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Frequently asked questions
Cancel Super Channel: The Right Way
How to cancel Super Channel and stop recurring charges in canada
Why you should cancel Super Channel
Super Channel is a premium Canadian streaming service that delivers movies, television series, and specialty programming across multiple platforms. You can access it directly through Super Channel+ at superchannelplus.ca, as an add-on through television providers such as Bell or Cogeco, or through third-party platforms like Fubo. Because Super Channel operates across so many different distribution channels, your cancellation process depends entirely on where you subscribed and how you pay.
At Yafee, we understand that streaming services accumulate quickly. Whether you signed up during a free trial and forgot to cancel, or you have simply moved on to another platform, we are here to guide you through the exact steps to stop your charges. The good news? You have clear options, and Yafee will show you each one.
Understand what you are paying for
Super Channel charges $11.49 per month or $114.90 per year for direct web subscriptions. If you are not actively watching, that is money leaving your account every billing cycle. The service offers a 14-day free trial, but if you miss that window, you will be charged automatically. Many subscribers do not realise they are still being billed months after they stopped using the service. Yafee helps thousands of Canadian consumers reclaim control of their subscriptions every year, and Super Channel is one we see frequently.
Know your legal right to cancel
Under the Competition Act (Canada) and provincial consumer protection legislation-such as the Consumer Protection Act in Ontario and equivalent statutes in other provinces-you have the right to cancel any subscription service at any time. If you were charged without clear consent, or if the service terms were misrepresented, you can dispute the charge with your payment provider or file a complaint with your provincial consumer protection authority. Most provinces in Canada recognize a cooling-off period for digital services, though timelines vary. Yafee recommends keeping cancellation confirmations and screenshots as proof of your request.
Super Channel pricing and plan details
Here is what you are paying for and what each plan includes.
| Plan | Price (CAD) | Billing cycle | Trial period | Access |
|---|---|---|---|---|
| Super Channel+ (direct web) | $11.49/month | Monthly | 14 days free | Ad-free streaming, all content |
| Super Channel+ (annual) | $114.90/year | Annual | 14 days free | Ad-free streaming, includes 2 months free |
| Super Channel (via TV provider) | Varies by provider | Provider-dependent | Varies | Linear and on-demand through provider |
| Super Channel (iOS app) | $11.49/month | Monthly via App Store | 14 days free | Streaming on iPhone/iPad |
| Super Channel (Google Play) | $11.49/month | Monthly via Google Play | 14 days free | Streaming on Android devices |
| Super Channel (Fubo or bundled platforms) | Varies by platform | Platform-dependent | Varies | As part of platform bundle |
How to cancel Super Channel by platform
Your cancellation method depends on where you subscribed. We will walk you through each option step-by-step so you avoid common mistakes.
Cancel Super Channel directly from the website
If you subscribed at superchannelplus.ca, this is your fastest route to cancellation.
- Visit superchannelplus.ca and sign in with your email and password.
- If you have forgotten your password, use the "Forgot password" link before signing in.
- Navigate to your account settings or subscription management page.
- Look for a link labelled "Account", "Manage subscription", or "Billing".
- Locate the option to cancel or unsubscribe.
- This may appear as "Cancel subscription", "Downgrade", or "End membership".
- Select the cancellation option and confirm your request.
- Super Channel may offer a retention discount-accept only if you genuinely want to stay.
- You should receive a cancellation confirmation email immediately.
- Save this email as proof of your cancellation request.
- Verify that no charge appears on your next billing date.
- Check your bank or credit card statement approximately 7 days after cancellation.
Cancel Super Channel through the iOS app
If you subscribed through the Apple App Store, you must manage your subscription via Apple's system.
- Open the Settings app on your iPhone or iPad.
- Do not open the Super Channel app itself.
- Tap your Apple ID name at the top of the screen.
- If you use multiple Apple accounts, ensure you are in the correct one.
- Select "Subscriptions" from the menu.
- This shows all active subscriptions tied to your Apple ID.
- Find "Super Channel" in the list and tap it.
- Review the renewal date and price before proceeding.
- Tap "Cancel Subscription" at the bottom of the screen.
