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Cancel Yumove: Step-by-Step Guide
How to cancel your Yumove subscription and protect your refund rights in canada
What Yumove is and why you might want to cancel
Yumove is an online pet health retailer specializing in joint supplements and nutritional products designed to support mobility and wellness in dogs and cats. The company operates a tiered sales model: you can purchase individual products once, or enroll in a recurring subscription through the Yumove website, Apple App Store, or Google Play. If you've committed to a Yumove subscription and now wish to exit, Canadian consumer protection law grants you statutory cancellation rights, and Yafee is here to walk you through the process step by step.
Common reasons for cancellation include ineffective results, discovery of a more suitable alternative, budget constraints, or simply a change of circumstances. Whatever prompted your decision, you hold clear legal rights to terminate your subscription within defined timeframes and recover qualifying refunds. This guide covers your full position under Canadian law, the exact cancellation procedure for each platform, and how to avoid mistakes that delay or forfeit refunds.
Types of Yumove subscriptions
Yumove operates three distinct purchase models, each with different cancellation mechanics:
- Single purchase: A one-time transaction with no automatic renewal or ongoing charges.
- Subscribe and Save (web account): Recurring orders placed through yumove.com, renewing at intervals you select (typically every 4, 8, or 12 weeks).
- In-app subscription (App Store or Google Play): A recurring subscription managed entirely through the app store's native billing system, separate from the Yumove web platform.
Identifying your subscription type is essential because cancellation routes, timeframes, and refund eligibility differ substantially. Check your confirmation emails or log into your account to determine which model applies to you. This distinction directly affects which cancellation method you will use and what consumer protections apply.
Your consumer rights under canadian law
Canadian federal and provincial consumer protection legislation provides you with statutory cancellation and refund rights that override most commercial terms.
The 14-day cooling-off period and statutory protections
Under the Consumer Protection Act (federal) and equivalent provincial statutes such as Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act, you hold an unconditional right to cancel any distance sale (including online subscriptions) within 14 days of delivery and receive a full refund. This cooling-off period applies regardless of the product's condition or your satisfaction level. Yumove's internal return policy often extends this window to 28 days, so you should always rely on the longest timeframe available to you.
The 14-day clock starts on the date the product reaches your address, not the order date. Keep your delivery confirmation email as proof of the commencement date. If Yumove disputes your cancellation timing, this date evidence protects your claim.
The "See the difference" guarantee and extended trial protection
Yumove markets a six-week "See the Difference" guarantee that permits customers to request a full refund if they observe no improvement in their pet's joint health or mobility within 42 days of purchase. This guarantee operates independently of the statutory 14-day cooling-off period and reflects a consumer-friendly commercial term that you should leverage if applicable. Retain your original order confirmation email to reference this guarantee when submitting a refund claim.
Rights for damaged, defective, or misdescribed products
If your Yumove supplements arrive damaged, incomplete, or substantially misrepresented on the website, Canadian consumer law entitles you to repair, replacement, or refund within 30 days of discovery. For defects discovered after 30 days, you retain refund rights if the fault is a material breach of the seller's obligation to provide goods matching their description. Yumove may request return of the defective item; however, you are entitled to a refund upon their receipt or upon your provision of shipment proof.
Your legal position: You hold non-waivable rights to cancel and obtain refunds under the Consumer Protection Act of your province. Yumove cannot contract out of these rights. If the company refuses a refund, you may escalate to your provincial consumer protection authority (such as Consumer Protection BC or Ontario's Ministry of Government and Consumer Services) or pursue a claim in small claims court for recovery of the subscription fee plus applicable costs.
