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Cancel Amazon Kids+: Step-by-Step Guide
How to cancel Amazon Kids+ in canada and understand your refund rights
What Amazon Kids+ is and why canadian parents cancel
Amazon Kids+ is a subscription service that gives your children access to age-appropriate books, videos, games, and apps on Fire devices, Kindle apps, and through various app stores. You manage the subscription through your Amazon.ca account as the parent or guardian. The service integrates curated content with robust parental controls, but when your family's needs change, you deserve to cancel without friction or surprise charges.
Many Canadian parents subscribe for the breadth of content and safety features. However, costs accumulate, children's interests shift, or you may find another platform better suited to your family's needs. Whatever your reason, understanding your legal cancellation rights and the step-by-step process ensures you exit cleanly. Yafee has helped thousands of Canadian parents navigate subscription cancellations, and this guide applies the same precision to Amazon Kids+.
Common reasons parents cancel Amazon Kids+
Your child has aged out of the content library. You've identified a competing service that aligns better with your family. Your household budget has tightened, or you've realized your children use devices outside Amazon's ecosystem. None of these reasons are unusual. Amazon respects your choice to cancel, and Canadian consumer law protects your right to do so.
When to cancel versus pause
Before you cancel, consider whether a temporary pause or plan downgrade suits your situation better. If your child is taking a break from screens or you're between subscriptions, you may suspend Amazon Kids+ for a few months rather than cancel entirely. Yafee recommends reviewing your current plan type and usage before committing to full cancellation, as resubscribing may trigger a different promotional rate.
Amazon Kids+ pricing and billing in canada
Understanding your current cost and billing frequency helps you decide whether cancellation or a plan adjustment makes financial sense.
| Plan type | Price (CAD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly (Prime member) | $5.99 | Monthly | Single child, flexibility |
| Monthly (non-Prime member) | $7.99 | Monthly | Single child, no Prime |
| Annual (Prime member) | $48.00 | Annual | Single child, long-term savings |
| Monthly family plan (Prime) | $8.99 | Monthly | Multiple children, flexibility |
| Annual family plan (Prime) | $89.99 | Annual | Multiple children, annual commitment |
| Monthly family plan (non-Prime) | $12.99 | Monthly | Multiple children, no Prime |
If you subscribe annually, cancellation within your paid period may not trigger an immediate refund unless you cancel within a specific window (usually 14 days from purchase or per provincial law). Yafee advises reviewing your billing date in the Amazon.ca account portal before you cancel, as timing directly affects refund eligibility.
Your consumer rights under canadian law
Canadian federal and provincial consumer protection frameworks guarantee your right to cancel digital subscriptions with clear terms and fair refund practices.
Consumer protection act and provincial equivalents
Under Canada's Consumer Protection Act and equivalent provincial legislation (such as Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Quebec's Consumer Protection Act), you have explicit rights when cancelling digital services. These laws require businesses to clearly disclose subscription terms, billing frequencies, and cancellation methods before you purchase.
Consequently, if Amazon's cancellation process is deliberately hidden or terms are unclear, you have grounds to file a complaint with your provincial consumer protection authority. Furthermore, Canadian law mandates that cancellation must be as easy as purchase-if you subscribed online, you must be able to cancel online through the same account portal.
Where subscriptions were purchased matters
If you subscribed directly through Amazon.ca, Amazon's refund policy applies, and you benefit from Canadian consumer protections. If you subscribed through Apple App Store or Google Play, those platforms' refund policies take precedence. Apple permits refund requests within 14 days of purchase; Google Play typically allows 48 hours. Yafee recommends checking your original receipt or payment method to confirm the purchase source before you contact either company.
Your legal position
You have the right to cancel Amazon Kids+ at any time. You must receive clear confirmation of cancellation within 24 hours. You may request a refund of unused portions if your subscription is annual and you cancel within 14 days of purchase (or per your provincial law's "cooling-off period"). If Amazon refuses cancellation or withholds a refund without legal cause, you may escalate to your provincial consumer protection authority or file a complaint with the Competition Bureau of Canada.
How to cancel Amazon Kids+ on amazon.ca
Follow these steps to cancel directly through your Amazon.ca account-the simplest and most documented method.
Step 1: sign into your amazon.ca account
- Go to amazon.ca and log in with your email and password.
- If you use two-factor authentication, complete that step.
- Ensure you are the account owner or have permission to manage subscriptions (primary family member).
Step 2: navigate to your subscriptions and memberships
- Hover over your account icon in the top right corner and select "Account" or "Your Account."
- Select "Memberships & Subscriptions" or "Subscriptions" from the menu.
- Scroll to find "Amazon Kids+" in your active subscriptions list.
Step 3: locate and select Amazon Kids+
- Click on "Amazon Kids+" to open the subscription details page.
- Review the next billing date and any remaining balance.
