How to cancel Easy Fax and recover your money in canada

What Easy Fax is and why you might want to cancel

Easy Fax is a mobile and web-based application that enables you to send faxes without maintaining a traditional phone line. You can choose between a pay-as-you-go credit model or optional premium subscription plans that remove advertisements. The service bills you in Canadian dollars, but prices its plans in US currency, which means your actual monthly cost fluctuates based on the daily exchange rate your payment processor applies.

You might decide to cancel Easy Fax for several reasons: you no longer require faxing services, you have switched to a competitor, or you want to eliminate charges for features you no longer use. Unlike many established subscription services, Easy Fax does not publish a transparent cancellation policy on its website, creating confusion for users who wish to exit their subscription. At Yafee, we help thousands of Canadian consumers navigate unclear cancellation procedures and recover funds they didn't realize were recoverable.

Easy Fax pricing and subscription tiers in canada

Easy Fax provides complimentary credits for your first fax and multiple premium subscription options for ad-free functionality. All prices appear in US dollars but are charged to your Canadian payment method at the current exchange rate, meaning you will pay slightly different amounts depending on the timing of your purchase.

If you are paying for a subscription you no longer require or have accumulated unused credits, cancellation through Yafee's guidance ensures you understand exactly where to submit your request and what outcome to expect.

When you should cancel Easy Fax

You should cancel Easy Fax if you have migrated to email-based communication, no longer send faxes on a regular basis, or find the subscription cost does not align with the value delivered. Weekly and monthly subscriptions accumulate quickly if you forget to cancel after a trial period or promotional window.

You should also cancel if you observe charges you do not recognize or if you purchased credits that expired unused. Many Canadians maintain digital service subscriptions out of inertia, but at Yafee, we recommend reviewing your subscriptions every six months and terminating any service that does not provide clear benefit.

Your consumer rights in canada and why they matter for Easy Fax

Canadian consumer protection law grants you significant rights when cancelling digital services, even when the company fails to disclose them clearly.

Federal and provincial consumer protection framework

Under the Competition Act, enforced by Competition Canada, any business that engages in misleading advertising or deceptive billing practices faces legal penalties. If Easy Fax deliberately obscures its cancellation process or fails to display a cancellation policy prominently, that conduct may violate this federal statute.

Most Canadian provinces, including Ontario, British Columbia, and Alberta, have consumer protection statutes requiring digital service providers to make cancellation "simple and at least as easy as the method of purchase." If Easy Fax offers only email support without a telephone line or web-based cancellation portal, that limitation may breach provincial law. Yafee advises you to document this barrier when you submit your cancellation request.

Your legal position

You have the legal right to cancel Easy Fax at any time. Canadian consumer law does not permit companies to impose unreasonable obstacles to cancellation. If Easy Fax refuses your cancellation request or fails to respond within a reasonable period (generally 10 business days), you can file a complaint with your provincial consumer protection authority or Competition Canada. You are entitled to a refund for any unused subscription fees if you cancel within the cooling-off period (typically 14 days from purchase) and have not used the service substantially.

How to cancel Easy Fax: step-by-step procedure

This section outlines the concrete steps you must follow to cancel your Easy Fax subscription and document the cancellation for your records.

Step 1: locate your account and subscription details

1. Open the Easy Fax application or web portal on the device or browser where you created your account.
2. Navigate to your account settings or profile menu.
   • Look for a section labelled "Settings," "Account," or "Subscription."
   • Screenshot or take note of your subscription plan name, billing date, and renewal date.
3. Record your account email address and any subscription ID or reference number displayed on your account.

Step 2: send a cancellation email to Easy Fax support

Since Easy Fax provides only email support with no published postal address or telephone line, you must submit your cancellation request via email to [email protected].

1. Open your email client and compose a new message to [email protected].
2. Use a clear subject line: "Cancellation Request: [Your Account Email Address]"
3. Include the following information in the body:
   • Your full name
   • The email address associated with your Easy Fax account
   • Your subscription plan (Weekly, Monthly, or Yearly ad-free premium)
   • Your current billing date and renewal date
   • A clear statement: "I request immediate cancellation of my Easy Fax subscription, effective as of today's date."
   • Your preferred method for confirmation (email response)
4. Save a copy of your email draft before sending, or use your email client's "save sent mail" feature to retain evidence of your request.
5. Send the email and note the date and time of transmission.

