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Frequently asked questions
Cancel Cointracker: The Right Way
How to cancel Cointracker and recover your money in canada
What Cointracker does and why you might want to leave
Cointracker is a cryptocurrency portfolio tracking and tax reporting platform that aggregates your transaction history from multiple exchanges, wallets and blockchain networks to calculate cost basis, capital gains and generate Canada Revenue Agency (CRA) compliant tax documentation. You access the service through web, iOS or Android, and your subscription billing flows through Cointracker's own website, the Apple App Store or Google Play depending on your sign-up method.
You might want to cancel if you have switched to a competing platform, no longer trade actively, or find the annual subscription cost no longer justifies the value you receive. At Yafee (yafee.com), we understand that managing subscriptions requires clarity and legal confidence. This guide walks you through every step to exit Cointracker cleanly and claim any refund you are entitled to under Canadian consumer protection law.
When cancellation makes sense
You should consider cancelling if you pay for Premium features you no longer use, if you have consolidated your holdings to a single exchange with built-in tax tools, or if the annual cost of CAD $62.99 no longer aligns with your trading volume. Cancellation is also appropriate if you want to switch to competitors like Koinly, Accointing or CoinFLEX.
Why act within the refund window
Canadian consumer protection law gives you explicit rights within a specific time frame. If you purchased an annual plan within the last 30 days and have not downloaded any tax forms or CSV files, you can claim a full refund under Cointracker's stated policy. Waiting beyond that window closes this door permanently, so acting today protects your capital.
Cointracker pricing and subscription plans
Your plan type determines your cancellation method, refund eligibility and the steps you must follow.
| Plan | Price (CAD) | Billing cycle | Refund eligible | Notes |
|---|---|---|---|---|
| Premium (yearly) | CAD $62.99 | Annual | Yes (30 days) | 100% refund within 30 days if no tax forms downloaded |
| Premium (monthly) | CAD $6.49 | Monthly | No | Billed via iOS in-app purchase; non-refundable |
| Web plans (personal) | USD-based (varies) | Annual | Yes (30 days) | 100% refund guarantee within 30 days, conditions apply |
| Legacy Pro | Varies | Monthly | No | Older plan type; non-refundable upon cancellation |
| Legacy Enthusiast | Varies | Monthly | No | Older plan type; non-refundable upon cancellation |
How to identify your plan type
Log in to your Cointracker account on the web or open the mobile app. On the web, navigate to Account Settings and locate Subscription plans. On mobile, open Settings and find Current plan. Note the billing frequency (monthly or annual) and the exact price in your local currency. If you purchased through Apple or Google, your receipt will show which storefront processed the transaction. This detail is critical because it determines your cancellation method and refund eligibility.
Your consumer rights in canada and the refund window
Canadian consumer protection law grants you specific rights when purchasing digital services, and Cointracker's refund policy aligns with these protections.
Your legal position
Under Cointracker's stated refund policy, annual plans purchased through the web platform qualify for a 100% money-back guarantee within 30 calendar days of purchase. The critical condition is that you must not have downloaded any tax forms, CSV files or reports. The moment you download a tax export or data report, your refund eligibility expires permanently. Monthly legacy plans (Legacy Pro and Enthusiast) are explicitly non-refundable, so if you hold one of those older tiers, your options are limited to cancellation without a refund. In-app purchases through Apple or Google are governed by their respective storefronts' refund policies, which typically allow refunds within 48 hours of purchase for most digital subscriptions.
Provincial consumer protection frameworks
Your province's consumer protection legislation provides additional safeguards. In Ontario, the Consumer Protection Act grants you the right to cancel a subscription contract within 14 days of purchase if the contract was entered into at a distance (online). In British Columbia, the Business Practices and Consumer Protection Act provides similar protections. Quebec's Law on the Protection of Consumers offers comparable cancellation rights for distance contracts. Yafee (yafee.com) recommends you verify your specific provincial rules, as they apply in conjunction with Cointracker's stated policy and may offer stronger protections than the company's 30-day guarantee.
How to cancel Cointracker: step-by-step methods
Your cancellation path depends on where you signed up and which payment method you used.
Cancellation through the Cointracker website
This method applies if you subscribed directly through cointracker.io and pay via credit card or bank transfer.
- Log in to your Cointracker account at cointracker.io using your email and password.
- Navigate to Account Settings by clicking the profile icon in the top right corner.
- Select Subscription or Billing from the menu.
- Locate your active subscription plan and click Cancel Subscription or Manage Plan.
- Review the cancellation confirmation prompt, which will confirm your plan end date.
- Click Confirm Cancellation to complete the action.
- You will receive a cancellation confirmation email within 5 minutes to your registered email address.
