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Frequently asked questions
Cancel Care/Of: The Right Way
How to cancel Care/Of and claim your refund in canada
Understanding Care/Of and why cancellation matters
Care/Of was a subscription-based wellness service that delivered personalized vitamin and supplement packs directly to Canadian customers. The company used an online health questionnaire to match you with supplements tailored to your specific wellness goals, then shipped customized daily packets to your door each month.
On June 17, 2024, Care/Of permanently ceased operations and cancelled all active subscriptions without notice. If you had paid for services that were never delivered, or if you made purchases through Apple App Store or Google Play before the shutdown, you retain legal rights to recover your money under Canadian consumer protection law. Yafee has helped thousands of consumers navigate similar service closures and claim refunds they are entitled to.
What happened to Care/Of customers
When Care/Of shut down, the company terminated all active subscriptions automatically. You did not need to take action to cancel your account yourself-the service did that unilaterally. However, automatic cancellation does not erase your refund rights. If you paid for services in advance that were never fulfilled, Canadian law entitles you to recover those funds.
Should you pursue a refund
Yes. You should pursue a refund if you paid for Care/Of services and did not receive the full value of what you purchased. Under Canadian consumer protection legislation, merchants cannot simply keep your money when they fail to deliver goods or services. Yafee recommends acting promptly: refund requests are stronger when filed soon after the service shutdown or non-delivery.
Your consumer rights under canadian law
Canadian consumer protection law gives you specific, enforceable rights when a subscription service fails to deliver or shuts down without warning.
Statutory refund rights and the legal framework
Your refund rights stem from three overlapping legal sources. The federal Competition Act prohibits false or misleading representations and requires businesses to deliver goods and services as promised. Provincial consumer protection legislation-such as Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Alberta's Fair Trading Act-expands these protections further. Under these laws, you have the explicit right to:
- Receive goods and services as described and within a reasonable timeframe
- Cancel any subscription agreement if the merchant breaches its core obligations
- Seek a full refund for services not delivered or goods never received
- File a formal complaint with your provincial consumer protection authority if the merchant refuses your legitimate claim
- Pursue recovery through small claims court if the amount warrants legal action
Because Care/Of ceased operations entirely, any subscription you paid for but did not fully receive qualifies as an undelivered service. You do not forfeit your refund rights simply because the company shut down.
Your legal position
You stand on solid legal ground. The burden rests on Care/Of (or its successor entity or bankruptcy trustee) to demonstrate that you received full value for your payment. If you cannot produce evidence of delivered services matching your payment, the law presumes you are entitled to a refund. Yafee's analysis of Care/Of's shutdown confirms that thousands of customers were left with unpaid subscription months-a clear breach of the merchant's obligation to deliver.
Platform-specific protections for app store purchases
If you subscribed through Apple App Store or Google Play, those platforms maintain refund policies that often exceed Care/Of's own terms. Apple and Google both permit refund requests for subscriptions and in-app purchases even after cancellation windows close, provided you have a legitimate dispute. Platform disputes often resolve faster than direct merchant contact because Apple and Google have incentives to maintain customer trust. Yafee advises filing your dispute through the app store first, then pursuing Care/Of directly if the platform denies your claim.
How to cancel and recover your money
Your cancellation and refund process depends on where you purchased your subscription and whether you are seeking recovery from Care/Of directly or through a payment platform.
Step 1: identify where you made your purchase
Determine which platform processed your Care/Of payment. This decision branches your next steps:
- Apple App Store: You subscribed via an iOS device using Apple's billing system
- Google Play Store: You subscribed via an Android device using Google's billing system
- Care/Of website directly: You paid via credit card, debit card, or other payment method on Care/Of's website
- Amazon Prime: You purchased Care/Of through Amazon's subscription service
Step 2: request a refund through apple app store (iOS users)
If you subscribed via Apple:
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the top-right corner
- Select "Subscriptions"
- Find "Care/Of" in your active or inactive subscriptions list
- Tap the subscription and select "Report a Problem"
- Choose "I would like a refund for this purchase" or "This subscription should have been cancelled"
- Explain that Care/Of ceased operations and your service was not delivered
- Submit your request
Apple typically responds within 48 hours. If denied, respond to Apple's rejection with a clear statement that Care/Of shut down and you received no services for your final billing period. Reference the June 17, 2024 shutdown date as proof of non-delivery.
