account information and documentation
- Compile your Epos Now account number and business registration details
- Locate your account identifier from any invoice or confirmation email
- Have your business name, address, and contact number readily available
- Collect evidence of any service failures or billing disputes
- Export transaction history showing failed payments or system downtime
- Screenshot any error messages or service disruptions
- Save copies of unresolved support tickets or complaints
- Calculate your potential early termination charges
- Request an early termination quote from Epos Now
- Cross-reference this figure against your contract terms
Step 3: submit your cancellation notice in writing
- Compose a formal cancellation letter or email that includes
- Your full name, business name, and Epos Now account number
- Your registered business address and contact details
- An explicit statement: "I wish to cancel my Epos Now service agreement effective immediately" or on a specified future date
- Your reason for cancellation (optional but recommended)
- Any reference to breach of contract, service failures, or cooling-off eligibility
- Send your cancellation notice via registered post or signed-for delivery
- Address your letter to Epos Now's registered office (see contact details below)
- Obtain a receipt or tracking confirmation from Royal Mail
- Retain this evidence for at least 12 months
- Alternatively, email your cancellation request with a read receipt request enabled
- Use a named cancellation email address if Epos Now has provided one
- If no specific address exists, send to their general business enquiries email
- Follow up with a telephone call to confirm receipt
Step 4: confirm your cancellation date and final payment schedule
- Obtain written confirmation of your cancellation date from Epos Now
- Epos Now must respond within 5 business days with a cancellation confirmation
- This confirmation should specify the exact date your service will terminate
- Request a final invoice or settlement statement
- Ask Epos Now to calculate any early termination charges or pro-rata refunds due
- Verify all charges against your contract terms
- Check that no additional charges are applied after your cancellation date
- Monitor your bank account for at least 30 days after cancellation
- Contact your bank if any unauthorised payment appears
Step 5: manage data export and equipment return
- Export all critical business data from your Epos Now account
- Download transaction history, customer records, and inventory data
- Request Epos Now to provide a complete data export in a portable format
- Verify that all data has been successfully saved before service termination
- Return any hardware owned by Epos Now
- Clarify whether your point-of-sale terminals are leased or owned outright
- If leased, arrange return collection or prepare to ship equipment back
- Obtain a receipt confirming return of all hardware
- Transition to your new payment processor
- Set up your replacement point-of-sale system before your Epos Now cancellation date
- Test all transaction processing and reporting functionality
- Migrate your customer database to your new system
Refunds and financial settlement after cancellation
Your entitlement to a refund depends on whether you remain within your cooling-off period and whether Epos Now has breached its contractual obligations.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of purchase and have not fully used the service, Epos Now must return all sums you have paid, including setup fees and hardware charges. This refund must be processed within 14 days of your cancellation notice. If Epos Now delays this refund or disputes your eligibility, you can escalate your complaint to the Competition and Markets Authority, which enforces consumer protection law across the United Kingdom.
Early termination charges and penalty negotiations
If you cancel after your cooling-off period expires but within your minimum contract term, Epos Now may charge an early termination penalty. This penalty typically equals the remaining monthly fees owed until your contract end date, less any credit for service already provided. However, you can negotiate this penalty or challenge it if you believe it represents a disproportionate or unfair contract term under the Consumer Rights Act 2015.
Yafee recommends requesting a settlement offer from Epos Now if you believe their standard penalty is excessive. Many businesses successfully negotiate reduced penalties by demonstrating financial hardship or offering a lump-sum settlement. Put any negotiated settlement in writing to avoid disputes later.
Pro-rata refunds and final billing adjustments
If you cancel mid-month, Epos Now must calculate a pro-rata refund for any unused portion of your monthly subscription. For example, if you cancel on the 15th of a 30-day month, you are entitled to a refund representing 15 days of unused service. Request this calculation in your cancellation confirmation and verify it against your contract terms.
