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Cancel Amare: The Right Way
How to cancel your Amare subscription in canada: complete legal guide and step-by-step process
Why you might cancel your Amare membership or subscription
Amare is a wellness company specializing in nutritional supplements focused on mental and gut-brain health. The company operates in Canada through a direct-sales model, offering one-time purchases, recurring "Subscribe & Save" subscriptions, and annual Brand Partner memberships for independent distributors. You may need to cancel for legitimate reasons: budget constraints, a product that no longer meets your needs, or simply the desire to stop recurring charges. Whatever your situation, understanding your cancellation rights and the available methods protects your interests under Canadian consumer law.
Yafee has helped thousands of consumers navigate subscription cancellations with confidence. This guide walks you through every cancellation method Amare provides, the legal framework that protects you, and the practical steps to ensure your request is processed correctly.
Your consumer rights under canadian law
Your right to cancel stems from federal and provincial consumer protection legislation that applies to all subscription services in Canada.
Consumer protection legislation that covers your cancellation
The Competition Act and provincial consumer protection laws (including Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and equivalent provincial statutes) grant you the right to cancel a subscription without penalty within a reasonable timeframe. Furthermore, the Canadian Radio-television and Telecommunications Commission (CRTC) has established clear rules for subscription services: companies must provide a simple, free cancellation mechanism that mirrors the original signup method. In other words, if you subscribed online, you must be able to cancel online without jumping through additional hoops.
Additionally, Amare's business model as a direct-sales company does not exempt it from these consumer protections. You retain your statutory right to cancel at any time, although the company may enforce reasonable notice periods (typically 24 to 48 hours before the next billing cycle).
Your legal position on refunds and charges
Under the consumer protection framework, your cancellation becomes effective once Amare acknowledges and processes your request. Consequently, no charges should be applied after that effective date. If you cancel within 24 hours of a scheduled shipment, the order may still process; however, you have the right to refuse delivery or request a refund for unshipped or unnecessary items. Amare's 90-day satisfaction guarantee on products themselves provides additional recourse if you receive goods you did not authorize. Should Amare refuse to cancel or continue charging after your cancellation request, you may escalate to your provincial consumer protection authority or file a complaint with the Competition Bureau of Canada.
Three methods to cancel your Amare subscription or membership
Amare provides three direct cancellation channels; choose the method that best suits your schedule and documentation needs.
Cancel by phone with Amare canada support
Calling the dedicated Canada support line offers the fastest real-time confirmation and allows you to ask questions about pending orders or refund eligibility.
- Call Amare Canada support at 1-888-362-2009 during business hours (verify current hours on their website).
- Prepare your account details before calling:
- Email address associated with your Amare account
- Order number or subscription ID (visible in your online account)
- Payment method on file (last 4 digits)
- Clearly state which service you want to cancel:
- Subscribe & Save subscription (recurring shipments)
- Brand Partner annual membership
- A specific product order
- Ask the representative to email you a written confirmation of the cancellation, including:
- Cancellation effective date
- Reference or confirmation number
- Statement that no further charges will be applied
- Note the representative's name and call time for your records.
- Allow 3 to 5 business days for the cancellation to appear in your account dashboard.
Timing tip: Call at least 24 hours before your next scheduled shipment date to prevent that order from processing. If you call after this window closes, the shipment may still charge your payment method; however, you retain the right to refuse delivery or request a refund.
Cancel via email for a documented paper trail
Email cancellation creates a timestamped record and works well if you need to cancel outside business hours or prefer written communication.
- Send your cancellation request to the appropriate email address:
- Canada customers: [email protected]
- Cross-border or US accounts: [email protected]
- Compose your email with a clear subject line: "Cancellation Request - [Your Name] - [Subscription or Membership ID]"
- Include the following information in the email body:
- Your full name
- Account email address
- Order number or subscription ID
- Specific service to cancel (name it clearly)
- Effective cancellation date you request (or "immediately")
- Any additional requests (return authorization, refund inquiry)
- Send from the email address registered with your Amare account.
- Allow 3 to 5 business days for a response confirmation.
- Save the confirmation email for your records.
Email best practice: Use professional language and be specific about what you are cancelling. Vague emails such as "cancel my account" may require follow-up clarification and delay processing.
Cancel through your online Amare account
Self-service cancellation through your account dashboard offers immediate confirmation and is available 24/7.
- Log into your Amare account at amare.com or the Amare mobile app.
- Navigate to "My Account" in the main menu.
- Select "Subscriptions" or "Orders" depending on what you need to cancel:
- For Subscribe & Save: find the active subscription and select "Manage" or "Cancel Subscription"
- For membership: locate your Brand Partner membership under "My Membership" and select "Cancel"
- Follow the on-screen prompts to confirm cancellation.
- Amare may ask you to select a reason for cancellation (this is optional feedback; your answer does not affect your right to cancel).
- Screenshot or save the confirmation page, which will display:
- Cancellation effective date
- Confirmation number
- Statement that no further charges will apply
- Check your email for a confirmation message from Amare within 24 hours.
