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Cancel Lmct: Step-by-Step Guide
How to cancel LMCT and protect your membership rights in australia
Why you should cancel LMCT and what you need to know first
LMCT (stylised as LMCT+) is a subscription-based membership platform operated by Xclusive Tech Pty Ltd that offers monthly access to prize draw entries, partner discounts, and in-app purchase options. You pay a recurring monthly fee, typically between $19.99 and $49.99 AUD, to accumulate entries into giveaways for cars, property, and cash prizes alongside retail partner benefits. If the value no longer justifies the ongoing charge, or if you've encountered billing issues, cancelling promptly protects your budget and reasserts control over your subscriptions.
Yafee specialises in helping Australian consumers navigate subscription cancellations with precision and confidence. This guide walks you through the legal framework, your rights under Australian Consumer Law, and the exact steps to cancel LMCT without unnecessary delay or further charges.
LMCT membership tiers and current pricing
LMCT advertises two primary membership levels, each with distinct entry accumulation rates and discount access. Understanding the pricing structure clarifies what you're cancelling and helps you verify final billing statements.
| Membership tier | Monthly cost (AUD) | Key features |
|---|---|---|
| Entry membership | $19.99 | 1 entry per draw (accumulating), partner discounts, merchandise access |
| Premium membership | $49.99 | Multiple entries per draw, expanded retail discounts, exclusive event invitations |
Common reasons you might cancel LMCT
Users typically cancel LMCT for several documented reasons: continued billing after attempted cancellation, unclear or published prize odds, underwhelming partner discounts compared to standalone retail offers, app updates that reset entry balances without notification, and in-app purchases that carry separate charges. Some members report confusion around when charges occur or discover that the service no longer fits their lifestyle or financial priorities. If any of these factors apply to you, cancelling immediately prevents further financial commitment and eliminates surprise charges.
Your consumer rights under australian consumer law
Australian Consumer Law provides you with enforceable protections when cancelling subscriptions and pursuing refunds, regardless of LMCT's internal terms.
Legal protections that apply to your LMCT subscription
The Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law within it establish that all goods and services must be accurate in their descriptions, fit for the purpose they are advertised for, and of acceptable quality. If LMCT continues to charge you after you submit a valid cancellation request, or if the service fails to deliver promised features, you have the right to demand a refund under these guarantees. You are not bound by "all sales final" clauses or non-refund policies if LMCT breaches these consumer guarantees.
The Australian Competition and Consumer Commission (ACCC) enforces these rights nationally. If LMCT refuses your refund claim, you can escalate your complaint to the ACCC, which investigates breaches and can compel the company to comply.
Unfair contract terms and dark patterns
Australian Consumer Law also prohibits unfair contract terms, which includes making cancellation deliberately difficult. If LMCT hides the cancel button in its app, requires you to call during limited hours without online alternatives, or advertises "anytime cancellation" but then obstructs the process, those practices may violate unfair contract term rules and be unenforceable. Document all obstacles you encounter; this record strengthens your position if you need to lodge a complaint with the ACCC.
Your legal position
You have an explicit right under Australian Consumer Law to cancel LMCT at any time, and the company cannot impose penalties or hidden charges for doing so. Any automatic rebilling after you cancel is a breach of law. Keep your cancellation confirmation email and all correspondence; this is your proof of cancellation and your leverage if disputes arise.
How to cancel LMCT by phone
Telephone cancellation is the most reliable and documented method, as it creates a timestamped interaction record and allows you to confirm cancellation details in real time.
Prepare your account information
Before you call, gather your LMCT account details. Have your membership account number or the email address linked to your account ready. Locate your most recent billing statement so you can reference your current plan and the date of your last charge. This preparation ensures the agent can quickly access your account and process your request without delay.
Call LMCT on the official number
Contact LMCT on 1300 683 688 or +61 1300 683 688 (calls are available during business hours, Australian Eastern Time). If you are calling from outside Australia, use the international number +61 1300 683 688. Call during mid-morning or early afternoon if possible, as late afternoon wait times typically increase. Request to speak with a member services agent rather than sales.
State your cancellation request clearly
When you connect with an agent, use plain language: "I want to cancel my LMCT membership effective immediately. Please confirm that no further charges will be applied to my account after today." Avoid phrasing like "I might cancel" or "I'm thinking about cancelling," as ambiguity can cause delays. Ask the agent for their name and the exact time of the call; note these details in your records.
