How to cancel Easy Life and stop unwanted charges on your account

What Easy Life is and why you might want to cancel

Easy Life is a premium software application available through the Canadian App Store and Google Play that consolidates multiple tools into a single subscription service. The app offers three pricing tiers ranging from $8.49 to $40.99 CAD, with monthly auto-renewal, annual auto-renewal, and one-time purchase options. If you've subscribed and discovered the service doesn't deliver the promised features, or you've noticed recurring charges you didn't authorize, cancellation is your right under Canadian consumer protection law.

The cancellation process varies depending on where you purchased your subscription-whether through Apple, Google Play, or directly-but every route is manageable once you understand the specific steps. This guide walks you through your consumer rights under the Competition Act and applicable provincial consumer protection legislation, identifies which cancellation method applies to your situation, and explains how to claim a refund if you qualify. Yafee has helped thousands of Canadian consumers navigate subscription cancellations, and we've structured this guide to save you time and protect your account security.

Common reasons to cancel Easy Life

You might cancel because the app lacks features you expected, you've realized you don't use it frequently enough to justify the recurring cost, or you've discovered duplicate charges appearing on your billing statement. Others cancel after a free trial period ends and the premium subscription doesn't meet their needs. Whatever your reason, you have clear legal grounds to terminate the subscription without penalty.

Pricing breakdown and billing cycles

Understanding your current plan helps you identify the correct subscription to cancel and determines your refund eligibility. Easy Life operates three distinct pricing models in Canada.

Your legal right to cancel under canadian consumer law

Canadian consumer protection legislation establishes clear rights when you cancel a recurring subscription service. Under the Competition Act and provincial consumer protection statutes, you have the right to cancel any subscription agreement, and the service provider must honour that cancellation without imposing penalties or demanding justification.

Your consumer rights in canada

The Competition Act (federal) and provincial legislation such as Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Quebec's Law on the Protection of the Consumer establish that subscription providers must:

• Allow you to cancel at any time without penalty or exit fees.
• Confirm cancellation in writing and provide a cancellation reference number within 7 business days.
• Stop all recurring charges within one billing cycle of your cancellation request.
• Process refunds within 30 days if you cancel within a specified "cool-off" period (typically 14 days from initial purchase).
• Provide a clear, accessible cancellation mechanism that does not require you to contact customer support unnecessarily.

If Easy Life fails to honour these rights, you can file a complaint with your provincial consumer protection authority. Yafee recommends documenting every cancellation step-including screenshots, confirmation emails, and the date and time you submitted your request-so you have evidence if a dispute arises.

Your legal position

You are the consumer in this transaction. Easy Life is the service provider and holds the burden of proof that you authorized any charges. If you cancel correctly and charges continue to appear on your credit card or bank statement, contact your financial institution immediately to dispute the transaction. Canadian banks must investigate disputed charges within a defined timeframe and typically issue provisional credits within 10 business days. You are not responsible for paying unauthorized recurring charges once you have submitted a valid cancellation request.

How to cancel Easy Life based on your subscription source

Your cancellation method depends entirely on which platform processed your subscription.

Cancellation routes by subscription platform

Easy Life subscriptions route through four primary channels, each with distinct cancellation procedures. Identify which channel holds your subscription by checking your most recent receipt or billing statement-the receipt will show whether Apple, Google, Easy Life, or another entity processed the charge.

Step-by-step cancellation on apple app store

If you subscribed through Apple, your subscription is managed by Apple's billing system, not by Easy Life directly.

Cancel on iPhone or iPad

1. Open the Settings app on your device.
   • Tap your name at the top of the screen.
   • Select "Subscriptions" (you may see "Media and Purchases" or "iTunes and App Store" depending on your iOS version).
2. Find Easy Life in the list of active subscriptions.
   • Tap on "Easy Life".
   • Review your renewal date and pricing information.
3. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will display a confirmation message explaining that your access will end on the renewal date.
   • Do not tap "Confirm" until you have read the entire message.
4. Confirm cancellation by selecting "Stop Subscription" or "Cancel" (wording varies by iOS version).
   • You will receive an on-screen confirmation immediately.
   • Apple sends a confirmation email to your registered Apple ID address within 1-2 minutes.
5. Save your cancellation email or take a screenshot of the confirmation screen.
   • You will need this as proof of cancellation if a charge appears after your subscription ends.

Cancel on mac

1. Open the App Store on your Mac.
   • Click your account name in the bottom left corner of the window.
2. Click "Account Settings" from the dropdown menu.
   • Sign in with your Apple ID if prompted.
3. Scroll down to "Subscriptions" and click "Manage".
   • You will see all active and expired subscriptions.
4. Click the Easy Life subscription.
   • Review the renewal date and pricing.
5. Click "Edit" next to the subscription.
   • Select "Cancel Subscription" from the menu.
6. Confirm by clicking "Done" or "Confirm".
   • Your subscription is now cancelled and will not renew on the renewal date.

