Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Naked Wines, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Naked Wines in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Naked Wines
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Naked Wines subscription with zero hassle
1
Fill in the form
Give us your details and those of your Naked Wines subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Naked Wines. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Naked Wines refuses your cancellation.
Frequently asked questions
Cancel Naked Wines: Step-by-Step Guide
How to cancel Naked Wines in australia and reclaim your credit
What Naked Wines is and why cancellation matters
Naked Wines operates an Angel membership model in Australia where you contribute funds monthly to purchase wine directly from independent winemakers at discounted rates. Your initial signup typically includes a promotional first case at A$79.99, followed by recurring monthly contributions of A$40 that accumulate as account credit. The membership structure offers up to 30% discounts on bottles and curated case offers, but the billing cycles and credit accumulation can create confusion if you did not intend to maintain active membership long-term.
Many Australian customers join Naked Wines for a single promotional case only to discover recurring charges on their bank statements weeks later. Others find themselves holding unused account credit they had no intention to build up. If you are in either situation, you have every right to cancel and recover what belongs to you. Yafee is here to walk you through the exact legal process and your cancellation options.
Why australian customers cancel Naked Wines
You might cancel because recurring A$40 contributions were not clearly disclosed during signup, or because the membership model does not suit your wine purchasing habits. Some customers cancel after receiving their promotional case and decide they prefer to purchase wine independently. Others want a refund of unused credit rather than continuing to accumulate funds. Whatever your reason, your cancellation is legitimate and your money should be returned if you have unused credit in your account.
How the angel membership accumulation model works
Naked Wines operates on an accumulation model, not a traditional subscription fee structure. Your monthly A$40 contribution is credited to your account and remains there until you spend it on wine purchases. This is crucial because cancelling your membership does not automatically return your money, but it also means you can argue for a refund of unused credit if the signup process was unclear or if you never explicitly agreed to ongoing contributions in the first place.
| Element | Typical Australian value |
|---|---|
| First case offer | A$79.99 (promotional pricing) |
| Monthly contribution | A$40 per month (account credit) |
| Member discount | Up to 30% off retail wine prices |
| Account type | Angel membership (recurring) |
| Cancellation method | Online, email, phone or postal mail |
Your consumer rights under australian law
The Australian Consumer Law (part of the Competition and Consumer Act 2010) gives you strong protections when cancelling Naked Wines if your membership was signed up under misleading circumstances. If Naked Wines failed to clearly disclose recurring contributions, bundled membership with a promotional offer without your explicit consent, or charged you for something you did not authorise, you have grounds to dispute the charge and demand a full refund.
Your legal position under australian consumer law
If you can demonstrate that recurring contributions were presented as optional but charged without clear consent, or if the signup process obscured the membership requirement, Naked Wines has violated the misleading conduct provisions of Australian Consumer Law. You do not need to prove intent; you only need to show that the conduct was misleading or deceptive. Additionally, if Naked Wines applies unreasonable contract terms (such as forfeiting unused credit on cancellation), the Unfair Contract Terms regime may render that clause void and unenforceable.
Keep all emails, promotional materials, credit card statements and screenshots showing how the signup process presented the recurring membership. If Naked Wines refuses your cancellation request or declines to refund unused credit, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state-based fair trading office. Yafee recommends documenting every interaction with Naked Wines from the moment you sign up.
What constitutes misleading conduct in wine membership signup
The ACCC has repeatedly found that presenting recurring charges as optional when they are mandatory, or burying the membership requirement in fine print, violates Australian Consumer Law. If your signup email, promotional page or confirmation message did not explicitly state that A$40 would be charged monthly until you cancel, you have a strong case for a refund. Yafee advises that the burden of proof rests on Naked Wines to demonstrate clear disclosure, not on you.
How to cancel Naked Wines step by step
You have four cancellation methods available in Australia: online via your account page, email, phone or postal mail. The fastest method is online cancellation through your Naked Wines account dashboard, which takes approximately 5-10 minutes and provides immediate confirmation. However, if you encounter difficulties or wish to escalate a complaint, the written methods (email or postal mail) create a documented record that strengthens your position if you later dispute charges with your bank or the ACCC.
Cancel online via your Naked Wines account
- Visit the Naked Wines website at nakedwines.com.au and log in with your email address and password.
- Navigate to your account settings or profile page (usually found in the top-right corner under "My Account" or "Account Settings").
- Look for a section titled "Membership", "Subscription", "Angel Account" or "Billing".
- Select the option to "Cancel Membership", "Cancel Angel Account" or "Cancel Subscription".