Obtain and save your cancellation confirmation
Request that the agent email you a cancellation confirmation immediately. This email should include your account number, the cancellation date and time, and a statement that no further charges will be applied. If the agent refuses to send written confirmation or says they will email it "within 7 days," ask to speak with a supervisor. Written proof is essential and is your legal protection against future billing.
Verify your billing before you hang up
Ask the agent to confirm the final charge date and amount. Establish whether you are entitled to any pro-rata refund if you have paid for the current month but are cancelling mid-cycle. Under Australian Consumer Law, you may be entitled to a proportionate refund if the service is cancelled before you have consumed the full billing period. Note the agent's response verbatim.
Cancellation methods and their reliability
While phone cancellation is the primary method, Yafee recommends understanding all available cancellation routes and their documented success rates.
Primary method: phone cancellation (most reliable)
Telephone cancellation through 1300 683 688 remains the most consistently documented and reliable method. User reports confirm this is LMCT's main contact route, and it creates a timestamped record. The agent can address billing queries in real time and send immediate written confirmation. Average hold times range from 5 to 15 minutes during standard business hours.
Secondary method: in-app or online account settings
Many subscription services offer online cancellation through account dashboards. If LMCT's mobile app or website displays a "Manage Subscription" or "Cancel Membership" button, use it as a supplementary step after phone cancellation. Take a screenshot of the cancellation confirmation screen. However, do not rely solely on online cancellation without also calling to confirm; some users report that app-based cancellations fail silently or do not prevent rebilling.
Supporting method: follow-up email to customer service
After you cancel by phone, send a follow-up email to LMCT's customer service address (if available on their website) stating: "This email confirms that I cancelled my LMCT membership on [date] at [time] with agent [name]. Please confirm receipt and that no further charges will apply." This creates a written trail and prompts the company to formally acknowledge your request in writing.
What happens after you cancel LMCT
Cancellation does not end instantly; you must monitor your account and billing to ensure the company honours your request.
Check your account access and remaining entries
After cancellation, your account access should terminate within 24 hours. You will lose access to accumulated prize entries unless LMCT specifies that entries remain active through the end of the current billing cycle. Check your account within one day of cancellation; if you can still log in and see entry balances, contact LMCT to confirm that your cancellation is active.
Monitor your next billing date
Mark your calendar for the date your next charge would normally occur. Check your bank or credit card statement on that date. If LMCT has charged you after cancellation, you have grounds to dispute the charge and demand a refund. Do not delay; most financial institutions have strict timeframes (typically 90 days) for disputing unauthorised charges. Yafee advises notifying your bank immediately if a post-cancellation charge appears.
Verify your final billing statement
Request a final billing statement from LMCT within 7 days of cancellation. This document should show your cancellation date, any prorated refund or final charge, and a zero balance. If the statement shows outstanding charges or continued membership fees, contact LMCT again with your cancellation confirmation email and demand a corrected statement.
Refund entitlements and how to claim them
Your refund rights depend on when you cancelled relative to your billing cycle and whether LMCT breached its service obligations.
Pro-rata refund for early cancellation within a billing cycle
If you cancel mid-month and have already paid for the full month, you are entitled to a pro-rata refund under Australian Consumer Law. This means LMCT must refund the unused portion of your monthly subscription. For example, if you paid $19.99 on the 1st and cancelled on the 15th, you are entitled to a refund for the 16th through the end of the month (approximately $9.99). Calculate your refund using a simple daily rate: (total monthly cost ÷ number of days in the month) × number of unused days.
Full refund for service failure or misleading descriptions
If LMCT's service failed to match its advertised description or did not meet acceptable quality standards, you are entitled to a full refund for the affected billing period, regardless of when you cancel. Examples include: prize odds that are not as described, partner discounts that do not work at advertised retailers, or app crashes that prevent you from accessing your entries. Document all failures with screenshots or photos and reference them in your refund demand.
How to request a refund from LMCT
Send a formal refund request to LMCT in writing (email or post). State your refund entitlement clearly: "I am entitled to a pro-rata refund of $[amount] for my LMCT subscription cancelled on [date], calculated as [calculation method]. Please process this refund to my account within 14 days." Include your cancellation confirmation email, billing statements, and any evidence of service failure. Request a refund response within 14 days.
If LMCT refuses your refund
If LMCT does not refund within 14 days or disputes your claim, lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. Provide the ACCC with all documentation: cancellation confirmation, billing statements, your refund demand email, and LMCT's response (or lack thereof). The ACCC investigates and can compel LMCT to comply. You can also dispute the charge through your bank or credit card issuer if the refund is not resolved within 30 days.
