How to cancel Peak and stop auto-renewal charges

What Peak is and why you might cancel

Peak is a brain training app that delivers personalised cognitive workouts, performance analytics, and access to a library of games designed to sharpen your mental skills. The service operates on a freemium model-you can use the basic tier at no cost, but recurring paid plans (monthly, annual, family, and lifetime licences) automatically renew unless you cancel beforehand. Understanding Peak's subscription structure and your cancellation rights under Australian law is the first step toward taking control of your recurring charges.

You might cancel Peak because the app no longer aligns with your training goals, you've switched to a competitor, monthly charges surprise you, or premium features don't justify the cost. Yafee recognises that cancelling subscriptions should be simple and transparent. This guide walks you through every cancellation method, the timelines involved, your consumer rights under the Australian Consumer Law, and practical steps to ensure Peak stops charging you. Whether you're pausing temporarily or leaving permanently, you'll find the procedure that suits your circumstances.

When cancellation makes sense

Cancel Peak if you find the premium features don't deliver the training results you expected, if you're not using the app regularly, or if the recurring charge feels unjustified. You should also cancel if unexpected charges appear on your statement-these typically indicate you missed an auto-renewal window. Yafee recommends auditing your subscriptions annually to confirm each service still delivers value. Cancelling even one unused subscription can save hundreds of dollars per year.

The financial impact of auto-renewal

Peak's pricing varies depending on your chosen plan and payment platform. Monthly plans renew every 30 days; annual plans renew every 12 months. Family plans and lifetime licences operate under different terms, but all recurring subscriptions charge automatically at the renewal date unless you cancel explicitly beforehand. A single monthly subscription renews 12 times annually-delaying cancellation by even one month means paying for a service you've already decided to leave.

Peak pricing plans at a glance

Identify which plan you hold below, then locate the cancellation method and timeline that applies to your account.

Your consumer rights under australian law

The Australian Consumer Law (ACL), enacted as part of the Competition and Consumer Act 2010 (Cth), provides you with specific protections when cancelling subscriptions and disputing charges.

What the australian consumer law guarantees you

Under the ACL, you have the right to cancel recurring billing agreements at any time. Peak must not use unfair contract terms to hide cancellation procedures or lock you into automatic renewal without your explicit consent before each charge. If Peak fails to meet acceptable quality standards or the service doesn't match its description, you can demand a refund for unused portions of your prepaid period. Additionally, if a major defect makes the service unfit for its stated purpose, you are entitled to a refund-not just a credit toward future use. These rights apply regardless of which payment platform processed your subscription (Apple App Store, Google Play, credit card, or direct bank transfer).

Your legal position

You hold strong ground under Australian Consumer Law. Peak cannot refuse a refund simply because you "changed your mind"-but it can legally retain payment for the service period you've already used. However, if you cancel within the first 14 days of your subscription and the service hasn't lived up to Peak's promotional claims, the ACCC (Australian Competition and Consumer Commission) interprets the ACL to allow you to recover the full amount. If Peak disputes your refund claim, you can lodge a complaint with the ACCC or your state's relevant consumer authority at no cost. Yafee emphasises that documentation is your strongest tool-keep screenshots of charges, cancellation requests, and Peak's responses.

How to cancel Peak by payment method

Cancellation procedures differ depending on which platform processed your original subscription. Follow the steps that match your payment source to ensure the cancellation reaches Peak's billing system correctly.

Cancel Peak if you subscribed via apple app store

1. Open the Apple App Store app on your iOS device (iPhone or iPad).
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions" from the menu.
2. Locate Peak in your active subscriptions list.
   • Tap Peak to view your subscription details.
3. Select "Cancel Subscription" or "Edit" and then "Cancel" (wording varies by iOS version).
   • Confirm the cancellation when prompted.
   • You will receive an on-screen confirmation and an email to your Apple ID address.
4. Save the cancellation confirmation email and screenshot as proof.
   • Note the cancellation date-your access continues until the end of your current billing cycle.

