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Frequently asked questions
Cancel Dreamface: The Right Way
How to cancel Dreamface: your complete legal guide for canadian users
What Dreamface is and why you might want to cancel
Dreamface is an AI-powered software service that generates synthetic video and audio content using face and voice generation technology. You access it via iOS, Android, or web browser, with both free and paid subscription options available. If you've signed up and now want to step back, you're taking control of your digital subscriptions-and Yafee is here to walk you through every step with legal clarity and practical guidance.
Understanding dreamface's service model
Dreamface operates on a subscription model offering weekly, annual, and lifetime purchase options. The service generates synthetic media based on your input, with output quality and duration tied to your chosen plan. If you're no longer using the platform, want to explore alternatives, or have concerns about ongoing charges, cancelling ensures you stop paying for features you don't use. According to Canada's Consumer Protection Act (provincial versions such as Ontario's), you have the right to cancel recurring billing subscriptions, and Yafee specializes in helping you understand those rights.
Common reasons to cancel
You might be cancelling because you've completed a project, found a more affordable alternative, or discovered the service doesn't fit your workflow. Whatever your reason, you have the right to cancel without penalty-provided you follow the correct procedure. Dreamface's cancellation process varies depending on where you bought your subscription: through Apple App Store, Google Play Store, or directly from Dreamface's website. We'll cover all three paths below.
Your consumer rights and what canadian law says
Canadian consumer protection legislation gives you explicit rights when cancelling subscription services.
Your legal position
Under Canada's Consumer Protection Act (and equivalent provincial legislation such as Ontario's Consumer Protection Act, 2002), you have the right to cancel a subscription or continuous service contract within 14 days of purchase without penalty or reason given. After the 14-day cooling-off period, you may still cancel, but the company may charge a cancellation fee or require you to provide notice. Dreamface, as a software-as-a-service provider selling into Canada, must comply with these rules. If Dreamface refuses to cancel your subscription or continues charging after you cancel, you can escalate to your provincial consumer protection authority (for example, Consumer Protection Ontario for Ontario residents) or pursue a chargeback through your credit card issuer.
Cancellation rights for different purchase channels
Your cancellation rights differ slightly depending on where you purchased:
- Apple App Store (iOS): Apple's App Store Subscription Agreement gives you the right to cancel at any time through your device settings. Charges stop at the end of your current billing cycle. You have up to 180 days after an unwanted charge to request a refund.
- Google Play Store (Android): Google's terms allow cancellation at any time through your account settings. Your subscription ends at the end of the current billing period. You can request a refund within 48 hours of an unauthorized charge.
- Dreamface direct (website): Dreamface's own terms of service dictate cancellation procedure. Under Canadian consumer law, you must receive a clear, easy cancellation method. Dreamface provides two options: email ([email protected]) or registered mail to their postal address (which we cover below).
Dreamface pricing: what you're currently paying
Before you cancel, review your current plan to confirm which subscription to remove and to calculate any potential refunds owed.
| Plan | Price (CAD) | Billing cycle | Best for |
|---|---|---|---|
| Free tier | $0 | Ongoing | Testing the platform |
| Weekly Pro | $9.50 | Every 7 days | Short-term projects |
| Premium Weekly Pro | $34 | Every 7 days | High-volume weekly use |
| Annual Pro | $54 | Yearly | Committed yearly users |
| Premium Annual Pro | $202 | Yearly | Maximum features and longest videos |
| Lifetime Pro | $67 | One-time purchase | Permanent access without renewal |
How to identify which plan you're on
Log into your Dreamface account on the app or website and navigate to your account or billing settings. Note your current plan name and your next billing date-you'll need this information when you contact Dreamface or cancel through the app stores. If you can't find this information, check your email inbox for your latest order confirmation or billing receipt. The receipt will show which platform processed your payment: Apple, Google, or Dreamface directly.
How to cancel Dreamface: step-by-step by platform
Your cancellation method depends entirely on where you purchased your subscription. Follow the correct steps for your platform to ensure your subscription ends and recurring charges stop.
Cancelling an iOS subscription through apple app store
If you subscribed via iPhone or iPad, Apple processes your payments and renewals. You must cancel through Apple's system, not through Dreamface's app.
- Open the Settings app on your iPhone or iPad.
- Tap your name (at the top of the screen).
- Select Subscriptions.
- Tap Dreamface from the list of active subscriptions.
- Tap Cancel Subscription (or Cancel Free Trial if you're in a trial period).
- Confirm cancellation by selecting Confirm Cancel.
- Apple will send you a cancellation confirmation email within minutes. Your access ends at the end of your current billing cycle.
