How to cancel RHS and reclaim your respiratory homecare subscription

Why you might need to cancel RHS

RHS (Respiratory Homecare Solutions) supplies respiratory and homecare products across Canada through direct shipments and digital platforms. You may hold an active subscription, have purchased physical products, or enrolled in their service through a third-party app. Whatever your arrangement, you have the legal right to cancel on your terms-and Yafee is here to walk you through every step.

You should cancel RHS if you've switched to a competing respiratory supplier, your medical needs have changed, you've been charged repeatedly without authorization, or the service no longer aligns with your budget. Cancellation itself incurs no direct fee, though return shipping for physical products typically falls on you. RHS applies a 25% restocking fee on unopened or refused shipments in certain circumstances.

Common reasons to cancel

Users cancel RHS for legitimate reasons: a shift to a lower-cost provider, changes in medical requirements, duplicate billing, or failure to deliver promised products within stated timeframes. If you notice unauthorized charges or RHS has not fulfilled its service obligations, cancellation becomes both a practical and legal remedy.

What you pay to cancel

Cancellation itself carries no charge. However, if you return unopened or refused physical stock, RHS may deduct 25% from your refund. If your subscription renews through Apple App Store, Google Play, or another payment platform, you must cancel within that platform's system-not directly with RHS-to avoid the next billing cycle.

Your consumer rights under canadian law

Canadian consumer protection legislation grants you enforceable rights when cancelling subscriptions and pursuing refunds, and Yafee recommends understanding these protections before you contact RHS.

Federal and provincial legal framework

Under the Competition Act (federal) and provincial consumer protection statutes-including Ontario's Consumer Protection Act, British Columbia's Consumer Protection Act, and equivalent legislation across all provinces-you possess the right to cancel online purchases and recurring subscriptions within 14 calendar days of purchase. This cooling-off period applies regardless of RHS's stated return or cancellation policy.

If RHS misrepresents its products, fails to deliver promised services, or charges you without explicit consent, you are entitled to a full refund under consumer protection law, even if RHS's terms suggest otherwise. The fact that RHS may be registered outside Canada (some IP registration data points to Italy) does not shield them from Canadian consumer law. Any transaction with a Canadian resident triggers the jurisdiction and protections of that consumer's province of residence.

Your legal position

You have the right to cancel RHS within 14 days of purchase without penalty or justification. If RHS has billed you without authorization, failed to deliver, or misled you about service features, you can demand a refund and escalate to provincial consumer authorities. The burden of proof that you authorized the charges falls on RHS, not on you.

Escalation paths if RHS refuses cancellation

If RHS ignores your cancellation request or denies a refund, contact your provincial consumer protection office. Ontario residents should reach the Ontario Ministry of the Attorney General; British Columbia residents should contact Consumer Protection BC; and residents of other provinces should identify their equivalent authority. For allegations of deceptive or unfair business practices, file a complaint with the Competition Bureau of Canada at competitionbureau.gc.ca. Yafee advises retaining all communication records-emails, screenshots, payment confirmations, and dates-as evidence for any formal complaint.

How to cancel RHS by platform and method

Your cancellation route depends on where you purchased RHS and how you are being billed. Yafee has outlined every scenario to eliminate confusion.

Cancel an RHS subscription through the apple app store

If you subscribed via the Apple App Store on an iPhone or iPad, Apple manages your billing and renewal, not RHS. You must cancel directly within your Apple account to stop future charges.

1. Open the App Store app on your Apple device.
   • Tap your profile icon in the top-right corner (your photo or initials).
2. Select Subscriptions from the menu.
   • Scroll through the list to find RHS or Respiratory Homecare Solutions.
3. Tap the RHS subscription.
   • Select Cancel Subscription or Edit if cancellation is not immediately visible.
4. Confirm the cancellation when prompted.
   • Apple will send you a confirmation email; keep this for your records.
5. Verify the cancellation in your subscription list.
   • The status should change to "Expired" or "Cancelled" within minutes.

Apple will not charge you at the next renewal date. If you were billed in error before cancellation, contact Apple Support directly at support.apple.com/contact; Apple handles refunds for App Store subscriptions, not RHS.

Cancel an RHS subscription through google play

If you subscribed via Google Play on an Android device, Google processes your billing. Cancel directly in your Google Play account to prevent future charges.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select Manage subscriptions or Payments and subscriptions.
   • Tap Subscriptions if that option appears.
3. Find RHS or Respiratory Homecare Solutions in the list.
   • Tap the subscription name.
4. Select Cancel subscription.
   • Google will ask for a cancellation reason; you may leave this blank or note "No longer needed."
5. Confirm the cancellation.
   • Google sends a confirmation email immediately.

Your subscription will not renew. If you were charged immediately before cancellation and seek a refund, contact Google Play Support at support.google.com/googleplay; Google handles refunds for Play Store subscriptions within 48 hours of purchase in most cases.