- You may be presented with a retention offer (such as a discount or free case). You can decline this offer and proceed with cancellation.
- Confirm your cancellation request. Naked Wines will send a confirmation email to your registered email address within 24 hours.
- Your account will become inactive immediately, but you retain the right to request a refund of unused credit within 30 days.
Cancel by email
- Compose an email to [email protected] with the subject line "Cancellation of Angel Membership".
- Include the following information in your email:
- Your full name and date of birth
- Your email address associated with the Naked Wines account
- Your account number (visible on invoices or your account page)
- The date you wish the cancellation to take effect
- A clear statement: "I request immediate cancellation of my Angel membership and refund of all unused account credit"
- Keep the email concise and factual; do not include lengthy complaints in this first message.
- Send the email and retain a copy for your records.
- Expect a response within 2-3 business days. If you do not receive confirmation within this timeframe, follow up with a second email marked "URGENT".
- Once confirmed, request a written confirmation of your cancellation and the refund amount being processed.
Cancel by phone
- Call Naked Wines' Australian customer service line at 1300 898 677 (free call). This number is available during business hours Monday to Friday.
- Provide your account details when prompted (email address, account number, or date of birth).
- Clearly state: "I wish to cancel my Angel membership immediately and request a refund of unused credit".
- Ask the customer service representative to confirm:
- The cancellation date
- The amount of unused credit in your account
- The timeframe for your refund to be processed
- Whether the refund will be returned to your original payment method
- Request the representative's name and a reference number for your cancellation.
- Follow up with an email to [email protected] referencing the phone conversation, your reference number and the date you called. This creates a paper trail.
Cancel by postal mail
- Write a letter on plain paper or letterhead containing the following:
- Your full name and current address
- Your email address and phone number
- Your Naked Wines account email address
- Your account number
- A clear statement of cancellation: "I hereby cancel my Angel membership with immediate effect"
- The date you are sending the letter
- Your signature
- Include a copy of a recent bank statement or invoice showing charges from Naked Wines.
- Send the letter by registered or tracked post to the Naked Wines Australian office (address listed in the Contact section below).
- Keep the tracking number and a photocopy of your letter.
- Naked Wines is required to acknowledge receipt within 5 business days and confirm cancellation within 10 business days.
- If you do not receive written confirmation, contact the ACCC or your state fair trading office.
Refund eligibility and your unused credit
Upon cancellation, you are entitled to a refund of any unused credit remaining in your Angel account, subject to the Australian Consumer Law and the terms of your membership agreement. Naked Wines cannot lawfully forfeit unused credit if the membership was not clearly explained at signup or if you were charged without clear consent.
How to request a refund of unused credit
Your cancellation does not automatically trigger a refund; you must explicitly request one. When you cancel via any of the four methods above, include a statement requesting a refund: "I request a refund of all unused credit in my account to my original payment method." Specify whether you want the refund returned to your credit card, debit card or bank account. Naked Wines must process your refund within 14 days of receiving your cancellation request.
What to do if your refund is delayed or denied
If Naked Wines does not process your refund within 14 days, or if they deny your refund claim without justification, you have the right to escalate. Send a formal complaint letter to Naked Wines referencing Australian Consumer Law and the Unfair Contract Terms doctrine. If they do not respond satisfactorily within 30 days, lodge a complaint with the ACCC (www.accc.gov.au) or your state-based fair trading office (such as the Office of Fair Trading in Queensland or the Department of Customer Service in New South Wales). Yafee recommends keeping all correspondence and bank statements as evidence.
| Refund scenario | Your entitlement |
|---|---|
| You cancel within 30 days of signup | Full refund of all charges (including first case if applicable) |
| You cancel after 30 days with unused credit | Refund of unused credit only |
| You cancel but have spent all your credit | No refund available |
| Naked Wines charged you without clear consent | Full refund under Australian Consumer Law |
| Refund not processed within 14 days | Escalate to ACCC or fair trading office |
Common mistakes that delay or prevent cancellation
Cancelling Naked Wines is straightforward if you avoid these common pitfalls. Many customers inadvertently weaken their position by not documenting their cancellation request or failing to request a refund explicitly. Yafee has helped thousands of Australian consumers avoid these traps.
Relying on verbal cancellation alone
If you cancel by phone and do not follow up with a written email or letter, Naked Wines may claim they never received a cancellation request. Always send a confirmation email or letter within 24 hours of a phone cancellation, referencing the date, time, and the representative's name. This creates a documented record that protects you if future charges appear on your account.