Cancelling an android subscription through google play store
If you subscribed via an Android device, Google handles billing and renewals. You must cancel through Google Play, not the Dreamface app itself.
- Open the Google Play Store app on your Android device.
- Tap the profile icon (top right corner).
- Select Manage subscriptions.
- Tap Dreamface.
- Tap Cancel subscription.
- Follow the prompts to confirm cancellation.
- Google will send a confirmation email. Your subscription ends at the end of your current billing period.
Cancelling a direct Dreamface subscription (website payment)
If you purchased directly on the Dreamface website or through a linked payment portal, Dreamface handles billing. You have two cancellation methods under Canadian law: email or registered mail.
Method 1: cancel by email
- Compose an email to [email protected].
- In the subject line, write: "Cancellation Request".
- In the email body, include:
- Your full name
- The email address associated with your Dreamface account
- Your current subscription plan (for example, "Premium Annual Pro")
- A clear statement: "I request immediate cancellation of my Dreamface subscription, effective immediately."
- Send the email and keep a copy for your records.
- Dreamface must respond within 5 business days confirming cancellation. If they don't, escalate to your provincial consumer protection authority.
Method 2: cancel by registered mail
- Write a letter (typed or legible handwriting) containing:
- Your full name and mailing address
- The email address associated with your Dreamface account
- Your current subscription plan
- A clear statement requesting cancellation, for example: "I hereby request cancellation of my Dreamface subscription effective immediately."
- The date you're sending the letter
- Print and sign the letter.
- Place the letter in an envelope and address it to Dreamface (or NewPort AI, their parent company-check your invoice for the exact postal address listed).
- Visit Canada Post and purchase Registered Mail with Return Receipt (raccomandata A/R). This service provides proof of delivery.
- Send the letter. Keep your proof of delivery receipt.
- Dreamface must acknowledge receipt and confirm cancellation in writing within 10 business days.
What happens after you cancel
Once you've submitted your cancellation request, several things occur in sequence-understanding them protects you from unexpected charges.
Immediate steps after cancelling
Within 24 hours of cancelling through Apple or Google, your subscription enters a "pending cancellation" state. You retain access until the end of your current billing cycle, then your account is deactivated. If you cancelled via email or mail to Dreamface directly, the timeline is longer: Dreamface has 5 to 10 business days to process your request. During this window, keep checking your email for a confirmation message. If you don't receive confirmation within 10 business days, send a follow-up email or escalate to your payment provider.
Verifying cancellation on your statements
After your cancellation is processed, check your next billing statement (credit card, bank account, or app store receipt) to confirm no new charge appears. If Dreamface or the app store charges you after your cancellation date, you have the right to dispute the charge. Contact your credit card company or bank and file a chargeback dispute, citing "unauthorized charge" or "subscription cancelled per consumer request." Provide your cancellation confirmation email or registered mail receipt as evidence. Your financial institution will investigate and typically reverse the charge within 30 days.
Refunds: when you're entitled to money back
Canadian law and app store policies dictate when you can claim a refund after cancelling Dreamface.
Refunds within the 14-day cooling-off period
Under Canada's Consumer Protection Act, if you cancel Dreamface within 14 days of your initial purchase and have not used the service substantially, you may request a full refund. To claim this:
- Contact Dreamface at [email protected] with the subject "Refund Request - Cooling-Off Period".
- State the purchase date, the current date, and confirm that you wish to exercise your 14-day cooling-off right.
- Dreamface must process the refund within 30 days.
- If they refuse, escalate to Consumer Protection Ontario (or your provincial equivalent).
Refunds after 14 days (app store purchases)
If you purchased through Apple App Store, you may request a refund up to 180 days after purchase. If you purchased through Google Play Store, you may request a refund within 48 hours of the charge. File these refund requests directly through the app store:
- Apple: Go to reportaproblem.apple.com, select your Dreamface purchase, and choose "I'd like a refund for this purchase."
- Google: Open Google Play, go to your account, find the Dreamface charge, and select "Request a refund."
Refunds after 14 days (direct Dreamface purchases)
If you purchased directly from Dreamface's website after the 14-day window, their terms may allow a refund only if they've breached the service agreement (for example, if the platform is down for extended periods). Email [email protected] with details of the breach and request a refund. If they refuse and you believe they've violated Canadian consumer law, file a complaint with your provincial consumer protection authority.
Common mistakes to avoid when cancelling
Cancelling a subscription sounds simple, but one misstep can leave your account active and charges running. Here's how to avoid the pitfalls.
Mistake 1: cancelling in the wrong place
The most common error is cancelling through Dreamface's in-app settings or website when you purchased through Apple or Google. These app store subscriptions cannot be cancelled through the Dreamface app-you must cancel through Apple Settings or Google Play. Cancelling in the app only logs you out; it does not stop recurring charges. Check your purchase receipt immediately to confirm which platform processed your payment, then cancel in that exact location.
