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Frequently asked questions
Cancel Disc Golf Network: The Right Way
How to cancel Disc Golf Network in australia and regain control of your subscription
What is Disc Golf Network
Disc Golf Network is a subscription video streaming service for disc golf enthusiasts who want live tournament coverage and on-demand replay access. The platform broadcasts the Disc Golf Pro Tour, selected PDGA major championships, and curated highlight compilations across three membership tiers, each offering different simultaneous stream limits and premium event access. If you subscribed to follow tournament season or specific competitors, you may now be reassessing whether the recurring monthly charge aligns with your actual viewing habits.
How the service operates
You pay a recurring subscription fee-either monthly or annually-and receive access to live broadcasts during tournament weekends, archived match replays available on demand, and occasionally exclusive pay-per-view final round coverage. The platform provides three core subscription tiers, each with distinct viewing permissions and device restrictions. PDGA members frequently qualify for significant discounts or even complimentary Basic tier access if they link their PDGA account before purchasing.
Who subscribes and why they do
Regular subscribers are typically dedicated disc golfers, casual tournament spectators, and fans who wish to support professional disc golf broadcasting. Many users subscribe seasonally during tournament months rather than year-round, which is precisely why understanding your cancellation options matters before an unexpected annual renewal charge debits your bank account.
Disc Golf Network subscription plans and australian pricing
This section outlines the current membership tiers and their Australian dollar equivalents, enabling you to assess whether your plan matches your viewing frequency.
Current plan tiers and costs
| Plan name | Monthly cost (AUD) | Annual cost (AUD) | Key features |
|---|---|---|---|
| Basic | A$8.95/month | A$89.70/year | Standard quality streams; 1 simultaneous device |
| Standard | A$19.40/month | A$194.35/year | Higher quality; 2 simultaneous devices; more premium events |
| Pro | A$29.85/month | A$358.80/year | Premium quality; 4 simultaneous devices; all premium events |
PDGA member discounts and payment options
If you hold a current PDGA membership card, you can link your account through the Disc Golf Network website or mobile application and unlock discounts of approximately 40 to 50 percent off the standard monthly rate. Some PDGA members qualify for complimentary Basic tier access. Annual subscriptions offer lower per-month costs than month-to-month payments, though they commit you to 12 months of charges. You can pay via credit card, debit card, or digital wallet through the Disc Golf Network website directly; purchases through the Apple App Store or Google Play may incur platform surcharges and are subject to different refund policies governed by those app stores rather than by Disc Golf Network itself.
Why you might want to cancel Disc Golf Network
This section addresses the most common motivations for cancellation and factors worth considering before you proceed.
Common reasons to cancel your subscription
You might be cancelling because tournament season has concluded, you have lost interest in competitive disc golf coverage, you are trimming subscription costs across your household, you have experienced persistent streaming quality problems, or you simply overlooked the auto-renewal notice and now want to stop recurring charges. Perhaps you subscribed during a promotional offer on impulse and now realise you do not watch often enough to justify the monthly expense. Whatever your reason, you retain the right to cancel. Yafee understands that subscription fatigue is real, and our guides help thousands of Australian consumers navigate cancellation with confidence and clarity.
Reasons to pause before cancelling
If your frustration stems from stream quality issues or a billing error, contacting Disc Golf Network customer support first may resolve the problem and save you the inconvenience of resubscribing later. If you are mid-tournament season and suspect you may return, requesting a temporary pause rather than permanent cancellation might be available. However, if you are certain you will not return within the next 12 months, proceeding with full cancellation is the correct step.
Your consumer rights and what australian law means for you
Australia's consumer protection framework-principally the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010)-grants you specific rights regarding subscription cancellations, automatic renewals, and refund claims.
Your legal position under the australian consumer law
Under the Australian Consumer Law, a subscription service must:
- provide you with clear, upfront information about the subscription terms, including the total price, billing frequency, and cancellation method before you agree;
- obtain your express consent before charging you for any renewal or continued service;
- ensure that cancelling your subscription is as easy as signing up-a principle known as the "no harder to cancel" rule introduced in 2022;
- not charge you after you cancel, provided you cancel before the next billing cycle.
