How to cancel your Amare subscription in australia and protect your rights
What Amare is and why you might want to cancel
Amare is a wellness and nutrition company that ships dietary supplements and wellness products to Australian customers through two primary channels: a recurring Subscribe and Save programme and one-time retail purchases. If you have enrolled in a subscription, you are bound by a contract that renews automatically until you formally terminate it. Taking control of your account starts with understanding exactly what you signed up for and when your next charge will process.
Many Australian customers join Amare attracted by the Subscribe and Save discount (typically 10%) and reward points incentive, only to discover they face surprise charges, processing cut-off windows that prevent last-minute changes, or difficulty reaching customer support when they need to adjust their order. Yafee recognises that subscription cancellation is one of the most common friction points for Australian consumers, and this guide walks you through the exact legal pathway and practical steps to cancel with confidence.
When you should consider cancelling
You may wish to cancel if you have encountered unexpected charges, no longer require the products, experience difficulty with customer service, or simply prefer to manage your wellness purchases on your own schedule rather than on a fixed 30, 60 or 90-day cycle. Whatever your reason, Australian Consumer Law guarantees you the right to cancel, and Yafee will show you the exact mechanism to do so.
How amare's subscription model works in practice
Amare operates a recurring-order system where your shipment processes on predetermined dates with a 10% discount applied to your subscription price. The company awards reward points that accumulate with the length of your active membership, creating a financial incentive to remain subscribed. Critically, orders cannot be modified once they have been processed, which means timing your cancellation correctly is essential to avoid unwanted charges. The Subscribe and Save programme locks you into either a 30, 60 or 90-day cycle depending on the product and your election at signup.
Amare subscription pricing and plans across australia
Understanding what you are paying helps you decide whether the subscription still represents value for your circumstances.
| Subscription or membership type |
Frequency |
Australian pricing |
What you receive |
| Subscribe and Save |
30, 60 or 90 days |
Varies by product; 10% discount applied |
Recurring shipment, reward points, ongoing discount |
| Brand Partner membership |
Annual |
A$94.95 |
Access to compensation plans and partner benefits |
| One-time purchase |
Single shipment |
Varies by product (standard price, no discount) |
No ongoing commitment; standard consumer returns apply |
Evaluating the real cost of remaining subscribed
While the 10% Subscribe and Save discount appears attractive, your total outlay depends on whether you use the products regularly and whether reward points genuinely offset the automatic charges. Many subscribers find that automatic replenishment becomes a financial burden when life circumstances change-redundancy, relocation, or simply a shift in health priorities. Yafee advises tracking your actual spending against stated benefits to determine whether the subscription continues to serve your budget and wellness goals.
Your consumer rights under australian law
Australian consumer law provides you with specific protections when purchasing goods and services through subscription arrangements, and these rights persist regardless of Amare's internal policies.
What australian consumer law says about subscriptions
The Competition and Consumer Act 2010 (Cth) establishes that services must be provided with due care and skill, and goods must be of merchantable quality and fit for purpose. If you can demonstrate that Amare failed to deliver products as described, or that you were misled about subscription terms, automatic renewal mechanics, or cancellation procedures, you have grounds to lodge a complaint with the Australian Competition and Consumer Commission (ACCC). Yafee strongly encourages you to retain all email correspondence, order confirmations, and billing statements as evidence should a dispute arise.
The 14-day change of mind right
Under the Australian Consumer Law, you have a 14-day period from the date you receive a good or service to change your mind and request a full refund, provided the product remains unused and in resaleable condition. This right applies to Amare products. However, the 14-day window does not apply if you have agreed to the goods being delivered by installment or if the goods are of a perishable nature (certain supplements may fall into this category depending on formulation). If your Amare products are unopened and within the 14-day window, you can exercise this right by contacting Amare's customer service and requesting a return authorisation.
Your legal position when cancelling
You have the right to cancel an ongoing subscription at any time. Amare cannot force you to remain subscribed. The company may impose a cancellation notice period or require written notice, but any cancellation notice period must be reasonable and transparent. If Amare refuses to cancel your subscription or continues to charge you after you have submitted a valid cancellation request, you can escalate your complaint to the ACCC, which has enforcement powers to investigate and compel the company to refund unauthorised charges.
How to cancel your Amare subscription: step-by-step methods
Amare provides multiple pathways to cancel your subscription, and understanding each option ensures you select the method most likely to create a documented record of your cancellation request.
Method 1: cancel online through your Amare account
The quickest method is to cancel through your online account dashboard.
- Log in to your Amare account at amare.com using your email address and password.
- Navigate to your account settings or subscription management section (typically labelled "My Subscriptions" or "My Orders").