Cancel through apple ID web portal

1. Visit appleid.apple.com and sign in with your Apple ID.
   • Use the same email address and password associated with your Easy Life subscription.
2. Click "Subscriptions" in the left sidebar.
   • You will see all active subscriptions linked to your account.
3. Find Easy Life and click "Edit" or the three-dot menu icon.
   • Select "Cancel Subscription".
4. Confirm the cancellation.
   • You will see an on-screen confirmation and receive an email confirmation within 2 minutes.
5. Document the confirmation.
   • Screenshot the confirmation page and save the email Apple sends to your inbox.

Step-by-step cancellation on google play

Google Play subscriptions are managed through your Google account and can be cancelled on any Android device or through your web browser.

Cancel on android device

1. Open the Google Play Store app.
   • Tap the profile icon in the top right corner.
2. Select "Payments and subscriptions" from the menu.
   • Tap "Subscriptions".
3. Find Easy Life in your list of active subscriptions.
   • Tap on it to open the subscription details.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google will display a survey asking why you are cancelling. This is optional-you can skip it.
5. Confirm cancellation by tapping "Cancel subscription" again.
   • You will see an immediate on-screen confirmation.
   • Google sends a confirmation email within 1-2 minutes.
6. Save the confirmation email and take a screenshot.
   • Store these in a folder for future reference if a dispute arises.

Cancel through google play web browser

1. Visit play.google.com in your web browser and sign in with your Google account.
   • Use the same email address associated with your Easy Life subscription.
2. Click the profile icon in the top right corner.
   • Select "Payments and subscriptions".
3. Click "Manage subscriptions".
   • You will see all active subscriptions.
4. Click on Easy Life.
   • Review the renewal date and subscription tier.
5. Click "Cancel subscription".
   • Google may ask for cancellation feedback. You can decline to provide it.
6. Confirm cancellation by clicking "Cancel subscription" once more.
   • You will see a confirmation message on screen and receive an email within 2 minutes.

Cancellation through Easy life's website or in-app account settings

If you purchased Easy Life directly through its website or within the app itself (rather than through Apple or Google), you cancel through Easy Life's own platform.

Cancel via in-app account settings

1. Open the Easy Life app on your device.
   • Ensure you are signed in with the account associated with your subscription.
2. Navigate to Settings or Account.
   • This is typically located in the bottom menu bar or accessible via a gear icon.
3. Locate the Subscriptions or Billing section.
   • You will see your current plan, renewal date, and pricing.
4. Select "Cancel Subscription" or "Manage Subscription".
   • Easy Life may display a retention offer or discount. You can ignore this and proceed with cancellation.
5. Confirm your cancellation request.
   • The app will display a confirmation message.
   • Easy Life should send a confirmation email within 24 hours.
6. Save your cancellation confirmation.
   • Take a screenshot of the in-app confirmation and file the email Easy Life sends to you.

Cancel by contacting Easy Life support

1. Visit Easy Life's website and locate the Contact or Support section.
   • Look for an email address, contact form, or live chat option.
2. Send a cancellation request email.
   • Write: "I request cancellation of my Easy Life subscription effective immediately. Please confirm receipt of this request and provide a cancellation reference number within 24 hours."
   • Include your full name, email address associated with the account, and the date your subscription began if you have it.
3. Wait for Easy Life's response.
   • Easy Life must respond within 24-48 hours and confirm cancellation in writing.
4. File the confirmation email.
   • Do not delete this email. You may need it if a charge appears after cancellation.
5. Monitor your next billing statement.
   • Confirm that no charge appears on your credit card or bank statement on or after your next renewal date.

Last-resort cancellation by registered letter

If Easy Life does not respond to in-app or email cancellation requests within 5 business days, you may cancel by sending a registered letter with confirmation of receipt (return receipt requested) to Easy Life's registered legal address.

