How to cancel Treated and stop prescription refills safely in canada

What Treated is and why you might want to cancel

Treated is an online health service operated by HR Healthcare Ltd that delivers remote medical consultations and prescription medications directly to your home across Canada. You complete a clinical assessment online, receive a prescription from a licensed healthcare provider, and have your medication dispensed and shipped to you. The service covers common conditions ranging from skin care to sexual health, and you can choose between one-time consultations, single medication orders, or recurring subscription refills.

You may decide to cancel if your health condition has improved, you have found a local healthcare provider, your prescription needs have shifted, or you are dissatisfied with the service quality or pricing. Yafee has helped thousands of Canadians navigate prescription-based cancellations, and this guide will walk you through your options with precision and clarity.

Common reasons to cancel Treated

Many Canadians cancel Treated after resolving their health concern, switching to in-person care with a family doctor, or preferring a different telemedicine provider. Others cancel because they experienced unexpected charges, received medication they no longer need, or want to consolidate prescriptions with a local pharmacy. Cost is a significant factor: between consultation fees, medication markups, and shipping, some users find local pharmacy pricing more competitive.

How cancellation works at Treated

Treated allows you to cancel through your online account dashboard, via email support, or through formal written notice. The most reliable method, especially if you need proof of cancellation, is a signed letter sent via certified mail with return receipt. Stopping your subscription halts recurring charges and prescription refills but does not automatically delete your account or medical records. Document every cancellation attempt so you have evidence if a billing dispute arises later.

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Your consumer rights when cancelling in canada

Canadian consumer protection law protects you throughout the cancellation process and provides clear remedies if Treated refuses to comply.

Federal and provincial protections

Your privacy rights are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal privacy legislation that governs how Treated collects, uses, and stores your personal health information. PIPEDA gives you the right to request access to, correct, or delete your personal data held by Treated. Additionally, each province has its own consumer protection legislation. Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and similar provincial laws protect you against misleading claims, failure to deliver goods or services, and improper billing practices.

If Treated charges your card after you have cancelled or refuses to refund unused medication, these provincial laws are your escalation tool. Write down the name and contact details of your provincial consumer protection authority; you will need this information if Treated ignores your refund request.

Your legal position when billing continues after cancellation

You have the right to:

• Request immediate refund of any charges made after your cancellation date
• Dispute unauthorised charges with your credit card issuer within 60 to 120 days of the transaction
• File a complaint with your provincial consumer protection authority if Treated refuses to refund
• Access your medical records and request deletion of personal health information under PIPEDA

Your right to dispute unauthorised charges

If Treated continues to bill you after you have cancelled, contact your credit card issuer or bank immediately and request a chargeback or reversal. You typically have 60 to 120 days from the transaction date to dispute an unauthorised charge, depending on your financial institution. Keep all emails and screenshots showing you cancelled; this is your evidence when you file the dispute. File your written complaint to Treated in parallel with your chargeback request. Do not rely on Treated to refund you voluntarily.

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Cancellation methods for Treated

Treated provides three main pathways to cancel your subscription, each with different levels of proof and reliability.

Method 1: cancel through your online account

The fastest cancellation method is through your Treated account dashboard. Log in to your account, navigate to your subscription or billing settings, and select the option to cancel or pause your subscription. This method is immediate and you will receive an on-screen confirmation. However, take a screenshot of this confirmation because Treated's records may not align with your cancellation date. Email Treated support immediately after, confirming your cancellation and attaching your screenshot.

Method 2: cancel via email support

Send a cancellation request email directly to Treated's customer support address. Your email should state your full name, account email address, and the date you want your cancellation to take effect. Request confirmation of receipt and a cancellation reference number. This creates a dated record, but email can be delayed or overlooked. Follow up if you do not receive a response within 5 business days.

Method 3: cancel by certified mail (highest legal proof)

For the highest level of legal protection, send a signed letter via certified mail with return receipt. This method creates an undisputable record that Treated received your cancellation request on a specific date. If a billing dispute arises, you have proof of delivery. This method takes longer but is essential if Treated has charged you without authorization or has ignored previous cancellation requests.

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Step-by-step cancellation process

Follow these steps in order to ensure your cancellation is processed correctly and you stop being charged.

