Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Aes, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Aes in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Aes
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Aes subscription with zero hassle
1
Fill in the form
Give us your details and those of your Aes subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Aes. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Aes refuses your cancellation.
Frequently asked questions
Cancel Aes: The Right Way to Reclaim Your Subscription
How to cancel Aes encryption app and reclaim your subscription in canada
What Aes is and why you might want to cancel
Aes is an iOS encryption application that lets you lock and decrypt files directly on your iPhone or iPad, providing an additional layer of privacy for sensitive documents and personal data. The app offers two purchasing options: a one-time lifetime license or an annual subscription plan that renews automatically. If you have decided the encryption features no longer align with your needs, or you have discovered a more suitable alternative, cancelling is straightforward once you understand the process. At Yafee, we help thousands of Canadian consumers navigate subscription cancellations every month, and we recognize that app-based purchases through Apple can feel confusing. This guide walks you through every step to cancel your Aes subscription, request a refund if you are eligible, and protect your encrypted files during the transition.
Understanding your purchase type
Your cancellation pathway depends entirely on which plan you purchased. If you bought the lifetime encryption license as a one-time purchase, you own it permanently and do not need to cancel anything. If you enrolled in the annual subscription plan, that subscription will automatically renew unless you cancel it actively. Many users mistakenly believe that deleting the app cancels their subscription; it does not. You must cancel through Apple's subscription management system to stop future charges.
Aes pricing and subscription options
Understanding your plan type is the first step toward cancelling successfully and avoiding unwanted charges.
| Plan | Price (CAD) | Duration | What you get | Auto-renews? |
|---|---|---|---|---|
| Lifetime encryption license | $7.99 (approx.) | One-time purchase | Permanent access to file encryption | No |
| Annual encryption plan | $0.99 (approx.) | 12 months | File encryption for one year | Yes |
| Free version | $0 | Ongoing | Limited encryption features | No |
Important: Prices shown are approximate Canadian dollar conversions. The App Store Canada charges in CAD, but exchange rates and regional taxes can shift the final amount. Always confirm the exact price in your App Store receipt before requesting a refund. Check your most recent charge date and renewal date; this information appears on every receipt Apple sends you by email.
Your canadian consumer rights with digital purchases
Canada's consumer protection framework gives you important safeguards when dealing with app purchases and subscriptions through Apple.
Legal framework for subscription cancellation
Under the federal Competition Act and provincial consumer protection statutes (such as Ontario's Consumer Protection Act, 2002, and Quebec's Law on the Protection of the Consumer), you have the right to cancel or request a refund if the product does not meet the terms promised, is defective, or was purchased without clear authorization. However, "change of mind" refunds are not automatically guaranteed for digital purchases under federal law, although some provinces, including Quebec, offer stronger protections for distance purchases and remote transactions.
Apple's 14-day refund window for in-app purchases is company policy, not a legal requirement mandated by Canadian law. Nevertheless, if Aes fails to deliver encryption functionality as advertised, or if you were charged without authorization, you have solid grounds to escalate your complaint. Yafee recommends keeping all receipts, screenshots, and order confirmations; these become your evidence if you need to file a formal complaint with your provincial consumer protection authority or request a chargeback through your credit card issuer.
Your legal position
You have the right to cancel your annual Aes subscription at any time before the next renewal date. If Apple refuses to refund you after cancellation, you can file a complaint with your provincial consumer protection regulator: Ontario's Ministry of Government and Consumer Services, Quebec's Office of the Protector of the Consumer, or your province's equivalent. If the subscription was charged fraudulently or without your consent, you also have the right to dispute the charge directly with your credit card company or bank.
How to cancel Aes on your iPhone or iPad
Cancelling your annual Aes subscription takes just a few minutes through your Apple ID settings, and the process is identical across all iOS devices.
Step one: open settings and locate your apple ID
- Open the Settings app on your iPhone or iPad.
- Look for the grey gear icon on your home screen or in your app library.
- Tap your name or Apple ID at the very top of the Settings menu.