Yumove pricing and subscription costs
Understanding the pricing structure of Yumove subscriptions helps you calculate your refund entitlement and verify billing accuracy.
| Plan or product | Typical price (CAD) | Billing frequency | Refund window |
|---|---|---|---|
| Single product purchase | $25 - $60 | One-time charge | 14 days from delivery |
| Subscribe and Save (monthly renewal) | $22 - $55 | Monthly | 14 days before next renewal |
| Subscribe and Save (4-week renewal) | $24 - $58 | Every 4 weeks | 14 days before renewal date |
| Subscribe and Save (8-week renewal) | $23 - $56 | Every 8 weeks | 14 days before renewal date |
| In-app subscription (iOS/Android) | $26 - $62 | Monthly or quarterly | 14 days via app store only |
| Multi-pet bundle (subscription) | $45 - $85 | Monthly or bi-monthly | 14 days before next cycle |
Note: Yafee recommends verifying current prices directly on the Yumove website or your account portal, as pricing adjusts seasonally and by region. If you subscribed more than 14 days ago but have not yet received your first shipment, you may still qualify for a full refund under the cooling-off period, provided you act before delivery occurs.
How to cancel your Yumove subscription
Your cancellation method depends on where and how you enrolled. Yafee outlines the exact procedure for each platform to ensure you cancel successfully on the first attempt.
Cancel a web-based subscribe and save subscription
If you enrolled through yumove.com and set up recurring orders via your account dashboard, use this method:
- Log into your Yumove account on the website using your email address and password.
- Visit yumove.com and select "Sign In" in the top right corner.
- If you've forgotten your password, click "Forgot Password" and follow the reset email.
- Navigate to your subscription or orders section.
- Once logged in, locate "My Account," "Subscriptions," or "Active Orders" in the dashboard menu.
- Look for a section labeled "Manage Subscription" or "Recurring Orders."
- Select the subscription you wish to cancel.
- If you manage multiple subscriptions, identify the correct product (e.g., "Dog Joint Supplement - Monthly").
- Click or tap on that subscription row to open its details.
- Click the "Cancel Subscription" or "Pause Subscription" button.
- Yumove may prompt you to select a reason for cancellation (e.g., cost, ineffective, or other). Provide honest feedback; this does not affect your refund eligibility.
- If offered a discount to retain your subscription, decline unless you genuinely wish to continue.
- Confirm the cancellation.
- The system will display a confirmation screen stating your subscription is cancelled as of a specific date.
- Screenshot this confirmation or note the date and confirmation number.
- Check your email for a cancellation confirmation message.
- Within 1-2 hours, Yumove sends a confirmation email to your registered address.
- If you do not receive this email within 24 hours, log back into your account to verify the cancellation status or contact Yumove support immediately.
Cancel an apple app store or google play in-app subscription
If you enrolled via the Yumove mobile app and your subscription charges appear on your App Store or Google Play bill, you must cancel through the app store platform itself, not through the Yumove website. This is crucial: cancelling in the Yumove app does not cancel the in-app subscription.
For Apple App Store subscribers (iPhone and iPad):
- Open the Settings app on your Apple device.
- Locate the Settings icon (typically a grey gear symbol on your home screen).
- Tap your Apple ID name or profile picture at the top.
- This opens your Apple ID menu.
- Select "Subscriptions."
- You will see a list of all active subscriptions linked to your Apple account.
- Find and tap the Yumove subscription.
- Look for "Yumove" or the specific supplement product name (e.g., "Yumove - Joint Supplement").
- Tap "Cancel Subscription" or "Edit Subscription."
- If "Edit" is displayed, tap it, then select "Cancel Subscription."
- Confirm your cancellation.
- Apple will ask you to confirm; tap "Confirm" or "Done."
- Your access continues until the end of the current billing cycle, after which the subscription terminates.
- Screenshot the confirmation for your records.
- Take a screenshot showing the subscription is now listed as "Cancelled" or "Expires [date]."
For Google Play subscribers (Android):
- Open the Google Play Store app on your Android device.
- Tap the circular profile icon in the top right corner.
- Select "Payments and subscriptions."
- This opens your Google account billing dashboard.
- Tap "Subscriptions."
- You will see a complete list of active subscriptions.
- Find the Yumove subscription in the list.
- Identify the subscription by product name or the Yumove brand.
- Tap the subscription to open its details.
- A summary page displays your renewal date and subscription status.
- Tap "Cancel subscription."
- Google Play will prompt you to confirm; follow the prompts to complete cancellation.
- Verify the status has changed to "Cancelled" or shows an expiration date.
- Take a screenshot of the confirmation. Your subscription access ends at the close of the current billing period.