Cancel an RHS subscription directly with RHS (if no third-party billing platform)

If you subscribed directly through RHS's website or via phone without using Apple App Store or Google Play, you must contact RHS directly to cancel and request your refund.

1. Locate RHS's official contact information.
   • Visit the RHS website (typically on a "Contact Us" or "Support" page).
   • If no cancellation form or email address is listed, search for a customer service phone line or postal address.
2. Send a formal cancellation request in writing.
   • Email is preferred because it creates a timestamped record. Use a subject line: "Subscription Cancellation Request for [Your Account Number or Email]."
   • State your full name, account email, subscription start date, and the reason for cancellation.
   • Include the specific sentence: "I request immediate cancellation of my RHS subscription and a full refund under the Consumer Protection Act's 14-day cooling-off period [if applicable]."
   • If emailing, send to the customer service address listed on RHS's website.
3. If no email is available, send a registered letter (raccomandata con ricevuta di ritorno if RHS maintains an Italian address, or standard registered mail for a Canadian address).
   • Include the same information as above.
   • Request a written confirmation of cancellation and refund status.
4. Keep a copy of your cancellation request and any proof of delivery (email read receipt, registered mail tracking, or screenshot).
   • Do not cancel via phone alone unless RHS provides you with a confirmation email or reference number immediately after the call.
5. Await a response within 14 calendar days.
   • RHS should confirm cancellation and refund status within this timeframe. If they do not, escalate to your provincial consumer authority or the Competition Bureau.

Understanding refunds and what to expect

Yafee advises that refund timelines and eligibility depend on how long you've held the subscription and whether RHS has fulfilled its obligations.

Refund eligibility and timelines

Under Canadian consumer protection law, you are entitled to a full refund if you cancel within 14 days of purchase, regardless of whether you used the service. After 14 days, refund eligibility depends on whether RHS breached its contract (failed to deliver, misrepresented features, or charged without authorization). If RHS has delivered all promised products and you cancel for personal reasons after 14 days, you may not receive a refund-only the option to pause or modify your subscription.

Process refunds typically within 14 to 30 calendar days of receiving your cancellation request. If RHS returns your funds as a credit to your original payment method, the credit may take an additional 3 to 5 business days to appear in your bank or credit card account, depending on your financial institution.

Restocking and return shipping fees

RHS applies a 25% restocking fee if you return unopened or refused physical products. Return shipping costs are your responsibility unless RHS caused the return (for example, if they shipped the wrong item). Deduct return shipping costs from the refund amount before it is processed. If you dispute the restocking fee because the products arrived damaged or defective, request a credit-back adjustment when you submit your cancellation. Yafee recommends photographing any damage and attaching evidence to your cancellation email.

Pricing and billing overview

The table below outlines typical RHS subscription costs, billing cycles, and refund scenarios to help you decide whether cancellation aligns with your financial situation.

All prices are approximate and may vary by province and product category. Confirm current pricing on the RHS website or contract before cancelling. If you were charged at a different rate than what was advertised, include this discrepancy in your cancellation request and request a corrected refund.

Common mistakes and how to avoid them

Cancellation can be frustrating, but a few precautions protect you from delays and denials.

Mistake 1: cancelling verbally without written confirmation

If you call RHS and request cancellation, RHS may claim they never received the request. Always send a follow-up email after a phone call, stating the date you called, the name of the representative (if you noted it), and what they told you. Request written confirmation in response. Without this paper trail, you have limited recourse if RHS continues to charge you.

Mistake 2: assuming third-party billing platforms will auto-cancel

Many users believe that deleting the RHS app from their phone will stop charges. It will not. If RHS is billed through Apple App Store or Google Play, you must manually cancel within that platform's subscription management system. Deleting the app leaves your subscription active and renewing.

Mistake 3: missing the 14-day cooling-off period

Canadian consumer protection law gives you 14 days to cancel and receive a full refund without justification. After 14 days, you must prove RHS breached its contract to claim a refund. Mark your purchase date on a calendar and act within this window if you intend to exercise your cooling-off right.

Mistake 4: not requesting a written acknowledgement of cancellation

RHS may confirm cancellation verbally or by email, but the confirmation may be vague or lack a refund timeline. Always ask for a written confirmation that includes: your account number, the cancellation date, the refund amount, the expected refund date, and the refund method (credit card, bank transfer, etc.). If RHS cannot provide this, escalate to the Competition Bureau.

Mistake 5: ignoring restocking and return shipping costs

The 25% restocking fee applies to unopened or refused goods. If RHS shipped you items you did not order or that arrived defective, you are not liable for this fee. Document the issue with photos and correspondence, and explicitly exclude the restocking fee from your refund deduction when you cancel.

What happens after cancellation

Once you cancel RHS, your account enters a wind-down phase. Understanding what occurs next prevents confusion and helps you track your refund.

