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Frequently asked questions
Cancel Dribbleup: The Right Way
How to cancel your Dribbleup membership and protect your rights in canada
What Dribbleup is and why cancellation matters
Dribbleup sells smart sports equipment-think connected basketballs and training devices-that pair with a mobile app and a paid membership. Your membership unlocks access to live and on-demand training content designed for your skill level. The service charges either monthly at $22.99 CAD or annually at $149.00 CAD, and renewal happens automatically unless you cancel before your renewal date.
You might be considering cancellation because the equipment underperformed your expectations, the training content doesn't suit your needs, or you've simply moved on to other activities. Whatever your reason, cancelling promptly stops unwanted renewal charges from hitting your account. At Yafee, we help thousands of Canadian consumers navigate subscription cancellations with confidence and speed. Understanding your options means taking control of your wallet and your data.
Common reasons people cancel Dribbleup
Members cancel for several practical reasons. Equipment may not deliver the promised results, or training content may not match your skill level. Technical issues with the app, loss of interest in the sport, or preference for in-person coaching all drive cancellations. Cost relative to actual usage is another factor-many customers find the annual charge steep when they use the service sporadically.
The financial risk of delay
Missing your cancellation deadline by a single day means paying for an entire month or year you may not use. If your renewal date is tomorrow and you procrastinate today, $22.99 CAD or $149.00 CAD will charge automatically. Yafee recommends acting within your window-whether that's 10 days under provincial consumer protection law or 30 days under Dribbleup's money-back guarantee-to avoid this trap.
Your consumer rights under canadian law
Canadian consumer protection legislation grants you specific cancellation rights that override Dribbleup's standard terms if those terms conflict with the law.
British columbia's 10-day cancellation right
If you live in British Columbia, the Business Practices and Consumer Protection Act gives you the statutory right to cancel your initial subscription within 10 days of starting it-no reason required. You must contact Dribbleup in writing within that window. Email [email protected] and include your account details, full name, and order number. Dribbleup must honour this cancellation and process any refund within 30 days. This is a non-negotiable consumer right, and the company cannot impose penalties or restocking fees.
Ontario's 10-day cooling-off period
Ontario residents benefit from the Consumer Protection Act, which mandates a 10-day cooling-off period starting when you receive written Terms and Conditions or when the service becomes available-whichever comes first. During this window, you may cancel for any reason. Dribbleup must refund all payments within 15 days and return any goods under a trade-in arrangement if applicable. This protection applies regardless of whether you signed a contract online or in person.
Dribbleup's 30-day money-back guarantee
Beyond provincial law, Dribbleup offers a 30-day money-back guarantee covering both the physical product and your membership if you cancel within 30 days of delivery and follow the required return process. You cancel the membership first through your account portal, then return the smart equipment within 14 days in original condition with all parts. Keep your shipping tracking number and proof of delivery. Yafee advises using this window actively if you're uncertain-it's your real safety net beyond statutory rights.
Your legal position
You hold powerful consumer rights. If you cancel within 10 days in British Columbia or Ontario, provincial law overrides any Dribbleup contract terms. The company cannot charge you cancellation fees, demand equipment return before refunding, or delay your refund beyond the statutory window. If Dribbleup refuses to honour these rights, you can file a complaint with the British Columbia Office of the Ombudsperson or Ontario's Consumer Protection Authority.
Cancellation methods and where to start
Your cancellation route depends on how you purchased the subscription and which platform holds your account.
Cancelling through dribbleup's website (primary method)
This method gives you the clearest proof of cancellation and the fastest processing.
- Navigate to account.dribbleup.com and sign in with your email address and password
- If you've forgotten your password, click "Forgot password" and follow the reset email sent to your inbox
- Locate your subscription or membership section-this usually appears on your account dashboard or under "Billing"
- Select the option to "Cancel membership" or "Manage subscription"
- Read any confirmation message Dribbleup displays-some ask you to confirm cancellation a second time
- Complete the cancellation by clicking "Confirm cancellation" or the equivalent button
- Dribbleup will display a confirmation message and send a confirmation email to your registered address
- Screenshot this confirmation page immediately or save the confirmation email
- Do not close the browser until you see the final confirmation
- Check your email within 5 minutes for a cancellation receipt
- If you don't receive a confirmation email within 10 minutes, return to your account and verify the membership shows as "Cancelled"
Cancelling by email
If the website method fails or you prefer written proof, email Dribbleup directly.
