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Frequently asked questions
Cancel Torguard: The Right Way
How to cancel Torguard and protect your subscription rights in canada
What Torguard is and why you might cancel
Torguard is a VPN and proxy service operated by VPNetworks LLC that encrypts your internet traffic and provides features including ad blocking, port forwarding, and simultaneous multi-device connectivity across a global server network. The service attracts users who prioritize privacy, need access to geographically restricted content, or require flexible device support-up to 30 devices depending on your selected plan. Your circumstances change. You may discover a competitor that better suits your needs, reduce your usage patterns, or simply decide to lower your monthly expenses. If you're exploring cancellation, Yafee walks you through every procedural step and ensures you understand your legal rights before finalizing your decision.
Understanding where your subscription lives
Your cancellation process depends entirely on where you purchased Torguard. If you signed up directly through the Torguard website, you manage your subscription and cancellation within your account dashboard. If you subscribed via Apple's App Store or Google Play, your subscription resides on those platforms, and you must cancel through them instead. Each channel has different timelines, refund eligibility, and notification protocols-which is why many subscribers accidentally remain charged after believing they have already cancelled. Yafee has guided thousands of Canadian consumers through this exact confusion, and this guide ensures you execute your cancellation cleanly and document every step.
Timing matters: know your refund window
Torguard advertises a 7-day refund policy for direct purchases. However, your legal minimum under provincial consumer protection law is significantly broader. In Ontario, British Columbia, and most Canadian provinces, you have the right to cancel distance sales within 14 to 30 days of purchase and request a refund. This means Torguard's 7-day window is not your maximum protection-it is their baseline. If you fall outside Torguard's 7-day window but remain within your provincial statutory period, you retain cancellation rights that Torguard may not immediately acknowledge. Yafee recommends documenting your purchase date immediately, as this anchors your entire claim.
Torguard pricing and plan comparison
Torguard structures its pricing around three consumer tiers plus an enterprise option, each with monthly and annual billing cycles.
| Plan name | Monthly cost (CAD) | Annual cost (CAD) | Simultaneous devices | Key features |
|---|---|---|---|---|
| Anonymous VPN Standard | $13.50 | $80.00 | 8 | Shared IP, port forwarding, ad blocking, NAT firewall |
| Anonymous VPN Pro | $17.50 | $93.00 | 12 | Dedicated IP, streaming IP, shared IP pool |
| Anonymous VPN Premium | $20.00 | $173.00 | 30 | Dedicated IP, complimentary router on annual purchase, full feature set |
| Business VPN | $45.00 monthly | Custom pricing | Unlimited | Enterprise-grade support, priority assistance, dedicated resources |
Annual commitments offer substantially better value than accumulating monthly payments over the same period. If cost is driving your cancellation decision, compare your current plan against a lower tier before you exit entirely. Downgrading often preserves your investment and provides the privacy features you need at reduced expense.
Your legal position: consumer protection in canada
Canadian consumer law grants you specific cancellation and refund rights that apply to all subscription services, including Torguard, regardless of what Torguard's own terms state.
Your statutory cancellation rights
The federal Consumer Protection Act and equivalent provincial legislation in Ontario, British Columbia, Quebec, Alberta, and other provinces establish your baseline right to cancel distance sales and digital subscriptions within a cooling-off period. Ontario's Consumer Protection Act, for example, grants 14 days to cancel any distance sale and receive a refund if the seller has not complied with pre-purchase disclosure requirements. Quebec's Law on the Protection of Consumers extends this further in certain circumstances. For digital goods and services delivered immediately, most provinces allow cancellation within 14 to 30 days from the purchase date-not from when you stopped using the service. Torguard's 7-day refund pledge does not override your statutory right. If Torguard declines your cancellation request, and you are within your provincial window, you have grounds to escalate your claim to your provincial consumer authority.
