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Frequently asked questions
Cancel AskWomensHealth: Step-by-Step Guide
How to cancel AskWomensHealth and recover your subscription fees in canada
What AskWomensHealth is and why canadians cancel
AskWomensHealth operates as a membership service through the JustAnswer platform, connecting you with licensed health professionals who answer questions about women's reproductive health, wellness, and medical concerns. You pay a monthly subscription fee to access expert consultations, and your membership renews automatically each billing cycle unless you take direct action to cancel.
Many Canadian subscribers discover that renewal charges arrive unexpectedly, expert response times fall short of expectations, or the service duplicates information available through your provincial health system. If AskWomensHealth no longer delivers value, you have both legal rights and clear cancellation pathways. Yafee specializes in helping consumers understand these rights and execute cancellations with confidence.
The automatic renewal trap
AskWomensHealth charges you through JustAnswer's billing system, not directly. This means your billing relationship sits with JustAnswer, even though you access women's health specialists. Your subscription renews automatically on the same date each month. If you do not cancel before your next renewal date, you will be charged again. Many subscribers discover unexpected charges weeks after deciding to leave, so prompt action is essential.
Common reasons canadian subscribers cancel
You might cancel because of surprise renewal charges, unresponsive or unavailable experts, lack of follow-up consultations, better options through your provincial healthcare system, or simply recognizing that the service does not fit your needs. Whatever your reason, Yafee recommends you cancel as soon as you know the service no longer serves you. Delaying increases the risk of an unwanted charge.
Your consumer protection rights in canada
Federal and provincial laws give you strong statutory protections that AskWomensHealth's terms of service cannot override or weaken.
Federal framework: the competition act
Under the Competition Act (R.S.C., 1985, c. C-34), AskWomensHealth and JustAnswer must clearly disclose material terms at the point of sale. This includes the full monthly price, automatic renewal frequency, and explicit cancellation instructions. If the company buried cancellation steps in fine print, misrepresented the price, or failed to obtain your clear, informed consent before charging, you have grounds to dispute the charge and request a refund.
Section 74.01 of the Competition Act specifically prohibits false or misleading representations about the price, terms, or conditions of a service. If you were charged without being clearly told the renewal amount or date, you have a statutory violation claim.
Provincial consumer protection laws
Your province's Consumer Protection Act adds additional layers. Ontario's Consumer Protection Act, 2002, S.O. 2002, c. 30, Schedule A prohibits automatic renewal charges without explicit prior authorization. British Columbia's Consumer Protection Act, R.S.B.C. 1996, c. 69, imposes similar rules. Most provinces require that renewal terms be disclosed in clear, plain language separate from other terms, and that you must actively consent to automatic billing.
If you were enrolled in a free trial and then charged without being shown the renewal price on a separate confirmation screen, or if you cannot find clear cancellation instructions in your account settings, your provincial authority can intervene on your behalf.
Your legal position
You have the right to cancel at any time without penalty. AskWomensHealth cannot lock you into a contract or charge an early-termination fee. If the company claims you must complete a minimum billing period or face a fee, contact your provincial consumer protection office immediately. That clause violates consumer law and is unenforceable. If you were charged after your cancellation request, you can demand a refund backed by statute.
Formal escalation paths if the company refuses
If AskWomensHealth declines a refund or fails to confirm your cancellation, you have three escalation options:
- Your provincial consumer protection authority: File a written complaint with your province's consumer affairs branch (search "[Your Province] Consumer Protection Office" or "[Your Province] ServiceOntario"). Keep copies of all emails and screenshots. The authority can investigate and compel refunds.
- The Competition Bureau of Canada: Report misleading advertising, deceptive billing, or hidden fees at competitionbureau.gc.ca. The Bureau investigates practices that harm consumers nationwide and can take enforcement action.
- Your credit card issuer or bank: Request a chargeback or dispute if you believe the charge was unauthorized or the service was not delivered as advertised. Provide your bank with all documentation, including your cancellation request and the company's response (or non-response). Banks reverse fraudulent or deceptive charges regularly.
How to cancel AskWomensHealth: step-by-step methods
Your cancellation method depends on where you signed up: the website, Apple App Store, or Google Play. Each platform requires slightly different steps. Yafee recommends following the method that matches your sign-up method to ensure your cancellation is processed and recorded correctly.
Cancel via the JustAnswer website or app
If you subscribed directly through AskWomensHealth's website or the JustAnswer platform, use the self-service cancellation portal first.
- Log into your AskWomensHealth or JustAnswer account using your email and password.
- Go to your account settings (usually located under your profile name or menu icon).
- Look for "Subscription", "Billing", or "Membership" tab.
- Locate your active subscription and select "Cancel Subscription" or "End Membership".
- The system will ask you to confirm. Read any final warnings or special offers carefully but do not re-subscribe.
- Click the final "Confirm Cancellation" button.
- Screenshot or download the cancellation confirmation page immediately.
- This confirmation serves as your proof of cancellation date and protects you if the company claims it never received your request.
- Note the cancellation reference number if provided.
