How to cancel Medical Score and stop unwanted recurring charges

About Medical Score and why understanding your cancellation rights matters

Medical Score is a UK-based subscription service that combines artificial intelligence with clinical expertise to analyse your health data, symptoms, and risk factors. The platform delivers personalised health insights and recommendations through a digital interface, designed for individuals seeking proactive health monitoring without constant GP visits.

The critical issue that catches many subscribers off guard is Medical Score's auto-renewal structure. Your payment method receives automatic charges each month or year unless you submit a formal written cancellation request. Deleting the app, stopping payments, or ignoring renewal notices will not cancel your subscription legally. Medical Score requires explicit written notice to terminate your contract, a requirement grounded in both their terms of service and UK consumer protection law.

This guide explains your legal position under UK consumer law, walks you through every cancellation step, and identifies the common traps that leave subscribers stuck in unwanted recurring charges. Yafee has helped thousands of UK consumers navigate subscription cancellations with precision, and we know the exact procedure to get you out cleanly.

Why you might need to cancel Medical Score

You may want to cancel for several legitimate reasons. The initial health assessment might not have justified the ongoing subscription cost. The personalised insights may not match your expectations. You might prefer consulting your GP directly, or you may have found a competitor with better health monitoring features. Budget constraints often prompt cancellation. Whatever your reason, UK law guarantees your right to terminate without penalty if you follow the correct procedure.

What happens if you don't cancel properly

Continuing to use the service without formal cancellation means Medical Score will charge your payment method indefinitely. Renewal notices may be mistaken for promotional emails. Months later, unexpected charges appear on your bank statement. This scenario is entirely preventable with written cancellation through official channels, which is both legally necessary and your strongest protection.

Your consumer rights when cancelling Medical Score

UK consumer law provides robust protections for digital health subscriptions, and understanding these rights places you firmly in control of the cancellation process.

The consumer rights act 2015 and your 14-day cooling-off period

Medical Score qualifies as a distance contract under the Consumer Rights Act 2015 because you entered the agreement entirely online without face-to-face interaction. This classification is crucial to your cancellation rights. The law grants you a 14-day cooling-off period from your purchase or sign-up date, during which you can cancel without providing any reason and receive a full refund. This protection applies even if you have already used the service.

After the 14-day window expires, you retain the right to cancel, but Medical Score may apply reasonable notice periods or contractual terms set out in their terms and conditions. For monthly rolling subscriptions, you typically serve a 30-day notice. For annual plans, you may be locked into the full 12-month term, depending on what you agreed to at sign-up. Check your original terms carefully to confirm your notice period.

Your legal position: You have an unconditional right to cancel within 14 days with a full refund. After 14 days, your right to cancel continues, but Medical Score may enforce contractual notice periods. If the company refuses to cancel or disputes your refund claim, you can escalate to the Financial Conduct Authority (FCA) or Citizens Advice Consumer Service.

Your right to transparent information and cancellation procedures

Medical Score must provide clear, transparent information about all subscription charges, renewal dates, and cancellation procedures before you complete your purchase. If the company buried cancellation instructions or failed to state the notice period clearly, this breach of transparency gives you additional leverage during cancellation. Yafee recommends documenting any lack of transparency in writing when you submit your cancellation request, as this strengthens your position if a dispute arises.

How to cancel Medical Score step by step

Medical Score requires written cancellation notice sent to their designated postal address, as outlined in their terms of service.

Step 1: gather your account information

Before submitting your cancellation, collect all relevant account details. You will need your full name, email address associated with the Medical Score account, your subscription reference number or customer ID, and the payment method used (card ending in X digits, or bank account details). This information appears in your account dashboard, email confirmations, or bank statements. Yafee advises taking screenshots of your account settings as evidence of your subscription status.

Step 2: write your formal cancellation letter

Compose a clear, dated letter to Medical Score stating your intention to cancel. The letter should include:

• Your full name and address
• Your account reference number or customer ID
• Your email address
• The date the letter is sent
• A clear statement: "I request immediate cancellation of my Medical Score subscription, effective from [date]"
• Your preferred refund method (original payment method or alternative)
• If within 14 days: "I am exercising my right to cancel within the 14-day cooling-off period and request a full refund"

Keep this letter concise and professional. Save a copy for your records before posting.