If Disc Golf Network fails to meet these obligations-for example, by making cancellation deliberately difficult or charging you after you have cancelled-you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or seek a refund through your payment provider. Yafee has found that most cancellation disputes resolve quickly once the company understands your legal standing.
Automatic renewal and cooling-off periods
Disc Golf Network must clearly disclose that your subscription will auto-renew and the exact date and amount of each renewal charge. You have the right to cancel before each renewal without incurring a penalty. If you believe you were not given adequate notice of auto-renewal terms, the ACCC considers this a potential breach of the Australian Consumer Law, and you may be entitled to a refund. Yafee recommends checking your confirmation email from Disc Golf Network-it should outline the renewal terms explicitly.
How to cancel Disc Golf Network step by step
This section provides precise, actionable steps to cancel your subscription via the web platform or mobile app-the two primary methods available to Australian subscribers.
Cancellation via the Disc Golf Network website
- Open your web browser and navigate to the Disc Golf Network website (www.discgolfnetwork.com or your regional login page).
- Log into your account using your registered email address and password.
- If you have forgotten your password, click the "Forgot password?" link and follow the email reset instructions.
- Locate the account settings or subscription management section-this is typically found in a menu labelled "Account", "Profile", "Settings", or "My Subscriptions".
- Look for a gear icon or account dropdown in the top right corner of the dashboard.
- Select "Manage Subscription" or "Subscription Settings" to view your active plan details and renewal date.
- Click the option labelled "Cancel Subscription", "Cancel Membership", or "End My Subscription"-exact wording varies.
- If prompted to select a reason, choose the option that best reflects your situation (optional, but helps Disc Golf Network improve).
- Confirm your cancellation when the system presents a final confirmation prompt.
- You should immediately receive an on-screen confirmation message and a confirmation email to your registered address.
- Verify that your account status now displays "Cancelled" or "Inactive" and confirm the cancellation effective date.
Cancellation via the Disc Golf Network mobile application
- Open the Disc Golf Network app on your smartphone or tablet (iOS or Android).
- Tap the profile or account icon, usually located in the bottom right or top left corner of the app interface.
- Navigate to "Account Settings", "Subscription", or "Manage Membership" from the menu.
- You may need to scroll down to find subscription management options beneath personal profile details.
- Select "Cancel Subscription" or "End Membership" to initiate the cancellation process.
- Follow the on-screen prompts to confirm your cancellation.
- The app may offer retention incentives-such as a discounted rate to stay-which you can decline if you are certain about cancelling.
- Wait for a confirmation message displayed on screen and check your email inbox for a cancellation confirmation from Disc Golf Network.
- Return to the app settings and confirm that your subscription status now shows as "Cancelled" or "Inactive".
Cancellation by contacting customer support
If you cannot locate the cancellation option in your account settings or encounter technical difficulties, you may request cancellation through Disc Golf Network's customer support team. In accordance with the Australian Consumer Law, the company must honour a cancellation request submitted through any reasonable communication method. You can typically reach Disc Golf Network support via:
- Email: [email protected] (allow 2-3 business days for a response);
- In-app help or chat feature (if available);
- contact form on the Disc Golf Network website.
When contacting support, clearly state your request: "I request cancellation of my Disc Golf Network subscription effective immediately" and include your account email address. Request written confirmation of the cancellation in reply. Yafee advises retaining this correspondence for your records in case a disputed charge appears on your statement.
Timeline, charges, and what happens after cancellation
This section clarifies the billing and access timeline so you know exactly when your service ends and when charges cease.
When does your access end
Disc Golf Network typically allows you to access your subscription until the end of your current billing period (the next scheduled renewal date), even after you cancel. For example, if you cancel on 15 January and your next renewal is due 30 January, you can usually continue streaming until 29 January at 23:59. However, some services cancel access immediately upon cancellation-Yafee recommends confirming the exact end date in your cancellation confirmation email.
Refunds and pro-rata credits
Under the Australian Consumer Law, subscription services must refund unused portions of prepaid annual fees if you cancel mid-year, provided the cancellation occurs within a reasonable timeframe. If you paid for a 12-month subscription and cancel after 6 months, you are entitled to a pro-rata refund for the remaining 6 months. Monthly subscriptions are generally non-refundable once the billing period has commenced, unless you cancel within 7 to 14 days of the charge (depending on Disc Golf Network's stated policy). If Disc Golf Network refuses to issue a refund you believe you are entitled to, you can escalate the complaint to the ACCC or ask your bank or credit card issuer to reverse the charge under their consumer protection policies.
