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Frequently asked questions
Cancel Audm: The Right Way to Stop Your Subscription
How to cancel Audm and reclaim your listening time
What Audm is and why cancellation matters
Audm is a subscription audio service that delivers professionally narrated articles from major publications-The New Yorker, The Atlantic, and similar outlets-directly to your phone or browser. Instead of reading, you listen to journalism while commuting, exercising, or cooking. The service appeals to people who value long-form content but lack time to read.
Nevertheless, subscription services depreciate when your habits shift, your budget contracts, or you realize you haven't opened the app in weeks. Your listening patterns change. Yafee recognizes that cancelling a subscription should be straightforward, transparent, and free from hidden obstacles. This guide walks you through every cancellation method available to Canadian subscribers, your legal protections, and what happens after you cancel.
Why you might cancel Audm
You should cancel if you listen fewer than twice monthly, if the $12 monthly (or $80 annual) subscription no longer justifies your usage, or if free alternatives like Apple Podcasts, Spotify, or CBC Gem satisfy your journalism needs. You should also cancel if Audm fails to deliver the service as advertised-repeated crashes, buffering, or missing content may entitle you to a refund under Canada's consumer protection laws.
Why you might keep Audm
Keep your subscription only if you listen at least twice weekly and value Audm's editorial curation above free alternatives. Keep it if the professional narration quality and article selection justify the monthly cost. Otherwise, your subscription represents money spent on content you do not consume.
Understanding your cancellation rights under canadian law
Your right to cancel Audm is protected by Canada's federal and provincial consumer protection legislation, including the Competition Act and provincial consumer protection statutes such as Ontario's Consumer Protection Act.
Your legal position
As a Canadian consumer, you have the right to cancel your subscription at any time, and you are entitled to a refund of any unused subscription period if you cancel before the end of your billing cycle-subject to the terms you agreed to and the cancellation method used. If Audm fails to deliver the service substantially as advertised (for example, if the app crashes repeatedly or narration is unavailable), you may have grounds for a full refund under the doctrine of breach of contract or misrepresentation. If Audm refuses to process your cancellation or withholds a refund without lawful justification, you can escalate your complaint to the Competition Bureau of Canada or your provincial consumer protection authority.
What you should document before cancelling
Take a screenshot of your Audm account showing your subscription status, billing date, and subscription amount. Record the date and time you initiated cancellation. If you experienced technical problems, note the dates, times, and specific issues (crashes, missing episodes, or narration failures). This documentation strengthens your position if you later dispute charges or pursue a refund claim. Yafee recommends preserving these records for at least 12 months after cancellation.
Audm subscription pricing and billing channels
Audm charges through three distinct platforms, and your cancellation route depends on where you subscribed.
Billing channels and subscription costs
| Billing channel | Monthly cost | Annual cost | Cancellation location |
|---|---|---|---|
| Apple App Store (iOS) | $12.99 CAD | $79.99 CAD | iOS Settings / Apple ID Subscriptions |
| Google Play (Android) | $12.99 CAD | $79.99 CAD | Google Play Store app |
| Audm website | $12.99 CAD | $79.99 CAD | Account Settings or email support |
The monthly rate converts to approximately $155.88 annually if paid monthly, compared to $79.99 for an annual subscription. If you subscribe month-to-month through the Audm website or app store, you pay more per year than if you commit to annual billing.
How to cancel Audm step by step
Follow the exact steps for the platform through which you subscribed; using the wrong method will leave your subscription active and charges continuing.
Cancel Audm through apple app store (iOS)
This method applies if you subscribed on iPhone or iPad.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID profile.
- If you do not see your name, tap Sign in to iPhone first and enter your Apple ID credentials.
- Select Subscriptions.
- Find and tap Audm in the list.
- Tap Cancel Subscription (or Remove, depending on your iOS version).
- Confirm the cancellation when Apple prompts you; you may be asked to provide a reason for cancelling.
What happens next: Your subscription remains active until the end of your current billing period. Apple sends a confirmation email. Your Audm app will stop working after that date. Screenshot your confirmation for your records.
Cancel Audm through google play (Android)
This method applies if you subscribed on an Android phone or tablet.
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and tap Audm.
- Tap Cancel subscription.
- Select your cancellation reason and confirm.
What happens next: Your subscription remains active until the end of your current billing cycle. Google Play sends a confirmation email to your registered account email address. Your access to Audm ends on the last day of your paid period.
Cancel Audm through the Audm website
This method applies if you subscribed directly through audm.com or if you prefer to cancel outside the app store platforms.
