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Frequently asked questions
Cancel Unicity: The Right Way
How to cancel Unicity and protect your consumer rights in canada
Understanding Unicity and why you might want to cancel
Unicity is a global nutrition and wellness company that distributes dietary supplements, weight-management products and bundled wellness programs-such as the Feel Great System-across Canada through online channels, Independent Distributors and third-party marketplaces. The company operates regional Canadian warehouses and allows you to purchase on a one-time or recurring subscription basis, depending on your needs and preferred shopping method.
Cancelling a Unicity subscription is straightforward once you understand your options, but the process depends on where and how you made your purchase. At Yafee, we help thousands of Canadians navigate subscription cancellations each year, and we have learned that clarity and timing are everything. This guide walks you through every cancellation method, refund policy and consumer protection available to you under Canadian law.
When you should consider cancelling
You might cancel your Unicity subscription for several legitimate reasons: the product is not delivering the results you expected, shipping costs are too high, you have found a more affordable alternative, or you simply want to pause your wellness routine temporarily. Whatever your reason, you have the right to cancel without penalty under the Consumer Protection Act of your province, and Yafee is here to ensure you understand your options fully.
Unicity pricing and subscription plans in canada
Before you decide to cancel, it helps to know what you are paying for and which plans are currently available through Unicity's Canadian operations.
| Plan or product | Price (CAD) | Period | Description |
|---|---|---|---|
| Feel Great System (Unimate + Balance bundle) | $179.00 | One-time purchase | Includes 60 servings of Unimate and 30 servings of Balance; free shipping from local Canadian warehouse |
| Unicity Balance (60-packet box) | $189.99 | Per box | Orange flavour, 30-day supply |
| Unicity Balance (30 sachets) | $58.00 | Per box | 30 sachets (fresh stock), discounted from manufacturer suggested retail price of $81.00 |
| Recurring subscription | Varies by product | Monthly or custom schedule | Automatically billed on your chosen schedule; cancellable at any time |
If you are paying significantly more than these listed prices or feel you have been overcharged, cancelling may be your first step toward reclaiming those funds. Yafee recommends reviewing your last invoice before you initiate cancellation so you have exact figures for any refund request.
Your consumer rights and what they mean for you
Canadian consumer protection law gives you clear rights when cancelling a subscription service.
Legal framework for cancellations in canada
Your cancellation rights are protected under the Consumer Protection Act (federal and provincial versions). This legislation requires that subscription services provide you with a simple and accessible cancellation mechanism. In most Canadian provinces, you have the right to cancel a subscription without penalty at any time, though the company may charge you only for goods or services you have already received.
Furthermore, under the Competition Act (Canada), any cancellation terms must be transparent, disclosed before purchase, and easy to execute. Unicity's Terms of Use, which govern your subscription, must comply with these standards. If Unicity makes cancellation deliberately difficult or charges hidden fees for cancellation, this violates your consumer rights.
Your legal position
You have the right to cancel your Unicity subscription without penalty, provided you notify the company in writing at least 10 business days before your next scheduled shipment. Any refund due to you for unused goods must be processed within a reasonable timeframe (typically 14 to 30 days, depending on your province). If Unicity refuses to honour your cancellation or delays your refund, you can escalate your complaint to your provincial consumer protection authority or the Competition Bureau of Canada.
How to cancel Unicity based on where you purchased
Unicity allows you to cancel through multiple channels, and the steps differ depending on whether you bought through their website, an app store or an Independent Distributor.
Cancel via the Unicity website or app
If you created an account directly on Unicity's website or app and manage your subscription there, this is the fastest cancellation method available to you.
- Log into your Unicity account using your email address and password.
- Navigate to the Subscriptions or Orders section, usually found in your account dashboard or profile menu.
- Locate the active subscription you wish to cancel.
- Select the cancellation option next to your subscription.
- You may be asked to confirm your reason for cancellation. Providing feedback helps Unicity improve, but it is optional.
- Review any final charges or upcoming shipments before confirming.
- Note the cancellation date and any reference number provided on screen.
- Confirm the cancellation and save a screenshot or confirmation email for your records.
- Unicity will send you a confirmation email within 24 hours. If you do not receive one, contact customer service immediately with your confirmation details.
This online method is the quickest route to cancellation and leaves an instant digital trail. Yafee recommends saving all confirmation emails and screenshots for at least one year in case of billing disputes.
Cancel by submitting a revised subscription agreement
If you prefer offline cancellation or do not have access to your online account, Unicity's Terms of Use allow you to cancel by submitting a revised Subscription Agreement in writing.
- Obtain a copy of your current Subscription Agreement.
- You can request this from Unicity Customer Service or download it from your account dashboard if available.
