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Frequently asked questions
Cancel Audm: Step-by-Step Guide
How to cancel your Audm subscription: australian consumer guide
Why you might want to cancel Audm
Audm was a premium audio subscription service that delivered professionally narrated longform journalism and magazine articles on demand. The New York Times Company acquired Audm in 2020, and the service has since been integrated into NYT Audio. This means the standalone app no longer operates in Australia, leaving many subscribers paying for a service they cannot access.
If you hold an active Audm account, you may still be charged monthly fees despite the app being unavailable in your region. Whether you discovered duplicate subscriptions, cannot log in anymore, or simply prefer alternatives, understanding your cancellation rights under Australian Consumer Law is essential. Yafee specialises in helping consumers navigate subscription cancellations and recover refunds for services that no longer deliver what you paid for.
Common reasons australian users cancel Audm
The primary reason subscribers cancel is the service's unavailability. Since Audm's standalone app is no longer available for download or use, you cannot access the content you are paying for. Some subscribers discover they are being charged through multiple channels simultaneously after the transition to NYT Audio. Others receive no clear notification about the service merger and only realise they have lost access when attempting to use the app.
The current state of Audm and what it means for you
Audm as a standalone service has been retired. The original app is no longer downloadable, and all content has been moved to the New York Times' broader audio platform. However, legacy accounts may continue to generate recurring charges on your payment method. This creates a significant consumer protection issue: you cannot use the service, yet your credit card or app store account continues to be billed.
Australian consumer law and your cancellation rights
Australian Consumer Law provides explicit protections when a service becomes unavailable or fails to deliver as promised.
Your legal position under australian consumer law
The Australian Consumer Law (ACL), administered by the Australian Competition and Consumer Commission (ACCC), states that services must be provided with due care and skill, and must match their description. If Audm is no longer available as a standalone app in your region, the service has fundamentally failed to meet this obligation. You are entitled to request a full refund for any charges incurred since the service became inaccessible. This right exists independent of any cancellation timeframe because the unavailability itself constitutes a breach of the consumer guarantee.
Your refund entitlements
Under ACL section 139A, you can claim a refund if a service fails to comply with consumer guarantees. You do not need to have cancelled within a specific window. The fact that Audm no longer exists as a standalone service is grounds for a refund claim covering all charges since its retirement. Keep detailed evidence of every charge: email receipts, app store transaction histories, bank statements, and screenshots showing the app is no longer available in your region. This documentation will support your refund claim if the rights holder initially refuses.
How to cancel your Audm subscription
Audm is no longer operated as a standalone service, which means the standard in-app cancellation method no longer works. You must contact the original rights holder directly in writing.
Step 1: collect your account information
Before you send a cancellation request, gather all the evidence and account details you will need. This makes your request more credible and gives the rights holder fewer reasons to delay processing your cancellation.
- Write down the email address associated with your Audm account
- Note the payment method linked to your subscription (Apple App Store, Google Play, credit card, or PayPal)
- Record the date of your most recent charge
- Take screenshots showing that the Audm app is no longer available in the Australian app store
- Export a list of all charges from your app store account or payment provider over the past 12 months
- Keep any confirmation emails you received when you originally signed up for Audm
Step 2: prepare your written cancellation request
Write a formal, clear cancellation request. The rights holder is Listen In Audio, Inc., the registered owner of the Audm trademark. Your request should be direct and include specific information.
- State clearly at the top: "I request immediate cancellation of my Audm subscription"
- Include your full account email address and any account ID number visible in your records
- Provide the payment method used for your subscription
- List the date of your most recent charge
- Explain that the Audm app is no longer available in Australia and you cannot access the service
- Reference the Australian Consumer Law and your right to cancel an unavailable service
- Request confirmation of cancellation and a full refund for any unused portion of your subscription
- Include your preferred contact method (email or phone number)
Step 3: send your cancellation request to the rights holder
Send your written request by post to the registered address of Listen In Audio, Inc. Use registered post or a tracked courier service so you have proof of delivery. This is critical evidence if you later need to escalate your complaint to the ACCC.
| Contact method | Details |
|---|---|
| Mailing address | Listen In Audio, Inc., 580 Harrison Ave Ste 3W, Boston, MA 02118, USA |
| Method | Registered post or tracked international courier |
| Expected processing time | 7-14 business days from receipt |
| Evidence required | Proof of delivery receipt |
Step 4: follow up if you do not receive a response
Wait 14 business days after the registered post delivery date. If you have not received a cancellation confirmation by then, send a follow-up letter or email referencing your original request and the delivery proof. Yafee recommends keeping a detailed timeline of all communication attempts in case you need to escalate to the ACCC.
- Send a second written request, marked "FOLLOW-UP"
- Reference the date and tracking number of your original request
- Reiterate your cancellation demand and refund entitlement under Australian Consumer Law
- State that if you do not receive a response within 7 business days, you will lodge a complaint with the ACCC
Step 5: escalate to the australian competition and consumer commission if needed
If Listen In Audio, Inc. refuses to process your cancellation or acknowledge your request after 21 days, lodge a formal complaint with the ACCC. The ACCC has enforcement powers to compel the company to honour your cancellation and process a refund.