Common mistakes to avoid when cancelling LMCT
Cancellation is straightforward when you follow the correct procedure, but small oversights can delay your refund or leave you exposed to continued charges.
Not requesting written confirmation
The most frequent mistake is cancelling by phone without obtaining a written confirmation email. If a future charge appears and you have no proof of cancellation, LMCT can claim you never cancelled, and your dispute becomes your word against theirs. Always insist on written confirmation before ending the call. If the agent refuses, ask for the supervisor's direct contact and escalate.
Cancelling through in-app settings alone
App-based cancellations sometimes fail silently, particularly if bugs prevent the cancellation from syncing to LMCT's billing system. Never rely solely on clicking "cancel" in the app. Always follow up with a phone call to confirm that your cancellation was processed on the company's backend.
Failing to monitor your next billing date
If you cancel but then forget to check your account on the next billing date, you may not notice that LMCT charged you again. Set a phone reminder for two days before your next scheduled charge. Check your bank statement immediately. The faster you detect an unauthorised charge, the faster you can dispute it with your bank.
Not calculating your pro-rata refund entitlement
Many users cancel and accept whatever LMCT tells them is refundable without calculating their true entitlement. If you cancel on day 15 of a 30-day cycle, you are owed a 50% refund of the monthly fee. Do the maths yourself and demand the correct amount. LMCT is not obligated to volunteer refunds; you must claim them.
Accepting vague promises of refunds
If an agent says "Your refund will be processed," ask: "Within how many days?" and "To which email address or bank account?" Request specific details in writing. Vague promises often disappear after the call ends.
Comparison: LMCT cancellation vs. other subscription boxes
Understanding how LMCT's cancellation process compares to similar services can clarify whether you're being treated fairly.
| Subscription service | Cancellation method | Written confirmation | Refund eligibility |
|---|---|---|---|
| LMCT | Phone: 1300 683 688 | Email confirmation (on request) | Pro-rata refunds within cycle |
| Typical online subscription box | Online account dashboard | Automatic email confirmation | Full refund if unused |
| Australian streaming service | Online account or phone | Automatic email confirmation | No refund (service used) |
| Membership club (general) | Phone or email | Email confirmation (on request) | Pro-rata refunds if specified in terms |
LMCT's reliance on phone-only cancellation is less user-friendly than online-only alternatives, but it creates accountability. The trade-off is that you must actively obtain written confirmation. Yafee recommends treating phone cancellation as an advantage: you have a live witness and can resolve billing questions immediately.
Checklist for cancelling LMCT successfully
Use this step-by-step checklist to ensure you cancel correctly and protect your refund rights.
- Gather your LMCT account number and most recent billing statement
- Call 1300 683 688 during business hours (Australian Eastern Time)
- Request to speak with a member services agent
- State: "I want to cancel my LMCT membership effective immediately"
- Note the agent's name and the exact time of the call
- Ask the agent to send a cancellation confirmation email immediately
- Confirm the final charge date and any pro-rata refund entitlement
- Save the cancellation confirmation email and forward it to your own email backup
- Set a phone reminder for two days before your next scheduled billing date
- Check your bank or credit card statement on the scheduled charge date
- If you see a post-cancellation charge, contact your bank immediately to dispute it
- Request a final billing statement from LMCT showing zero balance
- If LMCT refuses a pro-rata refund, lodge a complaint with the ACCC at accc.gov.au
Take action now with yafee's support
Cancelling LMCT is a straightforward process when you follow Australian Consumer Law and obtain written proof. Ground your cancellation in your legal rights: under the Competition and Consumer Act 2010 (Cth), you have the absolute right to cancel any subscription at any time without penalty. LMCT cannot refuse your cancellation or impose hidden fees for exercising this right.
Call 1300 683 688 today, request written confirmation, and monitor your billing until you confirm that no further charges occur. If LMCT resists your cancellation or refund claim, the ACCC is your enforcement avenue. Yafee has helped thousands of Australian consumers cancel subscriptions with confidence by grounding their claims in consumer law and following documented procedures.
Document every step, act within 14 days of deciding to cancel, and keep all correspondence. Yafee's approach ensures you cancel LMCT cleanly and reclaim full control of your finances. If you need further guidance on consumer rights or dispute resolution, Yafee (yafee.com) provides free, legally-grounded resources tailored to Australian consumers.
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