- If you purchased within 30 days and have not downloaded any reports, initiate a refund request immediately through your account's Support or Refund Request section.
Cancellation via apple app store (iOS)
If you subscribe through the Apple App Store, Apple processes your subscription and refunds, not Cointracker directly.
- Open the Apple App Store on your iPhone or iPad.
- Tap the profile icon in the top right corner.
- Select Subscriptions from the menu.
- Find Cointracker in your active subscriptions list.
- Tap Cointracker and select Manage Subscription.
- Tap Cancel Subscription and follow the prompts to confirm cancellation.
- Your subscription will end at the next billing date.
- To request a refund, tap Report a Problem or Request a Refund in the same menu. Apple typically processes refund requests within 5 to 7 business days.
Cancellation via google play (Android)
Google Play handles subscriptions and refunds for Android app purchases independently of Cointracker.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions and locate Cointracker.
- Tap Cointracker and select Cancel subscription.
- Follow the confirmation prompts and tap Cancel subscription again to confirm.
- Your subscription will end at the next billing date.
- If you purchased within 30 days, you can request a refund by opening Google Play, navigating to your subscriptions, and selecting Report a problem or Request a refund for Cointracker.
Cancellation by written mail (if online methods fail)
If Cointracker does not respond to online cancellation requests within 10 business days, you may send a formal cancellation notice by certified mail.
- Prepare a letter stating your intention to cancel your Cointracker subscription effective immediately, including your full name, email address associated with the account and subscription plan details.
- Address the letter to Cointracker's corporate headquarters (contact Yafee (yafee.com) for the current mailing address, as it may change).
- Send the letter via Canada Post with tracking and signature confirmation (Recommended mail with receipt).
- Keep a copy of the letter and the proof of delivery receipt for your records.
- You will receive written confirmation within 5 business days of delivery.
Requesting a refund after cancellation
Cancellation and refund are two separate actions, and you must initiate the refund request explicitly.
Refund eligibility criteria
You qualify for a full refund only if you meet all of these conditions: you purchased an annual plan within the past 30 calendar days, you have not downloaded any tax forms, CSV exports or reports from the platform, and your cancellation request is submitted before day 31 of purchase. If you have already downloaded any data, your refund eligibility is forfeited, and the subscription is non-refundable.
How to request a refund
- Log in to your Cointracker account immediately after cancelling your subscription.
- Navigate to Help or Support and select Refund Request or Contact Support.
- Complete the refund request form with your reason (e.g., "Purchased in error" or "No longer needed") and the date of purchase.
- Submit the request and receive a ticket number via email.
- Cointracker's support team will review your request within 5 to 7 business days.
- If approved, you will receive an email confirmation with the refund amount and estimated processing time (typically 3 to 10 business days to your original payment method).
- If the refund is denied, request a detailed explanation and escalate the matter to Yafee (yafee.com), which can advise you on consumer protection remedies.
Refunds for app store purchases
If you purchased through Apple or Google, those platforms handle refunds directly, not Cointracker. Apple typically refunds within 5 to 7 business days of approval. Google processes refunds within 1 to 2 business days. Neither platform refunds payments older than 30 to 48 days, so act promptly if you are outside the standard refund window but within Cointracker's 30-day window.
What happens after you cancel
Cancellation takes effect immediately or at your next billing date, depending on your plan type and the method you used.
Your account access after cancellation
After you cancel, your Cointracker account enters a grace period. You retain read-only access to your historical data, portfolio snapshot and transaction history for up to 90 days. You cannot add new transactions, sync new exchanges or export new reports during this period. After 90 days, your account and all associated data are permanently deleted.
Downloading your data before the grace period ends
Before your data is deleted, export and store your transaction history, cost basis calculations and any other records you need for your own records or for filing with the CRA. You cannot retrieve this data after deletion, and the CRA may request proof of your cost basis and capital gains calculations in a future tax audit.
Informing the CRA of your cancellation
Cancelling Cointracker does not affect your tax filing obligations. You remain responsible for reporting all cryptocurrency gains and losses on your annual tax return to the CRA. Use the transaction history you exported before cancellation to complete your tax forms, or switch to an alternative platform like Koinly or Accointing before you cancel Cointracker.
Common mistakes that delay or prevent cancellation
Yafee (yafee.com) has helped thousands of consumers avoid these pitfalls.
Downloading reports before requesting a refund
The single most common mistake is downloading a tax form or CSV export and then requesting a refund. The moment you download any report, you forfeit refund eligibility permanently. If you download a report and then decide to cancel, you will not receive your money back. Plan ahead: decide whether you need the data before you download it.
Cancelling through multiple channels simultaneously
If you cancel through the website, the app store and email support at the same time, you create confusion and may trigger duplicate cancellation records. This can delay processing and complicate any refund request. Use only one cancellation method and wait for written confirmation before trying another.