How to send a formal cancellation letter

1. Prepare your cancellation letter.
   • Type or handwrite a brief, clear message: "I hereby request cancellation of my Easy Life subscription, effective immediately. My account email is [your email]. I request written confirmation of this cancellation within 7 business days."
   • Include today's date, your full name, and your phone number.
2. Address the letter to Easy Life's legal address.
   • The Canadian service address for Easy Life is not widely published. Check your subscription confirmation email or receipt for the mailing address. If unavailable, search the Easy Life website's "About Us" or "Contact" page for their registered office or business address in Canada.
3. Visit Canada Post or an authorized postal agent.
   • Request "Registered Mail with Confirmation of Receipt" (also called "return receipt requested").
   • This option costs approximately $16.00 CAD and provides proof of delivery.
4. Mail the letter.
   • Keep your postal receipt and tracking number.
   • You will receive a confirmation card showing the date Easy Life's representative signed for the letter.
5. Monitor your account and billing statement.
   • Easy Life must stop charges within one billing cycle of receipt.
   • Watch for any additional charges over the next 30 days.
6. Escalate if charges continue.
   • If Easy Life does not cancel and charges appear after 30 days, contact your provincial consumer protection authority and file a complaint with your bank's dispute resolution department.

Refund eligibility and timelines

Your refund eligibility depends on when you purchased Easy Life and which province you live in, as Canadian consumer protection law establishes a cool-off period for digital subscriptions.

Refund windows and conditions

Under federal consumer protection rules and most provincial legislation, you are eligible for a full refund if you cancel within 14 days of your initial purchase. This applies regardless of whether you have used the service. After 14 days, refund eligibility depends on Easy Life's stated refund policy and your province's specific consumer protection legislation.

How to claim a refund

If you are eligible for a refund, you must request it explicitly. Cancellation and refund are not automatic-you must ask for both.

1. Check your cancellation eligibility date.
   • Calculate 14 days from the date shown on your first receipt.
   • If you are within this window, you qualify for a full refund.
2. Contact the service provider (Apple, Google, or Easy Life) with your refund request.
   • For Apple: Visit appleid.apple.com, go to Purchase History, find the Easy Life charge, and click "Report a Problem." Select "I'd like a refund for this item" and follow the prompts.
   • For Google Play: Visit play.google.com, go to Account, select the Easy Life charge in your purchase history, and click "Request refund." You have 48 hours to complete this process.
   • For Easy Life direct: Email support and state clearly: "I purchased Easy Life on [date] and request a refund under the 14-day cool-off period. Please process a full refund to my original payment method within 7 business days."
3. Track your refund.
   • Apple and Google typically process refunds within 5-10 business days.
   • The refund will appear on your credit card or bank statement as a credit from Apple or Google.
   • Easy Life direct refunds may take 7-14 business days.
4. If you do not see the refund within the stated timeframe, escalate.
   • Contact your credit card company or bank and request a dispute or chargeback if the refund does not arrive within 14 days.

Common mistakes to avoid during cancellation

Cancellation is straightforward, but a few preventable errors can complicate the process or leave you vulnerable to ongoing charges. Yafee has identified the most frequent cancellation mistakes and how to prevent them.

Mistake 1: assuming deletion removes the subscription

Deleting the Easy Life app from your device does not cancel your subscription. The subscription remains active in the background, and charges will continue to appear on your billing statement. You must cancel through your subscription platform (Apple, Google, or Easy Life) regardless of whether the app is installed on your device.

Mistake 2: not confirming cancellation in writing

If you receive an in-app message or verbal confirmation that your subscription is cancelled, request written confirmation (email or screenshot) immediately. Verbal confirmations and in-app notifications can be disputed or forgotten. A written confirmation email or support ticket number is your proof of cancellation if a charge appears later.

Mistake 3: cancelling too close to the renewal date

If your renewal date is within 24 hours, cancel immediately rather than waiting. Some systems process renewals faster than cancellations, and you may be charged if you delay. Once you cancel, confirm the cancellation before the renewal date arrives.

Mistake 4: not checking your billing statement after cancellation

Monitor your credit card or bank statement for 30 days after cancellation to ensure no additional charges appear. If Easy Life or the app store charges you again after you cancel, contact your bank or credit card company immediately to dispute the charge. Do not wait-Canadian banks require you to report disputed transactions within a specific timeframe (typically 120 days, but sooner is better).

Mistake 5: mixing up subscription tiers

If you have multiple subscriptions or have upgraded to a higher tier, ensure you cancel the correct one. Check your most recent receipt to confirm which plan you are currently paying for, then navigate to that specific subscription in your platform's subscription list.

What happens after you cancel

Understanding the post-cancellation timeline helps you plan your account transition and detect billing errors early.

Immediate effects (within 1 hour)

Once you submit a cancellation request, the subscription platform (Apple, Google, or Easy Life) sends an immediate confirmation. Your account shows a cancellation status, and the service provider notes your request in its system. However, your access to Easy Life may not end immediately-it typically continues until your current billing period ends.