Your legal position when cancelling
You retain the right to cancel and request a refund if: (1) you purchased Torguard within the last 14 to 30 days, depending on your province; (2) you are cancelling a distance sale (online or phone purchase); (3) Torguard has not provided its full terms and conditions before charging you, or you cancelled within the cooling-off period regardless. You may not receive a refund if: (1) you purchased more than 30 days ago and your province has no extended window; (2) you explicitly waived your cooling-off period in writing before purchase; (3) you have materially used the service beyond a trial period and your province's law excludes fully delivered digital services. Escalation route: If Torguard refuses cancellation within your legal window, contact your provincial consumer protection office-Ontario's is Consumer Protection Ontario; British Columbia's is the Office of the Registrar of Mortgage Brokers and the British Columbia Consumer Protection Branch. Yafee recommends filing a formal complaint with the relevant body and copying Torguard's legal department on your correspondence.
How to cancel Torguard: step-by-step instructions
Your cancellation method depends on where you subscribed and whether your payment method is still active.
Cancelling a direct Torguard account
If you signed up directly on torguard.com using a credit card, email, or other payment method, follow these steps:
- Log into your Torguard account dashboard using your registered email and password.
- If you have forgotten your password, click "Forgot Password" on the login page and reset it via the email link Torguard sends you.
- Complete any two-factor authentication prompts if Torguard requires them.
- Navigate to your account settings or subscription management section-typically labeled "Account", "Billing", or "Subscriptions".
- Look for a "Manage Subscription" or "Cancel Subscription" button.
- If you cannot locate it, scroll to the bottom of your account page where cancellation links are often positioned.
- Click the cancellation or "End Subscription" option and confirm your intent.
- Torguard will present a cancellation reason form-select the option that matches your situation (e.g., "Too expensive", "Found a better service", "No longer need it").
- Providing a reason helps Torguard improve, though it is optional.
- Confirm cancellation and request written confirmation via email.
- Do not close the confirmation page until you see a message stating your subscription has ended or is scheduled for cancellation.
- Screenshot or save this confirmation page to your device.
- Open your email and look for a confirmation message from Torguard within 5 to 10 minutes.
- Verify that Torguard has stopped all recurring charges.
- Check your bank or credit card statement 3 to 5 business days after cancellation to ensure no charge appears.
- If a charge posts after your cancellation, contact Yafee or your bank immediately-this indicates an error on Torguard's part.
Cancelling via apple app store
If you subscribed to Torguard through an iPhone, iPad, or Mac, your subscription is tied to your Apple ID and must be cancelled through Apple's system:
- On your Apple device, open the Settings app.
- On iPhone or iPad, tap your name at the top of the screen.
- On Mac, go to System Preferences and click your Apple ID.
- Select "Subscriptions" (or "Media & Purchases" on older iOS versions).
- You will see a list of all active subscriptions linked to your Apple ID.
- Locate Torguard in the list and tap it.
- If Torguard does not appear, scroll down-subscriptions are sometimes grouped alphabetically.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will ask you to rate the app or provide feedback; you may skip this step.
- Apple will show your cancellation effective date-typically the end of your current billing cycle.
- Request refund eligibility from Apple if you are within 14 days of purchase.
- Go to Settings > [Your Name] > Media & Purchases > Subscriptions, select Torguard, and tap "Report an Issue".
- Select "I'd like to request a refund" and specify your reason.
- Apple evaluates refund requests independently and will respond via email within 48 hours.
Cancelling via google play store
If you subscribed on Android via Google Play, cancel through your Google account:
- Open the Google Play app on your Android device.
- Alternatively, visit play.google.com in a web browser on any device.
- Tap your profile icon in the top right corner and select "Payments and subscriptions" or "Manage subscriptions".
- On the web version, click your profile, then "Payments and subscriptions".
- Select "Subscriptions" and locate Torguard.
- Torquard may be listed under "Active" or "Manage subscriptions".
- Tap Torguard and select "Cancel subscription".
- Google will ask for feedback; provide it if you wish, or skip to proceed.
- Your subscription will remain active until the end of your current billing period.
