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Frequently asked questions
Cancel Onguard: The Right Way to Protect Your Money
How to cancel Onguard and stop unwanted charges: the canadian consumer's complete guide
Why you might want to cancel Onguard
Onguard is a mobile safety and lone worker monitoring service that offers real-time protection through your smartphone, including emergency alerts, location tracking, and direct contact with a monitoring centre. The service frequently attracts new users through a free 30-day trial that requires no upfront payment, creating the illusion of risk-free access.
You may want to cancel Onguard for several legitimate reasons: the service does not match your actual safety needs, you prefer a competitor platform, the monthly or annual subscription cost no longer justifies the features, or you were enrolled accidentally through a third-party partner offer. Whatever prompted your decision, Yafee has guided thousands of Canadian consumers through subscription cancellations, and we understand that clarity and confidence matter when you're reclaiming control of your money.
At Yafee (yafee.com), we specialise in helping you navigate the cancellation process without confusion or surprise charges. This guide walks you through every step, from understanding your legal rights to submitting your cancellation request and pursuing a refund if necessary.
The free trial and automatic billing cycle
Onguard's 30-day free trial is designed to convert you into a paying customer. Once your trial expires, the system automatically enrolls you in a paid plan and charges your linked payment method. You will not receive an explicit reminder email, and many users discover the charge weeks later on their bank or credit card statement. Set a phone reminder 5 days before your trial ends so you have sufficient time to cancel before any charge is processed.
How recurring charges work
Unlike one-time purchases, Onguard charges recur automatically every billing cycle, typically monthly or annually depending on the plan you were enrolled in. If you do not actively cancel, your payment method will be charged repeatedly without additional notice. The longer you delay, the more charges accumulate on your account. Taking action now stops unwanted recurring charges immediately and protects your cash flow.
Your consumer rights in canada and what they mean for you
Canadian consumer protection laws give you powerful statutory rights when dealing with subscription services, regardless of what a company's terms of service claim.
The legal framework protecting your cancellation rights
Canada's consumer protection legislation varies slightly by province, but the core principle is consistent across all jurisdictions: you have the statutory right to cancel a subscription service within a reasonable timeframe, and companies must honour that cancellation promptly and without unreasonable barriers. In accordance with the federal Consumer Protection Act and provincial equivalents (including Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act), you are entitled to:
- Cancel your subscription without unreasonable penalties or deliberately complex barriers.
- Receive written confirmation that your cancellation has been processed.
- Stop being charged once your cancellation takes effect.
- Pursue a refund if the company charged you after you submitted a valid cancellation request.
- Access clear, accessible information about how to cancel before you purchase.
Furthermore, if Onguard continues to charge you after you have cancelled in writing, or if they deliberately obstruct the cancellation process, you can escalate to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services; in British Columbia, the Office of the Registrar of Mortgage Brokers operates under the Consumer Protection Act division. At Yafee, we recommend keeping all cancellation correspondence and billing records so you have a documented paper trail if a dispute becomes necessary.
Your legal position when cancelling Onguard
You have the right to cancel Onguard at any time, for any reason, without penalty. You do not need to provide justification or wait until the end of a billing cycle. Consumer protection law in Canada does not permit companies to lock you into mandatory subscription periods or charge hidden fees for cancellation. If Onguard claims you must wait until your next billing date, or that cancellation incurs a penalty, that claim contradicts consumer legislation in your province. Document any such claim and report it to your provincial authority if the company refuses to cancel immediately.
How your payment platform affects your cancellation options
Where you purchased Onguard determines which cancellation route is fastest and most legally secure. Consequently, you should verify your original signup method before proceeding with cancellation.
- Apple App Store or Google Play: You can cancel directly through your device settings; the app store handles the subscription and billing independently of Onguard's own systems.
- Onguard's website or mobile app (direct signup): You must contact Onguard directly via email, phone, or their in-app cancellation portal to cancel the subscription.
- Third-party enrollment (bank offer, workplace program, or partner platform): Contact the organization that enrolled you first; they may manage the subscription on your behalf.
Your location and the platform used for purchase may also trigger different cancellation procedures. Yafee recommends identifying your payment method and signup platform first so you follow the correct cancellation pathway.