- Locate your active Subscribe and Save subscription and select the option to "Cancel Subscription" or "Pause Delivery".
- Follow the prompts to confirm cancellation. Amare may offer retention incentives (such as a discount on your next order) at this stage; you can accept or decline.
- Once you have confirmed, Amare will display a cancellation confirmation number or message. Screenshot or print this confirmation immediately.
- Check your email for a cancellation confirmation from Amare within 24 hours. If you do not receive confirmation, proceed to Method 2 to send written notice.
Method 2: cancel by email
Email provides a documented trail and is recommended if online cancellation fails or you wish to create a formal record.
- Compose an email to Amare's Australian customer service team at [email protected].
- In the subject line, write: "Subscription Cancellation Request".
- In the body of the email, include the following information:
- Your full name
- Your customer ID (found on your order confirmation or account page)
- Your registered email address
- Your postal address
- A clear statement: "I request immediate cancellation of my Amare Subscribe and Save subscription effective today."
- The date of your email
- Send the email and retain a copy in your records.
- Allow 2 to 3 business days for Amare to respond with a cancellation confirmation. If you do not receive confirmation within this timeframe, send a follow-up email or proceed to Method 3.
Method 3: cancel by post
Posting a cancellation notice creates the most formal and legally defensible record, particularly if a billing dispute arises later.
- Write a letter on plain paper or your personal letterhead that includes:
- Your full name
- Your postal address
- Your customer ID
- The date of your letter
- A clear statement: "I hereby formally request the immediate cancellation of my Amare Global subscription effective from today's date. I request written confirmation of this cancellation."
- Your signature
- Post your letter via Australia Post to Amare's registered office. Yafee recommends sending your letter via Australia Post's registered mail service, which provides proof of delivery.
- Retain a photocopy of your letter and your Australia Post receipt as evidence.
- Amare should respond within 5 to 7 business days of receipt. If you do not receive confirmation, or if charges continue, escalate to the ACCC (see the section below).
Contact details for cancellation
Send cancellation notices to:
Email: [email protected]
Postal address: Amare Global customer service office in Australia (confirm the current address on amare.com or your most recent invoice, as office locations may change).
Refunds and what to expect after cancellation
Understanding the refund timeline and what happens to your account after you cancel prevents frustration and helps you monitor whether Amare complies with your cancellation request.
Will you receive a refund when you cancel?
Cancellation of a future subscription does not automatically generate a refund, because you are simply stopping future charges rather than disputing past ones. However, you are entitled to a refund in the following circumstances:
- If your next shipment has not yet processed: Cancellation before the processing date means you will not be charged for that shipment, and no refund is necessary.
- If you are charged after you cancel: You have the right to request a full refund of any charge that occurs after your valid cancellation request. Yafee advises reporting this to Amare immediately and escalating to the ACCC if Amare refuses to refund.
- If you invoke your 14-day change of mind right: You can return unopened products within 14 days of receipt and request a full refund.
- If products are faulty or not as described: You can request a refund or replacement under the Australian Consumer Law guarantee of merchantable quality.
Timeline for refunds to appear in your account
If Amare approves a refund, the company will process it back to your original payment method within 5 to 10 business days. You may see the refund appear in your bank account or credit card statement within 7 to 14 days, depending on your financial institution's processing speed. Yafee recommends checking your bank statement after 14 days; if the refund has not appeared, contact both Amare and your bank for a status update.
What happens to your account after cancellation
Once your subscription is cancelled, Amare should mark your account as inactive. You will no longer accrue reward points, and no future charges will process. You retain the ability to make one-time purchases on the website, and you can reactivate a subscription at any future date if you choose to do so. Your personal data remains in Amare's system unless you request account deletion; if you wish your data removed, send a separate written request to [email protected] or contact the ACCC for guidance on data deletion rights.
Common mistakes to avoid when cancelling Amare
Cancelling a subscription is straightforward, but small oversights can leave you vulnerable to continued charges and billing disputes.
Mistake 1: cancelling too close to your next processing date
Amare processes orders on fixed dates, and many subscriptions have a 7 to 10-day cut-off window before processing. If you submit your cancellation request after the cut-off, your order may process before Amare can action the cancellation. Check your account dashboard to confirm the exact processing date for your next shipment, and submit your cancellation at least 10 days before that date to ensure it takes effect before the charge is applied. If you miss the cut-off, contact Amare immediately to request a refund of the unintended charge.
Mistake 2: assuming verbal cancellation is sufficient
If you telephone Amare's customer service or speak to someone in person, do not rely on verbal confirmation alone. Always follow up with a written cancellation request via email or post. Verbal conversations leave no paper trail, and Amare staff may record your request incorrectly or fail to process it. Written notice protects you if a billing dispute arises later and you need to prove you cancelled.