- If you cannot locate it, contact Customer Service by email or phone and ask them to send a blank template.
- Write "CANCEL" at the top of the document in clear, capital letters.
- Include your full name, account number and email address on the form.
- Add the date you submit the cancellation.
- You may also write a brief reason for cancellation, though this is not required.
- Mail the revised agreement to Unicity Customer Service at least 10 business days before your next scheduled shipment.
- Send the document via registered mail (raccomandata A/R in Canada) or a tracked courier service such as Canada Post Xpresspost or FedEx. This proves delivery and protects you if Unicity claims it never received your cancellation.
- Keep the delivery receipt and tracking number with your records.
- Follow up by email if you do not receive a cancellation confirmation within 5 business days of your mailed submission.
- Include your tracking number in the follow-up email so Unicity can locate your cancellation request quickly.
This written method is particularly useful if you have lost account access or prefer a formal paper trail. The 10 business day notice requirement is a legal minimum under Unicity's terms, so plan your cancellation accordingly.
Cancel a subscription purchased through an app store or third-party marketplace
If you purchased your Unicity subscription through Apple App Store, Google Play Store or another third-party platform, you must cancel through that platform, not directly with Unicity.
- Open the app store where you made the purchase.
- For Apple App Store, go to Settings > [Your Name] > Subscriptions and find Unicity.
- For Google Play Store, go to Play Store > Menu > Subscriptions and locate Unicity.
- Select the Unicity subscription and tap "Cancel Subscription" or "Manage Subscription."
- Follow the prompts provided by the app store. These vary by platform but typically require you to confirm your cancellation and select a reason.
- Confirm the cancellation and save your confirmation details.
- The app store will send a confirmation email within 24 hours. Your subscription will end on the date specified in that email, usually at the end of your current billing cycle.
Many Canadians cancel through app stores without realizing they must also confirm with Unicity if they have an account there. Yafee advises logging into your Unicity account separately and cancelling it as well to ensure no duplicate charges occur.
Cancel if you purchased through an independent distributor
If you bought your Unicity subscription from an Independent Distributor, you must contact that distributor directly to cancel, not Unicity itself.
- Locate your Independent Distributor's contact information from your original order or distributor communications.
- Check your email for invoices or promotional materials that list their phone number or email address.
- If you cannot find it, contact Unicity Customer Service and ask for your distributor's contact details.
- Send your cancellation request to your distributor in writing at least 10 business days before your next shipment.
- Email is acceptable, but registered mail is strongly recommended for proof of delivery.
- Include your name, order number and account number in your cancellation request.
- Request written confirmation of your cancellation and keep it for your records.
- If your distributor fails to respond or denies your cancellation request, you can escalate the complaint directly to Unicity Customer Service or your provincial consumer protection authority.
Distributor-based purchases are less common but still occur. Yafee emphasizes that your consumer rights remain the same whether you purchased directly from Unicity or through a distributor.
Refunds and what to expect after cancellation
Your refund entitlements depend on what you have already received and whether you are within a statutory cooling-off period.
Refund eligibility and timelines
In most Canadian provinces, you have a 14-day cooling-off period from the date you receive your first shipment. During this window, you can cancel your subscription and request a full refund of your payment, minus any non-refundable shipping or processing fees that Unicity explicitly disclosed to you before purchase. Consequently, if you have kept your product unopened, you should receive a full refund within 14 to 30 days of your cancellation.
If you cancel after the cooling-off period, you are generally entitled to a refund only for products you have not yet received or used. Unicity will not refund you for items already delivered and consumed, as these are considered "goods received." However, if you cancel before a shipment is dispatched, that shipment will be cancelled and you will receive a refund for it.
How to request a refund
Once your cancellation is confirmed, follow these steps to secure your refund.
- Confirm your cancellation is acknowledged by Unicity.
- You should receive a confirmation email or letter stating your cancellation date and any refund amount due.
- If you do not receive this within 5 business days, contact Unicity Customer Service with your cancellation reference number.
- Contact Unicity Customer Service if any pending shipments have not been cancelled.
- Provide your account details and ask them to confirm that no further charges will occur.
- Request a timeline for your refund (most companies process refunds within 5 to 10 business days).
- Monitor your bank account or credit card statement for the refund.
- Refunds typically appear within 5 to 14 business days, depending on your financial institution.
- If no refund appears after 30 days, contact Unicity and your bank to investigate.
- If Unicity refuses to refund you, escalate to your provincial consumer protection authority.
- In Ontario, contact the Consumer Protection Bureau. In British Columbia, contact Consumer Protection BC. In Alberta, contact the Fair Trading Act office. Similar offices exist in every province and territory.