- Visit the Audm website and log in to your account using your email address and password.
- If you do not remember your password, click Forgot password and follow the reset instructions.
- Navigate to Account Settings or Subscription.
- Locate your active subscription and select Manage subscription or Cancel.
- Confirm your cancellation. Audm may offer a retention discount; ignore this unless you genuinely want to continue.
- Check your email for a cancellation confirmation from Audm.
If the website method fails: Email Audm support directly stating your request to cancel your subscription and your account email address. Request written confirmation of cancellation. Follow up within 48 hours if you do not receive a response.
Cancel Audm by registered mail (formal notice)
Use this method only if the above channels fail, if Audm refuses to process your cancellation, or if you want to create an official record of your cancellation request.
- Prepare a letter stating:
- Your full name and account email address associated with Audm.
- Your subscription start date (if known) and current billing date.
- A clear statement: "I hereby cancel my Audm subscription effective immediately."
- The date you are sending the letter.
- Your signature.
- Send the letter via registered mail (Canada Post Xpresspost with signature confirmation) to:
- Listen In Audio Inc
- Audm Customer Service
- Chicago, Illinois, USA
- (Contact Audm support for the exact street address if not provided on their website.)
- Request a tracking number and keep the receipt.
- Allow 5 to 10 business days for processing after the letter arrives.
Why formal notice matters: Registered mail creates documentary evidence that you cancelled on a specific date. If Audm later charges you and disputes your cancellation, you have proof of your cancellation request. Yafee advises taking photographs of the tracking number, receipt, and letter before mailing.
What happens after you cancel Audm
Cancellation takes effect immediately, though access continues until the end of your billing period.
Your access during the notice period
After you cancel, you retain full access to Audm until the last day of your current billing cycle. If you subscribe monthly and cancel on the 15th of the month, you can listen until the end of that month. Annual subscribers receive access through the end of their annual term. You do not receive a pro-rata refund for unused days; you have already paid for that period.
After your access expires
Once your billing period ends, you lose access to all Audm content. Your account remains in the system for 30 days in case you want to reactivate your subscription; after that period, your data may be deleted. Yafee recommends exporting or noting any saved articles or listening history before your access expires if you plan to resubscribe in the future.
Charges after cancellation
If you are charged after your subscription end date, this constitutes an unauthorized charge. Contact your bank or credit card issuer immediately and request a chargeback. Simultaneously, email Audm support with your cancellation confirmation and request an immediate refund. If Audm does not refund the unauthorized charge within 14 days, file a complaint with the Competition Bureau of Canada.
Refund eligibility and how to request one
Canadian consumer law entitles you to refunds under specific circumstances; Audm's own refund policy may be more restrictive than the law allows.
When you are entitled to a refund
You are entitled to a refund if Audm fails to deliver the service substantially as advertised. Examples include: the app crashes repeatedly, narration is unavailable for most articles, content is outdated or missing, or Audm is inaccessible for extended periods. You are also entitled to a refund if you cancel within 14 days of subscribing (this is a cooling-off period under federal consumer protection rules).
Furthermore, if your subscription was charged without your authorization, you are entitled to a full refund of all unauthorized charges. If Audm processes a charge after you cancelled, that charge is unauthorized.
How to request a refund from Audm
- Email Audm support with the subject line: Refund Request.
- Include:
- Your account email address and full name.
- The date you subscribed and the date you cancelled.
- The date(s) and amount(s) of any charges you dispute.
- A clear explanation of why you believe you are entitled to a refund (service failure, cancellation within 14 days, unauthorized charge, or breach of contract).
- Attach screenshots of your account, billing confirmations, and cancellation confirmations.
- Request a response within 14 days.
- Send a follow-up email if you do not receive a response within 14 days.
If Audm denies your refund
If Audm refuses to refund you or does not respond within 30 days, file a formal complaint with the Competition Bureau of Canada. The Competition Bureau investigates unfair business practices, including wrongful billing and failure to honour cancellation requests. You can file a complaint online at competitionbureau.gc.ca or by phone at 1-800-348-5358 (toll-free in Canada).
Yafee also recommends disputing the charge through your bank or credit card issuer if Audm fails to refund you within 30 days. Your financial institution can reverse the charge while the dispute is investigated.
Common cancellation mistakes to avoid
Cancellation is straightforward, but small errors can leave your subscription active and charges continuing-avoid these pitfalls.
Mistake 1: cancelling in the wrong location
If you subscribed through Apple App Store, you must cancel through Apple App Store settings, not through the Audm app. If you subscribed on the Audm website, cancelling in the app may not work. Using the wrong channel means your cancellation request never reaches Audm's billing system, and your subscription continues. Always verify where you subscribed (check your email confirmation or bank statement to see which platform charged you) and cancel through that exact channel.
