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Frequently asked questions
Cancel Dribbleup: The Right Way
How to cancel your Dribbleup membership and recover your money: the australian consumer's guide
What Dribbleup is and why you might want to cancel
Dribbleup pairs physical smart training equipment-basketballs, soccer balls, boxing gloves-with a membership app that delivers live and on-demand coaching sessions. You purchase the hardware once, then pay a recurring membership fee to unlock training content. The subscription model means your hardware investment and ongoing costs are linked together, which can make cancellation feel complicated if you're no longer using the app or equipment.
Whether you've lost interest in the training sessions, found a cheaper alternative, or simply cannot justify the ongoing expense, cancelling your Dribbleup membership is your right as an Australian consumer. The challenge lies in navigating the different cancellation paths depending on where you originally subscribed. Yafee has helped thousands of consumers understand their options and exit cleanly, so you stop paying for something you're not using.
Understanding the Dribbleup subscription model
Dribbleup's All-Access Membership is required to use any training content in the app. When you buy hardware from Dribbleup, a membership often comes bundled or triggered automatically. Your bill then recurs monthly or annually unless you actively cancel. The company's help pages make this clear, but the real complexity emerges when your subscription came from a third-party app marketplace like Apple App Store or Google Play, rather than directly from Dribbleup.
Why cancellation can feel tricky
The friction point is that Dribbleup operates on two separate billing systems: direct subscriptions (managed through their account portal) and marketplace subscriptions (managed through Apple or Google). Where you subscribed determines who processes your cancellation and whether refunds are available. Many customers do not realise this distinction until they try to cancel and hit a wall, which is exactly the kind of trap Yafee exists to help you avoid.
Subscription plans and typical pricing for Dribbleup in australia
Dribbleup publishes limited Australian pricing on its main website, so actual costs vary depending on your app platform and any active promotions.
| Plan | Billing cycle | Typical AUD price |
|---|---|---|
| All-Access membership (monthly) | Monthly | A$24.99 - A$27.99 |
| All-Access membership (annual) | Annual | A$199.00 |
| Hardware (e.g. smart basketball) plus bundled membership | One-time purchase plus recurring membership | Varies; membership starts on delivery |
Prices shown are taken from app marketplace listings and may vary with local taxes, regional promotions, or currency conversion. If you purchased directly from Dribbleup, your invoice should show your exact billing amount and cycle.
What your subscription actually covers
The All-Access Membership unlocks live and on-demand training sessions, performance tracking, and coaching features via the Dribbleup app. You cannot access any training content without an active membership, even if you own the physical hardware. This is critical because it means cancelling your membership immediately locks you out of the app, regardless of equipment you have purchased.
Your consumer rights under australian law
Australian Consumer Law (part of the Competition and Consumer Act 2010) protects you when you buy services like app memberships, even though Dribbleup is a United States-based company operating in Australia.
Your legal position
You have statutory rights to a refund if the service is faulty, unsafe, or not as described. You may also have cooling-off rights depending on how you purchased. Under the Competition and Consumer Act 2010, you are entitled to cancel a subscription service within a reasonable period if Dribbleup has not made the terms of cancellation clear at the point of purchase. The Australian Competition and Consumer Commission (ACCC) enforces these rights.
The 30-day money-back guarantee
Dribbleup advertises a 30-day money-back guarantee specifically for first-time hardware purchases. This means if you purchase a smart basketball or other equipment for the first time, you can request a refund within 30 calendar days of purchase if you are not satisfied. This guarantee applies to hardware only, not standalone membership renewals. Nevertheless, you must initiate the refund request within this window; Dribbleup will not refund automatically after 30 days have passed.
How to cancel your Dribbleup membership
Cancellation method depends on where your subscription is active: directly through Dribbleup's website, via Apple App Store, or via Google Play Store.
Step 1: identify where you subscribed
Check your payment method and billing history. Open the Dribbleup app and navigate to your account settings. Look for a receipt or confirmation email from your original purchase. If you subscribed through your Apple or Google account, you will not have cancellation options within the Dribbleup app itself; you must cancel through the app marketplace.
Step 2: cancel a direct Dribbleup subscription
If you subscribed directly through Dribbleup (account.dribbleup.com), follow these steps:
- Log in to your account at account.dribbleup.com using your email and password
- Tap the menu icon (three horizontal lines) in the top left corner
- Select "Cancel Your Membership"
- Review the cancellation message and confirm your cancellation
- Your membership will be cancelled immediately, effective upon confirmation
- Retain your cancellation confirmation email for your records
Yafee advises you to note the cancellation timestamp, as this becomes your proof of cancellation date if a dispute arises with your bank or credit card provider.
Step 3: cancel an apple app store subscription
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management portal. Dribbleup cannot process this cancellation for you.