- Look for the "Manage subscription" or "Cancel" button (Amazon's interface occasionally updates, but this button is always prominent).
Step 4: complete the cancellation
- Click "Cancel subscription" or "End membership."
- Amazon will present cancellation confirmation steps and may offer a discount to retain you-this is optional.
- Confirm the cancellation by clicking the final "Cancel subscription" button.
Step 5: confirm cancellation receipt
- Amazon will display a confirmation message on screen and send a confirmation email to your registered email address within minutes.
- Retain this confirmation email for your records, particularly if you later dispute charges.
- Access will end on your next billing date unless you cancelled with a pro-rata refund (see refund section below).
How to cancel if you subscribed through apple app store or google play
If you purchased Amazon Kids+ through a third-party app store, you must cancel through that platform, not Amazon.ca directly.
Cancelling through apple app store (iOS or macOS)
- Open the App Store on your iOS device or Mac.
- Tap or click your profile icon in the top right corner.
- Select "Subscriptions."
- Find "Amazon Kids+" in the list and tap it.
- Tap "Cancel Subscription" and confirm the cancellation.
- Request a refund by selecting "Report a Problem" if you cancelled within 14 days of purchase and believe you are entitled to a refund.
- Apple will email a decision within 3 to 5 business days.
Cancelling through google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find "Amazon Kids+" and tap it.
- Tap "Cancel subscription" and confirm.
- Request a refund if you cancelled within 48 hours of purchase and meet Google's refund criteria.
- Google will process the refund within 3 to 5 business days if approved.
Refunds and pro-rata charges after cancellation
Your refund eligibility depends on the purchase source, billing frequency, and time elapsed since purchase.
Cancellations with pro-rata refunds
If you subscribed annually and cancel before your full year expires, you may be entitled to a pro-rata refund of unused months. In accordance with Canadian consumer protection law, Amazon must refund the unused portion within 14 days of your cancellation request if you fall within the statutory "cooling-off period" (typically 14 calendar days from purchase or per provincial law). Consequently, if you purchased an annual plan 10 days ago and cancel today, you should receive a refund for the unused 11 months plus 10 days.
Cancellations without immediate refunds
If you subscribed on a monthly plan or cancelled outside the 14-day window, Amazon will simply end access on your next billing date with no refund. Your account will remain active until that date, and access will terminate automatically.
Disputed or missing refunds
If Amazon denies a refund you believe you are entitled to, contact Amazon Customer Service through your account. Provide your cancellation confirmation, purchase receipt, and a clear explanation of why you are owed a refund. Yafee recommends maintaining copies of all communications for escalation purposes. If Amazon does not respond within 10 business days or refuses your request, file a complaint with your provincial consumer protection authority (e.g., Ontario: Consumer Protection Bureau; British Columbia: Consumer Protection BC; Quebec: Office of the Ombudsman and Consumer Rights).
What happens after you cancel Amazon Kids+
Cancellation is straightforward, but understanding the transition ensures your family experiences no surprises.
Access and timeline
Your children retain access to Amazon Kids+ until your current billing period ends. If you cancelled on the 15th of the month but your monthly subscription renews on the 20th, access continues until the 20th. On that date at the renewal time, your child's access will terminate automatically. You will not be charged, and no manual action is required on your end.
Saving content and profiles
Your child's reading history, app preferences, and parental control settings remain stored in your Amazon account for up to 180 days after cancellation. If you resubscribe within that window, these settings will restore. After 180 days, Amazon may delete this data, so if you plan to resubscribe much later, take screenshots of important settings or export reading lists.
Resubscribing later
You can resubscribe to Amazon Kids+ at any time by reversing the cancellation steps (navigate to Memberships & Subscriptions and select "Renew" or start a new subscription). New subscribers sometimes receive promotional rates or trial periods, so you may benefit financially by resubscribing after a break. Yafee advises monitoring promotional emails from Amazon.ca if you think you might return to the service.
Common mistakes to avoid when cancelling
Cancellation is low-risk if you follow the correct steps, but a few oversights can trap you in unwanted charges or complicate refunds.
Deleting the Amazon Kids+ app without cancelling the subscription
Removing the app from your device does not cancel the subscription. Amazon will continue billing you monthly or annually. Cancellation must occur through your Amazon.ca account or the app store where you purchased. Always complete the formal cancellation process before uninstalling.
Cancelling a subscription you purchased through a third-party app store via amazon.ca
If you subscribed through Apple or Google, cancelling through Amazon.ca will not work. Amazon.ca controls only subscriptions purchased directly from Amazon. You must cancel through Apple App Store or Google Play where you originally purchased. Attempting to cancel via Amazon.ca may create confusion and delay the actual cancellation.
Forgetting to retain your cancellation confirmation
Always save the confirmation email Amazon sends. If a charge appears after cancellation, your confirmation proves the subscription was terminated. Without it, disputing the charge becomes harder. Yafee recommends creating a folder in your email client for subscription confirmations (cancellations and renewals alike).