A refund is your legal right under the Consumer Protection Act. Yafee has helped thousands of consumers recover refunds by following this documented process and escalating when necessary.
Common mistakes to avoid when cancelling
Most cancellation problems are preventable with a little care and attention to timing.
Missing the 10 business day deadline
Unicity requires you to submit your cancellation at least 10 business days before your next shipment. If you miss this window, your next shipment will be dispatched and you will be charged. Calculate your deadline carefully and mark it on your calendar. If you have missed the deadline, contact Unicity immediately and ask if they can halt the shipment before it ships. Some customer service teams will accommodate urgent requests.
Cancelling only through the app store, not your Unicity account
If you have both an app store subscription and a Unicity account, cancelling in one place does not automatically cancel the other. You must cancel in both locations to prevent duplicate charges. Check your email for separate invoices from Unicity and your app store, and cancel both.
Not retaining proof of cancellation
Always save your cancellation confirmation email, tracking number for mailed requests, or a screenshot of your app store cancellation. If Unicity disputes your cancellation later, you will need proof that you submitted the request on time. Without documentation, it becomes your word against theirs.
Forgetting to return unopened products
If you are within the 14-day cooling-off period and want a full refund, you must return any unopened products to Unicity at their specified address. If Unicity requires this and you fail to do it, they can withhold the refund. Check your cancellation confirmation for return instructions and follow them promptly.
What to do if Unicity refuses to cancel or delays your refund
If Unicity ignores your cancellation request or refuses to process your refund, you have clear escalation routes under Canadian consumer law.
Step 1: contact Unicity customer service in writing
Send a formal email or letter to Unicity Customer Service outlining your cancellation request, the date you submitted it, and the fact that it has not been honoured. Include your account number, order number and a copy of any confirmation or tracking information you have. Request a written response within 5 business days.
Step 2: file a complaint with your provincial consumer protection authority
If Unicity does not respond or refuses your cancellation, file a complaint with your provincial consumer protection office. These are your strongest enforcement tools:
- Ontario: File with the Consumer Protection Bureau of Ontario
- British Columbia: File with Consumer Protection BC
- Alberta: File with the Fair Trading Act office
- Quebec: File with Office de la protection du consommateur (OPC)
- Other provinces and territories: Check your provincial government website for the specific consumer protection office.
These authorities can investigate your complaint, mediate between you and Unicity, and take enforcement action if the company is violating consumer law. At Yafee, we advise including copies of all your cancellation documentation when you file.
Step 3: file a complaint with the competition bureau of canada
If Unicity is systematically making cancellation difficult or charging hidden cancellation fees, you can file a complaint with the Competition Bureau of Canada. This federal agency enforces the Competition Act and has the power to investigate and penalize companies that engage in deceptive practices. Visit competition.canada.ca to file your complaint.
Checklist for your Unicity cancellation
Use this checklist to ensure you have completed every step correctly and have all the documentation you need.
| Task | Status | Date Completed |
|---|---|---|
| Reviewed my Unicity invoice to confirm pricing and next shipment date | Yes / No | |
| Calculated my 10 business day cancellation deadline and confirmed today is before that date | Yes / No | |
| Submitted my cancellation (online, by mail or through app store) | Yes / No | |
| Saved my cancellation confirmation (email, tracking number or screenshot) | Yes / No | |
| Received confirmation from Unicity that my cancellation was processed | Yes / No | |
| Confirmed no further charges appear on my bank statement 30 days after cancellation | Yes / No |
Contact Unicity customer service
If you need to submit your cancellation by mail or require additional support, use this address to send your revised Subscription Agreement or cancellation request to Unicity.
Unicity Customer Service
[Address information to be completed by Unicity directly]
Email: [Customer service email]
Phone: [Customer service phone number]
When you contact Customer Service, be polite but firm. Provide your account number, the date you wish to cancel, and the specific reason for your request. Ask for written confirmation of your cancellation and follow up in writing if you do not receive it within 5 business days.
Your summary and next steps
Cancelling your Unicity subscription is your consumer right under Canadian law, and the company must honour your request within a reasonable timeframe. The process is straightforward if you submit your cancellation at least 10 business days before your next shipment and retain proof of your request. Whether you cancel online, by mail or through an app store, Yafee advises you to save all confirmation documents and monitor your bank statement carefully for 30 days after cancellation to ensure no further charges occur.
If Unicity refuses to cancel or delays your refund, escalate your complaint immediately to your provincial consumer protection authority or the Competition Bureau of Canada. These agencies have the legal authority to enforce your rights and recover your money if necessary. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following this documented procedure and standing firm on their legal rights. Your cancellation is valid the moment you submit it in compliance with Unicity's 10 business day notice requirement, and no additional fees or penalties may apply.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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