Immediate actions after cancellation confirmation

Within 24 hours of receiving cancellation confirmation from RHS, monitor your email and phone for shipping notices. If RHS is sending a prepaid return label or final shipment, you will receive notification. Do not ignore return instructions; failure to return unopened goods as requested may result in RHS withholding a refund or charging you full restocking fees.

Refund status tracking

RHS should provide you with a refund status within 14 days of cancellation confirmation. Yafee recommends checking your email daily during this window. If the refund does not appear in your bank account or credit card within 30 days of cancellation, contact RHS again with your original cancellation confirmation and request an explanation. If RHS cannot account for the delay, escalate to your provincial consumer authority or the Competition Bureau, and provide them with all correspondence.

Preventing duplicate charges after cancellation

If RHS attempts to bill you after your cancellation date, do not pay the charge. Contact your bank or credit card company immediately and request a chargeback or dispute. Inform RHS in writing (email, dated and timestamped) that the charge is unauthorized and violates your cancellation request. Keep the dispute reference number from your bank; you may need it for a formal complaint to the Competition Bureau.

Escalation: what to do if RHS refuses to cancel

If RHS ignores your cancellation request, denies your refund, or continues to charge you after cancellation, you have legal remedies outside of direct negotiation.

Filing a complaint with your provincial consumer protection authority

Contact your provincial consumer protection office. Ontario residents submit complaints to the Ontario Ministry of the Attorney General Consumer Protection Division. British Columbia residents contact Consumer Protection BC. Other provinces have equivalent bodies. Provide your cancellation request, RHS's response (or lack thereof), your account details, and all relevant dates. The agency will investigate and may issue a compliance order or recommend enforcement action.

Escalating to the competition bureau of canada

If RHS engaged in deceptive marketing, false claims about products, or unauthorized billing, file a formal complaint with the Competition Bureau of Canada at competitionbureau.gc.ca or by phone at 1-800-348-5358. The Competition Bureau investigates violations of the Competition Act and can pursue civil and criminal penalties against RHS. Yafee advises that this route is most effective when multiple consumers report similar issues.

Pursuing small claims court or mediation

If your refund dispute involves a sum under your provincial small claims court threshold (typically $15,000 CAD), you may file a claim against RHS for the refund amount plus costs. Many provinces also offer free or low-cost mediation services for consumer disputes. Yafee recommends pursuing mediation first, as it is faster and less expensive than court proceedings.

Checklist before you cancel

Use this checklist to ensure you are prepared and protected before submitting your cancellation request to RHS.

• Confirm the cancellation method. Is RHS billed through Apple, Google, or directly? This determines where you cancel.
• Calculate your 14-day window. Note the purchase date and today's date. Are you within 14 days?
• Gather account details. Have your RHS account number, email, subscription start date, and any reference numbers ready.
• Document the reason. Write a brief, clear cancellation reason (e.g., "No longer need service," "Switched to another provider," "Charges unauthorized").
• Prepare your cancellation message. Draft an email or letter that includes your full name, account details, cancellation date, refund amount expected, and a reference to the Consumer Protection Act if within 14 days.
• Locate the correct contact method. Find RHS's official email address or mailing address on their website or latest invoice. Do not use a general support email unless it is explicitly marked as the cancellation contact.
• Take screenshots. Before you send anything, screenshot your subscription status, billing history, and any promotional claims RHS made about products or pricing.
• Send your cancellation request. Use email if available (subject line: "Subscription Cancellation Request"). Keep a copy for your records.
• Request written confirmation. Explicitly ask RHS to confirm cancellation in writing, including the refund amount and expected date.
• Set a follow-up reminder. Calendar a reminder for 14 days after RHS confirms cancellation. If the refund has not appeared by then, escalate.

Contact information for RHS and regulatory bodies

The table below lists the key contact channels and regulatory agencies you may need when cancelling RHS or pursuing a complaint.

Always verify current contact information on the official website of each agency before submitting a complaint. Email addresses and phone lines may change.

Summary and next steps

Cancelling RHS is your right under Canadian consumer protection law, and the process is straightforward once you identify your billing platform and cancellation method. If you subscribed through Apple App Store or Google Play, cancel directly within that app's subscription settings. If you subscribed directly with RHS, send a formal written cancellation request to their customer service email or postal address and request written confirmation of both cancellation and refund status.

You are entitled to a full refund within 14 days of purchase without justification. After 14 days, you can still demand a refund if RHS failed to deliver, misrepresented its service, or charged you without authorization. Return shipping costs and a 25% restocking fee may apply to physical goods, but these are not deductible if RHS is at fault for the return.

If RHS refuses to cancel or denies a refund you believe you are owed, escalate to your provincial consumer protection authority or the Competition Bureau of Canada. Keep all communication records, send cancellation requests in writing, and do not rely on phone calls alone. Yafee has helped thousands of consumers navigate cancellations and secure refunds by following these precise, legally grounded steps. Your consumer rights are enforceable, and persistence-combined with clear documentation-ensures you reclaim your money.