Yafee recommends the online method when you want immediate confirmation without waiting for phone lines or email responses. However, if the cancel button does not appear or the system shows an error, switch to email or phone immediately.
What happens after you cancel: timeline and next steps
Cancellation is not always instantaneous; understanding the timeline protects you from surprise charges and helps you verify that your request was processed.
Cancellation effective dates and billing cycles
Once Amare processes your cancellation, the effective date depends on your billing cycle and when you cancel. If you cancel before your renewal date, no charge should be applied at the next billing cycle. If you cancel after the charge has already processed, you enter the refund process. Amare's system typically updates your account status within 24 to 48 hours; however, your payment processor (credit card or bank) may take an additional 3 to 5 business days to reflect the cessation of future charges.
Consequently, monitor your account dashboard and your payment statements for the next two billing cycles to confirm that no further charges appear. If you see a charge after your confirmed cancellation date, contact Amare support immediately with your cancellation reference number.
What to monitor after you cancel
After cancellation, you should expect the following sequence:
- Within 24 hours: cancellation confirmation email from Amare with a reference number.
- Within 24 to 48 hours: your account dashboard updates to show "Subscription Cancelled" or "Membership Inactive".
- At your next scheduled billing date: no charge appears on your payment statement (this confirms processing).
- Within 3 to 5 business days of cancellation: if you qualify for a refund (e.g., for an unshipped order), the credit appears in your bank account or on your credit card statement.
If any of these steps do not occur as expected, escalate with Amare support and provide your cancellation reference number. Yafee advises keeping all confirmation emails and screenshots until you have verified two full billing cycles without unwanted charges.
Refunds, returns, and what you are entitled to recover
Your refund eligibility depends on what you are cancelling and whether charges have already processed.
Refund scenarios and timelines
| Scenario | Refund eligibility | Timeline |
|---|---|---|
| Cancel before renewal charge processes | No refund needed (no charge was made) | Effective immediately |
| Cancel after renewal charge, order not yet shipped | Full refund eligible under consumer law | 5-7 business days to payment method |
| Cancel after shipment has left Amare warehouse | Return required within 90 days under 90-day satisfaction guarantee | Refund upon receipt and inspection |
| Brand Partner annual membership cancellation | Non-refundable in most cases; check membership terms | N/A |
| Unshipped order with pending cancellation | Full refund to original payment method | 3-5 business days |
How to claim a refund if you are eligible
If you canceled after a charge was already processed and the order has not shipped, your refund should be automatic. However, if Amare does not issue a refund within the stated timeline, you must take action.
- Wait 5 to 7 business days after cancellation for the refund to appear in your account.
- If no refund appears after 7 business days, contact Amare support:
- Email: [email protected] (Canada)
- Phone: 1-888-362-2009
- Provide your cancellation reference number and the transaction date of the charge you want refunded.
- Request written confirmation of the refund and an expected processing date.
- If the refund is not processed within 10 business days after this request, file a chargeback with your bank or credit card company.
A chargeback is your right under the Payment Card Industry (PCI) framework and Canadian banking regulations. Your bank will investigate the transaction and typically issue a temporary credit while they pursue recovery from Amare. This step is your safety net if the company fails to refund a cancelled order.
Common mistakes that delay or prevent cancellation
Cancellations are usually straightforward, but certain missteps can create delays or missed confirmations. You can avoid these traps with awareness.
Cancellation method mismatches
One frequent error is using the wrong contact method. For example, some customers email the US support address ([email protected]) instead of the Canada address ([email protected]), which can add 5 to 10 business days to response time due to email forwarding. Furthermore, calling a general customer service line instead of the Canada-specific number may connect you to agents who lack access to Canadian account systems. Always verify you are using the correct contact method for your region.
Incomplete or vague cancellation requests
Emails or calls that do not include a subscription ID or order number force Amare support to search your account manually, prolonging the process. Additionally, phrasing like "I want to stop my orders" without specifying which subscription or membership creates ambiguity. Be explicit: name the product subscription, the membership type, or the order number you want cancelled.
Cancelling too close to the shipping date
The 24-hour window before shipment is real and enforced by Amare's automated billing system. If you cancel after this window, the order processes and ships even if you requested cancellation. Consequently, you must then request a return or refund, which adds complexity. Plan your cancellation at least 48 hours before your scheduled shipment date to be safe.
Not requesting written confirmation
Phone cancellations without email confirmation later create disputes. The representative may confirm cancellation verbally, but if a charge appears days later and you have no reference number, Amare can claim no record exists. Always ask for a confirmation email during or immediately after a phone call.