Step 3: wait for confirmation and document the response

1. Allow Easy Fax support up to 10 business days to respond to your cancellation request.
2. When you receive a response, save the email to a dedicated folder or print it for your records.
   • A confirmation email should confirm the cancellation date and the reason (if applicable).
   • If the response is unclear, reply asking for explicit confirmation that your subscription has been terminated and will not renew.
3. Check your account settings or the Easy Fax application within 2-3 business days of receiving confirmation to verify that your subscription no longer appears as "active."

Step 4: monitor your payment method for unauthorized charges

1. Review your credit card, debit card, or payment processor statement (PayPal, Apple Pay, Google Play, etc.) for any charges from Easy Fax or its parent company (Cool Mobile Solution) within 7 days of your cancellation request.
2. If you are charged after cancellation, contact your payment processor immediately to report the unauthorized transaction.
3. Request that your payment processor issue a chargeback and provide the cancellation confirmation email as evidence.

Refund eligibility and recovery procedures in canada

Your entitlement to a refund depends on when you cancel relative to your purchase and how much of the service you have used.

Refund eligibility timeline

Under Canadian consumer protection law, you are entitled to a full refund if you cancel within 14 days of purchase and have not used the service substantially. If you are cancelling a subscription you have used for several billing periods, the refund entitlement is reduced or eliminated, depending on your province's rules. Yafee recommends you request a refund explicitly in your cancellation email, stating the reason (e.g., "I cancelled within the 14-day cooling-off period" or "I am requesting a partial refund for unused days").

How to request a refund from Easy Fax

1. In your cancellation email, add a separate paragraph: "I am requesting a refund for [reason: unused subscription period, 14-day cancellation window, etc.]."
2. If Easy Fax does not process a refund within 10 business days of your cancellation confirmation, contact your payment processor to dispute the charge.
3. Provide your payment processor with:
   • The cancellation confirmation email from Easy Fax support
   • Screenshots of your account showing subscription details
   • Your transaction history showing the original charge date and amount

If Easy Fax refuses your refund request

If Easy Fax denies your refund claim without justification, escalate the matter to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact Consumer Protection BC. In Alberta, contact Service Alberta. These agencies have enforcement power and can compel refunds on your behalf.

Common cancellation mistakes and how to avoid them

Cancellation is a straightforward process, but several missteps can delay your exit or prevent your refund. Yafee has identified the most frequent errors and how you can sidestep them.

Mistake 1: cancelling through your payment processor instead of directly

You may believe you can cancel Easy Fax by blocking the charge through your credit card company or removing the payment method from your account. This does not constitute a formal cancellation and Easy Fax may continue to attempt collection. Always send a direct cancellation email to Easy Fax support to create a documented trail.

Mistake 2: failing to document your cancellation request

If you do not retain a copy of your cancellation email and Easy Fax's response, you have no proof of your attempt to cancel. Always screenshot or print confirmation emails and save them in a dedicated folder. This evidence is essential if you need to escalate to your payment processor or a consumer protection agency.

Mistake 3: submitting a vague cancellation request

Do not write, "Please cancel my subscription." Instead, write: "I request immediate cancellation of my Easy Fax account, effective as of today's date. My subscription plan is [name]. Please confirm this cancellation in writing." Specificity eliminates ambiguity and prevents Easy Fax from claiming it misunderstood your intent.

Mistake 4: allowing your cancellation to slip past the 14-day window

If you are eligible for a full refund under the 14-day cooling-off period, do not delay. Submit your cancellation email immediately. Once 14 days elapse, your refund entitlement shrinks significantly, and you may recover only a pro-rata portion of your unused subscription fee.

What happens after your Easy Fax cancellation

Once Easy Fax confirms your cancellation, several important changes take effect. Yafee walks you through what to expect in the days and weeks after your subscription ends.

Access and feature changes

Upon cancellation, your access to Easy Fax's ad-free functionality ceases immediately. If you had remaining prepaid credits, those credits remain in your account but become unusable. You cannot retrieve those unused credits in a refund unless you cancel within the 14-day window or your province's law explicitly permits it. If you wish to preserve access to your sent and received fax history, ask Easy Fax in your cancellation email whether archived records remain visible after cancellation.