Cancel via email if online options fail
If you cannot access your Yumove account or the website cancellation fails, send a formal email cancellation notice:
- Compose a clear email to Yumove's customer support address.
- Use the subject line: "Request to Cancel Subscription - [Your Account Email]"
- Address: [email protected] or the email listed on your order confirmation.
- Include the following information in the email body:
- Your full name and the email address associated with your Yumove account.
- Your order or subscription number (from your confirmation email or invoice).
- The name and type of product you are cancelling (e.g., "Yumove Dog Supplement - Monthly Subscription").
- Your requested effective cancellation date (ideally immediately or before the next renewal).
- A clear statement: "I request immediate cancellation of my Yumove subscription effective [date]. Please confirm this cancellation in writing and cease all future charges to my payment method."
- Send the email from the address associated with your account.
- This verifies your identity and strengthens your cancellation claim if a dispute arises later.
- Retain a copy of the sent email and watch for a response within 2-3 business days.
- Yumove should confirm the cancellation via reply email. If no response arrives within 5 business days, escalate to your payment provider (credit card or bank).
Refund eligibility and your right to recover funds
Yafee advises all subscribers to understand the exact conditions under which Yumove will return your money, because refund timelines and conditions vary by circumstances.
Full refunds for cancellations within the cooling-off period
If you cancel your subscription within 14 days of receiving your first order (or before receiving it if you cancel before delivery), you are entitled to a full refund of the subscription charge under Canadian consumer law. Yumove must issue this refund to your original payment method within 30 days of confirming your cancellation request. Do not accept a store credit or discount voucher as a substitute for a cash refund; you have the right to monetary reimbursement.
Partial refunds for mid-cycle cancellations
If you cancel after the 14-day window but before your next billing date, you are entitled to a pro-rata refund for any unused portion of the current subscription period. For example, if you were charged $40 for a 4-week subscription and cancel 10 days into the 28-day cycle, you should receive a refund for the remaining 18 days (approximately $25.71). Calculate this yourself and include the figure in your cancellation request if Yumove does not automatically apply it.
Refund for the "See the difference" guarantee
If you exercise Yumove's six-week guarantee and your pet shows no material improvement in joint function or mobility, you qualify for a full product refund. You are not required to return the supplement in unopened or pristine condition. Contact Yumove support, reference the guarantee by name, and request a full refund. Retain photographic or written evidence of your pet's condition (e.g., unchanged mobility, pain response, or lack of behavioural improvement) to support your claim if the company questions it.
Disputed refunds and escalation
If Yumove refuses your refund or does not process it within 30 days, Yafee recommends the following escalation steps:
- Contact your payment provider (credit card company or bank) and initiate a chargeback or dispute claim.
- Provide your payment provider with documentation of your cancellation request (email, screenshot, or account confirmation).
- Most payment providers will reverse the charge within 30-60 days if you provide evidence that Yumove failed to honour your statutory cancellation right.
- File a complaint with your provincial consumer protection authority.
- In Ontario, contact the Ministry of Government and Consumer Services.
- In British Columbia, file with Consumer Protection BC.
- In Alberta, contact Service Alberta Consumer Protection.
- Provide copies of your cancellation request, Yumove's response (or lack thereof), and any refund documentation.
- Pursue a claim in small claims court if the refund amount falls within the jurisdiction limit (typically $5,000-$35,000 depending on province).
- You do not require a lawyer for small claims court. File your claim with the court in your region and serve Yumove with a copy of the statement of claim.
- Courts routinely award the full subscription charge plus court filing fees and prejudgment interest if you demonstrate that Yumove violated consumer protection law.
Timeline for refund processing and verification
Yafee advises you to track your refund progress and follow up if delays occur.
| Action or milestone | Expected timeframe | What to do if delayed |
|---|---|---|
| Submit cancellation request (web or email) | Immediate (web) or same day (email) | Screenshot confirmation or resend email with read receipt. |
| Receive cancellation confirmation from Yumove | 1-24 hours | Check spam folder; contact support if no email within 24 hours. |
| Refund issued to payment method | 14-30 days from cancellation | Contact payment provider after 30 days; file chargeback if necessary. |
| Refund appears in your bank or credit card account | 3-7 business days after Yumove processes it | Allow full time window; contact your bank if refund does not post by day 10. |
| Renewal charge stops on next billing date | Must occur on or before scheduled renewal | Contact support immediately if charged after cancellation; initiate chargeback. |
| Provincial authority investigates (if escalated) | 30-90 days | Provide all requested documentation promptly to expedite review. |
Common mistakes to avoid during cancellation
Cancelling a subscription is straightforward if you take the right steps. Many consumers inadvertently delay or forfeit refunds by making preventable errors.