- Request a refund within 48 hours of purchase if eligible.
- Return to the subscription page, tap Torguard, and select "Request refund".
- Google Play typically processes refunds within 3 to 5 business days for purchases under 48 hours old.
What happens after you cancel Torguard
Cancellation does not mean immediate access loss; understanding your service timeline prevents confusion.
Your service timeline after cancellation
When you cancel Torguard, your service continues until the end of your current billing cycle. If you are mid-month and cancel, Torguard provides access until that month ends. If you paid annually and cancel in month three, you lose access to months four through twelve-but Torguard's refund policy only covers the first 7 days. This is where Yafee's guidance matters: if you cancel within 14 to 30 days of your annual purchase, your provincial consumer law may entitle you to a refund for the unused portion, even if Torguard's policy says no. Document your cancellation date and your remaining service days, as this strengthens any refund dispute.
Monitoring your payment method after cancellation
Verify that no further charges appear on your bank or credit card statement for 60 days after your cancellation date. Subscription services occasionally process delayed charges or renewal attempts. If a charge appears after your cancellation confirmation, contact Torguard's support team immediately and provide your cancellation confirmation email. If Torguard does not reverse the charge within 10 business days, contact your bank and file a dispute-your cancellation proof protects you from liability for the unauthorized transaction.
Refund eligibility and how to request one
Torguard offers a 7-day money-back guarantee for direct purchases, but your actual refund rights are broader under Canadian law.
Torguard's refund policy versus your legal right
Torguard's published policy promises a full refund if you request it within 7 days of purchase, regardless of usage. However, if you cancel after 7 days but within 14 to 30 days (depending on your province), Canadian consumer protection legislation grants you a statutory cancellation right that Torguard's policy does not override. Yafee recommends requesting a refund in writing, citing both Torguard's 7-day policy (if applicable) and your provincial Consumer Protection Act or Distance Sales Regulations. This dual approach strengthens your claim and signals that you understand your legal position.
How to request a refund from Torguard
- Collect your purchase receipt and cancellation confirmation email.
- If you did not receive a cancellation email, retrieve your screenshot from the cancellation page.
- Note your purchase date, cancellation date, and the number of days between them.
- Contact Torguard's customer support team via their website or support email.
- Use the support contact form at torguard.com or email [email protected].
- Title your message "Refund Request - [Your Subscription Email] - [Order Number]".
- State your refund request clearly, referencing Torguard's 7-day policy and, if applicable, your provincial cooling-off period.
- Example: "I cancelled my subscription on [DATE], which is within Torguard's 7-day refund window. Please process a full refund to [payment method]. My order number is [NUMBER]."
- If you are beyond 7 days but within your provincial window, write: "I cancelled on [DATE], within the 14-day cancellation period granted under [Province]'s Consumer Protection Act. I am entitled to a refund under Section [X]. Please confirm refund processing."
- Attach your receipt and cancellation confirmation.
- Ensure all attachments are clear PDFs or images.
- If sending via email, use a subject line that includes "Refund Request".
- Set a deadline and escalation plan.
- Ask Torguard to respond within 5 business days.
- If they refuse or do not respond, prepare to file a complaint with your provincial consumer protection authority and your bank (if the refund was to a credit card).
Refund timelines and payment method considerations
Torguard processes approved refunds to your original payment method within 5 to 10 business days. If you paid by credit card, the refund appears as a credit on your statement; if you paid via PayPal or another digital wallet, the funds return to that account. If more than 10 business days pass and you see no refund, contact Torguard again and request a refund tracking number. Retain all email correspondence, as Yafee recommends this documentation when escalating to your bank or provincial authority.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but small oversights can cost you money and make refund disputes harder to win.
Mistake 1: cancelling your app instead of your subscription
Deleting the Torguard app from your device does not cancel your subscription. Your recurring charge continues even after you uninstall the software. Always cancel through your account dashboard (for direct purchases) or through Apple/Google (for app store purchases) before deleting the app. Cancellation stops the charge; deletion does not.