- Compose an email to [email protected] with subject line: "Membership Cancellation Request"
- Include the following information in the email body
- Your full name as registered on the account
- Email address associated with your Dribbleup account
- Account number or order number (found in your account dashboard or past emails)
- Specific request: "I request immediate cancellation of my Dribbleup membership effective today"
- Your phone number for confirmation purposes
- Send the email from the same email address registered to your Dribbleup account
- This prevents delays caused by email address mismatches
- Yafee recommends sending this email using certified mail with read receipt enabled through your email provider, or taking a screenshot of the sent email with timestamp and recipient address visible
- Expect a confirmation email within 2 business days
- If you don't receive confirmation within 3 business days, follow up with a second email and reference your original message date
Cancelling via apple app store or google play store
If you subscribed through a mobile app rather than directly through Dribbleup's website, you must cancel through the app store where you purchased.
- On iPhone: Open the App Store, tap your profile icon, select "Subscriptions," then find Dribbleup and tap "Manage"
- Tap "Cancel Subscription" and confirm
- Screenshot the cancellation confirmation
- On Android: Open Google Play Store, tap your profile icon, select "Payments and subscriptions," then "Subscriptions"
- Find Dribbleup and tap "Cancel subscription"
- Screenshot the cancellation confirmation
- Notify Dribbleup by email at [email protected] that you've cancelled through the app store
- Include your account details and the cancellation date from the app store
- This prevents Dribbleup from attempting to charge you through a backup payment method
Timeline and what happens after cancellation
Understanding the cancellation timeline prevents confusion and catches errors early.
Immediate after you cancel
You receive a confirmation email from Dribbleup (usually within 24 hours if you cancelled online). This email serves as your proof of cancellation and should confirm the date your membership ends. Yafee advises saving this email to a dedicated folder or taking a screenshot with the full timestamp visible. Your access to training content and app features typically remains active until the end of your current billing cycle-so if you cancel mid-month with a monthly membership, you can still use the service until your renewal date would have occurred.
Your access during the notice period
Most memberships remain active until the end of the current billing period. You can still access all training content and app features even after you've submitted a cancellation request. You don't lose anything by cancelling early. If your renewal date is 30 days away and you cancel today, your membership continues for those 30 days, then automatically expires-no further charges apply.
Your refund window
Under Canadian consumer protection law, Dribbleup must refund prepaid amounts if you cancel within 10 days of purchase (British Columbia and Ontario). The company processes refunds within 15 days. Check your bank or credit card statement 15 to 20 days after cancellation to confirm the refund posted. If you don't see the refund by day 20, contact your bank-sometimes refunds appear as separate line items rather than reversals.
Refund eligibility and recovery
Your refund depends on when you cancel relative to key dates.
Refunds within the 10-day statutory window
If you cancel within 10 days of purchase (in British Columbia or Ontario), you're entitled to a full refund of all charges, including membership fees. Dribbleup must process this within 15 days of receiving your cancellation. No restocking fee, no processing fee, no penalty applies. The company cannot require you to return the physical equipment before issuing the refund, though you may need to return it later if the guarantee period permits.
Refunds between day 11 and 30 (money-back guarantee)
Dribbleup's 30-day money-back guarantee covers both the equipment and membership fees if you cancel within 30 days of delivery. You must return the smart equipment in original condition within 14 days of your cancellation request. Ship the equipment back to Dribbleup's returns address using a tracked carrier-keep your tracking number. Once Dribbleup receives and inspects the equipment, you'll receive a refund within 7 to 10 business days. Yafee recommends photographing the equipment before you ship it to document its condition in case a dispute arises.
Cancellations after day 30
If you cancel after the 30-day window, you forfeit the money-back guarantee and lose all prepaid fees. The membership ends at your next renewal date, and no refund applies. This is why the 30-day window is critical-use it strategically if you're uncertain about the product or service.
Defective equipment warranty
If your smart equipment develops defects in materials or workmanship within 45 days of purchase, you're covered by Dribbleup's defect warranty. Contact [email protected] with photos of the defect and your proof of purchase. Dribbleup will offer either a replacement or refund at its discretion. Keep your original packaging and documentation to support a claim.