- Check your email for a cancellation confirmation message from AskWomensHealth or JustAnswer.
- Keep this email in a folder labeled "Cancellations" for future reference.
- If no email arrives within 24 hours, assume the self-service system failed and move to the next method (contact support).
Contact AskWomensHealth support in writing
If the self-service portal does not work or you do not receive a confirmation email, you must contact JustAnswer's support team in writing. Written requests create a documented trail that courts and regulators recognize.
- Send a cancellation email to JustAnswer's support address.
- Subject line: "Cancellation Request for AskWomensHealth Membership - [Your Account Email]"
- Body: State your full name, account email, the date you want the cancellation to take effect (ideally immediately or before your next renewal date), and request written confirmation.
- Example: "I request immediate cancellation of my AskWomensHealth subscription effective [today's date]. Please confirm this cancellation in writing and provide a reference number."
- Keep a copy of your email and note the exact time and date you sent it.
- Use email so you have proof of delivery. Do not rely on phone calls or live chat alone.
- Wait for a response within 5 business days.
- If support confirms cancellation via email, screenshot and save that message.
- If support does not respond or refuses, proceed to the chargeback or complaint step outlined below.
Cancel via apple app store (iOS)
If you subscribed through the Apple App Store, Apple handles billing and you must cancel through Apple, not through AskWomensHealth directly.
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile picture in the top-right corner.
- Select "Subscriptions".
- Find "AskWomensHealth" or "JustAnswer" in the active subscriptions list.
- Tap the subscription name.
- Select "Cancel Subscription".
- Follow Apple's prompts to confirm the cancellation.
- Apple will display a summary of your last billing date and the date your subscription ends.
- Your access will end at the end of the current billing cycle; you will not be charged again.
- Take a screenshot of the cancellation confirmation screen.
- This proves to Apple and the company that you cancelled on [date].
Cancel via google play store (Android)
If you subscribed through Google Play, Google manages the billing relationship.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Tap "AskWomensHealth" or "JustAnswer" in your active subscriptions.
- Select "Cancel subscription".
- Confirm the cancellation and note the end date displayed.
- Google will specify the exact date your subscription ends and you will no longer be charged.
- Screenshot the confirmation for your records.
- Save this screenshot alongside your Apple or website confirmations if you used multiple platforms.
Send a formal cancellation letter if needed
If self-service and email support fail, and you believe the company will not process your cancellation, send a registered cancellation letter. This creates the strongest legal proof of your cancellation request.
- Write a brief cancellation letter (one page maximum).
- Include your full name, account email address, phone number, and the date you request the cancellation to take effect.
- State: "I hereby request immediate cancellation of my AskWomensHealth subscription, effective [today's date]. I confirm this is my final request and request written acknowledgment of this cancellation."
- Keep the tone professional and direct; avoid accusations or emotional language.
- Send the letter via registered mail with return receipt (Canada Post's "Signature Confirmation" service).
- This service costs approximately 12 CAD and provides proof that AskWomensHealth received your letter and the date it arrived.
- Address it to: JustAnswer / AskWomensHealth Customer Service (obtain the exact address from their website contact page).
- Keep the Canada Post receipt and proof of delivery.
- Store this with your email confirmations and screenshots.
- This documentation becomes crucial if you file a complaint with your provincial consumer authority or request a chargeback.
Timing: when to cancel to avoid charges
Your cancellation timing directly affects whether you will be charged again.
| Action | Timing | Result |
| Cancel before renewal date | Any time before midnight on your renewal day | Subscription ends at renewal; you are not charged again |
| Cancel after renewal date | After your renewal charge posted | You are charged; you must request a refund from AskWomensHealth or your bank |
| Recommended: cancel immediately | As soon as you decide to leave | Minimizes the window for accidental charges; gives time for processing delays |
| Verify cancellation status | 3-5 days after submitting cancellation | Log back into your account to confirm subscription shows as "Cancelled" or "Inactive" |
What to do if you are charged after cancellation
If you cancelled but were still charged, you have immediate remedies available.
Step one: request a refund from AskWomensHealth
Contact JustAnswer support and explicitly request a refund for the unauthorized charge. Use the same written email method described above. State that you cancelled before the charge date and attach a screenshot of your cancellation confirmation. Give them 10 business days to respond and refund the amount.
Step two: dispute the charge with your bank or credit card company
If AskWomensHealth refuses to refund the charge or does not respond within 10 business days, contact your bank or credit card issuer immediately.
- Phone your bank's dispute department or use your online banking portal to report a fraudulent or unauthorized charge.
- Explain that you cancelled your subscription but were charged anyway.
- Provide your cancellation confirmation screenshot, email, or registered mail receipt.
- Your bank will freeze the disputed amount and open a chargeback investigation.
- The bank will contact AskWomensHealth for a response.
- If the company cannot prove you authorized the charge after your cancellation, your bank will reverse it and credit your account (typically within 30-60 days).
- Keep all documentation until the dispute is resolved.
- Your cancellation confirmation, emails, screenshots, and proof of the charge are your evidence.