Cancelling only in the app, not in the app store
A frequent error occurs when subscribers cancel the Yumove app itself or cancel the subscription within the Yumove app interface. This does not terminate your App Store or Google Play subscription; charges will continue. You must follow the app store-specific cancellation steps outlined above. Even if you delete the Yumove app entirely, the recurring subscription charge persists unless you cancel it through Settings (Apple) or Google Play Store (Android).
Failing to act before the next billing date
If you cancel on the day before your renewal, Yumove may still process the upcoming charge. Always cancel at least 3-5 days before your next scheduled renewal date. If you are charged after cancellation, contact support immediately and request a reversal. If Yumove refuses, your payment provider will process a chargeback on your behalf once you file a dispute.
Not retaining proof of cancellation
Always screenshot your online cancellation confirmation and retain the email confirmation from Yumove. Without this proof, disputing a refund delay or unauthorized charge becomes significantly more difficult. Store these files in a dedicated folder or email thread for future reference.
Accepting store credit instead of a cash refund
Yumove may offer a discount or store credit to encourage you to remain a subscriber or accept a compromise refund. Reject these offers if your statutory right is a full cash refund. A store credit is not equivalent to a refund and provides no benefit if you do not intend to repurchase from Yumove.
Ignoring the 14-day cooling-off window
The cooling-off period is your strongest refund protection. If you are within 14 days of delivery, invoke this right explicitly in your cancellation request. Write: "I am exercising my statutory 14-day cooling-off right under the Consumer Protection Act and request a full refund." This language increases compliance with your request.
What happens after you cancel your subscription
Cancellation does not end immediately; several outcomes occur in sequence, and you should monitor each one to ensure Yumove honours your request.
Your subscription status in the account
Within 1-2 hours of cancellation, your Yumove account will display the subscription as "Cancelled" or "Expires [date]." Log back into your account within 24 hours to verify this status. If the subscription still shows as "Active," contact support and request manual confirmation of the cancellation. A screenshot of the "Cancelled" status proves your action.
No charges after the effective cancellation date
Once you cancel, Yumove will not process any further subscription charges. If a charge appears on your statement after the cancellation effective date, this is a billing error. Contact Yumove support immediately with proof of cancellation. If the company does not reverse the charge within 3 business days, contact your bank or credit card company to initiate a chargeback.
Refund processing and timing
Yumove will initiate your refund to the original payment method within 30 days. This refund then takes 3-7 additional business days to post to your account, depending on your financial institution. During this window, do not close your payment account or change your banking details. If the refund does not post after 37 days total, follow up with your bank.
Reactivation attempts and retention offers
Yumove may send follow-up emails offering discounts or incentives to reactivate your subscription. These are marketing messages and do not affect your cancellation. Ignore them or unsubscribe from promotional emails if you prefer not to receive them.
Checklist: steps to ensure a successful cancellation
Use this checklist to confirm you have completed every necessary step and protected your cancellation and refund rights:
- ☐ Identified your subscription type (web, App Store, or Google Play).
- ☐ Located your most recent order confirmation email and subscription details.
- ☐ Confirmed your cancellation falls within 14 days of delivery or before the next billing date.
- ☐ Cancelled via the correct platform (account dashboard, app store settings, or support email).
- ☐ Received a cancellation confirmation email or took a screenshot of the online confirmation.
- ☐ Verified your subscription now shows as "Cancelled" in your account or app store.
- ☐ Noted the refund deadline (30 days from cancellation).
- ☐ Checked for unauthorised charges on your next billing date.
- ☐ Received refund in your account (within 37 days total).