Pricing comparison and financial impact
Understanding Epos Now's cost structure against competitor alternatives helps justify your cancellation decision and demonstrates financial savings to your business stakeholders.
| Provider | Monthly subscription | Hardware cost | Processing fees | Contract term | Best for |
|---|---|---|---|---|---|
| Epos Now | £49-£199 | £500-£2,000 | 1.5-2.9% | 12-36 months | Multi-site restaurants |
| Square | £39-£99 | £200-£500 | 1.4-2.6% | No minimum | Flexible small businesses |
| SumUp | £0-£49 | Free-£200 | 1.69-2.69% | No minimum | Budget-conscious retailers |
| Zettle | £20-£89 | £100-£400 | 1.5-2.5% | No minimum | Hospitality venues |
| Lightspeed | £59-£239 | £300-£1,500 | 1.5-2.8% | No minimum | Complex multi-channel operations |
Common mistakes to avoid during cancellation
You can navigate your Epos Now cancellation smoothly by understanding the pitfalls that delay many businesses and create unnecessary disputes.
Mistake 1: cancelling only through the app without written confirmation
Cancellation requests submitted through the Epos Now app or online dashboard may disappear into their system without creating a formal audit trail. Always follow any app-based cancellation with a written confirmation email or letter to Epos Now's cancellation address. This dual approach protects you if Epos Now later claims they never received your cancellation request.
Mistake 2: failing to document service failures or breach of contract
If you are cancelling due to poor service, system downtime, or unresolved technical issues, document these problems in writing before you submit your cancellation notice. Take screenshots of error messages, record the dates and times of service disruptions, and save copies of unanswered support emails. This evidence strengthens your position if Epos Now disputes your right to cancel without penalty.
Mistake 3: not requesting a final settlement statement before cancelling
Always obtain a written quote for any early termination charges before you formally cancel. This prevents Epos Now from adding unexpected charges or calculating penalties differently after your cancellation. Compare their calculation against your contract terms and challenge any discrepancies immediately.
Mistake 4: cancelling your service before your replacement system is operational
Terminating your Epos Now service before your new point-of-sale system is fully tested and operational creates a dangerous gap where you cannot process customer transactions. Set up and thoroughly test your replacement system, migrate all customer data, and train your staff on the new platform before your Epos Now service ends.
Mistake 5: ignoring hardware lease agreements
Many businesses believe they own their Epos Now terminals outright, but they are actually leased under separate agreements. Cancelling your software service does not automatically end your hardware lease. You must contact Epos Now separately to terminate the lease, or you may continue receiving charges for equipment you are no longer using. Review your original contract to clarify the ownership and lease status of your hardware.
What to do after cancellation
Your cancellation of Epos Now represents the beginning of your transition to a new payment processing platform, not the end of your responsibilities.
Monitor your bank account for unexpected charges
Continue monitoring your business bank account for at least 30 days after your Epos Now service terminates. If any charges appear after your cancellation date, contact your bank immediately and request a chargeback. Additionally, retain all cancellation confirmation emails and written notices from Epos Now to support any dispute with your financial institution.
Ensure seamless transition to your new payment provider
Yafee recommends scheduling your new point-of-sale system to go live on the same day your Epos Now service terminates. This eliminates any gap in your transaction processing capability. Brief your entire team on the new system's functionality, ensure all payment methods are configured correctly, and test end-to-end transaction processing before your first customer transaction.
Preserve documentation for future reference
Retain your Epos Now cancellation notice, confirmation emails, final invoice, and any correspondence about early termination charges for at least six years. This documentation protects you if any disputes arise or if the Financial Conduct Authority (FCA) investigates payment processing practices in your industry.
Update your payment processing information with suppliers and customers
Notify any third-party integrations, accounting software, or payment aggregators that you have cancelled Epos Now. Update your business website, payment pages, and customer communications to reflect your new payment provider. Yafee suggests checking that recurring customer payments transition correctly to your new system to avoid failed transactions or involuntary service interruptions.
Your legal position and enforcement routes
If Epos Now refuses your cancellation request or disputes your entitlement to a refund, you have several escalation options grounded in UK consumer protection law.