Failing to request a refund explicitly
Cancelling your membership does not automatically return your unused credit. You must actively request a refund in writing. Many customers cancel online, assume their refund will follow automatically, and then are surprised when Naked Wines treats the account as dormant rather than refunded. Always include a clear statement: "I request a refund of unused credit to my original payment method."
Not keeping copies of promotional materials and signup confirmation
If you later dispute charges or pursue a refund via the ACCC, you will need evidence of how the membership was presented to you. Save all promotional emails, signup confirmation pages and first-order receipts. If the signup process did not explicitly state that A$40 would be charged monthly, you have a strong case under Australian Consumer Law, and Yafee recommends submitting this evidence with your refund request.
Attempting cancellation close to month-end
If you cancel close to the end of a billing cycle, Naked Wines may have already processed your next monthly contribution before your cancellation takes effect. If this occurs, immediately send an email to [email protected] requesting a refund of that charge, referencing the date of your cancellation request and the date the charge was processed.
What happens after you cancel
Once your cancellation is confirmed, your account becomes inactive and no further charges will be incurred. However, your responsibility does not end there; you must monitor your bank account for any additional charges and actively follow up on your refund request.
Timeline for cancellation to take effect
Cancellation takes effect immediately if processed online or by phone. If you cancel by email or postal mail, Naked Wines has up to 10 business days to acknowledge and confirm your cancellation. During this period, you may see one additional monthly charge if your cancellation falls close to a billing cycle; in that case, explicitly request a refund of that charge in writing.
Monitoring your account after cancellation
Check your bank statement or credit card every 7-10 days after cancellation to ensure no further charges have been applied. If you see a charge after your confirmed cancellation date, contact Naked Wines immediately and request a reversal. If they do not reverse the charge within 5 business days, contact your bank or credit card provider and dispute the charge as unauthorized. Yafee advises that your bank can force a chargeback if Naked Wines cannot justify the post-cancellation charge.
Pursuing escalation if Naked Wines refuses cancellation
If Naked Wines denies your cancellation or refund request, lodge a complaint with the ACCC (www.accc.gov.au). You can also contact your state-based fair trading office or your bank's dispute resolution team. Provide all documentation: signup screenshots, cancellation emails, bank statements and correspondence with Naked Wines. The ACCC has the power to compel Naked Wines to refund unauthorized charges and impose penalties for breaching Australian Consumer Law.
Key points to remember before and after cancellation
Yafee recommends using this checklist to ensure your cancellation is processed smoothly and your refund is secured.
| Task | Timing |
|---|---|
| Gather all signup and billing documentation | Before you cancel |
| Choose your cancellation method (online recommended for speed) | Before you cancel |
| Send written cancellation request (email or postal mail) | Immediately after phone or within 24 hours |
| Request refund of unused credit explicitly in writing | With your cancellation request |
| Retain reference number and representative name | During cancellation |
| Monitor bank account for post-cancellation charges | 7-14 days after cancellation confirmation |
Naked Wines cancellation contact information and address
Use the following contact details to cancel your Naked Wines Angel membership in Australia.
Online cancellation
Log in to your account at nakedwines.com.au, navigate to Account Settings, and select "Cancel Membership".
Email cancellation
Send your cancellation request to: [email protected]
Include your full name, account number, email address and a clear statement requesting immediate cancellation and refund of unused credit.
Phone cancellation
Call the Australian customer service line: 1300 898 677 (free call). Available Monday to Friday during business hours. Have your account details ready.
Postal cancellation
Send a signed cancellation letter to:
Naked Wines Australia Pty Ltd
Customer Happiness Team
Unit 3a, 72 O'Riordan Street
Alexandria NSW 2015
Australia
Send by registered or tracked post and keep your tracking number and a photocopy of your letter.
Final guidance on your cancellation rights
Cancelling Naked Wines is a straightforward process if you follow the steps outlined above and document every interaction. You have strong legal protections under Australian Consumer Law, and Naked Wines must honour your cancellation request and refund unused credit within 14 days. If you encounter resistance or delays, escalate to the ACCC or your state fair trading office immediately; do not accept claims that your credit has been "forfeited" unless Naked Wines can prove clear disclosure and your explicit consent at signup.
Your money belongs to you, and you have every right to reclaim it. Yafee has helped thousands of Australian consumers successfully cancel Naked Wines memberships and recover unused credit by following this exact process. Use the online cancellation method for speed, follow up with a written email, request your refund explicitly, monitor your bank account, and escalate to the ACCC if Naked Wines refuses. Your legal position is strong, and the process is simpler than you might think.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Naked Wines?
Join over 30,000 users who already trust us.