Pricing and renewal charges
Understanding Dribbleup's pricing structure helps you calculate the true cost of delaying cancellation.
| Plan type | Monthly charge | Annual charge | Renewal frequency |
|---|---|---|---|
| Standard monthly | $22.99 CAD | N/A | Every 30 days |
| Standard annual | N/A | $149.00 CAD | Every 12 months |
| Free trial (if offered) | $0.00 CAD | Converts to paid plan | After trial period |
If your renewal date arrives and you haven't cancelled, your payment method charges automatically. Missing your cancellation deadline by one day costs you a full month ($22.99) or year ($149.00). Yafee's approach: set a phone reminder for 5 days before your renewal date so you have time to cancel without rush.
Common mistakes that delay or block cancellation
Cancellations usually process smoothly, but a few traps can derail your request-here's how to avoid them.
Using the wrong email address
If you email your cancellation request from an email address different from the one registered to your account, Dribbleup may reject it or delay processing. Always send cancellation emails from your registered account email address. If you've changed email addresses, update your account in the settings section first, then send your cancellation request from the new address with a note that your account was previously associated with a different email.
Forgetting to cancel app store subscriptions
Many users cancel their membership on Dribbleup's website but forget to cancel the app store subscription. The app store continues charging even though your membership is cancelled. You must cancel in both places. After you cancel through the website, immediately go to your iPhone or Android settings and cancel the app store subscription using the steps outlined above.
Not waiting for confirmation
Clicking "cancel" and assuming it's done leaves you vulnerable. Wait for the confirmation message to appear on screen and the confirmation email to arrive. If either fails, follow up immediately by email or contact support. Yafee advises taking a screenshot of the cancellation confirmation page before closing your browser.
Cancelling too close to the renewal date
If you cancel on the same day your renewal charge processes, the charge may post before your cancellation takes effect. Your bank processes the charge first, then your cancellation is processed separately. Cancel at least 2 to 3 days before your renewal date to ensure the cancellation registers in time. Check your renewal date in your account settings-it's usually listed next to "Next billing date" or similar.
Ignoring refund deadlines
Once you cancel, monitor your bank account for the refund. If 20 days pass and the refund hasn't appeared, contact your bank and Dribbleup simultaneously. Provide both parties with your original cancellation confirmation email and your account details. Banks sometimes misclassify refunds, so your bank support team can trace the transaction and confirm whether Dribbleup sent it.
Steps to take after your cancellation is confirmed
Cancellation doesn't end once the confirmation email arrives-a few follow-up steps protect you from future surprises.
Verify the cancellation in your account
Log into account.dribbleup.com 24 hours after you cancel and check your membership status. It should show "Cancelled" or "No active membership." If it still shows "Active," something went wrong. Contact Dribbleup immediately by email and reference your cancellation confirmation.
Monitor your bank statement
Check your credit card or bank account statement 10 to 15 days after cancellation. If Dribbleup attempts another charge after you've cancelled, contact your bank and dispute the charge. Provide your cancellation confirmation as evidence. Most banks reverse fraudulent recurring charges within 5 to 10 business days.
Delete the app if you no longer use it
Once your membership ends, you lose access to training content anyway. Delete the Dribbleup app from your phone to avoid accidentally reactivating it or accidentally tapping it. This also reclaims storage space on your device.
Request your data if needed
If you want Dribbleup to delete your personal data after cancellation, send a separate request to [email protected]. Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Dribbleup must respond within 30 days. The company may retain some data for legal or tax purposes, but it must delete non-essential personal information upon request.
Equipment return and 30-day money-back guarantee
If you purchased physical equipment alongside your membership and want to use the money-back guarantee, follow this process carefully.
Step 1: cancel your membership first
Use the website or email method described above to cancel your membership. Dribbleup will email you a confirmation. This step must happen before or simultaneously with your equipment return.
Step 2: prepare the equipment for return
The equipment must be in original condition with all parts included. Check your original box for any accessories, charging cables, or documentation that came with it. Photograph the equipment from multiple angles before you pack it. This protects you if Dribbleup claims the equipment arrived damaged.
Step 3: obtain the return shipping address
Check your confirmation email or the original packaging for Dribbleup's return address. If it's not listed, email [email protected] and ask for the returns address. Write this address clearly on your package.
Step 4: ship the equipment back
Use a tracked carrier such as Canada Post, UPS, or FedEx. Purchase tracking insurance if the equipment value exceeds $100 CAD. Keep your tracking number and shipping receipt. Ship the equipment within 14 days of your cancellation request to meet the money-back guarantee window.