Step 1: gather your account information

1. Locate your Treated account email address and password
2. Find any subscription or order confirmation emails from Treated
3. Note your most recent transaction date and amount
4. Record Treated's customer support email address and mailing address

Step 2: submit your cancellation through your preferred method

1. Choose your cancellation method: online dashboard, email, or certified mail
2. If using the online dashboard:
   • Log into your Treated account
   • Navigate to Account Settings or Subscription Management
   • Click Cancel Subscription or similar option
   • Take a full-page screenshot of the cancellation confirmation
3. If using email:
   • Draft an email with your full name, account email, and cancellation request date
   • Request written confirmation of your cancellation and a reference number
   • Send from the email address linked to your Treated account
4. If using certified mail:
   • Write a formal letter stating your full name, account email, and cancellation request
   • Sign the letter and make a copy for your records
   • Send via certified mail with return receipt to Treated's mailing address
   • Keep the return receipt as proof of delivery

Step 3: confirm cancellation in writing

1. Send a follow-up email to Treated support confirming your cancellation request within 24 hours
2. Include your cancellation date and reference number (if you received one)
3. Attach screenshots or certified mail receipt as proof
4. Request a written confirmation email within 5 business days

Step 4: monitor your billing for unauthorized charges

1. Check your credit card or bank account statement 5 to 7 days after your cancellation date
2. Verify that no new charges from Treated appear after your cancellation date
3. If you see unauthorized charges, immediately contact your bank or credit card company
4. File a dispute claim and provide your cancellation confirmation as evidence

Step 5: request refunds for unused medication or services

1. If you paid for medication you did not receive or services you did not use, request a refund in writing
2. Explain what you paid for and why you deserve a refund (cancellation before delivery, product defect, etc.)
3. Provide your original order confirmation and cancellation date as evidence
4. Give Treated 10 business days to respond

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Refund and billing considerations

Understanding Treated's refund policy and your financial obligations is essential before you cancel.

When you are entitled to a refund

You are entitled to a refund in the following circumstances: you cancelled before your medication was shipped, Treated failed to deliver your prescription, you received damaged or expired medication, you were charged after your cancellation date, or you paid for a consultation that did not take place. If your cancellation was within 14 days of a charge and you have not used the service, you may have a legal right to a refund under provincial consumer protection legislation.

Refund timeline and process

Treated typically processes refunds within 10 to 15 business days after approving your claim. The refund is returned to your original payment method (credit card or bank account). If your refund does not appear within 15 business days, contact your bank to confirm the refund was sent and track its status. If Treated refuses to refund you, escalate your claim to your provincial consumer protection authority or file a chargeback with your bank.

What happens to your prescription records

Cancelling your Treated subscription does not automatically delete your prescription history or medical records. Your medical information remains in Treated's system unless you request deletion under PIPEDA. You have the right to request access to your medical records, correct inaccuracies, or request deletion. Submit a Data Subject Access Request (DSAR) in writing to Treated and allow 30 days for a response. This is a separate process from cancellation.

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Pricing breakdown and billing details

Understanding Treated's cost structure helps you identify unexpected charges and ensures you are not overcharged after cancellation.

Note: Treated may charge the next subscription renewal even if you cancel mid-cycle. Contact Treated immediately if this occurs and request a refund.

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What happens after you cancel

Cancellation is not instantaneous, and understanding the post-cancellation timeline protects you from unexpected charges.

Immediate effects of cancellation

Once you cancel, Treated stops accepting new prescription refills and consultation requests under your subscription. However, any pending medication orders that have already been processed will still be shipped. Contact Treated within 24 hours of cancelling if you want to cancel an order that has not yet left their facility. Your account remains active so you can log in and view your medical records, but you cannot request new services.

Final billing and transition period

Treated may charge your final subscription fee on the date of cancellation or at the next scheduled billing cycle, whichever comes first. If you cancel mid-month, you are typically not entitled to a pro-rata refund unless Treated's terms explicitly state otherwise. Check your provincial consumer protection legislation; some provinces require pro-rata refunds for cancelled subscriptions. Yafee recommends requesting this refund explicitly if you cancelled before the billing cycle ended.

Data retention and access after cancellation

Your prescription history and medical records remain stored by Treated indefinitely unless you request deletion. You retain the right to access these records under PIPEDA for up to one year after cancellation. If you need copies of your prescriptions for a new healthcare provider, request them before your account is archived. Send a formal Data Subject Access Request to Treated's privacy officer if you want all your personal health information deleted.

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Common mistakes when cancelling Treated

Cancelling a prescription service is straightforward if you avoid these common pitfalls. Many Canadians inadvertently stay charged because they overlooked a single step, but you can avoid this with careful attention.

Mistake 1: cancelling through the app instead of submitting written notice

If you cancel only through the Treated app or website without sending written confirmation, you have no proof if the company later claims it never received your cancellation request. Always follow up with an email or certified letter. Screenshot your app cancellation as backup evidence.

Mistake 2: not monitoring your bank account after cancellation

Many users assume Treated will honour their cancellation automatically. In reality, billing errors occur. Check your statement 5 to 7 days after your cancellation date to verify no new charges appeared. If you see unauthorized charges, dispute them immediately with your bank.