- You will be prompted to confirm your cancellation.
- Apple will send you a cancellation confirmation email to the address associated with your Apple ID.
- Your access to Super Channel will end on the current renewal date.
Cancel Super Channel through google play
If you subscribed via Google Play on an Android device, manage your cancellation through Google Play's subscription settings.
- Open Google Play on your Android device or go to play.google.com on a web browser.
- Ensure you are signed in to the Google account linked to your Super Channel subscription.
- Navigate to your subscriptions.
- On the app: tap the profile icon, then "Payments and subscriptions" > "Subscriptions".
- On the web: click the account icon in the top right, then "Payments and subscriptions" > "Subscriptions".
- Find "Super Channel" in your active subscriptions.
- Review the renewal date and current charge amount.
- Tap or click on "Cancel Subscription".
- Google will ask you to confirm and may offer a retention offer.
- Confirm the cancellation.
- Google Play will send you a confirmation email to your registered Gmail address.
- Your access will end at the end of your current billing cycle.
- No charge will appear on your next renewal date.
Cancel Super Channel through a television provider
If you subscribed to Super Channel as an add-on through Bell, Cogeco, or another provider, you must contact your provider directly.
- Contact your television provider's customer service.
- For Bell: call 1-800-667-0123 or visit bell.ca.
- For Cogeco: call 1-800-668-2638 or visit cogeco.ca.
- Have your account number ready when you call.
- Request removal of the Super Channel add-on.
- Clearly state: "I want to remove Super Channel from my account, effective immediately."
- Ask the representative for a confirmation number and email address to send a written follow-up.
- Some providers require written confirmation to prevent disputes.
- Request a written confirmation of the cancellation.
- The provider should email you a cancellation confirmation within 24 hours.
- Verify on your next billing statement that Super Channel charges have stopped.
- Contact the provider again if charges continue beyond the next cycle.
Cancel Super Channel through fubo or bundled platforms
If you subscribed to Super Channel as part of a Fubo subscription or other streaming bundle, follow your platform's standard cancellation process.
- Sign into your Fubo account (or equivalent platform) at fubo.tv.
- Ensure you are logged into the correct account if you have multiple subscriptions.
- Navigate to account settings or subscription management.
- Look for "Account", "Manage subscription", or "Billing".
- Locate the option to modify or remove add-ons.
- Super Channel may appear as an add-on that you can remove without cancelling your main Fubo subscription.
- Select "Remove Super Channel" or similar option.
- You will be asked to confirm the removal.
- You should receive an email confirmation.
- Save this confirmation as proof.
- Verify that your next bill reflects the removal of the Super Channel charge.
- Check your statement 7 days after the removal takes effect.
Your legal position and consumer rights
In Canada, your right to cancel is protected by law. Your legal position depends on which province you reside in.
Federal and provincial consumer protection framework
Under the Competition Act (R.S.C., 1985, c. C-34), you have the right to cancel subscription services without penalty. Additionally, most provinces have enacted consumer protection legislation that specifically covers digital services and automatic renewals:
- Ontario: Consumer Protection Act, 2002 (Part 2, Section 17.06 covers automatic renewal and negative option billing).
- British Columbia: Consumer Protection Act (Schedule 2 covers cancellation rights for digital services).
- Alberta: Fair Trading Act (Section 134 addresses cancellation of memberships and subscriptions).
- Quebec: Consumer Protection Act (Article 155 requires clear disclosure and simple cancellation mechanisms).
- Other provinces: Each province has equivalent consumer protection statutes.
These laws require that companies provide you with a simple and straightforward mechanism to cancel. If Super Channel makes cancellation deliberately difficult or charges you after you request cancellation, you have grounds to dispute the charge or file a complaint with your provincial consumer protection authority.
Your legal position
You have the legal right to: (1) receive clear information about all charges and renewal terms before you are charged; (2) cancel your subscription at any time without penalty or justification; (3) receive a prompt cancellation confirmation; (4) have your account fully deactivated so no further charges occur; (5) dispute any charge that occurs after you cancel and request a refund through your payment provider or bank; (6) file a complaint with your provincial consumer protection authority if Super Channel refuses to honour your cancellation request or continues to bill you after cancellation.