Step 3: send your cancellation letter by registered post

Send your letter to Medical Score's designated cancellation address by Royal Mail Special Delivery Guaranteed by 9am or Royal Mail Signed For 1st Class. Do not send the letter by standard post, as you will have no proof of delivery. Special Delivery or Signed For provides evidence that Medical Score received your cancellation request, which protects you if the company later claims they never received it.

Record the Royal Mail reference number and keep your delivery receipt. This becomes your proof of timely cancellation.

Step 4: request email confirmation

After posting your letter, send an email to Medical Score's customer support address (usually [email protected] or similar) stating: "I have posted a formal cancellation letter to [address] on [date] under Royal Mail Special Delivery [reference number]. Please confirm receipt of this letter and the date my subscription will terminate." This creates a second paper trail and often prompts faster processing.

Step 5: monitor your payment method

Check your bank statement or credit card activity weekly after sending your cancellation. Medical Score should stop charging you once the notice period expires. If charges continue after your agreed termination date, contact your bank immediately and report the unauthorised transaction. Your bank can reverse charges and investigate non-compliance with your cancellation request.

Step 6: request written cancellation confirmation

Once you receive Medical Score's response confirming cancellation, save this email as evidence. Request a written confirmation stating the exact date your subscription ended and any refund amount. If Medical Score does not respond within 7 business days, escalate to the FCA or Citizens Advice Consumer Service, as outlined below.

Cancellation address and contact information

Send your written cancellation notice to Medical Score at the address specified in their terms of service or website. If you cannot locate the address, contact their customer support team by email or phone (details on their website) and request the correct cancellation address in writing. Yafee recommends always requesting written confirmation of the address before posting your cancellation letter.

Timeline and refund expectations

Medical Score must process refunds promptly and in accordance with the Consumer Rights Act 2015.

Within 14 days of sign-up

If you cancel within 14 days, Medical Score must refund your full payment within 14 days of receiving your cancellation request. This is non-negotiable under consumer law, regardless of whether you have used the service.

After the 14-day cooling-off period

If you cancel after 14 days, Medical Score may apply charges up to the end of your notice period (typically 30 days for monthly subscriptions). Once this period expires, the company must refund any unused balance. Yafee recommends requesting a partial refund breakdown if your cancellation falls mid-billing cycle.

Refund processing time

Medical Score should refund money to your original payment method within 14 days of accepting your cancellation. If you do not see the refund after 14 days, contact your bank to confirm the refund was sent. If Medical Score has not sent the refund, escalate your complaint in writing and reference the Consumer Rights Act 2015.

Common mistakes to avoid when cancelling Medical Score

You can cancel Medical Score cleanly if you avoid these pitfalls that have trapped other subscribers.

Mistake 1: relying on app deletion or payment method removal

Deleting the Medical Score app or removing your payment method does not cancel your subscription. Medical Score will attempt to charge your payment method repeatedly and may report you to a debt recovery agency if charges fail. This creates a legal liability you cannot escape without formal written cancellation.

Mistake 2: failing to send cancellation by recorded delivery

Posting your cancellation letter by standard post leaves you with no evidence of delivery. If Medical Score claims they never received it and continue charging you, you have no proof of timely cancellation. Always use Royal Mail Special Delivery or Signed For 1st Class, and keep your receipt.

Mistake 3: not documenting everything in writing

Verbal cancellation requests over the phone are not binding. Medical Score staff may promise to cancel but fail to process it correctly. Always follow up phone calls with a written email confirming the conversation and request written confirmation of cancellation. This creates an audit trail that protects you legally.

Mistake 4: ignoring renewal notices after cancellation

Even after you submit cancellation, Medical Score may send final renewal notices or confirmation emails. Do not ignore these. If a charge appears after your termination date, contact your bank immediately. Keep all renewal notices as evidence that the company continued to attempt charging you after cancellation.

Mistake 5: cancelling without checking your cooling-off period eligibility

If you are within 14 days of sign-up, you qualify for a full refund regardless of usage. Many subscribers miss this window and accept partial refunds when they are entitled to full reimbursement. Check your original sign-up confirmation email to confirm whether you are still within 14 days.

What to do after your Medical Score cancellation

Cancellation is complete once Medical Score stops charging and your refund arrives, but a few final steps ensure you are fully protected.

Verify the final refund

Confirm the refunded amount matches what Medical Score promised. If you cancelled within 14 days, you should receive your full subscription fee. If you cancelled after 14 days, check that any pro-rata refund calculation is correct. If the amount is wrong, contact Medical Score in writing within 30 days and dispute the discrepancy.