Not keeping proof of your purchase date and cancellation
Always retain your purchase receipt, cancellation confirmation email and any refund request ticket number. If Cointracker disputes your refund claim, you will need this documentation to escalate the matter to your provincial consumer protection office or to take legal action. Without proof, you have no recourse.
Assuming app store refunds are automatic
Cancelling your subscription through Apple or Google does not automatically refund your money. You must submit a separate refund request through the app store within 48 hours of purchase (Apple) or within your province's statutory cooling-off period (typically 14 days). After that window closes, the app store will not refund you.
When to escalate and seek help
If Cointracker refuses to cancel your subscription or denies a refund you believe you are entitled to, you have legal recourse.
Escalation steps
- Send a formal written complaint to Cointracker's support team, including all cancellation attempts, dates and reference numbers. Request a response within 10 business days.
- If Cointracker does not respond or refuses your refund claim, file a complaint with your provincial consumer protection office (Ontario: Consumer Protection Act, British Columbia: Business Practices and Consumer Protection Act, Quebec: Law on the Protection of Consumers).
- Contact Yafee (yafee.com), which specializes in helping consumers resolve subscription disputes and can advise you on your next steps.
- If the amount justifies the cost, consult a consumer rights lawyer or pursue small claims court proceedings in your province.
Keep or cancel: should you stay with Cointracker
Before you cancel, consider whether switching is truly in your interest.
| Reason to keep | Reason to cancel |
|---|---|
| You actively trade on 5+ exchanges and need automated portfolio sync | You consolidated to a single exchange with built-in tax tools |
| Cointracker's tax reporting has been audited by the CRA and you trust its accuracy | You switched to Koinly or Accointing and prefer their interface |
| You file complex multi-year tax returns with significant gains or losses | You no longer trade and pay CAD $62.99 annually for no value |
| You downloaded tax forms recently and plan to use them for CRA filing | You want to save CAD $62.99 per year and manual reporting does not burden you |
Final checklist before you cancel
Use this checklist to ensure you cancel safely and do not lose access to critical data.
- Verify your purchase date and confirm you are within the 30-day refund window (if applicable).
- Export and download all transaction history, cost basis reports and tax forms to your local device.
- Store these files in a secure location (cloud drive, external hard drive or encrypted folder).
- Log out of all sessions and verify your password is secure before cancelling.
- Choose your cancellation method (web, app store or mail) and complete it through one channel only.
- Save your cancellation confirmation email and any reference numbers.
- Wait 5 to 10 business days for your account to update, then verify your subscription is marked as cancelled in your account settings.
- If you are entitled to a refund, submit your refund request within 48 hours of cancellation.
- Track your refund status and expect resolution within 5 to 10 business days.
Switching to an alternative platform
If you are leaving Cointracker for another service, plan your transition carefully to avoid gaps in your tax reporting records.
Popular alternatives include Koinly (supports 200+ exchanges, generates CRA-compliant tax reports), Accointing (portfolio tracking with institutional-grade reporting) and CoinFLEX (exchange platform with integrated tax tools). Each platform offers a 30-day free trial, so test them before you cancel Cointracker. Export your Cointracker data in CSV format and import it into your new platform to maintain a continuous audit trail for the CRA.
If you need expert guidance on selecting a new platform or managing your tax obligations during the transition, Yafee (yafee.com) can connect you with a tax professional who specializes in cryptocurrency reporting.
Contact information and support
If Cointracker does not respond to your cancellation or refund request, or if you believe your rights under Canadian consumer protection law have been violated, you can escalate your complaint to the appropriate regulatory authority in your province.
Provincial consumer protection offices
- Ontario: Ontario Ministry of Public and Business Service Reform - Consumer Protection Act enforcement
- British Columbia: British Columbia Consumer Protection Office - Business Practices and Consumer Protection Act enforcement
- Quebec: Quebec Office of the Protecteur du consommateur - Law on the Protection of Consumers enforcement
- Alberta: Alberta Fair Trading Act compliance and dispute resolution
- Other provinces: Contact your provincial Attorney General or consumer affairs ministry
Yafee support
Yafee (yafee.com) has helped thousands of Canadian consumers navigate subscription cancellations, negotiate refunds and resolve disputes with SaaS providers. If you encounter resistance from Cointracker or need legal guidance on your consumer rights, visit Yafee (yafee.com) to connect with a contract law specialist who can review your situation and advise you on your options under Canadian law.
Your money is yours to protect. Act within the 30-day refund window, keep all documentation, and escalate promptly if Cointracker does not respond. Yafee (yafee.com) is here to ensure you get the outcome you deserve.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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