How to handle refunds and dispute charges
If Super Channel continues to charge you after you cancel, you have multiple avenues to recover your money.
Request a refund directly from Super Channel
Your first step is to contact Super Channel's customer service and request a refund for charges incurred after your cancellation date.
- Gather your cancellation confirmation email and your bank statement showing the unwanted charge.
- Yafee recommends keeping screenshots of both documents.
- Visit the Super Channel website and locate their customer support contact form or email address.
- Most customer service inquiries are handled via email.
- Send a clear, formal request for a refund.
- Include your cancellation confirmation number, the date of cancellation, and the date(s) of the unwanted charges.
- State the amount you want refunded.
- Request a response within 5 business days.
- Retain a copy of your email and any response from Super Channel.
- This becomes evidence if you need to escalate.
- If Super Channel does not respond within 5 business days, or refuses your refund, proceed to the next step.
- Do not contact them again-move to a payment provider dispute.
Dispute the charge with your payment provider
If Super Channel refuses to refund you, contact your bank or credit card issuer to dispute the charge. This is known as a chargeback in credit card terms or a disputed transaction with your bank.
- Contact your bank or credit card company.
- Use the phone number on the back of your card or on your statement.
- Ask to speak with the disputes department.
- Explain that you cancelled Super Channel but were charged anyway.
- Be specific: provide the charge date, amount, and your cancellation confirmation number.
- Provide your bank or card issuer with copies of the cancellation confirmation email and the unwanted charge(s).
- They will open a dispute investigation.
- The bank will contact Super Channel on your behalf and ask them to prove you authorised the charge.
- Super Channel will have 10 to 30 days (depending on your institution) to respond.
- If Super Channel cannot provide proof of authorisation after cancellation, your bank will refund you and reverse the charge.
- This typically takes 10 to 21 business days.
File a complaint with your provincial consumer protection authority
If Super Channel has engaged in unfair or deceptive practices, you can file a formal complaint with your provincial consumer protection authority. Yafee advises escalating if the company has charged you repeatedly after cancellation.
- Identify your provincial authority.
- Ontario: Ontario Attorney General, Consumer Protection Bureau, at ontario.ca.
- British Columbia: Consumer Protection BC at consumerprotectionbc.ca.
- Alberta: Office of Fair Trading at fair-trading.alberta.ca.
- Quebec: Office of the Ombudsman at protecteur-du-citoyen.qc.ca.
- Other provinces have equivalent offices.
- Prepare your complaint document.
- Include: your name and contact details, the name and contact details of Super Channel, dates of cancellation and unwanted charges, the amounts charged, and a clear description of what happened.
- Attach copies of your cancellation confirmation and billing statements.
- Submit your complaint via the authority's online form or by mail.
- Most provinces now accept complaints online, which is faster.
- The consumer protection authority will investigate on your behalf.
- This is a free service and carries the weight of government enforcement.
- If Super Channel is found to be engaging in unlawful billing practices, they may face fines or forced refunds to all affected customers.
- You may receive a refund as part of a broader enforcement action.
Common mistakes to avoid when cancelling
Many Canadian consumers cancel incorrectly and are shocked to see charges reappear on their statements. Yafee has identified the most common pitfalls-and how to sidestep them.
Mistake 1: cancelling only within the app without confirming
Simply deleting the Super Channel app from your phone does not cancel your subscription. The app is just a user interface; your subscription remains active at Super Channel's servers. You must cancel through the official cancellation mechanism on the website or within your app's subscription settings, then verify that you receive a confirmation email.
Mistake 2: assuming the trial period is automatic
Super Channel offers a 14-day free trial on new subscriptions. If you do not manually cancel before the trial expires, you will be automatically charged on day 15. Mark the end date of your trial in your calendar and cancel at least 2 days before it ends, not on the day it expires. Yafee recommends cancelling on day 12 or 13 to ensure the request is processed in time.
Mistake 3: cancelling through the wrong channel
If you subscribed through the Apple App Store but try to cancel on the Super Channel website, the cancellation will not work. Conversely, if you subscribed via the Super Channel website but cancel through Apple, you will still be charged by Super Channel. Always cancel through the same channel where you subscribed. If you are unsure, check the original charge on your statement-the merchant name will tell you where the subscription is managed.