Amare subscription pricing and what you are cancelling
Understanding your subscription cost and terms helps you verify that cancellation is being processed correctly and that no unexpected charges remain.
| Service type | Typical cost (CAD) | Billing frequency | Cancellation terms |
|---|---|---|---|
| Subscribe & Save | $40-$150+ | Monthly or bi-monthly | Cancel anytime with 24-hour notice |
| One-time product order | $30-$100+ | One-time charge | Cancel before shipment for full refund |
| Brand Partner membership (annual) | $149-$299 | Annual renewal | Non-refundable; cancel before renewal date |
| Loyalty program subscription | $29-$99 | Monthly or annual | Cancel anytime; prorated refund possible |
Note that Subscribe & Save offers the easiest cancellation terms: you can cancel at any time. Brand Partner membership, by contrast, is typically non-refundable once purchased, although you can prevent the next renewal by cancelling at least 30 days before the anniversary date. If you hold a Brand Partner membership and want to cancel before the year is complete, Yafee recommends contacting support to confirm whether any partial refund or credit applies under their discretionary policy.
What amare's terms say versus what consumer law requires
Amare's own terms of service may include language about non-refundable memberships or cancellation fees; however, consumer law in Canada supersedes these clauses when they conflict with your statutory rights.
Terms of service limitations that do not override your rights
Amare may state in their membership agreement that "Brand Partner fees are non-refundable" or "cancellation requests require 30 days' notice." These terms are enforceable within reason. However, they cannot require you to cancel only by phone, cannot impose a fee for cancellation, and cannot delay your cancellation beyond a reasonable notice period (48 hours is standard). Furthermore, if you discover you were charged in error or Amare breached their own cancellation procedure, consumer protection law allows you to recover even if the terms state otherwise.
In accordance with the Competition Act, a company cannot make it materially harder to cancel than to subscribe. If you enrolled in a subscription with one click online, Amare cannot require you to phone a support line, wait on hold for 45 minutes, and provide 10 pieces of personal information to cancel. Such tactics are considered unfair and may violate federal consumer protection rules.
Your escalation right if Amare refuses to cancel
Should Amare deny your cancellation request or claim that you cannot cancel a Subscribe & Save subscription, you have recourse:
- Request in writing (email) that Amare provide the specific clause in their terms that prevents cancellation.
- If Amare does not respond within 10 business days or their response contradicts consumer law, file a complaint with:
- Federal level: Competition Bureau of Canada (www.canada.ca/competitionbureau)
- Provincial level: Your provincial consumer protection authority (e.g., Ontario: Consumer Protection Bureau)
- Provide your cancellation request documentation, Amare's response, and a description of the harm (e.g., "Continued billing after cancellation request").
- The agency will investigate and may compel Amare to honor your cancellation or issue a refund.
Yafee has seen numerous cases where a single complaint to a provincial regulator resolved a cancellation dispute within weeks. Companies take these complaints seriously because regulatory penalties and reputational damage outweigh the cost of honoring the cancellation.
Checklist: ensure your cancellation is processed correctly
Use this checklist to verify that your cancellation request has been properly submitted and is being processed.
- Confirm the correct cancellation contact method for your region (Canada: [email protected] or 1-888-362-2009)
- Gather your account details (email, subscription ID, order number) before contacting Amare
- Clearly state which service you are cancelling (Subscribe & Save, membership, specific order)
- Request written confirmation via email with:
- Cancellation effective date
- Reference or confirmation number
- Statement that no further charges will apply
- Save all confirmation emails and screenshots for at least 60 days
- Monitor your payment statement for the next two billing cycles to confirm no unauthorized charges appear
- If a charge appears after the cancellation effective date, contact Amare support with your reference number within 24 hours
- If Amare does not resolve the issue within 10 business days, file a complaint with your provincial consumer authority
How to contact Amare and escalate if cancellation fails
Keep these contact methods and escalation routes accessible in case you need to follow up or file a dispute.
| Contact method | Details | Best for |
|---|---|---|
| Canada support phone | 1-888-362-2009 | Fastest real-time cancellation |
| Canada email | [email protected] | Documented cancellation request with paper trail |
| Online account portal | amare.com → My Account → Subscriptions | Self-service cancellation 24/7 |
| Provincial consumer authority | Your province's ministry of consumer protection | Escalation if Amare refuses to cancel |
| Competition Bureau of Canada | www.canada.ca/competitionbureau | Federal complaint for unfair cancellation practices |
If Amare charges your account after a confirmed cancellation, your bank or credit card company also has authority to dispute the transaction. Contact your financial institution immediately; they can issue a temporary credit and recover the amount from Amare through the chargeback process.
Summary: your path to a successful Amare cancellation
Cancelling your Amare subscription or membership is your right under Canadian consumer protection law. You have three straightforward methods-phone, email, or online account-each designed to complete your request without delay or additional fees. The key is acting with at least 24 hours' notice before your next billing date, providing clear details about what you are cancelling, and requesting written confirmation to protect yourself.
If Amare charges you after cancellation, you are covered by federal and provincial consumer law, which allow you to dispute the charge through your bank or escalate to regulatory authorities. Monitor your statements, keep your confirmation reference, and do not hesitate to escalate if unexpected charges appear.
Yafee has helped thousands of consumers cancel subscriptions with confidence by providing clear legal grounding and step-by-step procedures. Whether you choose to cancel by phone, email, or online account, follow this guide's checklist and contact methods to ensure your cancellation is processed immediately and correctly. Your money and your peace of mind are protected under Canadian law; exercise your cancellation right without guilt or hesitation.