- Open the Settings app on your Apple device
- Tap your name at the top of the screen
- Select "Subscriptions"
- Tap "Dribbleup"
- Select "Cancel Subscription" and confirm
- Your subscription will end at the renewal date; Apple will not charge you again
- Take a screenshot of the cancellation confirmation for your records
Alternatively, you can manage subscriptions through your Mac by opening the App Store, clicking your profile icon, and selecting "Manage Subscriptions."
Step 4: cancel a google play store subscription
If you subscribed through the Google Play Store on an Android device, cancel through Google's subscription management system.
- Open the Google Play app on your Android device
- Tap the profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Select "Dribbleup"
- Tap "Cancel subscription" and follow the prompts to confirm
- Your subscription will end at the renewal date
- Save or screenshot the cancellation confirmation
Google will not charge you when your renewal date arrives if you have successfully cancelled.
Timeline and when your cancellation takes effect
Cancellation timing depends on your subscription source and billing cycle.
Direct Dribbleup subscriptions
Cancellation through account.dribbleup.com takes effect immediately upon confirmation. You will lose access to your training content and app features within minutes. If your next billing date is approaching, you will not be charged; your membership ends on the day you cancel. If you cancel mid-cycle, you will not receive a pro-rata refund for unused days unless you qualify for the 30-day money-back guarantee on hardware.
Apple app store and google play subscriptions
Cancellation through Apple or Google takes effect at your next renewal date. You will retain access to your membership until that date arrives. For example, if you subscribed on the 15th and your renewal is the 15th of next month, cancelling on the 10th means you keep access until the 15th. After the 15th, you lose access and will not be charged again.
Refunds and your right to recover payments
Refund eligibility depends on how long you have held the subscription, your purchase channel, and whether you purchased hardware within the 30-day guarantee window.
Refunds for hardware purchases under the 30-day guarantee
If you purchased physical equipment (smart basketball, soccer ball, boxing gloves) directly from Dribbleup and have owned it for fewer than 30 calendar days, you can request a full refund of the hardware cost plus any bundled membership fee included in that purchase. Contact Dribbleup's support team via help.dribbleup.com with your order number and request a refund within the 30-day window. Dribbleup will instruct you on returns shipping; you must return the hardware in its original condition.
Refunds for standalone membership subscriptions
Standalone membership renewals are generally not refundable unless the service was faulty or not as described. Under Australian Consumer Law, you may request a refund if Dribbleup failed to disclose cancellation terms clearly, or if the app has a material defect that prevents you from using the service you paid for. If your claim is valid, submit evidence of the fault and your cancellation request to [email protected] or via the help portal. Allow up to 7 business days for a response.
Chargebacks and payment disputes
If Dribbleup refuses a refund and you believe you are entitled to one under Australian Consumer Law, you can dispute the charge with your bank or credit card provider. This process is called a chargeback. Your bank will ask for evidence: screenshots of your cancellation confirmation, correspondence with Dribbleup, and an explanation of why you believe the charge is unauthorised or the service was not as described. Banks typically investigate chargebacks within 30 days. Retain all documentation, including timestamps.
Common mistakes when cancelling Dribbleup
Cancellation is straightforward, but a few missteps can leave you vulnerable to continued charges or missing out on refunds.
Mistake 1: deleting the app instead of cancelling the subscription
Deleting the Dribbleup app does not cancel your subscription. The subscription remains active in your Apple, Google, or Dribbleup account, and you will continue to be charged. You must explicitly cancel through the account portal or app marketplace. After you cancel, deleting the app is fine, but the order matters.
Mistake 2: not checking your app marketplace if you subscribed there
Many users subscribe via Apple or Google without realising that Dribbleup's account portal cannot cancel these subscriptions. You must cancel through the original marketplace. If you log into account.dribbleup.com and see "Cancel Your Membership" greyed out or missing, you subscribed via an app store. Check your Apple and Google subscription lists.
Mistake 3: cancelling just before the renewal date without checking the exact date
Apple and Google subscriptions cancel at the next renewal date, not immediately. If you cancel on the 28th and your renewal is the 1st, you have only 3 days of access remaining. You will not be charged on the 1st, but you lose access that day. Know your renewal date in advance so you can plan your cancellation timing.
Mistake 4: not requesting refunds within 30 days for hardware
The 30-day money-back guarantee only applies to hardware purchases, and you must request the refund within 30 calendar days of purchase. After day 30, you have no refund entitlement for the hardware cost, though you may still have cancellation rights for the membership itself. Mark the purchase date on your calendar and request a refund before the window closes.
Mistake 5: failing to save cancellation confirmations
Always retain screenshots or emails confirming your cancellation. If you are charged after cancelling, you need proof of the cancellation date to dispute the charge with your bank or escalate to the ACCC. Yafee recommends keeping cancellation confirmations for at least 3 months after your final billing date.
What happens after you cancel
Your access to Dribbleup ends immediately (for direct subscriptions) or at your renewal date (for app store subscriptions), but several administrative steps follow.