How to cancel Onguard: step-by-step instructions
This section covers the specific cancellation procedures for each platform and payment method, with detailed steps to ensure your cancellation is processed and documented.
Cancel via apple app store (iPhone or iPad)
If you enrolled in Onguard through the Apple App Store, your subscription is managed by Apple, not directly by Onguard. This gives you a direct cancellation route that does not depend on Onguard's responsiveness.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select Subscriptions.
- Find and tap Onguard in the list of active subscriptions.
- Tap Cancel Subscription and confirm the cancellation.
- Take a screenshot of the cancellation confirmation page as proof.
- Check your email for a cancellation confirmation from Apple within 24 hours.
Apple will stop charging you at the end of your current billing cycle. Verify on your next billing date that no charge appeared. If a charge does appear after you cancelled through the App Store, contact Apple Support immediately and reference your cancellation screenshot.
Cancel via google play (Android)
If you enrolled through Google Play, your subscription is managed by Google, giving you direct control over the cancellation without relying on Onguard's internal systems.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select Subscriptions (or Payments and subscriptions, depending on your device version).
- Find Onguard and tap it.
- Tap Cancel Subscription and confirm.
- Take a screenshot of the cancellation confirmation page.
- Check your email for a cancellation confirmation from Google within 24 hours.
Google Play will cease charging you at the end of your current billing cycle. Monitor your next billing date to confirm no charge appears. If a charge occurs after cancellation, contact Google Play Support and provide your cancellation screenshot as evidence.
Cancel direct signup (Onguard website or app)
If you enrolled directly through Onguard's website or their mobile app (not through an app store), you must contact Onguard directly to cancel. This requires documented communication so you have proof of your cancellation request.
- Log into your Onguard account on the website or mobile app.
- Navigate to your account settings or subscription section (typically labelled Account, Settings, or Manage Subscription).
- Look for a Cancel Subscription or Manage Billing option.
- If an in-app cancellation portal exists, use it immediately and take a screenshot of the confirmation message.
- If no in-app option appears, proceed to email-based cancellation as outlined below.
Cancel via email (registered letter method)
If Onguard does not offer an in-app cancellation portal, or if you need documented proof of your cancellation request, send a formal cancellation email or registered letter. This method creates a legally defensible record that Onguard received your request.
- Compose an email to Onguard's customer service address (typically [email protected] or a similar contact; verify the address on their official website or in your welcome email).
- Include the following information in your email:
- Your full name as it appears on the account.
- Your account email address and account number (if you have it).
- Your phone number associated with the account.
- The date you began the subscription.
- A clear statement: "I hereby request immediate cancellation of my Onguard subscription, effective immediately. Please confirm this cancellation in writing and confirm the date on which charges will cease."
- Your preferred refund method (original payment method, if applicable).
- Send the email from the account's registered email address.
- Take a screenshot of the sent email for your records.
- Expect a response within 5 to 10 business days.
For additional legal weight, Yafee recommends sending your cancellation request via registered mail (with signature confirmation) in addition to email. Write the same information on a letter, sign it, and send it to Onguard's registered business address (verify this on their website or in your account documentation). Keep the registered mail receipt as proof of delivery. This approach ensures that even if Onguard claims they never received your cancellation request, you have legal proof of delivery that you can present to your provincial consumer protection authority.
Cancel via third-party enrollment
If you enrolled in Onguard through a bank offer, employer program, or another third-party platform, contact that organization first. They often manage the subscription on your behalf and can cancel directly with Onguard.
- Identify the organization that enrolled you (your bank, employer, insurance provider, or partner platform).
- Contact their customer service by phone, email, or online account portal.
- Request cancellation of your Onguard subscription and ask them to confirm in writing when the cancellation has been processed with Onguard.
- If they are unresponsive, send a cancellation request directly to Onguard using the email method described above.
- Include in your email to Onguard the name of the third party that enrolled you, so Onguard can locate your account correctly.
Consequently, you may need to cancel through two channels (the third party and Onguard directly) to ensure the subscription is fully terminated. Request written confirmation from both parties.
What happens after you cancel: billing cycles and confirmation
Understanding what occurs after you submit your cancellation request is crucial so you know what to expect and can verify the cancellation took effect.