Cancel Peak if you subscribed via google play store

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions".
2. Choose "Subscriptions" from the submenu.
   • Locate Peak in your list of active subscriptions.
3. Tap Peak and select "Cancel subscription".
   • Answer any feedback questions if prompted (optional).
   • Tap "Cancel subscription" again to confirm.
4. Check your email for a cancellation confirmation from Google.
   • Your access to Peak continues until the end of your current billing cycle.
   • Retain the confirmation email as proof of cancellation.

Cancel Peak if you subscribed via credit card or direct bank payment

If you subscribed to Peak through its website using a credit card or direct bank payment, you must contact Peak directly in writing. This method applies if you paid Peak without using Apple App Store, Google Play Store, or another third-party billing platform.

1. Prepare a written cancellation notice that includes:
   • Your full name.
   • The email address associated with your Peak account.
   • Your account ID or order number (visible in Peak's settings or your receipt email).
   • The payment method used (last four digits of card or bank account, for security).
   • A clear statement: "I request immediate cancellation of my Peak subscription effective [date or immediately]".
2. Send your cancellation notice via registered post to Peak's billing address:
   • Peak (billing department)
   • Address: [Registered office or support address to be confirmed with Peak directly; if unavailable, contact via email listed on their website under "Support" or "Contact Us"].
   • Use registered post so you have proof of delivery. Keep your receipt.
3. Alternatively, send your cancellation notice by email to Peak's support address (typically found under "Contact" or "Support" on their website).
   • Request a read receipt to confirm Peak received your email.
   • Forward the email to yourself with the read receipt attached as proof.
4. Allow 7-14 business days for Peak to acknowledge your cancellation in writing.
   • Peak must confirm the cancellation date and confirm that no further charges will occur.
5. If you receive no response within 14 business days, follow up by email and phone.
   • Keep detailed records of every contact attempt (date, time, person name if available, and response).

Cancel Peak family plan

If you subscribed to a Peak Family Plan, only the primary account holder can initiate cancellation. The entire family loses access at the end of the current billing cycle; individual members cannot cancel alone.

1. Log into your Peak account as the primary account holder.
   • Navigate to "Settings" and then "Subscription" or "Family Plan".
   • Look for an option labelled "Manage Family Plan" or "Subscription Settings".
2. Select "Cancel Family Plan" or "Remove Family Plan".
   • Confirm the cancellation when prompted.
3. If the option isn't visible in-app, contact Peak directly using the credit card cancellation method above.
   • Specify in your written notice that you hold a Family Plan and all members should lose access at cycle end.

What happens after you cancel Peak

Cancellation takes effect immediately in Peak's billing system, but your app access continues until the end of your current billing cycle. Understanding this timeline prevents confusion if you see Peak on your device after submitting your cancellation request.

Your access after cancellation

Once you cancel, Peak stops charging you at the next renewal date. You retain full access to all premium features until that renewal date arrives. For example, if you cancel on 15 March and your annual subscription renews on 30 April, you can use Peak's premium features until 30 April at no additional cost. On 1 May, Peak downgrades your account to the free tier, and you lose access to premium games and analytics. If you cancel a monthly subscription, access expires at the end of the current month regardless of when during the month you submit your cancellation.

Refunds and disputed charges

Yafee advises that Peak will not typically refund charges for time already consumed, but you have grounds for a refund if the service failed to meet quality standards or didn't match Peak's description. If you cancel within 14 days of your initial subscription and Peak didn't deliver on its claims, you are entitled to recover the full amount under the Australian Consumer Law's unfair contract term protections. Submit any refund request in writing (email or registered post) citing the specific defect or failure. Include screenshots of the problem and reference the ACL as the legal basis for your claim. If Peak refuses, escalate to the ACCC via their website (accc.gov.au) or your state's relevant consumer affairs body.

Common mistakes to avoid during cancellation

You've already decided to leave Peak-don't let preventable errors delay your cancellation or trap you in another billing cycle. The most common pitfalls are easily avoided with forethought.

Missing the renewal window

The single largest mistake is cancelling after your subscription has already renewed. If you delay cancellation by even one day past your renewal date, Peak will charge you for the next full cycle. Set a reminder 5-10 days before your renewal date (visible in the app settings or your receipt email) to cancel in advance. Once you cancel, Peak immediately stops future charges, but you cannot recover the amount just charged unless you qualify for a refund under the ACL.