Mistake 2: assuming the app deletion equals cancellation
Deleting the Audm app from your phone does not cancel your subscription. The subscription remains active in your app store account, and charges continue. You must cancel through your account settings (Apple ID, Google Play, or Audm website), not through the app itself.
Mistake 3: cancelling too late in your billing cycle
If you cancel after your renewal date has passed, you have already been charged for the next cycle and your cancellation applies only to that future cycle. For example, if your billing date is the 1st of each month and you cancel on the 5th, you were charged on the 1st for the upcoming month. You lose that payment. Cancel at least two days before your billing date to avoid an unwanted renewal charge.
Mistake 4: not keeping confirmation receipts
After you cancel, Apple, Google, or Audm send a confirmation email. If you later dispute a charge or Audm claims you never cancelled, you need that confirmation email to prove otherwise. Screenshot or forward the confirmation to yourself or a backup email account. Yafee advises keeping these records for at least one year.
Mistake 5: ignoring retention offers
After you request cancellation, Audm or the app store may offer a discount to keep your subscription active. Unless you genuinely want to remain subscribed, ignore these offers. Accepting a discount means your subscription continues and you will be charged again at full price when the discount period ends.
Comparison: Audm versus alternative services
Before you cancel, consider whether a competitor service better suits your needs and budget.
Audm and its alternatives
| Service | Cost (monthly) | Content type | Free tier |
|---|---|---|---|
| Audm | $12.99 CAD | Long-form journalism from major publications | No |
| Apple Podcasts+ | $9.99 CAD | Podcasts and select audio shows | Yes (limited) |
| Spotify Premium | $11.99 CAD | Music, podcasts, audiobooks | Yes (ad-supported) |
| CBC Gem | Free, $11.99 CAD for ad-free | Canadian news, documentaries, audio content | Yes |
| The New Yorker app | $17.99 CAD (monthly) | Magazine articles, some audio | No |
| Scribd | $14.99 CAD | Books, magazines, audiobooks, podcasts | No |
If you want long-form journalism specifically, Audm remains the most direct option. Conversely, if you listen to podcasts as much as journalism, Spotify Premium or Apple Podcasts+ may offer better value. CBC Gem is an excellent free Canadian alternative for news and documentary audio content.
How yafee helps you cancel subscriptions
Subscription management can feel overwhelming, particularly when services obscure cancellation steps or demand formal letters. Yafee simplifies this process by providing clear, legally-grounded instructions for cancelling Audm and hundreds of other subscription services across Canada.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and understand their consumer rights under Canadian law. Our guides translate complex contract language into actionable steps, cite the relevant legislation protecting you, and connect you with the regulatory bodies that enforce those protections.
When you use Yafee to cancel Audm, you receive a step-by-step checklist tailored to your billing platform (Apple, Google, or Audm website), confirmation templates to email support, and documentation templates for formal cancellation requests. If Audm refuses to cancel or disputes your refund, Yafee provides templates to escalate your complaint to the Competition Bureau of Canada.
Your cancellation checklist
- Confirm which platform you subscribed through (Apple App Store, Google Play, or Audm website).
- Take a screenshot of your account showing your subscription status, billing date, and amount.
- Cancel using the method specific to your platform (provided in the "How to cancel" section above).
- Screenshot your cancellation confirmation email from Apple, Google, or Audm.
- Verify that your account shows a cancellation status (not "active" or "renewal pending").
- Check your next billing date; ensure no renewal charge appears on your statement after that date.
- If a charge appears after cancellation, dispute it with your bank and email Audm support immediately.
- Keep all confirmation emails and screenshots for at least 12 months.
Your next step: cancel Audm today
Cancelling your Audm subscription takes fewer than five minutes through Apple, Google, or the Audm website. Select the method that matches where you subscribed, follow the step-by-step instructions above, and confirm that your cancellation status appears in your account settings.
If you experience resistance from Audm, if your cancellation is denied, or if you are charged after cancellation, reference your consumer rights under Canada's Competition Act and provincial consumer protection statutes. Your right to cancel and receive a refund (where applicable) is backed by law. Yafee provides complaint templates and escalation guidance to help you enforce those rights if Audm refuses to comply.
Start your cancellation now using the method above. Yafee has guided thousands of Canadian consumers through subscription cancellations, disputes, and refund claims-and we are here to ensure your cancellation is processed correctly and documented for your protection.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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