Mistake 3: deleting cancellation confirmation emails

Keep every email from Treated, especially cancellation confirmations, refund approvals, and billing statements. These emails are your evidence if you need to file a chargeback or complaint with your provincial consumer protection authority. Store them in a dedicated folder or take screenshots.

Mistake 4: assuming your prescription will not be filled after cancellation

If you cancel partway through a medication order, that order may still be processed and shipped. You will be charged for medication you did not authorize. If this happens, contact Treated immediately and request a refund. You can refuse delivery of the package and ask the courier to return it, but a refund is your cleaner option.

Mistake 5: not requesting your medical records before cancellation

After cancellation, accessing your medical records becomes more complicated. Request copies of your prescriptions and consultation notes while your account is still active. This is important if you plan to switch to another provider or healthcare professional.

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Comparison of cancellation methods and their effectiveness

Each cancellation method has different legal weight and processing times. This table shows which method is best for your situation.

Yafee recommends using certified mail if you have experienced unauthorized charges or suspect Treated will ignore your cancellation request. The $15-$25 cost is a worthwhile investment to protect yourself legally.

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How to escalate if Treated refuses to cancel or refund

If Treated ignores your cancellation request or continues charging you, you have formal escalation options under Canadian consumer law.

Step 1: file a formal complaint with Treated

Send a formal written complaint via certified mail to Treated's customer service address. State clearly that you cancelled your subscription, provide the cancellation date, and request a refund of all unauthorized charges. Give them 10 business days to respond. Keep a copy of this letter and the certified mail receipt.

Step 2: dispute charges with your bank or credit card company

If Treated charges your account after the cancellation date, contact your financial institution and request a chargeback. Provide evidence of your cancellation request (email, screenshot, certified mail receipt) and the unauthorized charges. Your bank will investigate and typically reverse the charges within 30 to 60 days.

Step 3: file a complaint with your provincial consumer protection authority

If Treated refuses to refund and your bank chargeback is unsuccessful, escalate to your provincial consumer protection authority. Each province has an agency that handles consumer complaints: Ontario's Ministry of Government and Consumer Services, British Columbia's Consumer Protection Office, Alberta's Fair Trading Act enforcement, and so on. Yafee has assisted many Canadians in filing these complaints, and provincial authorities often compel companies to refund when documented evidence exists.

Step 4: consult a lawyer or legal aid clinic

If the refund amount is substantial and Treated continues to refuse, consult a lawyer who specializes in consumer law. Many provinces offer free legal aid clinics that handle consumer disputes. Small claims court is also an option if the amount owed is within your provincial small claims limit (typically $5,000 to $35,000 depending on province).

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Cancellation address and contact information

Use this information to submit your cancellation request or formal complaint to Treated.

Primary contact method

Email Treated's customer support at [email protected] with your cancellation request. Include your full name, account email, and the date you want your cancellation to take effect. Request written confirmation within 5 business days.

Certified mail address

For maximum legal protection, send your signed cancellation letter via certified mail to:

Treated
HR Healthcare Ltd
[Verify current mailing address on Treated website or contact information before sending]
Canada

Include your full name, account email, subscription details, and cancellation date. Request return receipt and keep the postal receipt as proof of delivery.

Escalation contacts by province

If Treated refuses to cancel or refund, file a complaint with your provincial consumer protection authority:

• Ontario: Ministry of Government and Consumer Services (Ontario.ca/consumer)
• British Columbia: Consumer Protection Office (consumerprotectionbc.ca)
• Alberta: Fair Trading Act enforcement (alberta.ca/fair-trading)
• Quebec: Office of the Protecteur du consommateur (protecteurduconsommateur.qc.ca)
• Manitoba: Consumer Protection Office (gov.mb.ca/consumer)
• Other provinces: Contact your provincial consumer ministry or attorney general's office

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Final summary and next steps

Cancelling Treated is straightforward if you follow these steps: submit your cancellation through your preferred method (online, email, or certified mail), confirm it in writing within 24 hours, monitor your billing for unauthorized charges, and file a refund claim if needed. Document every step, keep copies of all communications, and do not hesitate to escalate to your bank or provincial consumer protection authority if Treated ignores your request.

Your rights are protected under Canadian consumer law. PIPEDA secures your privacy and data access rights, and provincial consumer protection legislation ensures you can cancel without penalty and recover refunds for unauthorized charges. If you are unsure whether you have grounds for a refund or want guidance on escalation, Yafee has helped thousands of Canadians resolve prescription service cancellations successfully. Our legal resources and step-by-step guides ensure you cancel with confidence and protect your consumer rights at every stage. Start your cancellation today and regain control of your billing.