Access period (until renewal date)

Your access to Easy Life remains active until your next scheduled renewal date, even though you have cancelled. If you are on a monthly plan and cancel on the 15th, you retain access until the 1st of the following month (or your scheduled renewal date). This is standard across all subscription platforms in Canada and aligns with consumer protection law, which allows you to use the service through the end of your paid period.

Renewal date (when access ends)

On or shortly after your renewal date, your access to Easy Life ends. The app may display a "subscription expired" message or disable premium features. You will not be charged a renewal fee because your cancellation is in the system. If a charge appears on your billing statement on or after this date, contact your bank or credit card company immediately to dispute it.

Refund processing (if applicable)

If you are eligible for a refund and have requested one, the funds return to your original payment method within 5-14 business days, depending on the processor. Check your bank or credit card statement for a credit under the service provider's name (Apple, Google Payments, or Easy Life). If you do not see a refund within 14 days of requesting it, follow up with the service provider or escalate to your bank.

If Easy Life continues to charge you after cancellation

If a charge appears on your billing statement after your cancellation date, you have clear legal remedies under Canadian consumer protection law.

Step 1: verify the charge date against your cancellation date

Check your billing statement to confirm the charge date. If the charge is dated after your confirmed cancellation date, it is unauthorized and you should dispute it immediately. If the charge is dated before your cancellation (i.e., it is the final charge before your subscription ended), verify with the service provider that this was the last scheduled charge.

Step 2: contact the service provider in writing

Send a formal email to Easy Life, Apple, or Google (depending on who processed the charge) stating: "A charge of $[amount] appeared on my account on [date], after I submitted a cancellation request on [date]. This charge was not authorized. I request an immediate refund to my original payment method, reference number [if you have it], and confirmation that my subscription is cancelled."

Step 3: dispute the charge with your bank or credit card company

If the service provider does not respond within 7 business days or refuses to refund the unauthorized charge, contact your financial institution's dispute resolution department. Provide them with copies of your cancellation confirmation, the unauthorized charge, and your correspondence with the service provider. Canadian banks must investigate disputes within 10 business days and typically issue provisional credits within that timeframe. The investigation process takes up to 90 days, but you usually regain access to the disputed funds immediately via a provisional credit.

Step 4: file a complaint with your provincial consumer protection authority

If the service provider and your bank do not resolve the issue, file a complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, file with the Consumer Protection BC. In Quebec, contact the Office of the Protecteur du Consommateur. In Alberta, file with Service Alberta. These agencies can compel Easy Life to cease unauthorized billing and may impose penalties on the company for violating consumer protection law.

Comparison of cancellation methods

Different cancellation routes offer different speed and confirmation levels. Choose the method that best suits your circumstances.

Your next steps and final checklist

Use this checklist to ensure your cancellation is complete and protected.

• Identify which platform holds your subscription (Apple App Store, Google Play, or Easy Life direct).
• Use the appropriate cancellation method for your platform and complete the cancellation process.
• Save your cancellation confirmation email or take a screenshot of the on-screen confirmation.
• Note your cancellation date, reference number (if provided), and the date your subscription access ends.
• Check your billing statement on your renewal date to confirm no charge appears.
• Wait 30 days after cancellation and review your complete billing statement to ensure no additional charges have been applied.
• If you are eligible for a refund (within 14 days of purchase), request it explicitly and track it to your bank account.
• If any unauthorized charge appears after your cancellation date, immediately contact your bank to dispute it and file a complaint with your provincial consumer protection authority.

Support and escalation resources

Yafee has documented cancellation procedures for hundreds of software subscriptions in Canada, and we understand that complications can arise. If you encounter resistance from Easy Life or the app stores, these resources can help.

For Apple-related issues, contact Apple Support at support.apple.com or call 1-800-MY-APPLE (1-800-692-7753). For Google Play issues, visit support.google.com or contact Google Play Support through your account settings. If you need to file a formal complaint about Easy Life's billing practices or refusal to honour a cancellation, escalate to your provincial consumer protection authority. Ontario residents can contact the Ministry of Government and Consumer Services at 1-800-889-9768. British Columbia residents can contact Consumer Protection BC at 1-888-564-9963. Quebec residents can reach the Office of the Protecteur du Consommateur at 1-514-253-6556. Alberta residents can contact Service Alberta at 1-877-427-4088.

Yafee specializes in helping Canadian consumers navigate subscription cancellations and billing disputes. Our platform has helped thousands of Canadians cancel unwanted services, recover unauthorized charges, and understand their consumer rights under federal and provincial law. Whether your cancellation is straightforward or you encounter pushback from a service provider, Yafee provides step-by-step guidance, legal backup, and escalation support. Visit yafee.com to learn more about how Yafee can assist with your subscription management and to explore cancellation guides for other popular services.