Assuming cancellation via email is enough

Cancelling through the app (Apple or Google) is definitive and immediately confirmed. If you cancel via direct email to Peak, do not assume your request reached the billing team. Follow up 10 days later if you haven't received written confirmation. Keep copies of every email, including your sent message and any read receipt or response. If Peak's support address is inactive or doesn't respond, send a second notice via registered post as a backup.

Not verifying the next charge date

After cancelling, log back into Peak and confirm the cancellation was processed. Check your subscription settings to verify the status shows "Cancelled" or "Active until [date]". If the status still shows "Active" or "Renewing" after 3-5 business days, contact Peak immediately to confirm the cancellation was recorded. Do not wait for the next charge to discover it wasn't processed.

Disputing charges and escalation routes

If Peak charges you after you've cancelled, or if a charge appears that you don't recognise, you have several enforcement options under Australian law.

Dispute the charge with your bank or card issuer

1. Contact your bank or credit card company within 3 months of the unwanted charge.
   • Provide the charge date, amount, and Peak's name on the transaction.
   • Explain that you cancelled the subscription and request a chargeback (a reversal of the charge).
   • Your bank will investigate and typically reverse the charge within 30 days.
2. Simultaneously, send Peak a written dispute notice via email and registered post.
   • State the charge date, amount, and reason (e.g., "I cancelled on [date]; this charge should not have occurred").
   • Request an immediate refund within 7 business days.
   • Reference the Australian Consumer Law and your cancellation proof.
3. If Peak doesn't respond within 7 business days, lodge a complaint with the ACCC at accc.gov.au.
   • The ACCC investigates unfair billing practices and can compel Peak to refund affected customers.

Lodge a complaint with the ACCC or your state consumer authority

If Peak refuses a refund, ignores your cancellation request, or uses misleading renewal language, you can report the matter to the Australian Competition and Consumer Commission (ACCC) free of charge. The ACCC investigates violations of the Australian Consumer Law and can take enforcement action against companies that engage in unfair practices. Alternatively, contact your state's relevant consumer affairs agency-for example, the Office of Fair Trading in Queensland or the Consumer Affairs Victoria-to lodge a complaint with supporting documentation.

Keeping or cancelling Peak: a comparison

Before finalising your cancellation, weigh Peak against your alternatives to confirm the decision aligns with your goals.

Next steps: confirming your cancellation

Once you've submitted your cancellation request, follow this checklist to ensure Peak stops charging you and to protect yourself if a dispute arises.

1. Save all cancellation confirmations.
   • Screenshot the on-screen confirmation from Apple, Google, or Peak's website.
   • Save the confirmation email to a folder labelled "Peak Cancellation".
   • If you cancelled via registered post, keep the delivery receipt.
2. Note your cancellation date and final access date.
   • Your access continues until the end of the current billing cycle; Yafee recommends noting this in your calendar so you're not surprised when access expires.
3. Monitor your bank statement for the next 30 days.
   • Confirm no further Peak charges appear after your renewal date.
   • If an unexpected charge occurs, follow the dispute procedure outlined above.
4. Check Peak's subscription settings one week after your renewal date.
   • Log in and confirm your subscription status shows "Cancelled" or "Expired".
   • If it still shows "Active", contact Peak immediately.

Summary: you now have full control

Cancelling Peak is straightforward if you follow the method that matches your payment platform and allow adequate time before your renewal date. The Australian Consumer Law protects your right to cancel recurring subscriptions at any time without penalty for future charges. If Peak disputes your cancellation or charges you after you've formally requested it to stop, you have enforceable remedies-dispute procedures through your bank, refund claims under the ACL, and escalation to the ACCC if Peak refuses to comply. Yafee has helped thousands of consumers cancel unwanted subscriptions by providing clear procedures and legal grounding, and this guide equips you with the same information and confidence. Document every cancellation step, verify the cancellation was processed, and monitor your next billing cycle to confirm Peak has stopped charging. If questions arise, refer back to the cancellation method for your payment platform or contact Peak's support team with reference to the Australian Consumer Law.

Ready to take action? Start with your payment method above, submit your cancellation today, and you'll stop the auto-renewal charges immediately. Yafee remains your resource if Peak disputes your cancellation or you need to escalate a refund claim.