- Visit the ACCC website at www.accc.gov.au
- Select "Lodge a complaint" and choose "Subscription or billing issues"
- Provide all documentation: your cancellation request, proof of postage, payment records, and screenshots of the unavailable app
- Explain that you have been charged for an inaccessible service in breach of Australian Consumer Law
- The ACCC will contact the rights holder on your behalf and investigate
Understanding your refund timeline
The time it takes to receive a refund depends on how quickly the rights holder processes your cancellation and the payment method used.
| Cancellation stage | Timeline |
|---|---|
| Initial request sent by registered post | Arrives within 7-14 days (international) |
| Rights holder processes cancellation | 7-14 business days from receipt |
| App store refund issued | 5-10 business days |
| Credit card refund processed | 3-5 business days |
| Direct bank transfer refund | 1-2 business days |
| ACCC complaint escalation (if needed) | 10-30 business days |
Common mistakes to avoid when cancelling
Cancelling Audm can feel frustrating because the service no longer exists and the process is not automated. However, clarity and documentation are your strongest tools for a successful cancellation.
Mistake 1: cancelling only through the app store
If you initially subscribed through the Apple App Store or Google Play, you might assume cancelling there is sufficient. It is not. The app is no longer available, and app store cancellations do not reach the rights holder. You must send a formal written request to Listen In Audio, Inc. directly to ensure your subscription is terminated at the source.
Mistake 2: failing to document the app's unavailability
Screenshots showing that Audm no longer appears in the Australian app store are crucial evidence. They prove the service is genuinely unavailable and support your refund claim. Without them, the rights holder may argue the service is still operational in another region or claim you simply stopped using it.
Mistake 3: sending email requests only
Email requests to the Boston address may be ignored or lost. Registered post provides proof that your request was delivered to the correct address. This evidence is essential if you need to escalate your complaint to the ACCC.
Mistake 4: not referencing australian consumer law in your request
Stating that you are a consumer in Australia with rights under the ACL adds legal weight to your cancellation request. The rights holder is more likely to respond promptly if they understand you are aware of your protections.
What happens after your cancellation is processed
Once your cancellation is confirmed, specific actions follow to ensure you are no longer charged and receive your refund.
Verify your refund has been issued
Check your payment method 5-10 business days after cancellation confirmation. If you subscribed through the Apple App Store, check your account's purchase history. Refunds may appear as a credit to your account rather than a direct transfer. Contact your payment provider if the refund does not arrive within the timeframe specified in the cancellation confirmation.
Stop future charges from recurring
In some cases, the rights holder may process the cancellation but fail to stop future recurring charges. Monitor your payment method over the next 30 days. If you are charged again, contact your bank or app store immediately and dispute the charge as unauthorised, citing the cancellation confirmation you received. Yafee recommends setting a phone reminder to check your statement 7 days after the expected refund date.
Keep your cancellation confirmation permanently
Store the written cancellation confirmation, proof of postage, and refund receipt in a safe folder. If disputes arise later, this documentation proves you cancelled in good faith and acted within your consumer rights.
Pricing and charge history
Understanding what you were charged for helps you calculate the refund owed.
| Subscription tier | Approximate monthly cost (AUD) | Billing cycle |
|---|---|---|
| Audm standard | $12-16 | Monthly |
| Annual prepayment | $120-180 | Yearly |
| New York Times bundle (includes Audm content) | Variable | Monthly or yearly |
| Trial period | Free | 30 days (typically) |
If you were charged after Audm became unavailable, every charge from that date forward is eligible for refund under Australian Consumer Law. Use your app store or bank statement to identify exactly when the service became inaccessible to you, and request a refund covering all charges from that point onward.
Comparison: Audm versus current alternatives
If you are cancelling Audm because you want a different audio journalism service, consider these alternatives available to Australian subscribers.
| Service | Focus | Cost (AUD) | Best for |
|---|---|---|---|
| New York Times Audio | NYT journalism in audio format | Free or $15+ (bundle) | Free access to NYT content |
| Audiobooks Plus | Audiobooks and narrated articles | $12-14 | Diverse content library |
| The Guardian audio app | Guardian journalism in audio | Free or donation-based | Independent news coverage |
| Scribd | Books, articles, podcasts | $14-18 | Broad media access |
Your contact information for cancellation
Send your written cancellation request to the registered owner of the Audm trademark, Listen In Audio, Inc. Use registered post to ensure proof of delivery.
Listen In Audio, Inc.
580 Harrison Ave Ste 3W
Boston, MA 02118
USA
Include your account email, payment method details, and explicit reference to Australian Consumer Law in your letter. Yafee has helped thousands of Australian consumers cancel outdated or unavailable subscriptions and recover refunds by following these exact steps. If the rights holder does not respond within 21 days, escalate your complaint to the Australian Competition and Consumer Commission at www.accc.gov.au. The ACCC has the power to compel the company to honour your cancellation and process a refund, ensuring that you are no longer charged for a service that no longer exists in your region.