Billing and payment monitoring

After cancellation confirmation, monitor your payment method for 7-10 business days to ensure no further charges appear. If Easy Fax or Cool Mobile Solution (its parent company) bills you again, treat that charge as unauthorized and dispute it through your payment processor immediately. A second charge after cancellation confirmation is a violation of Canadian consumer protection law and grounds for a chargeback.

Data retention and account deletion

Cancellation does not automatically delete your account or personal data. If you want Easy Fax to delete your account and all associated information, send a separate email to [email protected] with the subject line "Account Deletion Request: [Your Email Address]" and request confirmation of deletion within 30 days, as required by Canadian privacy law (Personal Information Protection and Electronic Documents Act).

Pricing comparison and alternatives to Easy Fax

Before you finalize your cancellation, consider whether another faxing solution might serve your needs better or at a lower cost.

If you are cancelling Easy Fax because its pricing or feature set no longer meets your needs, Yafee recommends evaluating these alternatives before you fully exit faxing. In many cases, email or cloud-based document sharing eliminates the need for faxing entirely.

Your consumer rights and escalation options

If Easy Fax refuses to cancel your subscription, ignores your request, or continues billing after cancellation, Canadian law provides formal escalation channels.

Step-by-step escalation procedure

1. Wait 10 business days after sending your cancellation email. If you receive no response by day 10, proceed to step 2.
2. Send a second email to [email protected], marked "URGENT: Second Cancellation Request," repeating your original cancellation message and noting the date of your first email.
3. If there is still no response within 5 business days, file a complaint with your provincial consumer protection authority:
   • Ontario: Ministry of Government and Consumer Services (ontario.ca/consumerprotection)
   • British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
   • Alberta: Service Alberta (servicealberta.ca)
   • Other provinces: Contact your local consumer protection office
4. Provide the consumer protection authority with your cancellation emails, screenshots of your account, and your payment processor's transaction history.
5. If the matter remains unresolved after 30 days, escalate to Competition Canada (competitionbureau.gc.ca) or consider filing a small claims court action in your province.

Chargeback process via your payment processor

If Easy Fax continues to charge you after cancellation, you have an immediate remedy through your payment processor. Contact your credit card company, bank, or payment service (PayPal, Apple, Google Play, etc.) and report the charge as unauthorized. Provide your cancellation confirmation email as evidence. The payment processor will investigate and issue a chargeback within 30-60 days, crediting your account.

Checklist for cancelling Easy Fax

Use this checklist to ensure you complete every step and document your cancellation properly.

• Identify and record your Easy Fax subscription plan, billing date, and account email address.
• Compose a cancellation email with the subject line "Cancellation Request: [Your Account Email]."
• Include your full name, account email, subscription plan, and explicit cancellation request in the email body.
• Save a copy of the email before sending (screenshot or note the date and time of transmission).
• Send the email to [email protected].
• Wait 10 business days for a response from Easy Fax support.
• When you receive confirmation, save the email to a dedicated folder.
• Check your account within 2-3 business days to verify the subscription no longer appears active.
• Monitor your credit card or payment method for 7-10 days to ensure no further charges appear.
• If Easy Fax charges you again, dispute the charge through your payment processor as unauthorized.
• If Easy Fax refuses to cancel or does not respond within 15 business days, escalate to your provincial consumer protection authority.

Final summary and next steps

Cancelling Easy Fax is a straightforward process if you follow the correct procedure and document every step. Your cancellation request must be sent directly to [email protected] with clear language and full account details. You are entitled to a full refund if you cancel within 14 days of purchase and have not used the service substantially. If Easy Fax fails to respond or refuses your cancellation, Canadian consumer protection law gives you the right to escalate to your provincial consumer protection authority or initiate a chargeback through your payment processor.

Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions, recover refunds, and navigate unclear cancellation policies. If you encounter resistance from Easy Fax or need guidance on filing a complaint with a consumer protection agency, Yafee's resources provide step-by-step support tailored to your province's specific regulations. Document your cancellation request today, and regain control of your subscriptions and your budget.