Disputing unfair contract terms with the CMA
Under section 62 of the Consumer Rights Act 2015, the Competition and Markets Authority investigates unfair contract terms that create significant imbalance between consumer and trader rights. If Epos Now's early termination penalty is disproportionate to the actual loss they would suffer, you can lodge a complaint with the CMA. They have authority to remove unfair terms from standard contracts and require traders to compensate affected consumers.
Raising a formal complaint with Epos now's ombudsman
If Epos Now disputes your cancellation or refuses to process your refund, escalate your complaint through their internal dispute resolution procedure. Epos Now must provide you with a response within 8 weeks. If you remain unsatisfied, you can refer your complaint to the Financial Ombudsman Service (FOS), an independent body that investigates payment processing and subscription disputes.
Taking legal action for breach of contract
If Epos Now continues charging you after your cancellation date or refuses to honour your cooling-off right, you can pursue a claim in the County Court for breach of contract. You are entitled to recover all unauthorised charges, plus interest at 8 per cent per annum, plus any compensatory damages you have sustained. In many cases, Epos Now will settle such claims to avoid court costs.
Cancellation checklist
Use this checklist to ensure you have completed every step of your Epos Now cancellation correctly and created a complete audit trail.
| Action | Completed | Notes |
|---|---|---|
| Reviewed contract terms and identified minimum commitment period | ☐ | Document contract start date and early termination penalty amount |
| Confirmed whether you remain within 14-day cooling-off period | ☐ | If yes, you can cancel without penalty or justification |
| Documented any service failures or breach of contract | ☐ | Screenshots, dates, times, and unresolved support tickets |
| Requested early termination quote from Epos Now | ☐ | Verify calculation against contract terms; challenge if disproportionate |
| Submitted written cancellation notice by registered post or email with read receipt | ☐ | Include account number, reason for cancellation, and requested end date |
| Obtained written cancellation confirmation from Epos Now | ☐ | Should specify exact termination date and final charges |
| Exported all critical business data from Epos Now | ☐ | Transaction history, customer records, inventory data |
| Arranged return of leased hardware (if applicable) | ☐ | Clarify lease terms; obtain receipt for equipment return |
| Tested replacement point-of-sale system fully | ☐ | Ensure all functionality is operational before Epos Now service ends |
| Trained staff on new payment processing system | ☐ | Brief all team members before go-live date |
| Received refund or settlement payment (if applicable) | ☐ | Verify amount against contract terms and final invoice |
| Monitored bank account for 30 days post-cancellation | ☐ | Report any unauthorised charges to your bank immediately |
Cancellation address and contact information
Send your formal written cancellation notice to Epos Now using the address below.
Epos Now Limited
Registered office: Unit 1, Riverside Business Park, Star Road, Partridge Green, West Sussex RH13 8RA, United Kingdom
Alternatively, contact Epos Now's customer service team by telephone to obtain the most current email address for cancellations or cancellations requests, as email addresses may change periodically.
Important note: Always follow telephone or app-based cancellation requests with a written confirmation letter or email to create a formal record. Verbal cancellations alone do not provide sufficient legal protection against future disputes.
Summary and next steps
Cancelling Epos Now requires a structured approach grounded in UK consumer protection law, clear documentation, and timely communication with Epos Now's designated cancellation address. You retain statutory rights under the Consumer Rights Act 2015, including the 14-day cooling-off period for distance purchases and the right to cancel for breach of contract at any time. Follow the five-step procedure outlined above, maintain written records of all correspondence, and escalate unresolved disputes to the Competition and Markets Authority or Financial Ombudsman Service if necessary.
Yafee has helped thousands of consumers and small business owners cancel subscriptions and payment processing contracts by providing clear legal guidance, step-by-step procedures, and authoritative references to the legislation that protects your rights. Your business deserves a point-of-sale system that delivers genuine value and transparent pricing. If Epos Now no longer meets your operational or financial requirements, you have the legal right to cancel and transition to a provider that better serves your evolving needs. Visit Yafee today to explore your cancellation options and protect your business from unexpected charges or service disruptions.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Epos Now?
Join over 30,000 users who already trust us.