After you cancel: what to monitor
After your cancellation processes, take these steps to protect yourself from erroneous charges:
- Check your email for a cancellation confirmation within 24 hours; if you do not receive one, follow up with customer support.
- Monitor your bank or credit card statement over the next 30 days for any unexpected charges from Disc Golf Network.
- If an unwanted charge appears after cancellation, contact your bank immediately and dispute it; most financial institutions will reverse the charge and investigate the merchant.
- Retain your cancellation confirmation email and any customer support correspondence for at least 12 months in case you need to prove you cancelled.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you follow the process, though a few pitfalls can trip up the unwary.
Mistake 1: deleting the app instead of cancelling the subscription
Simply removing the Disc Golf Network app from your phone or deleting your account does not cancel your subscription-charges will continue to recur. Yafee has seen many Australian subscribers make this error. You must explicitly select "Cancel Subscription" within the account settings; deletion of the app is a separate action. Confirm your cancellation through your account dashboard or email confirmation before uninstalling.
Mistake 2: assuming your cancellation is instant
Disc Golf Network may take 24 to 48 hours to process your cancellation request, particularly if you submit it outside business hours. Do not assume your cancellation is complete until you receive confirmation via email. If more than 2 business days pass without confirmation, reach out to customer support to verify the status.
Mistake 3: cancelling only through your app store instead of Disc Golf Network directly
If you subscribed through Apple App Store or Google Play, you must cancel through those platforms (your device settings under subscriptions), not through the Disc Golf Network website. Conversely, if you subscribed directly on the Disc Golf Network website, cancelling through an app store will not work. Confirm which method you used by checking your most recent billing email-it will show either the app store or Disc Golf Network as the merchant. Yafee recommends cancelling through whichever platform processed your original subscription.
Mistake 4: missing the cancellation deadline before renewal
If you want to avoid the next renewal charge, cancel before your renewal date-not on or after it. Most services process cancellations within 24 hours, so Yafee advises cancelling at least 3 to 5 days before the due date. Check your confirmation email for your exact renewal date and plan backwards accordingly.
Comparison of subscription cancellation methods
The table below compares the three primary cancellation approaches available to you, highlighting their relative speed and ease.
| Cancellation method | Time to complete | Confirmation speed | Best for |
|---|---|---|---|
| Website account settings | 2-3 minutes | Instant | Most subscribers; fastest option |
| Mobile app account settings | 2-3 minutes | Instant | Users already logged into the app |
| Email to customer support | 5 minutes to compose | 24-48 hours | Users experiencing technical problems or seeking written proof |
Preventing unwanted charges and protecting your payment method
This section outlines practical steps to safeguard yourself from accidental resubscription or surprise charges in the future.
Update your payment method or remove it
Once you have cancelled, consider removing your stored payment method from your Disc Golf Network account or updating the card details to an old, unused card. Consequently, if the company attempts an erroneous charge, it will be declined. You can manage stored payment methods in your account settings under "Billing" or "Payment Methods".
Monitor for resubscription and accidental re-sign-up
If you accidentally log back into your Disc Golf Network account after cancellation, the system may prompt you to resubscribe-particularly if you are offered a promotional discount. Be cautious not to click "Subscribe Now" or "Restart Membership" unless you genuinely intend to reactivate. If you do not plan to return, consider changing your password to something you will not remember, or logging out and not returning to the platform.
Request cancellation confirmation in writing
If you have any doubt about whether your cancellation was processed, email customer support and ask: "Please confirm in writing that my subscription under the email address [your email] was cancelled on [the date you cancelled], effective [the date you were told]." This creates a paper trail and-in the unlikely event of a billing dispute-provides evidence that you cancelled in time. Furthermore, this correspondence satisfies the Australian Consumer Law requirement that companies respond to consumer complaints promptly and transparently.
What to do if Disc Golf Network refuses to cancel or charges you after cancellation
In rare cases, a subscription service may ignore a valid cancellation request or charge you after you have already cancelled.