Access to your content and data
Once your membership is cancelled, you lose access to all training content, live sessions, and performance tracking data within the app. Any workout history or progress you recorded in Dribbleup will remain in your account if you log back in after reactivating a membership, but you cannot view or download this data after cancellation. If you need to export your data, do so before you cancel.
Charges after cancellation
If you are charged after your cancellation date, contact your bank or credit card provider immediately. Provide your cancellation confirmation and the unwanted charge details. Your bank will investigate. Simultaneously, email Dribbleup at [email protected] with subject line "Unauthorised charge after cancellation" and attach your proof of cancellation. Most erroneous charges are reversed within 5 to 10 business days if you act promptly.
Reactivating your membership
You can reactivate a Dribbleup membership at any time by logging into your account or re-downloading the app and selecting a plan. Reactivation will incur a new charge at the current rate; Dribbleup does not honour previous pricing if you had an older or promotional plan.
Pricing comparison and alternatives
Before you cancel, consider whether a lower-cost plan or temporary pause option suits your needs better.
| Option | Cost | Commitment | Best for |
|---|---|---|---|
| Annual membership | A$199.00 per year | 12 months | Committed users seeking savings |
| Monthly membership | A$24.99 - A$27.99 per month | Month-to-month | Users testing or casual training |
| Pause membership (if available) | No charge during pause | Temporary suspension | Users taking a break but planning to return |
| Cancel and rebuy hardware only | One-time equipment cost only | No recurring charge | Users keeping equipment but not using app |
Yafee recommends checking whether Dribbleup offers a membership pause option before cancelling. A pause suspends your subscription for up to 30 days without charging you, preserving your account data. This option is preferable to cancellation if you plan to return later. Contact help.dribbleup.com to enquire about pause availability on your account.
Escalation: what to do if Dribbleup refuses to cancel
If you attempt to cancel and encounter errors, or if Dribbleup refuses your cancellation request without valid legal reason, escalate formally.
Step 1: document your cancellation attempt
Take screenshots of the error messages or refusal. Record the date, time, and details of your interaction. Save any email responses from Dribbleup support.
Step 2: submit a formal cancellation request in writing
Email [email protected] with subject line "Formal cancellation request" and state clearly: "I request cancellation of my Dribbleup membership effective [today's date]. Please confirm cancellation in writing within 7 business days." Attach screenshots of your previous attempts. Send this email via a method that provides delivery confirmation (Gmail read receipt or similar).
Step 3: escalate to the australian competition and consumer commission
If Dribbleup does not respond within 7 business days or refuses your cancellation, lodge a complaint with the ACCC. Visit accc.gov.au and select "Lodge a consumer complaint." Provide your account details, cancellation request evidence, and explain why you believe Dribbleup has breached Australian Consumer Law. The ACCC will contact Dribbleup on your behalf and investigate. Yafee advises that ACCC intervention often resolves disputes quickly because companies prioritise compliance with regulator communications.
Step 4: dispute the charge with your financial institution
If the ACCC process is slow and you are charged again after your requested cancellation date, lodge a chargeback dispute with your bank. Provide your cancellation request, proof of your formal email to Dribbleup, and the ACCC complaint reference number. Banks treat regulator involvement seriously and will often reverse charges pending investigation.
Your cancellation checklist
Use this checklist to ensure you complete every step correctly and retain evidence of your cancellation.
| Task | Completed | Notes |
|---|---|---|
| Identify subscription source (direct, Apple, or Google) | [ ] | Check confirmation email or app store account |
| Log in to the correct cancellation portal | [ ] | account.dribbleup.com, Apple Settings, or Google Play |
| Select "Cancel Membership" or equivalent | [ ] | Do not simply delete the app |
| Confirm cancellation and take a screenshot | [ ] | Save proof with today's date visible |
| Note your next billing date (if applicable) | [ ] | Verify you are not charged on that date |
| Monitor your account for unexpected charges | [ ] | Check within 5 days of renewal date |
Final steps and support
Cancelling your Dribbleup membership is your consumer right, and you should face no barriers to exercising it. Yafee is committed to making cancellation transparent and straightforward for Australian consumers. If you encounter resistance from Dribbleup or remain unsure about your legal position, Yafee has helped thousands of consumers navigate subscription disputes and secure refunds under Australian Consumer Law.
Retain all cancellation evidence and monitor your next billing statement. If you are charged after cancelling, contact your bank immediately and reference your ACCC complaint number if you have filed one. The ACCC's official contact page (accc.gov.au) provides pathways for escalation if Dribbleup ignores your cancellation request.
Yafee's mission is to empower Australian consumers with clear legal information and practical next steps. Whether you are cancelling Dribbleup or another subscription service, understanding your rights under the Competition and Consumer Act 2010 ensures you keep control of your spending and your data. If you cancel and later wish to reactivate, you can do so at any time, but be aware that promotional pricing may no longer apply. For ongoing support and guidance on consumer rights, visit Yafee.com to access our full library of cancellation guides and legal resources tailored to Australian consumers.