Mistake 2: confusing "pause" with "cancel"
Some apps offer a "pause subscription" option, which temporarily stops access but leaves the subscription active. When the pause period ends, charges resume automatically. If you want to cancel permanently, select "cancel subscription," not "pause" or "turn off auto-renew." Yafee's research shows this is responsible for a significant portion of accidental re-billing.
Mistake 3: not keeping proof of cancellation
If you cancel via email to [email protected], save the confirmation email Dreamface sends back. If you cancel via registered mail, save the Canada Post delivery receipt. If charges continue after cancellation, you'll need this proof to dispute them with your bank or file a complaint with a consumer protection authority. Without proof, you'll struggle to demonstrate you cancelled.
Mistake 4: assuming the refund will be automatic
Cancellation and refunds are not automatic. Cancelling stops future charges, but it does not trigger a refund of past payments. You must request a refund separately, within the legal window (14 days for direct purchases, 48 hours for Google, 180 days for Apple). If you wait beyond these periods, your right to a refund expires.
Mistake 5: not checking whether you qualify for a refund
You cannot receive a refund simply because you changed your mind, unless you're within the 14-day cooling-off period. If you're outside that window and the service has functioned as advertised, most refund requests are denied. The exception is if Dreamface has breached the service agreement or if you're disputing an unauthorized charge. Only dispute charges you genuinely did not authorize or charges made after you successfully cancelled.
Your checklist before and after cancelling
Use this checklist to stay organized throughout the cancellation process.
| Step | Action | Status |
|---|---|---|
| 1 | Find your purchase receipt and identify where you bought (Apple, Google, or Dreamface directly) | Completed [ ] |
| 2 | Log into your account and note your current plan and next billing date | Completed [ ] |
| 3 | Submit cancellation via the correct channel (app store or email) | Completed [ ] |
| 4 | Save cancellation confirmation email or delivery receipt | Completed [ ] |
| 5 | Check your next billing statement to confirm no new charge | Completed [ ] |
| 6 | If charged after cancellation, dispute the charge with your bank within 30 days | Completed [ ] |
Escalation: what to do if Dreamface refuses to cancel
If Dreamface ignores your cancellation request or continues billing after you cancel, you have legal recourse.
Step 1: send a formal demand letter
Email [email protected] with the subject "Formal Demand for Cancellation Confirmation". Write: "I submitted a cancellation request on [date] via [method]. I have not received confirmation that my subscription has been cancelled. I demand written confirmation of cancellation and cessation of all charges within 5 business days. If you do not respond, I will escalate this complaint to [your provincial consumer protection authority] and dispute all charges with my financial institution."
Step 2: file a complaint with your provincial consumer protection authority
If Dreamface doesn't respond within 5 business days, file a formal complaint with your provincial consumer protection office. In Ontario, file with Consumer Protection Ontario. In British Columbia, contact the Office of the Registrar of Mortgage Brokers and Consumer Rights. Each province has its own authority. Provide copies of your cancellation request, confirmation of delivery, and evidence that charges continued. The authority will investigate and may issue an order forcing Dreamface to cease billing and refund all improper charges.
Step 3: dispute the charge with your financial institution
Contact your credit card company, bank, or payment processor and request a chargeback dispute for all charges made after your cancellation date. Provide your cancellation confirmation and the complaint number from the consumer protection authority. Your financial institution is required to investigate and typically reverses fraudulent or unauthorized charges within 30 days.
Key takeaways and your next step
Cancelling Dreamface is straightforward once you know your purchase channel and follow the correct procedure. Under Canadian consumer protection law, you have the right to cancel at any time, with a full refund available within 14 days of purchase. After 14 days, future charges stop, but refunds are not guaranteed unless Dreamface has breached the service or you dispute within the app store's window.
The critical step is identifying where you purchased: if you used Apple or Google, cancel through those platforms' native settings. If you purchased directly from Dreamface's website, email [email protected] or send a registered letter. Save your cancellation confirmation, verify that charges stop on your next billing statement, and escalate to your provincial consumer protection authority if Dreamface continues billing.
Yafee has helped thousands of consumers navigate subscription cancellations and recover unauthorized charges. If you need further legal guidance or have questions about your rights under Canada's Consumer Protection Act, Yafee's resources are available at yafee.com, where you'll find detailed guides specific to your province and subscription type. Yafee's platform also tracks your cancellation status and alerts you to unexpected charges-a safeguard that gives you peace of mind long after you've clicked cancel. Take control of your subscriptions today with Yafee.