Mistake 3: failing to monitor your account after cancellation
After you cancel, check your account and credit card statement for at least 60 days to ensure no further charges appear. Some billing systems experience delays, and authorisations may process even after a cancellation is recorded. Yafee advises setting a phone reminder to review your statement 7, 14 and 30 days after you cancel. If an unauthorised charge appears, contact Amare within 24 hours and request an immediate refund.
Mistake 4: not keeping copies of your cancellation request
Retain screenshots, email confirmations, Australia Post receipts and any correspondence from Amare regarding your cancellation. These documents are your evidence if you need to dispute a charge or lodge a complaint with the ACCC. Create a folder on your computer or in cloud storage specifically for this subscription record.
Escalating a complaint if Amare refuses to cancel or refund
If Amare ignores your cancellation request or refuses to refund an unauthorised charge, you have formal complaint avenues available under Australian consumer law.
Step 1: send a formal complaint letter to Amare
Write a registered letter to Amare's head office setting out the facts: the date you submitted your cancellation request, the method used, the unauthorised charges that have appeared, and your demand for refund. Give Amare 14 days to respond. Retain your Australia Post receipt as proof of delivery.
Step 2: lodge a complaint with the australian competition and consumer commission
If Amare fails to respond or refuses your refund request, lodge a complaint with the ACCC at accc.gov.au or by calling 1300 302 502. The ACCC has statutory powers to investigate breaches of the Competition and Consumer Act 2010 (Cth) and can compel Amare to refund unauthorised charges. Your complaint will be taken seriously if you have evidence of your cancellation request and the subsequent charges. Yafee recommends including all supporting documentation (emails, screenshots, bank statements) with your ACCC complaint.
Step 3: dispute the charge with your bank or credit card provider
Contact your bank or credit card company and advise them that you have cancelled your subscription but Amare has continued to charge your account. Most financial institutions will raise a chargeback or dispute on your behalf, temporarily reversing the charge while they investigate. This process typically takes 30 to 60 days and often results in the charge being permanently removed from your account.
Cancellation checklist
Use this checklist to ensure you have completed every step and created a defensible record of your cancellation.
| Task |
Completed? |
Date |
| Identify your next processing date and ensure you cancel at least 10 days before it |
Yes / No |
|
| Submit cancellation via online account, email, or post |
Yes / No |
|
| Obtain and screenshot your cancellation confirmation number (if online) |
Yes / No |
|
| Retain a copy of your cancellation email or post Australia Post receipt |
Yes / No |
|
| Receive written confirmation from Amare within 3 to 5 business days |
Yes / No |
|
| Monitor your account and bank statement for 60 days after cancellation for any further charges |
Yes / No |
|
Should you keep or cancel: a final comparison
Before you cancel, weigh whether the subscription still aligns with your health and budget goals.
| Reason to keep your Amare subscription |
Reason to cancel your Amare subscription |
| You use the products consistently and believe they benefit your wellness |
You no longer use the products or have found alternatives that work better for you |
| The 10% discount combined with reward points delivers genuine financial savings |
The discount does not offset the total cost when you account for products you do not use |
| You value the convenience of automatic replenishment |
You prefer to purchase on your own schedule and maintain flexibility |
| You have not experienced billing issues or customer service problems |
You have faced unexpected charges, billing errors, or poor customer support |
| Your budget comfortably accommodates the recurring charge |
Your financial circumstances have changed and the recurring cost is now a burden |
| You actively track your reward points and redeem them for discounts |
Your reward points accumulate unused or you have forgotten about the account |
Conclusion: take control of your subscription with confidence
Cancelling your Amare subscription is your right under Australian Consumer Law, and the process is straightforward when you follow a clear sequence. Yafee has guided you through the three cancellation methods available (online, email and post), explained your legal protections, and shown you exactly what to do if Amare refuses to cancel or continues charging your account. The key to success is timing your cancellation at least 10 days before your next processing date, submitting your request in writing, and monitoring your account for 60 days after cancellation to confirm no further charges appear. If billing problems arise, the ACCC stands behind you with enforcement authority to compel refunds and investigate breaches of the Competition and Consumer Act 2010 (Cth).
Your financial wellbeing and peace of mind matter. Yafee has helped thousands of Australian consumers cancel unwanted subscriptions, recover unauthorised charges, and reclaim control over their recurring payments. Whether you choose to cancel now or later, use this guide as your reference point, retain all documentation, and do not hesitate to escalate your complaint to the ACCC if Amare does not cooperate. You are protected, and you have options.