Confirm no further charges appear

Monitor your bank statement for the next two billing cycles to ensure no additional charges from Medical Score appear. If charges do appear after your termination date, contact your bank immediately and dispute them as unauthorised transactions. Your bank can reverse these charges and recover the funds.

Report non-compliance to the FCA if necessary

If Medical Score refuses to cancel, continues charging after your termination date, or fails to process a refund within 14 days, escalate your complaint to the Financial Conduct Authority (FCA) or Citizens Advice Consumer Service. Both bodies have enforcement powers to compel Medical Score to comply with cancellation requests and refund obligations.

Pricing and subscription comparison

Understanding Medical Score's pricing structure helps you calculate your refund accurately and decide whether cancellation is the right choice.

If you are within 14 days of your trial or full sign-up, you qualify for a full refund, including any introductory charges. Yafee's platform helps thousands of consumers identify their refund eligibility and calculate the exact amount owed.

Escalating your complaint if Medical Score refuses to cancel

If Medical Score ignores your cancellation request or disputes your refund claim, escalation routes are available under UK consumer protection law.

Step 1: formal complaint to Medical Score

Send a formal written complaint to Medical Score's complaints department, referencing the Consumer Rights Act 2015 and your right to cancel. Include copies of your original cancellation letter, Royal Mail receipt, any email correspondence, and bank statements showing charges. Request a response within 14 days.

Step 2: escalate to the financial conduct authority (FCA)

If Medical Score does not respond within 14 days or refuses your cancellation claim, file a complaint with the FCA's complaints procedure. The FCA oversees consumer complaints against financial services providers and can compel Medical Score to reverse charges and process refunds. You can lodge a complaint online at the FCA's website or in writing to their address.

Step 3: report to citizens advice consumer service

Citizens Advice Consumer Service provides free advice and can log your complaint with enforcement bodies. If you are a victim of unfair contract terms or aggressive billing practices, Citizens Advice can escalate to Trading Standards and support your case for a refund.

Step 4: chargeback or dispute with your bank

If Medical Score continues charging after your cancellation, contact your bank and dispute the transactions as unauthorised. Your bank can issue a chargeback under the Visa or Mastercard rules, forcing Medical Score to prove it had your consent to charge. Most chargebacks succeed if you have evidence of your cancellation request and the company cannot prove you authorised post-cancellation charges.

Why you should choose a reliable cancellation partner

Navigating subscription cancellations can be complex, especially when companies make the process deliberately obscure. Yafee simplifies this by providing precise legal guidance, template cancellation letters, and escalation support. Our team understands the UK consumer law framework and the exact steps that get results. Yafee has helped thousands of consumers cancel Medical Score and other subscriptions without unnecessary delays or refund disputes.

If you want step-by-step assistance or need to verify your cancellation rights before proceeding, Yafee's platform provides instant access to personalised cancellation advice and templates tailored to your specific situation. We ensure you submit the right documentation the first time, avoiding the costly mistakes that delay refunds or result in continued unauthorised charges.

Final checklist before you submit your cancellation

Use this checklist to confirm you are ready to cancel Medical Score correctly.

• I have my account reference number and customer ID ready
• I have checked whether I am within 14 days of sign-up (eligible for full refund)
• I have written my cancellation letter with all required details
• I have saved a copy of my cancellation letter
• I am posting by Royal Mail Special Delivery or Signed For 1st Class
• I have recorded the Royal Mail reference number and kept my receipt
• I will send a follow-up email to customer support with the Royal Mail reference
• I will monitor my bank statement weekly for 2 billing cycles after cancellation
• I have saved all correspondence with Medical Score
• I know my escalation route (FCA or Citizens Advice) if Medical Score refuses

Take control of your subscription today

Medical Score's auto-renewal model is designed to make cancellation difficult, but UK consumer law is on your side. You have the absolute right to cancel without penalty if you follow the correct procedure and submit written notice. Yafee has helped thousands of consumers cancel subscriptions and recover unwanted charges by providing clear legal guidance, template letters, and escalation support when companies refuse to comply. Do not accept continued charges or partial refunds you are not entitled to. Take action today, submit your formal cancellation by registered post, and protect your wallet from future unauthorised payments. Your consumer rights are enforceable under the Consumer Rights Act 2015, and the Financial Conduct Authority and Citizens Advice Consumer Service are ready to support you if Medical Score refuses.