Step 1: contact Disc Golf Network directly and document everything
Email customer support with the subject line "URGENT: Billing Issue - Cancellation Not Processed". Explain that you cancelled on [date], received confirmation [if applicable], yet were still charged on [date]. Attach screenshots of your cancellation confirmation, your account dashboard showing "Cancelled" status, and the erroneous charge on your bank statement. Request a refund within 7 days and ask for written confirmation. Yafee advises keeping copies of all correspondence.
Step 2: dispute the charge with your bank or credit card issuer
If Disc Golf Network does not respond within 7 business days or refuses to refund an unauthorised post-cancellation charge, contact your bank or credit card company immediately. Explain that you cancelled your subscription and were charged after cancellation. Your financial institution can reverse the charge and launch a chargeback investigation. Provide them with your cancellation confirmation email and the evidence of the unwanted charge.
Step 3: lodge a complaint with the australian competition and consumer commission
If the charge is not reversed and Disc Golf Network breaches the "no harder to cancel than to subscribe" rule or fails to honour your cancellation request, you can lodge a formal complaint with the ACCC online at www.accc.gov.au/complaints. The ACCC can investigate whether Disc Golf Network has engaged in misleading or unconscionable conduct and may pursue enforcement action. Yafee has found that mentioning ACCC involvement to the company often prompts swift resolution.
Frequently encountered questions answered clearly
Below are practical answers to questions that commonly arise during the cancellation process.
Can i pause my subscription instead of cancelling
Disc Golf Network does not currently advertise a formal "pause" feature. Your options are to cancel entirely or remain subscribed. If you think you may return after the off-season, ask customer support whether they offer a courtesy reactivation within 12 months of cancellation-some services do, though there is no guarantee.
Will i lose my watchlist or viewing history after cancellation
Your account data (watchlist, viewing history, bookmarks) is typically preserved even after cancellation. If you resubscribe in the future, your history will usually be restored. However, Yafee recommends clarifying this with customer support before cancelling if your viewing history is important to you.
What if i subscribed via a PDGA package or bundle discount
If you obtained Disc Golf Network as part of a PDGA membership bundle, your cancellation process may differ. Contact PDGA support or Disc Golf Network directly to confirm whether you can cancel the Disc Golf Network portion independently or whether cancelling it affects your PDGA membership. Yafee advises being explicit: "I want to cancel my Disc Golf Network subscription only, not my PDGA membership."
Is there a cancellation fee
Disc Golf Network does not charge a cancellation fee under the Australian Consumer Law. Any attempt to charge a penalty for cancellation breaches consumer protection law and is unenforceable. If you are told there is a fee, refuse to pay and report the company to the ACCC.
Checklist: before, during and after cancellation
Use this checklist to ensure you complete every step and minimise the risk of billing errors.
| Task | Status | Deadline |
|---|---|---|
| Check your renewal date and plan to cancel 3-5 days before | ☐ | Asap |
| Log into your Disc Golf Network account and navigate to account settings | ☐ | Before renewal date |
| Click "Cancel Subscription" and confirm the cancellation on screen | ☐ | Before renewal date |
| Screenshot your cancellation confirmation page and save the confirmation email | ☐ | Immediately after |
| Check your bank or credit card statement 3-5 days after renewal date to confirm no charge occurred | ☐ | Post-renewal date |
| If charged, dispute the charge with your bank within 30 days | ☐ | If applicable |
Final summary and next steps
Cancelling your Disc Golf Network subscription is straightforward when you follow the process outlined above and understand your consumer rights under the Australian Consumer Law. Log into your account on the website or app, navigate to "Account Settings" or "Subscription Management", select "Cancel Subscription", confirm the action, and verify that you receive written confirmation via email. Ensure you cancel before your next renewal date to avoid unwanted charges. If Disc Golf Network ignores your cancellation request or charges you afterward, dispute the charge through your bank and lodge a complaint with the ACCC if necessary.
Yafee has helped thousands of Australian consumers navigate subscription cancellations with confidence, ensuring they retain control of their finances and understand their legal rights. Whether you are leaving because tournament season has ended, subscription costs have become unaffordable, or you simply no longer watch the content, the steps outlined above protect you throughout the process. Remember: under Australian consumer law, cancelling must be as easy as subscribing. If it is not, the company is breaking the law. Your rights are clear, your path forward is plain, and Yafee stands ready to support your journey toward subscription freedom.