Mistake 2: failing to document your cancellation confirmation
Screenshot your cancellation confirmation page and save the cancellation email. If Torguard later claims you never cancelled, or if a dispute arises, this documentation proves you took action on a specific date and time. Without it, you have only your word against theirs. Yafee has seen refund claims denied because subscribers could not prove they had cancelled.
Mistake 3: ignoring charges after cancellation
Check your bank statement 5 to 10 business days after cancellation. If Torguard charges you again, contact them immediately and your bank within 60 days of the unauthorized charge. Most banks will reverse the charge if you provide cancellation proof, but only if you report it within the dispute window. Waiting two months weakens your claim.
Mistake 4: cancelling without checking your provincial refund window
Torguard's 7-day window is their offer, not your legal limit. Many subscribers assume they have no refund right after day 7, when in fact their province grants them 14 to 30 days. Verify your provincial window before concluding a refund is impossible. Yafee recommends checking your province's consumer protection office website or emailing them directly if you are unsure.
Mistake 5: not escalating when Torguard refuses
If Torguard denies your refund outside their 7-day window, do not accept that answer if you are within your legal period. File a formal complaint with your provincial consumer authority, file a chargeback with your bank, or pursue small claims court in your jurisdiction. Torguard relies on most users accepting "no" without legal recourse. Yafee encourages you to assert your legal rights.
When to cancel versus when to downgrade
Cancellation is not always the best outcome; sometimes a lower-cost plan preserves your privacy needs while reducing expense.
| Scenario | Cancel | Downgrade |
|---|---|---|
| You no longer need a VPN | Yes | No |
| Cost is too high, but you use Torguard regularly | No | Downgrade to Standard tier ($13.50/month) |
| You use 2-3 devices, not 30 | No | Downgrade to Pro or Standard |
| You found a cheaper competitor | Yes, if within refund window | No |
| You need Torguard occasionally but not full-time | No | Cancel annual plan, switch to monthly Standard |
| Service quality has degraded and support is unresponsive | Yes | No |
Downgrading lets you retain privacy coverage at lower cost. Log into your account, navigate to Billing or Subscription settings, and select "Change Plan" or "Upgrade/Downgrade". Torguard will pro-rate the change and adjust your next charge accordingly. This approach is faster than cancelling and re-subscribing later.
Cancellation address and formal notice
If you prefer to cancel by certified mail or formal letter, use this address from Torguard's privacy and customer service documentation:
Torguard Cancellation Address:
618 E. South Street, Suite 500
Telephone or email contact requests should be directed through the support portal at torguard.com first, as this is the primary cancellation route. Formal written cancellation by mail is the backup method when digital channels fail.
Send your letter via registered mail (Canada Post "Registered Mail with Signature on Delivery") and retain the proof of delivery receipt. Include your full name, email address, subscription plan, order number, and the date you wish your subscription to end. Request written confirmation of receipt and cancellation. Yafee recommends this approach only if Torguard's online cancellation system is unresponsive.
Summary and your next step
Cancelling Torguard is a straightforward process when you follow the correct platform-specific steps, understand your refund rights under provincial law, and document every action. Your legal position is stronger than Torguard's 7-day policy suggests-Canadian consumer protection law grants you 14 to 30 days to cancel and request a refund, depending on where you live. Cancel through your account dashboard if you purchased directly, or through Apple or Google if you subscribed via app store. Request a refund in writing if you are within Torguard's 7-day window, or cite your provincial cooling-off period if you are beyond day 7. Escalate to your provincial consumer protection office if Torguard refuses. Yafee has helped thousands of Canadian subscribers navigate cancellation, refunds, and disputes-and our experience shows that most companies honour refunds when subscribers cite the law. Document your cancellation confirmation, verify no further charges appear within 60 days, and assert your rights. Yafee is here to answer further questions about your cancellation, refund eligibility, or escalation options as you proceed.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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