Step 5: confirm receipt and claim your refund
Forward your tracking number to Dribbleup by email once you've shipped the package. Dribbleup will confirm receipt when the package arrives at their facility. Once inspected, you'll receive a refund within 7 to 10 business days to your original payment method. If 10 business days pass and you haven't received the refund, contact Dribbleup and your bank to trace it.
What to do if Dribbleup refuses to cancel
If you've followed all steps and Dribbleup ignores your cancellation request or denies your refund, consumer protection authorities in Canada have your back.
British columbia residents
File a complaint with the British Columbia Office of the Ombudsperson or the Consumer Protection Authority in your region. Provide your cancellation confirmation email, proof that Dribbleup continued charging after cancellation, and copies of your bank statements showing the charges. The ombudsperson can investigate whether Dribbleup violated the Business Practices and Consumer Protection Act.
Ontario residents
Contact Ontario's Consumer Protection Authority or file a complaint at Ontario.ca/consumercomplaint. Provide the same documentation: cancellation confirmation, proof of charges after cancellation, and bank statements. Ontario's authority can compel Dribbleup to refund your money and may levy fines against the company for violating the Consumer Protection Act.
Other provinces
Contact your provincial consumer protection office or ombudsperson. Each province has equivalent legislation protecting your right to cancel subscriptions. Yafee has seen regulators enforce these rules successfully across Canada-your complaint carries real weight.
Chargeback through your bank
If Dribbleup continues charging after you've cancelled, contact your bank and request a chargeback. Provide your cancellation confirmation email as evidence. The bank will investigate and typically reverse the charges within 30 days. This action notifies Dribbleup that you dispute the charge and may prompt them to honour your cancellation request to avoid further disputes.
Key actions to take right now
You now have the knowledge and legal backing to cancel Dribbleup confidently. Here's your action checklist to stay on track.
| Action | Deadline | Why it matters |
|---|---|---|
| Log into your account and check your renewal date | Today | Know exactly when the next charge will hit |
| Submit your cancellation via website or email | At least 2-3 days before renewal | Ensures the cancellation registers before the charge posts |
| Receive and save the cancellation confirmation email | Within 24 hours of request | Your legal proof of cancellation |
| Cancel your app store subscription (if applicable) | Within 24 hours of website cancellation | Stops double charging from the app store |
| Monitor your bank statement for refund | 15-20 days after cancellation | Catches unauthorized charges and confirms refund receipt |
| Dispute any unauthorized charges with your bank | Within 30 days of charge | Banks process chargebacks faster when you act within this window |
Summary and next steps
Cancelling your Dribbleup membership is straightforward when you follow the correct legal pathway and verify each step. Canadian consumer protection law-specifically the Business Practices and Consumer Protection Act in British Columbia and the Consumer Protection Act in Ontario-guarantees your right to cancel within 10 days of purchase with a full refund. Dribbleup's 30-day money-back guarantee extends this window and covers both the app membership and physical equipment if you return it in original condition.
Use the website cancellation method for speed and clarity, or send a certified email for a permanent record. Monitor your account and bank statement to confirm the cancellation took effect and the refund posted. If Dribbleup ignores your request, escalate to your provincial consumer protection authority-they enforce these laws and will compel a refund if the company acts unlawfully.
Yafee has helped thousands of Canadian consumers cancel gym and fitness memberships like Dribbleup, recover refunds, and avoid surprise charges. By understanding your rights and following the procedural steps outlined here, you're protecting both your account security and your wallet. The cancellation process takes minutes when you act decisively-don't delay beyond your renewal date.
Take action today. Log into your account, identify your renewal date, and submit your cancellation request now if you've decided to move on. Yafee is here to ensure you understand every step and to remind you that consumer protection law puts the power in your hands, not the company's. For more guidance on cancelling other subscriptions or understanding your consumer rights, visit Yafee.com.
Contact information
Dribbleup customer support:
Email: [email protected]
Website: account.dribbleup.com
British Columbia consumer complaints:
Office of the Ombudsperson: bcombudsperson.ca
Consumer Protection BC: bccpa.ca
Ontario consumer complaints:
Consumer Protection Authority: ontario.ca/consumercomplaint
ServiceOntario: serviceontario.ca
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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