- You will see "Apple ID, iCloud, Media & Purchases" or similar text.
Step two: navigate to subscriptions
- From the Apple ID menu, select "Subscriptions" or "Media & Purchases".
- If you see "Media & Purchases" first, tap it, then select "Subscriptions" on the next screen.
- You will now see a list of all active subscriptions linked to your Apple ID.
- Scroll through the list to locate "Aes" or "Aes encryption".
Step three: select Aes and tap cancel subscription
- Tap on the Aes subscription entry.
- A detailed screen will appear showing your plan type, renewal date, and pricing.
- Scroll to the bottom and tap "Cancel Subscription" or "Edit Subscription".
- Do not tap "View in App Store" - that leads elsewhere and does not cancel your subscription.
Step four: confirm your cancellation
- Apple will prompt you to confirm that you want to cancel.
- You may see options to downgrade to a free plan or pause the subscription; select the option that says "Cancel Subscription" or "Unsubscribe".
- You will receive a confirmation message stating your subscription has been cancelled.
- Your access to Aes premium encryption features will continue until the end of your current billing period.
- Apple will send you a cancellation confirmation email to the address associated with your Apple ID.
- Save this email as proof of cancellation.
What happens after you cancel your Aes subscription
Cancellation does not remove Aes from your device or immediately revoke your access; it stops future charges and ends your paid plan status.
Your access during the final billing period
You retain full access to all Aes premium encryption features until the end of your current billing cycle. If your renewal date was January 15, 2025, and you cancel on January 10, you can use the app normally until January 15. After that date, your subscription ends and you will revert to the free version of Aes if one exists.
Protecting your encrypted files
Before your subscription expires, export or back up any files you have encrypted with Aes. Check the app's settings for an export or backup function. If Aes does not offer a straightforward export tool, take screenshots or notes of critical file locations and encryption keys. Once your subscription lapses, you may lose access to encrypted content if you have not properly backed it up outside the app.
Requesting a refund after cancellation
Apple's 14-day refund policy applies to in-app purchases, but the clock starts from your purchase date, not your cancellation date.
When you are eligible for a refund
You can request a refund if you cancelled within 14 days of your purchase or most recent renewal charge. If you purchased your annual subscription on January 10 and cancelled on January 20, you are no longer eligible. However, if you cancelled on January 18, you fall within the 14-day window. Check your App Store receipt to determine your purchase or renewal date, then count forward 14 days.
How to request a refund through apple
- Visit Apple's official refund request portal at reportaproblem.apple.com.
- Sign in with your Apple ID.
- Select the Aes charge from your purchase history.
- If you see multiple charges, select the most recent one.
- Choose "I would like a refund for this purchase" from the menu.
- Select a reason (e.g., "Accidental purchase", "App no longer works", or "Charge was unauthorized").
- Submit your request.
- Apple will review and typically respond within 24 to 48 hours.
If apple denies your refund
If Apple refuses to refund you and you believe the charge was unauthorized or that Aes failed to deliver its advertised features, escalate your complaint to your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services; in Quebec, contact the Office of the Protector of the Consumer. You can also dispute the charge directly with your credit card issuer or bank, which may reverse the transaction independently of Apple's decision. At Yafee, we have helped thousands of consumers navigate these disputes and recover unauthorized charges through formal complaints.
Common mistakes to avoid when cancelling Aes
Cancelling a subscription is simple, but a few missteps can leave you with unwanted charges or data loss. Here is how to avoid them.
Deleting the app instead of cancelling the subscription
Many users believe that deleting Aes from their device will stop the subscription. It will not. Apple continues to charge you even after you remove the app. You must cancel through the Subscriptions menu in Settings to stop recurring charges. Deletion and cancellation are two separate actions.
Cancelling at the wrong time in your billing cycle
If you cancel on the day before your renewal date, you will still be charged for the next cycle. Cancellation takes effect immediately, but the charge has already been authorized by Apple. Cancel as early as possible in your cycle to avoid a final unwanted charge. You can check your renewal date in the Aes subscription details screen.