Mistake 4: not keeping cancellation proof
If you do not save your cancellation confirmation email or screenshot, you have no evidence that you cancelled. Super Channel can claim they never received your request if you later dispute a charge. Screenshot or forward every cancellation confirmation to yourself immediately. Yafee advises keeping these records for at least one year after cancellation.
Mistake 5: ignoring charges after cancellation
Many consumers receive a charge weeks or months after cancellation but assume "the system is still processing the cancellation." It is not. If a charge appears more than 3 days after your cancellation confirmation date, it is an error-contact your bank immediately. Do not wait or assume it will reverse on its own.
What happens after you cancel
Once your cancellation is confirmed, you should expect specific outcomes. Understanding what comes next will help you verify that the cancellation stuck and no hidden charges occur.
Immediate effects of cancellation
When you confirm your cancellation, Super Channel will deactivate your account immediately or at the end of your current billing cycle (whichever applies). You will lose access to your profile, watchlist, and streaming library. If you are on a monthly plan, your access typically ends on the date you cancel. If you are on an annual plan, your access may end either immediately (for refundable plans) or at the end of the 12-month period (if non-refundable). Check your cancellation confirmation email to see which applies to you.
Check your next billing statement
Seven to ten days after your cancellation confirmation, check your bank statement or credit card online. You should see no charge from Super Channel on your next renewal date. If a charge appears, do not panic-contact your bank's disputes department with your cancellation confirmation as proof. Yafee advises checking this immediately rather than waiting for a bill in the mail.
Verify you cannot log back in
Try to log into your Super Channel account via superchannelplus.ca one day after cancellation. You should receive an error message or be told your subscription is inactive. This confirms that the cancellation was processed correctly. If you can still access your account, contact Super Channel's support team to confirm the cancellation was completed.
Do not delete your confirmation email
Keep your cancellation confirmation email indefinitely. If a charge appears six months or a year later, you will need this email to prove you cancelled on a specific date. Many consumer disputes are won solely because the customer has timestamped proof of their cancellation request.
Comparison: when to cancel versus when to keep
Not every subscriber should cancel immediately. Use this table to decide whether cancellation makes sense for your situation.
| Scenario | Keep Super Channel | Cancel Super Channel |
|---|---|---|
| You actively watch films or series on the service | Keep | N/A |
| You signed up for a trial and forgot to cancel before charging | N/A | Cancel immediately |
| You want the same content from a cheaper competitor (Netflix, Crave) | N/A | Cancel |
| You bundle it with another service and save on total cost | Keep the bundle | N/A |
| You are charged but have not logged in for 3+ months | N/A | Cancel |
| You hit a limited-time promo rate that expires next month | Pause and reassess next month | Consider cancelling before rate increase |
Contact information for Super Channel cancellation
If you need to send a formal cancellation letter, use the contact details below.
Super Channel corporate office
If you cancel via website or app and want additional confirmation, you may send a cancellation letter by registered mail to the following address:
Super Channel
Corus Entertainment
Attn: Customer Service
181 Bay Street
Toronto, ON M5J 2S1
Canada
Include your account email, account number (if you have it), and the date you wish the cancellation to be effective. Send the letter by registered mail with return receipt so you have proof of delivery. This method is slower than online cancellation but creates an undeniable paper trail.
How yafee can help you manage your subscriptions
Yafee is a contract management and consumer rights platform designed to help Canadians like you track, understand, and cancel unwanted subscriptions. At Yafee, we simplify the cancellation process by providing step-by-step guidance for hundreds of services-including Super Channel.
Yafee has helped thousands of Canadian consumers cancel Super Channel and recover unwanted charges. Our platform stores your cancellation confirmations, reminds you of renewal dates, and provides templates for dispute letters if charges continue after cancellation. Whether you cancel today or manage your subscription for years to come, Yafee gives you the legal knowledge and practical tools to stay in control of your recurring payments.
Visit Yafee.com today to begin tracking your subscriptions and understand your consumer rights under Canadian law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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