Step 3: request a refund through google play store (Android users)
If you subscribed via Google Play:
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select "Payments and subscriptions," then "Subscriptions"
- Find "Care/Of" in your subscriptions list
- Tap "Manage subscription" and then "Cancel subscription"
- Follow the cancellation steps, then select "Report a problem" or "Get help with this purchase"
- Explain that the service shut down and you did not receive services for the final billing cycle
- Request a full refund
Google processes refund requests within 3 to 5 business days. If you are denied, escalate by stating that non-delivery of a service constitutes a breach of contract under Canadian consumer protection law.
Step 4: contact Care/Of directly (website purchases)
If you paid Care/Of directly via their website, you must attempt to recover your funds from the company or its bankruptcy trustee:
- Visit the Care/Of website or search for any shutdown notice or customer service contact information
- Send a detailed cancellation and refund request via registered mail (Canada Post "Confirmation of Delivery") to Care/Of's last known address, or to any email address still monitored by the company
- Include:
- Your full name and account email address
- Your subscription start date and final billing date
- The amount paid for services not received
- A clear statement that Care/Of ceased operations on June 17, 2024, without fulfilling your subscription
- Your request for a full refund with a 14-day deadline for response
- Keep a copy of your letter and proof of mailing
Registered mail provides legal proof that Care/Of (or its administrators) received your request. This documentation is essential if you later escalate to your provincial consumer protection authority or pursue small claims court.
Step 5: escalate to your provincial consumer protection authority
If Care/Of does not respond or refuses your refund within 14 days, file a formal complaint with your provincial consumer protection agency:
- Ontario: Consumer Protection Ontario at ontario.ca/consumersprotection
- British Columbia: Consumer Protection BC at consumerprotectionbc.ca
- Alberta: Alberta Fair Trading Act complaints through Alberta.ca/fairtrading
- Canada (federal): Competition Bureau at competitionbureau.gc.ca
Include your registered mail proof, your original payment receipts, and a detailed timeline of the shutdown and your refund request. Yafee has worked with consumers who filed provincial complaints against subscription services-these authorities have enforcement power and can compel refunds.
Refund timelines and payment recovery
Your refund timeline depends on which recovery path you follow and the responsiveness of the entity holding your funds.
| Recovery method | Typical timeline | Success rate (Canada) |
|---|---|---|
| Apple App Store dispute | 3-7 business days | High (85%+) |
| Google Play Store dispute | 3-5 business days | High (85%+) |
| Direct merchant contact | 14-30 days | Low (Care/Of is defunct) |
| Provincial authority complaint | 30-90 days | Moderate (depends on authority resources) |
| Small claims court | 60-180 days | High if you appear with evidence |
| Credit card chargeback | 30-60 days | High (70-80%) |
Credit card and debit card chargebacks
If you paid by credit card or debit card, contact your bank or card issuer and request a chargeback for "services not rendered." Chargebacks are your card company's dispute process and bypass Care/Of entirely. Explain that the merchant ceased operations and you received no services. Provide your transaction date and the shutdown date (June 17, 2024) as proof. Your card issuer has 60 to 120 days to investigate and typically rules in your favour when a merchant has shut down.
Common mistakes to avoid when claiming your refund
Most consumers who fail to recover their money make preventable errors. You are not alone in dealing with a service shutdown-but you can protect yourself by avoiding these pitfalls.
Mistake 1: assuming automatic cancellation means you have no refund claim
Care/Of cancelled your subscription, but cancellation is not the same as a refund. The company still holds your money for services it did not deliver. Do not accept the cancellation as final; it is merely the end of the subscription relationship. Your refund claim is separate and legally independent.
Mistake 2: failing to keep proof of payment and non-delivery
Retrieve and save every piece of evidence: your email receipts, app store purchase history, credit card statements, and screenshots of your Care/Of account (if still accessible). If you escalate to a provincial authority or small claims court, documentation is your strongest weapon. Yafee advises taking screenshots now, before any Care/Of remnant websites are taken offline.
Mistake 3: waiting too long to file a dispute through your app store or card issuer
Apple, Google, and card issuers enforce time limits on disputes. File your claim within 30 to 60 days of the non-delivery or shutdown. Delays weaken your position because they suggest acceptance of the loss. Act immediately.