Losing access to encrypted files without backup
Once your subscription ends, you may lose access to content encrypted under your paid plan. Take time to export or photograph critical files before your subscription lapses. Contact Aes support if you are unsure how to export your data; they can advise you on the process.
Not saving your cancellation confirmation email
Apple's confirmation email is your proof that you cancelled on a specific date. If a charge appears after cancellation or if you need to dispute a renewal charge, this email is essential. File it in a folder or screenshot it for safekeeping.
How to avoid future unwanted Aes charges
Once you have cancelled, take one final step to confirm the cancellation stuck and to prevent accidental reactivation.
Verify your cancellation in settings
- Return to Settings > [Your Name] > Subscriptions after 24 hours.
- Aes should no longer appear in your active subscriptions list.
- If Aes still shows as active, repeat the cancellation steps immediately.
- Some subscriptions require a second attempt if the system encounters a brief error.
Monitor your app store billing statements
Check your App Store receipt and credit card statements monthly for 60 days after cancellation. If a charge for Aes appears after your cancellation date, contact Apple immediately and request a refund. Yafee recommends setting a phone reminder for 30 days post-cancellation to review your statements; this simple habit catches billing errors before they compound.
Comparison: lifetime licence vs. annual subscription
Your decision to cancel depends on which plan you own, so use this table to confirm whether you actually need to take action.
| Feature | Lifetime licence | Annual subscription |
|---|---|---|
| One-time cost | Yes ($7.99) | No ($0.99 per year) |
| Renews automatically | No | Yes, unless cancelled |
| Cancellation needed | No | Yes, to stop charges |
| Access after purchase ends | Permanent | Only until renewal date |
Your cancellation checklist
Use this checklist to ensure you have completed every step and protected yourself against future charges.
| Task | Status |
|---|---|
| Confirmed your plan type (lifetime or annual) | [ ] Complete |
| Exported or backed up encrypted files | [ ] Complete |
| Opened Settings and navigated to Subscriptions | [ ] Complete |
| Selected Aes and tapped Cancel Subscription | [ ] Complete |
| Saved cancellation confirmation email from Apple | [ ] Complete |
| Verified cancellation in Settings after 24 hours | [ ] Complete |
Summary and next steps
Cancelling your Aes subscription is fast and risk-free once you know where to go in your iOS Settings. Navigate to Subscriptions, select Aes, and tap Cancel Subscription; Apple will confirm your cancellation and send you proof by email. You retain full access until the end of your current billing period, after which you revert to the free version. If you meet Apple's 14-day refund window, submit a refund request through reportaproblem.apple.com and provide evidence if the app failed to deliver on its promises. Under Canadian consumer protection law, you have the right to escalate unresolved disputes to your provincial regulator or credit card company. At Yafee, we have helped thousands of Canadian consumers cancel subscriptions, recover unauthorized charges, and understand their rights with Apple and other digital service providers. Visit Yafee today to explore more guides on subscription cancellation, consumer rights, and contract law across Canada.
Contact details and escalation
If you need further support or wish to file a formal complaint about an Aes charge or Apple's refusal to refund you, contact your provincial authority:
- Ontario: Ministry of Government and Consumer Services, 1-800-889-9768 or onlineomplaint.priv.gc.ca
- Quebec: Office of the Protector of the Consumer (OPC), 1-888-672-2556 or protecteur-consommateur.qc.ca
- British Columbia: Consumer Protection BC, 1-888-564-9963 or consumerprotectionbc.ca
- Alberta: Fair Trading Act Complaints, 1-877-427-2744
- All provinces: File a complaint with your credit card issuer or bank to dispute the charge directly
Yafee remains your trusted resource for understanding your legal rights and navigating subscription cancellations across Canada. If you encounter further questions about Aes or any other digital service, Yafee is here to guide you through the process with clear legal backing and actionable steps.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Aes?
Join over 30,000 users who already trust us.