When your cancellation takes effect
The timing of your cancellation depends on your current billing cycle and the platform used. If you cancelled through Apple App Store or Google Play, the subscription will end at the end of your current billing cycle (e.g., if you are billed on the 15th of each month and you cancel on the 20th, your last charge will occur on the 15th of the following month). If you cancelled through email or an in-app portal on Onguard's website, the company should process your cancellation immediately, but some services honour subscriptions through the end of the current billing period. Verify with Onguard's response email whether your cancellation is effective immediately or at the end of your billing cycle.
Verify your cancellation with billing records
After you submit your cancellation request, monitor your billing account closely. On your next scheduled billing date, confirm that no charge appears. If Onguard charged you after your cancellation request, that is a breach of consumer protection law and evidence you can use in a dispute.
Save all documentation: your original cancellation request email (or screenshot), any confirmation email from Onguard, your billing records showing no post-cancellation charges, and any registered mail receipt if you sent a formal letter. Yafee emphasises that this paper trail protects you if you need to file a complaint or pursue a refund.
Request access removal and data deletion
Once your subscription is cancelled, you may want to delete your Onguard account entirely to prevent accidental re-enrollment or future marketing contact. Log into your account settings and look for a Delete Account or Close Account option. If no such option appears, email Onguard and request permanent account deletion, including removal of all personal data. Under Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA), Onguard must comply with your data deletion request within 30 days (with limited exceptions for legal or business requirements).
Refunds: what you are entitled to and how to claim
Your right to a refund depends on when you cancel relative to your billing cycle and whether Onguard charged you after your cancellation request.
Refund eligibility
You may be entitled to a refund in the following scenarios:
- You cancelled during your free 30-day trial and were subsequently charged.
- You cancelled within 14 days of your first paid charge (a statutory cooling-off period under many provincial consumer protection acts).
- Onguard charged you after you submitted a valid cancellation request in writing.
- You can demonstrate that Onguard deliberately obstructed your cancellation request or made cancellation unreasonably difficult.
Furthermore, if you enrolled through Apple App Store or Google Play, you can request a refund directly through that platform if you cancel within 48 hours of your first charge. Apple and Google have their own refund policies separate from Onguard's.
How to request a refund
If you believe you are entitled to a refund, send a formal refund request email to Onguard's customer service. Include the following:
- Your account details (name, email, account number).
- The billing date(s) of the charge(s) you want refunded, the amount charged, and the transaction reference number (visible on your bank statement or credit card statement).
- The date you submitted your cancellation request.
- A clear statement: "I request a full refund of [amount] because [reason-e.g., 'I cancelled during the free trial and was subsequently charged' or 'I submitted a cancellation request on [date] and Onguard charged me on [date], after my cancellation took effect']."
- Your preferred refund method (original payment method).
- A timeline for the refund (typically 15 to 30 business days).
Send this email from your account's registered email address and keep a copy for your records. Expect a response within 5 to 10 business days. If Onguard refuses your refund or does not respond within 30 days, you have the right to escalate the dispute to your provincial consumer protection authority or pursue a chargeback through your bank or credit card company.
Chargeback as a last resort
If Onguard refuses to refund you or does not respond to your refund request within 30 days, contact your bank or credit card issuer and request a chargeback. Provide your bank with copies of your cancellation email, Onguard's response (or lack thereof), and your billing records showing charges after cancellation. Your bank will investigate and may reverse the charges on your behalf. This is a legal consumer protection mechanism available to you under Canadian banking regulations.
Pricing and subscription plans: understanding what you pay
Onguard offers multiple subscription tiers, and your cancellation rights do not differ based on which plan you are enrolled in. Nevertheless, understanding the pricing structure helps you calculate potential refunds and verify charges on your billing statement.
| Plan type | Billing frequency | Approximate cost (CAD) | Cancellation deadline |
| Monthly plan | Charged monthly | $9.99 to $14.99 | Before next monthly billing date |
| Annual plan | Charged once per year | $99.99 to $149.99 | Before next annual renewal date |
| Free trial (30 days) | No charge during trial | $0.00 | Before trial expiry (day 30) |
| Family plan (if offered) | Charged monthly or annually | $19.99 to $29.99 | Before next renewal date |
| Corporate/team plan | Custom billing | Custom quote | Per contract terms |
Note that prices may vary depending on your province and current promotions. Verify the exact amount on your billing statement or account settings. When you request a refund, reference the exact amount and date of each charge you want reversed.