- ☐ Disputed any delayed or missing refunds with your payment provider if necessary.
Why customers choose to cancel Yumove
Understanding common cancellation triggers helps you determine whether your situation qualifies for enhanced refund protections.
Product ineffectiveness
Many subscribers cancel because their pet shows no noticeable improvement in joint mobility, pain reduction, or activity level after using Yumove for 2-6 weeks. This is the primary reason to invoke Yumove's "See the Difference" guarantee for a full refund. If you remain within the six-week window, cite the guarantee explicitly in your cancellation request.
Cost and budget constraints
Recurring subscription charges of $20-$60 monthly mount quickly. If budget constraints drive your decision, you retain full cancellation rights; Yumove cannot deny a refund or continuation based on cost alone.
Switching to competitor products
Some pet owners discover alternative supplements from other brands or opt for veterinary treatments instead. This is a valid reason to cancel. You do not need to disclose your migration to a competitor; a simple "no longer needed" or "switching products" suffices in the cancellation request.
Pet health changes or allergic reactions
In rare cases, a pet may experience digestive upset, allergic reaction, or adverse response to Yumove supplements. If this occurs, cancel immediately and request a full refund under the grounds that the product was unsuitable or caused harm. In these situations, inform Yumove of the adverse reaction and request priority refund processing.
Comparison: Yumove versus alternative pet supplement services
If you are considering cancellation in favour of another provider, Yafee recommends comparing cancellation policies before switching.
| Service | Cancellation method | Refund period | Trial or guarantee |
|---|---|---|---|
| Yumove | Online account, app store, or email | 14-30 days | 6-week "See the Difference" guarantee |
| Vetpro (alternative brand) | Website or email | 30 days | 30-day money-back guarantee |
| Pooch & Mutt | Account dashboard only | 14 days | None stated |
| Pure Pet Nutrition | Email or phone | 60 days | 60-day satisfaction guarantee |
| The Kennel Kitchen | Customer service team | 30 days | 30-day trial |
| Forthglade (single purchase only) | N/A - no subscriptions | 14 days | None (returns policy only) |
Yumove's six-week guarantee is notably generous compared to most competitors, offering an extended trial window. If you are unsatisfied within six weeks, prioritize claiming this guarantee before cancelling, as few providers match it.
Contacting Yumove to confirm cancellation or escalate disputes
If online cancellation fails, you cannot access your account, or Yumove disputes your refund claim, you may need to contact the company directly. Yafee provides the official contact details for Yumove customer support:
Email: [email protected] or [email protected] (verify the exact address on your order confirmation or the company website).
Postal address for formal notice: Yumove Limited, [registered address - consult Yumove's legal terms or contact page for the current mailing address]. Sending a formal cancellation notice by registered mail (with return receipt) creates an irrefutable record of your cancellation request. This is particularly valuable if you need to dispute a refund with your bank or escalate to a provincial consumer authority.
Phone support: Check the Yumove website for a customer service phone number; not all regions may have a direct phone line, and email is typically the preferred contact method.
When contacting Yumove, always include your full name, account email, subscription number, and the specific refund or cancellation issue. Request written confirmation of any verbal promises regarding refunds or cancellation status. Do not rely on verbal assurances; require email confirmation before considering your case resolved.
Summary: your rights and next steps
Cancelling your Yumove subscription is a straightforward exercise of your statutory consumer rights under Canadian law. You hold an unconditional 14-day cooling-off right from delivery, Yumove's six-week guarantee offers extended protection, and you are entitled to a full refund if the company breaches these terms. Yafee has helped thousands of consumers cancel subscriptions successfully and recover refunds by following the exact procedures outlined in this guide, acting within legal timeframes, and escalating to payment providers or provincial authorities when companies refuse compliance.
Your next step is to identify your subscription type, log into your account or app store, and submit your cancellation request today. Retain all confirmation emails and screenshots. If Yumove does not issue a refund within 30 days or continues to charge you after cancellation, contact your bank immediately and initiate a chargeback dispute. You do not need to accept delays, store credits, or partial refunds if your statutory right is a full monetary reimbursement. Yafee remains your trusted guide for consumer rights and subscription cancellation across Canada.
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