Step three: file a complaint with your provincial consumer authority
If the chargeback fails or you want additional enforcement, file a formal complaint with your provincial consumer protection office. Provide your cancellation proof, email exchange with support, and the bank's response. The province can investigate whether AskWomensHealth violated consumer protection law and compel a refund.
Common cancellation mistakes and how to avoid them
Thousands of Canadian consumers successfully cancel every month, and most mistakes are easily preventable with the right approach.
Mistake one: relying on live chat without documented follow-up
Live chat conversations are difficult to prove later if a dispute arises. The company may claim your request was never received, or support staff may fail to process the cancellation. Always follow up with an email stating what the chat agent agreed to do. Example: "Following our chat on [date] at [time], I understand my subscription will be cancelled effective [date]. Please confirm via email."
Mistake two: cancelling only through your bank, not the company
Some subscribers ask their bank to stop the payment without notifying AskWomensHealth. This blocks one charge but may not close your account. The company may then suspend your access for "non-payment" and ding your credit. Cancel directly with the company first, then use your bank as a backup.
Mistake three: missing the renewal date
If your renewal date is 15 August and you cancel on 16 August, you have already been charged for the next month. You must cancel before the renewal date or be prepared to request a refund. Mark your calendar with a reminder 5-7 days before renewal so you have time to cancel.
Mistake four: not checking your account after cancellation
Some cancellation requests fail silently due to system errors. Log back into your account 3-5 days after cancelling to verify your subscription status shows "Cancelled", "Inactive", or "Ended". If it still shows "Active", resubmit your cancellation or contact support immediately.
After you cancel: what to expect
Cancelling successfully brings relief, and knowing what happens next ensures no surprises.
Immediate effects
Your access to AskWomensHealth will end on your subscription end date (the end of your current billing cycle). You will not be able to submit new questions or view expert replies after that date. If you had outstanding questions, ask them before your cancellation takes effect and save any replies you want to keep.
Billing stops
After your subscription end date, no further charges will appear on your credit card or payment method. If a charge does appear, follow the dispute steps outlined in the "What to do if you are charged after cancellation" section above.
Verification checklist
Complete the following steps within 7 days of your subscription end date to verify cancellation was successful:
- Log into your account and confirm your subscription status shows "Cancelled" or "Inactive".
- Check your email for a cancellation confirmation (if you have not already received one).
- Review your credit card or bank statement for any charges in the 5-7 days after your cancellation date.
- If no charges appear, cancellation was successful.
- If a charge does appear, contact your bank immediately to dispute it.
Understanding AskWomensHealth's pricing and refund policy
Knowing the subscription cost and refund rules protects you from hidden charges and unreasonable denial of refunds.
| Feature | Details |
| Monthly subscription fee | Varies; typically 30-99 CAD per month (exact amount shown at sign-up) |
| Renewal frequency | Monthly; charged on the same date each month |
| Free trial period | Some promotions offer 7-14 days free; renewal charge must be disclosed separately |
| Refund eligibility | You are entitled to a refund if cancelled before the renewal date; refunds for unauthorized charges are statutory rights |
| No cancellation fee | Canadian law prohibits early termination fees for subscription services |
| Refund processing time | 5-10 business days to your original payment method after approval |
Why yafee is your trusted cancellation partner
Cancelling a subscription should not require legal expertise, but understanding your rights transforms the process. Yafee has helped thousands of Canadian consumers cancel subscriptions like AskWomensHealth, recover unauthorized charges, and navigate disputes with confidence. Our legal-grade guidance combines federal Competition Act protections, provincial consumer law, and practical step-by-step instructions so you never feel uncertain.
Whether you are cancelling because the service does not meet your needs or because you were charged unexpectedly, Yafee provides the legal framework and procedural clarity you need to act decisively. We have supported customers in Ontario, British Columbia, Alberta, and every Canadian province in resolving similar subscription disputes.
Next steps: execute your cancellation today
Postponing cancellation increases the risk of an unwanted charge. Follow the step-by-step method that matches how you signed up (website, Apple, or Google Play), save your confirmation screenshot or email, and mark your calendar to verify cancellation 3-5 days later. If AskWomensHealth fails to cancel or charges you after you requested cancellation, you have statutory remedies: chargebacks, provincial complaints, and Competition Bureau enforcement all work in your favor.
Yafee exists to demystify cancellation and protect your rights. Start your cancellation now using the method above, keep all documentation, and escalate to your bank or provincial authority if needed. Thousands of consumers have successfully cancelled through this exact process, and you will be next. Your consumer protections are backed by Canadian law, and Yafee ensures you know how to use them.
Cancellation contact information:
- Email support: Use the contact form on JustAnswer.com or reply to any email from AskWomensHealth support.
- Registered mail address: Contact JustAnswer's privacy/support address listed in their terms of service or on their website footer.
- Provincial consumer authority: Search "[Your Province] Consumer Protection Office" or visit your provincial government website.
- Competition Bureau of Canada: competitionbureau.gc.ca or call 1-800-348-5358.
- Your credit card issuer or bank: See the back of your card for the dispute department phone number.