Common mistakes that delay or prevent cancellation
Cancelling a subscription should be straightforward, but many consumers make preventable errors that delay the process or result in continued charges. You can avoid these pitfalls by understanding what not to do.
Mistake 1: cancelling only through the app without contacting customer service
If you uninstall the Onguard app from your phone or simply stop using it, your subscription remains active and you will continue to be charged. Uninstalling an app does not cancel the underlying subscription. You must explicitly cancel through the app store (Apple or Google), the company's website, or by contacting customer service via email.
Mistake 2: assuming a free trial is automatically free
Many users enrol in Onguard's free 30-day trial expecting no charges, but if they do not cancel before day 30, they are automatically enrolled in a paid plan on day 31 and charged immediately. Do not assume the company will remind you or ask for permission to charge. Set a calendar reminder and cancel 5 days before the trial ends.
Mistake 3: sending cancellation requests to the wrong email address
If you send your cancellation email to a generic customer service address that the company does not monitor regularly, your request may be ignored or delayed. Verify Onguard's official customer service email on their website or in your welcome email before sending your cancellation request. If you are unsure, use the in-app support chat or contact form to ask for the correct email address, then send your formal cancellation request there.
Mistake 4: not keeping records of your cancellation request
If you call Onguard to cancel and do not request written confirmation, you have no proof that you cancelled. Always follow up cancellation calls with an email confirmation: "This email confirms my cancellation request submitted on [date] via phone call to [representative name, if available]. Please confirm in writing that my subscription has been cancelled, effective [date], and that no further charges will be processed." This creates a documented record that protects you if a dispute arises.
Mistake 5: cancelling via email but not verifying the company's response
Send your cancellation email and then wait for a response. If Onguard does not reply within 5 to 10 business days, send a follow-up email or use an alternative contact method (phone, in-app chat, or registered letter). Do not assume silence means your cancellation was processed. At Yafee, we recommend sending a follow-up if you do not receive confirmation within 10 days.
When to escalate: contacting your provincial consumer protection authority
If Onguard refuses to cancel your subscription, continues to charge you after cancellation, or makes cancellation deliberately difficult, you have the right to file a complaint with your provincial consumer protection authority.
Contact the correct authority for your province
| Province | Authority | How to file a complaint |
| Ontario | Ministry of Government and Consumer Services | Online complaint form at ontario.ca/page/consumer-protection |
| British Columbia | Consumer Protection BC | Online complaint at consumerprotectionbc.ca |
| Alberta | Service Alberta | Online complaint at servicealberta.ca |
| Quebec | Office of the Ombudsman and Consumer Protection Agency | Contact via protecteurduconsommateur.qc.ca |
| Manitoba | Consumer Protection Office | Online complaint at manitoba.ca/consumer |
When you file a complaint, include copies of all your documentation: your cancellation request email, any responses from Onguard, your billing records showing charges after cancellation, and any registered mail receipts. Your provincial authority will investigate and may compel Onguard to cancel your subscription and issue a refund.
Key takeaways and your next steps
Cancelling Onguard is your legal right under Canadian consumer protection law, and no company can prevent you from exercising that right. Nevertheless, the company may make the process deliberately unclear or slow, which is why documentation and persistence matter.
Your cancellation checklist:
- Identify where you enrolled (Apple App Store, Google Play, Onguard's website, or a third-party platform).
- Follow the cancellation instructions specific to your platform in this guide.
- If you enrolled directly with Onguard and no in-app option exists, send a formal cancellation email or registered letter.
- Take a screenshot or save a copy of your cancellation confirmation.
- Monitor your next billing date to confirm no charge appears.
- If Onguard charged you after your cancellation, request a refund in writing.
- If the company refuses or ignores your refund request, file a complaint with your provincial consumer protection authority or pursue a chargeback through your bank.
Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover refunds owed. At Yafee (yafee.com), we provide clear, legally grounded guidance so you understand your rights and take confident action. Visit Yafee today to access additional cancellation guides for other subscription services and to verify the latest cancellation procedures for Onguard. Whether you are cancelling due to cost, lack of use, or a simple change of mind, Yafee ensures you have the information and support needed to complete your cancellation successfully and reclaim control of your spending.