Cancelling close to your billing date
If you cancel one day before your monthly renewal, you may still be charged because Amazon processes renewals at a specific time (usually overnight). To avoid a charge you do not intend to pay, cancel at least 2 to 3 days before your renewal date. Check your next billing date before submitting the cancellation request.
Comparison: cancel versus adjust your subscription
Before you cancel outright, consider whether downgrading or pausing would better serve your family.
| Option | Cost (CAD) | Best for | Effort to reverse |
|---|---|---|---|
| Full cancellation | $0 after current period | Permanent exit or long-term pause | Resubscribe from scratch |
| Switch to monthly (from annual) | $5.99-$12.99 per month | Test flexibility before cancelling | None; adjust at next cycle |
| Switch to single-child plan (from family) | $5.99-$7.99 per month | One child's usage has dropped | None; adjust at next cycle |
| Pause subscription (temporary) | $0 during pause | Short-term break; plan to return | One click to resume |
| Switch to non-Prime member rate | $7.99-$12.99 per month | Cancel Prime; keep Kids+ access | None; adjust at next cycle |
| Contact Amazon for custom options | Varies | Specific family situations | Depends on arrangement |
Yafee advises reviewing this table carefully if you are on the fence. Sometimes a plan adjustment costs less than cancelling and resubscribing later at a higher rate.
What to do if Amazon refuses to cancel or refund
Although rare, some customers encounter resistance when cancelling. Knowing your escalation route protects your rights and resolves disputes faster.
Step 1: request cancellation confirmation in writing
- If you cancelled via the Amazon.ca portal and did not receive a confirmation email, contact Amazon Customer Service through your account "Contact Us" page.
- Write a clear message: "I request cancellation of my Amazon Kids+ subscription effective immediately, and I expect confirmation and billing cessation within 24 hours."
- Include your account email, current subscription plan, and the date you attempted cancellation.
- Save a screenshot of your message and any Amazon response.
Step 2: escalate to Amazon customer service
- If Amazon does not respond within 2 business days or denies your cancellation request without legal grounds, request escalation to a supervisor through the "Contact Us" page.
- Reiterate your cancellation request in writing and reference Canadian consumer protection law: "Under Canada's Consumer Protection Act and [your province]'s equivalent legislation, I have the right to cancel this subscription. I expect this right to be honored immediately."
- Set a deadline: "Please confirm cancellation by [date 5 business days from now] or I will file a formal complaint with [your provincial authority]."
Step 3: file a complaint with your provincial consumer protection authority
If Amazon still refuses, escalate to your provincial regulator:
- Ontario: Consumer Protection Ontario (cpo.on.ca) or contact the Office of the Attorney General.
- British Columbia: Consumer Protection BC (consumerprotectionbc.ca).
- Quebec: Office of the Ombudsman and Consumer Rights (Protecteur du consommateur).
- Alberta: Alberta Fair Trading Act administrator (Service Alberta).
- Canada (federal): Competition Bureau (canada.ca/competition) or Canadian Radio-television and Telecommunications Commission (CRTC) if billing fraud is suspected.
In your complaint, provide your account email, cancellation date, confirmation numbers (if any), copies of all communications with Amazon, and proof of any charges after cancellation. These authorities investigate on your behalf and can compel refunds.
Step 4: dispute the charge with your bank or credit card company
If a charge appears after cancellation and Amazon refuses to refund, contact your financial institution. Provide your cancellation confirmation and the unauthorized charge. Your bank can initiate a chargeback dispute, which obliges Amazon to justify the charge or you receive a refund within 10 business days.
Key takeaways and next steps
Cancelling Amazon Kids+ is straightforward if you follow the correct procedure and understand your legal rights. You have the right to cancel at any time under Canadian consumer protection law. Cancellation must be as easy as purchase and must be offered through the same platform where you subscribed. Refunds of unused portions are due within 14 days if you cancel during the statutory cooling-off period (typically 14 days from purchase). Your provincial consumer protection authority is your escalation route if Amazon refuses to honor these rights.
Yafee has guided thousands of Canadian consumers through subscription cancellations and disputes. Take these three immediate actions: (1) log into your Amazon.ca account and navigate to Memberships & Subscriptions to locate your cancellation option; (2) before you cancel, check your next billing date and consider whether a plan adjustment might better serve your needs; (3) save your cancellation confirmation email for your records.
If you have questions about your specific situation, contact Yafee directly through yafee.com for personalized guidance. Your consumer rights are clear, and Yafee is committed to ensuring you exit your subscription cleanly and fairly.
Contact information for complaints
Competition Bureau of Canada: 1-800-348-5358 or competition.gc.ca
Your provincial consumer protection authority contact details are available through your government website (Ontario.ca, BC.gov, Quebec.ca, etc.).
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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