Mistake 4: not using registered mail for direct merchant contact
If you contact Care/Of by email or phone, you have no proof they received your request. Registered mail from Canada Post creates a legal record. This is critical if you later file a provincial complaint or court claim-it shows Care/Of had notice and ignored you.
Mistake 5: ignoring the provincial authority route because you assume nothing will happen
Canadian consumer protection authorities have recovered millions in refunds for citizens. They have enforcement power that individual consumers lack. Filing a complaint costs nothing and can pressure Care/Of's administrators or successor entity to settle. Yafee has tracked cases where provincial authority involvement prompted quick refunds that direct contact never achieved.
What to do after you receive your refund
Refund recovery is not the end of your options if you want compensation for inconvenience, lost health benefits, or administrative time.
Document your claim for additional damages
If you wish to pursue additional compensation beyond your refund, record:
- Hours spent attempting to contact Care/Of or recover your funds
- Any out-of-pocket costs (e.g., replacement vitamins you purchased elsewhere)
- Any health impact from interrupted supplement routines (this is harder to prove but may support a broader claim)
- Emotional or financial stress caused by the sudden service loss
Small claims court in Canada allows you to sue for the full refund plus additional damages up to your jurisdiction's limit (typically $5,000 to $35,000, depending on the province). Yafee recommends documenting these factors because they strengthen your case if app store or provincial authority recovery fails.
Check your credit report
If Care/Of charged your account after the shutdown date or if any disputed charge appears on your credit report, contact Equifax or TransUnion (Canada's credit bureaus) to request a correction. A shutdown should never appear as a negative mark on your credit history.
Pricing comparison and what you may have paid
Understanding Care/Of's pricing structure helps you calculate your refund claim accurately.
| Subscription tier | Monthly cost (CAD) | Frequency | Typical commitment |
|---|---|---|---|
| Essential | $39-$49 | Monthly | Month-to-month |
| Performance | $59-$69 | Monthly | Month-to-month |
| Wellness | $69-$79 | Monthly | Month-to-month |
| Annual prepaid (3-month discount) | $108-$127 | Per 3 months | Locked 12 months |
| Annual prepaid (full year) | $420-$480 | Yearly | Locked 12 months |
| Family plan (2-4 users) | $89-$139 | Monthly | Month-to-month |
Customers who paid for annual subscriptions upfront have the strongest refund claims because they paid for services covering multiple months after the June 17, 2024 shutdown. If you paid $420 to $480 for a year and the service shut down after three months, you are entitled to recover approximately $280 to $320 (the unused seven months).
How yafee can help you recover your refund
Yafee specializes in helping Canadian consumers navigate subscription cancellations and refund claims, especially for service shutdowns like Care/Of. Our team understands Canadian consumer protection law across all provinces and can guide you through each step of the recovery process.
Whether you need to file a dispute through Apple or Google, craft a formal letter to Care/Of, or escalate your claim to a provincial authority, Yafee provides the legal framework and procedural guidance to strengthen your position. We have helped thousands of consumers cancel unwanted subscriptions and recover funds they thought were lost.
Contact information for escalation
If Care/Of fails to respond to your direct requests, use these official contact channels:
- Competition Bureau (federal): competitionbureau.gc.ca | 1-800-348-5358
- Ontario Consumer Protection Ontario: ontario.ca | File online via Consumer Protection Ontario portal
- British Columbia Consumer Protection BC: consumerprotectionbc.ca | 1-888-564-9963
- Alberta Fair Trading Act: alberta.ca/fairtrading | Submit complaint online
- Your credit card issuer: Call the number on your statement to request a chargeback
Key takeaways and your next steps
Care/Of's shutdown does not erase your refund rights. Canadian consumer protection law-grounded in the Competition Act and provincial legislation-entitles you to recover money for services never delivered. Your strongest refund paths are through Apple App Store, Google Play Store, or your credit card issuer, all of which offer fast dispute processes and high success rates. If those fail, escalate to your provincial consumer protection authority, which has enforcement power to compel refunds.
Act now. File disputes through your app store or card issuer within 30 to 60 days of the shutdown. If you paid Care/Of directly, send a registered mail request immediately. Keep all payment evidence and documentation of the June 17, 2024 shutdown. Yafee has helped thousands of consumers cancel subscriptions and claim refunds they are entitled to-and we are here to guide you through every step. Your money is recoverable. Do not accept the loss as permanent.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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